Miracle Method

Quote #: Q148757
Date of Project: August 2019

I had Miracle Method of Roseville/Fridley to refinish my kitchen and bathroom cabinets. I chose the color white for the cabinets. As the technician was working, I noticed many mistakes, bubbles, crooked drawers, and uneven seams. I asked if these issues would be repaired and I was assured by the owner, Justin Jurek, that I would be 100% satisfied when the project was complete. I went to the show room to look at cabinets and what is shown there is not at all what my kitchen looks like. I tried to talk to the technician and owner throughout this project but I didn't get very far with them, I was told over and over again that I would be satisfied when the project was complete.

On the last day of the project, the owner stood in my kitchen and demanded that I pay the remainder of the bill even though the project was not yet complete and he had no plans to have the many issues repaired. How is this ok? A customer should not be expected to pay a bill for a service that is done incorrectly and is incomplete.

My issues with the kitchen and bathroom cabinets: crooked bathroom drawer, many uneven seams, areas that were sanded too much and are now uneven, handles and pulls were not installed.

The owner and sales manager then came to my door and demanded I pay the rest of the bill. I paid a portion of the bill because I felt bullied and because I wanted this ordeal to be done with. I do not want to deal with this company anymore, but it is not right that I had to pay for work that was done sloppy and not completed.

Payment details: Total bill $4750
I paid total of: $3875

I refused to pay the remaining $875 because my kitchen and bathroom cabinets are not complete and there are still many errors and mistakes that need to be repaired, as well as handles and pulls installed.

My neighbor was here for some of our meetings and she can vouch that the information I am sharing is correct.

Desired Resolution: I would like a refund of $500-1000 so I am able to hire another contractor to make the repairs and complete this project.
I tried to forget about this whole thing but it really bothers me that I paid as much as I did and now have to hire someone else to fix it.

If this complaint is sent to Justin Jurek and his franchise, they will insist that they tried to work with me to solve the problems. They did at first, but they acted like they didn't see the sloppy work and issues in my kitchen and bathroom. They must think that its ok to have a crooked drawer like in the picture below.

If necessary I will report this company to the BBB, the Attorney General's office in MN, and the Department of Consumer Affairs Contractors State License Board.

I would like a response from the Corporate office.

Thank-you,
Meghan Scheidel