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Missguided
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www.missguided.co.uk
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1.0 26 Reviews

Missguided Complaints Summary

0 Resolved
26 Unresolved
Our verdict: Engaging with Missguided at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Missguided reviews & complaints 26

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M
12:54 pm EST

Missguided Won’t refund my money, worth $210

I waited almost a month to get my refund and when I chatted with customer services on the chat- after awhile the lady said I wasn't refunded because they didn't receive the items.

I sent her the screenshot of the emails stating that they did and was going to refund the money within 5 days (email was received Dec 10th, 2021 - today is Jan 4, 2022) she then said checked again and said I was in fact, refunded on the 10th (didn't you check the first time I asked?).

I was like no, I did not get my refund to my original payment and showed her screenshots of my bank statements to the 10th which she said it was refunded on. I then screenshot my entire bank statements from Dec 10th, 2021 to today and all she kept saying was sorry that on her end it says payment processed.

She said she can escalate a further investigation and at this point I'm already mad [censored] hell. I understand that this isn't technically her fault but the fact I had to go and ask for my money is so embarrassing for the company as a whole. If I waited and did not keep track (it's $200 worth of money, I [censored]ing better) I would've never gotten the money. She apologized about the taking long to reply but was not genuinely sorry, she also said to wait ANOTHER 5 business days for someone to email me about the inquiry.

Another thing I don't get is that she said I was REFUNDED on the 10th but HOW!? I got the email literally on the 10th stating it was going to take about 5 days so I couldn't have been refunded on that exact day. Ugh.

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8:17 am EST
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Missguided Never received my delivery

I spent $135 on maternity clothes through their website…I used fedex 2 day shipping and fedex sent my package to the wrong address but put delivered on there but the person that signed for my package does not live at my residence…I filed a claim with misguided and was told that they couldn't help me because it shows delivered. So now someone has all of my clothing and misguided doesn't seem to care. I'm angry because they didn't even try to investigate and I talked to fedex they said misguided needs to file a claim with them but they didn't.

Desired outcome: I want a replacement on my order I still need those clothes.

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M
6:13 pm EDT
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Missguided Only received half of my order company does not care

I ordered over $300 worth of merchandise from Missguided. My order number is [protected]. I only received half of my merchandise. I spoke with Fundiswa from live chat. They told me that my order was shipped in two separate shipments with two separate tracking numbers. https://tracking.weareprocarrier.com/?tn=MSG000232929 is the link that Fundiswa gave to me for the second shipment that I never received (the tracking number for this never updated). The first tracking number with items was delivered (so the entire order says delivered on the website). I believe this is why no one will help me. I did not receive the second half of my order. They said if I did not have my full order by October 4th to hop back in chat (bottom right on first screen shot attached). The tracking number never updated still. 10/4/2021 I spoke with Taher who I have an email from (attached). I was told to fill out a missing goods forum. I filled it out and it was declined (photo attached) I also reached out on Facebook and they said there was nothing that they could do as they can not reopen the missing goods claim. I would like for this matter to be investigated. The proof is in the package weight and the size of the package. It was in one of their smaller bags and it was packed to the brim. My whole package (over $300) would not have fit in there. The package says it weighs around 6LBS. I am not sure if this is correct or if this is fraudulent with the company as well. I am missing: playboy x missguided gray fluffy knit cardigan US 0 (out of stock, but I will take a size 2) playboy x missguided black cropped knit rugby sweater US 0 playboy x missguided green cropped knit rugby sweater US 0 playboy x missguided pink bunny all over print pajama set US4 playboy x missguided pink bunny repeat toweling shirt US 0 playboy x missguided green oversized knit cricket cardigan Please help! I never thought I would fall a victim of fraud to Missguided US as I had trusted their company until now. I tried to reach out to them for help and was denied. I did not want to reach out to other companies for help but this is my only option as Missguided will not help me. Their BBB reviews and comments under their IG page promote that this is happening to others as well.

Update: I just contacted live chat on the Missguided US website and got representative Tina. I told her I needed help locating the second package and she ended the chat without writing back.

Desired outcome: I would like the items that I purchased that I did not receive

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April08
Austin, US
Dec 01, 2021 8:23 am EST
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Wow that’s terrible! Well at least you got have your package…I didn’t get any of my stuff fedex obviously delivered to the wrong address but since it shows delivered misguided won’t even investigate! I have no idea what to do next but put out a complaint on them.

Is Missguided legit?

Our verdict: Complaints Board's thorough examination reveals Missguided as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Missguided stands out for its commitment to quality and security. Clients considering Missguided should delve into its customer service record to gauge compatibility with their expectations.

