Midnite Sun & Cruise — Unauthorized charges
My daughter and I each had a membership with Midnight Sun and Cruise for unlimited tanning for $18.88 each per month if we allowed automatic withdrawals from my checking account. To end these memberships I was told I would need to mail them a written letter stating when our memberships would end. I did this on March 25, 2009. I did call at the end of April, just before our membership was to end, to make sure they had received my letter but was told there was no way they could tell me that. The receptionist told me I should have sent the letter through Registered Mail. I was never told to send it through Register Mail. The Receptionist said they tell everyone to send the letter Register Mail and that was not a true statement. I was never told that. I was not allowed to call their bookkeeping office and could not ever get a call back from a Manager about if they had received my letter. I did call May 1, 2009 and asked if my membership was cancelled. The Receptionist said yes. No payments were taken out of my checking account in May, but in June, July and August, MS&C has taken out 4 payments of $18.88 from my checking account. I called Midnight Sun & Cruise and asked to speak to a Manager. I am told a manager will call me. I have received no response. I have filed a dispute with my bank and put a stop payment on any September payment MS&C tries to take out. The only response I have received is the receptionist saying my daughter's membership was not cancelled. My daughter's name was clearly on the letter I sent them and no payments were taken out in the month of May for either of us. I cannot get any response as to why they started taking payments out of my checking account again. I gave a copy of my letter and they said they will try to help me get my money back.