Missguided earns 91% level of Trustworthiness

Perfect Trust Endorsement: Missguided achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Missguided. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for missguided.co.uk can be seen as a positive aspect for Missguided as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Missguided's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Missguided.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Missguided.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Missguided and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Missguided has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 26 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Missguided protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
K
9:56 am EDT

Missguided Tampered with order

i ordered something from a Missguided. it arrived tampered with, and with dead gnats inside of the bag. I contacted the merchant and told them i was going to throw it out as i have no idea whats happened to that bag and per U.S. Code 1365 - Tampering with consumer product, i dont have to hold on to it or keep it in my house. AS soon as i saw bugs, i threw it out. And i told them that. I even have a pesticide company that now comes every two months because i signed a contract for pesticide treatements. Missguided decides to be vindictive, and tries to tell me to send it back AFTER knowing that i threw it out. They KNEW i wasnt going to go back into the garbage to get it. I even provided proper evidence and photos. They closed the chat on me. Missguided has sent me incorrect items, sent me orders with missing items. This is the first time i have actually complained about something like this. I dont ever ask for a refund.

Desired outcome: refund

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A
8:01 am EST

Missguided next day delivery

Hello,
I am complaining in relation to a parcel I I ordered on Sunday 6th December using next day delivery, spending £6 on this delivery. 6 days later it hasn't even been dispatched yet. I am perfectly aware that there is a backlog of parcels waiting to be delivered but do not give the option of next delivery if there is no way of providing it.
I am very annoyed with this and would like to receive a refund of the £6

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T
3:55 pm EST

Missguided clothes and delivery

I placed an order on Sat 23rd Nov and paid for express shipping hoping that I could receive by Fri 29th Nov. Missguided claims that express shipping takes 2-4 business days with AUD11. Yet, I was charged AUD11.99 with no reasons and my parcel has still not yet come (it's currently 3rd Dec). I have been trying to contact their customer service and they never seem to help. I've chatted to them 5 times, they did nothing but asked me to wait and allow till the end of that day to receive the parcel. I have a feeling that the parcel might have been missing as there has not been any update on courier website. Hence, I asked them to contact the courier which is Skynet. They asked me to contact instead. What is on earth? You call yourself customers help line?

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N
4:25 pm EDT

Missguided about my ticket india to canada

your staff is uneducated they are not familiar with air india policy i was booked my tickets canada to india return in some how i did nt get my flight canada to india then i call to your customer care to explain while scenario and ask them that my return ticket is still confirm they said yes you can travel if your are not boarding your first flight but your return ticket is still confirm then 27/10/2019 i am going for checkin they didn't allow my to take a flight they said as per air india role i can't travel i don't know way your executive misguide the customers this is the worst airline service they didn't pick my call no refund anything worst experience with air india airline

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A
1:47 am EST

Missguided a set of people pretends to be as the virgin australia officials

Last night I got a call from the number +61451927917 and the name shows for the number as fazeer aussy the person called me and asked my name as exact as correctly. And he has known my work place also. I don't know how. So by the way that moment I asked him who's speaking this. And the next moment he went silent for a minute and passed the phone to another person and then he gave me an explanation like hello ma'am actually we're from virgin australia and I asked from where in repeat and he repeated virgin australia in a very impolite manner. I said okay and continued listening cause I wanted to gather some points. Then he told about an account in linkedin, I don't have any [censored]ing account there nor I don't have any need to make an account there. But he mentioned that he got my details from the profile there so I answered him that I don't have such an account maybe they've contacted the wrong number wise. Then I heard a gang behind him laughing. But still I kept the line connected. And he told so we've selected you for the post you've applied in virgin australia and we want to know what's the longest mile you're currently flying? (they've somehow gotta know that i'm working for srilankan airlines) so I told them again I a haven't applied for anything like that and I declined the call. The after like 2 minutes he ringed me again. I didn't answer and once again I got a misses call from the same number. After a few minutes I got another call from the number +61415541993 and the name shows as rushkhan hikam. I've got 3 missed calls over and over and then thisoment i'm writing this complaint also that [censored] is bothering me. For me personally I felt its something really indecent and immatire also its much deceiving cause who knows maybe those uneducated bullies are misguiding the genuine clients of the airline too in this way. So this is something you should take action. Because its something illegal as well as a huge fault to pretend as reputed airline professional disrespectfully. I hope the airline relevant department will take a responsible action on this.

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J
7:18 am EDT

Missguided sizing / returns

I ordered a size 6 dress on the missguided website and received a dress which although labelled a size 6 is bigger than a 16! Attempting to return, I went to my local Hermes store who were unable to scan the returns label and advised me to contact Missguided. This seems impossible as no telephone number or email is provided on their website. Attempted to arrange a collection via the website which consistently errored. Spoke to online chat (very slow) who attempted the same and also errored. He advised me to travel overr 50 miles to Asda and return. I declined. He then advised I could have a credit note issued and return at cost via the post office. He then disappeared so im guessing that wont happen. Left in limbo now what on earth do I do with a dress the size of a tent that I cant return? DO NOT USE

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11:44 am EST
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Missguided bikini item number-[protected]

Hi I received a bikini faulty.The strap has broken and I'm due to go on holiday on Wednesday evening for a month.Ispoke to Chloe from misguided on live chat and sent her a pic and she informed me to send back the product.This is a big inconvenience for me and I'm not happy with the service, as you can imagine the last thing on my list right now is to return a faulty item.I also told Chloe that I've started using missguided a lot lately but I'm going to have to look elsewhere

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2:42 am EST

Missguided lost my package

How am I supposed to contact them if they have no phone number?
Theo only way to notify them about your issue is to write an email that will be answered several days later. Or won't I don't know what exactly it depends on.
I let them know that I haven't received my order. It took them 5 days to check everything and call me back. They blamed me for that. They said that probably I gave them the wrong address that's why I didn't get anything.
But it wasn't true. I've already ordered from them and I never moved anywhere, so my address is still the same.
They just were very unprofessional and thought that blaming me would be the best decision. Well, guys, you weren't right...

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J
7:30 am EDT

Missguided worst service

My order never arrived. Don't know what to do because their customer team simply ignores all of my inquiries.
Well, they used to answer but then stopped. Who knows why.
What I want to know is where is my order. It's been 2 months since I placed it and there's no sign of it. If it lost or something like that happened I would like to get a refund. That's all. And that was my last conversation.
Terrible place for those who don't like to risk.

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M
9:55 am EST

Missguided lost my package I return for a refund and will not refund me

I returned items back for a refund 2 weeks ago and 2 days ago i got in touch with them because i never got a refund. They are telling me they have not received my package. According to my tracking number- they did successfully received it. they are asking me to provide the "proof" of delivery and tracking number - which i no longer have because this was 2 1/2 weeks ago. SO basically i lost 86$. they will NOT refund me and what irritates me the most- they will NOT ADMIT their mistake of loosing my package. They are completely disorganized. one customer service advisor says one thing- another one says something different. they deserve less then a 1 star.

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J
12:26 am EDT

Missguided seems like a scam

I have ordered many items from MissguidedUS and was very excited about my purchase. Everything looked very good on their website so I ordered many stuff. Two weeks passed and I decided to check what was going on with my order. I went to the tracking site they gave me and it showed that my order was still in the warehouse. I contacted MissguidedUS customer service and they claimed that my order was already shipped a long time ago. Another weeks passed and according to the tracking site my items were not shipped but MissguidedUS rep kept telling me my order was on its way. The saddest part is that I did not receive anything yet and it seems like these guys are lying to me! I do not recommend this site, seems like a scam.

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B
12:25 am EDT

Missguided do not risk ordering from them!

I have purchased two dresses from MissguidedUS and one dress was too small, so I emailed their customer support and asked for a refund. They said that I have to send the both dresses back in order to get a refund. I really liked the first dress, but decided that money was more important so I agreed and told them that I want a refund. I sent everything back and later got a message stating that will get the money in a week. Three weeks already passed and still nothing! They keep telling that everything is fine and that I don't need to worry. But it seems to me that they decided to keep my money!

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S
11:58 pm EDT

Missguided slow shipping and terrible quality

Stay far way from this scam organization! www.missguidedus.com is the worst place to shop! I've ordered few things from them and paid extra $15 for quick shipping, but they sent my package with the slowest shipping company ever! Received my stuff three weeks later and quality was way off, sizes were totally wrong and nothing fit! And they never gave me my tracking number, so all the time while I was waiting I was frustrated and felt nervous! This site is not reliable, don't waste your money here! I'm extremely disappointed!

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D
3:35 am EST

Missguided not recommended

Well, long story short! I'll made and order and never received my package! The order was placed about a month ago. I sent them tons of messages but received only excuses! This was my first time ordering from Missguidedus and I received my clothes in a timely manner but the clothes looked really cheap. The tracking link they gave me did not work so I emailed them and never received no answer! The next day they finally sent me a message back saying they would check the tracing link. did not work. I'm very disappointed!

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3:33 am EST

Missguided terrible return service!

I have been trying for over two months now to get a refund for an item I bought back in November. I did receive my order in reasonable time, however the item I've received was absolutely wrong. At first I thought that since this was a mistake on their part that and I would easily return it and get a refund. But these people really gave me a hard time! I'm still trying to get my money back. All I keep getting is a run around from their chat service and their ridiculously unprofessional emailing service. First I asked them to give me a return label, but they refused for no reason. Then I asked for a refund but they refused to again! I only want to know when my order will be delivered! Its not my fault they messed things up. I will never order anything from missguidedus again!

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7:09 am EST

Missguided I want my money!

I made my order back in December and have been trying to get a refund. I did receive the order and it actually arrived on time, but they sent me a completely wrong item. I contacted MissguidedUS customer service, they apologized and offered me a refund. I returned the wrong item and was hopping to get my money, but that never happened. I'm still trying. All I get is a run around from their reps and their stupid computer generated emails! All I want to know is when will I get a refund but since these clowns are ignoring me I cannot get any information. It's not my fault this happened! I'm very disappointed.

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8:08 am EST

Missguided horrible return process

I bought something from this website, but decided to return the item. It all started back in December and since then I am trying to get my money back. The reason I decided to return was that I received a completely different product. I did not get a return label so I had to pay for it to get sent back! Then they said that item I wanted was out of stock so they could not send it to me. I asked them to cancel my order, but they refused and said that they cannot offer me a refund! It's not my fault they made a mistake! Why should I have to pay for that? I contacted my bank and reported them to BBB.

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Contact Missguided customer service

Phone numbers

+44 203 471 7680 +44 132 253 7937 More phone numbers

Website

www.missguided.co.uk

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