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1.6 309 Reviews

Midas Complaints Summary

49 Resolved
260 Unresolved
Our verdict: With Midas's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Midas reviews & complaints 309

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10:34 pm EDT
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Midas Radiator

Midas at 5325 Olde Wadsworth Blvd. Arvada, Co.

Took my sons 2004 Toyota Avalon in for a radiator check. I said I think it is leaking from one of the hoses that was loose. They told me if they had to replace the radiator, and the upper and lower hose it would be around $850.00 total. The manager Victor showed me the total price on the computer. When I showed up the next day to pick up car the total more than doubled. They charged me over $1800.00 and tried telling me I misunderstood them when they quoted me. One of the charges was $457.00 just for labor to put on the hoses! (Held in by two clamps) The hoses were more labor than the radiator itself! Don’t understand why that would be! Then told me there wasn’t anyone I could talk to or any main number for Midas that I could call.

Desired outcome: Outcome was I either had to pay that amount or leave my car there. They also put over 45 miles on the car.

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8:26 pm EDT
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Midas work incomplete

Made an appointment on 5/23/22 for service the morning of 5/25/22 for replacement of two turn signal lights, an oil change, and the purchase of 4 tires. Dropped off the vehicle at 9:20. At 3pm I called and was told my vehicle has not been worked on yet but would be next. At 4:40 I stopped at the shop and was told that they didn't get to it. I told them that this is unacceptable and asked for me key back and I will not be returning for any service of any kind. This store should probably stick to just mufflers.

I probably should not have scheduled in the first place because last July after service, the tire pressure gauges were not working and when I called the manager, who I believe is the same person I dealt with today said to get a magnet to reset. Did not offer me an alternative nor did he today.

Desired outcome: Outcome does not matter at this point but perhaps better communication and to strive for excellence would be a start. Thank you for your time.

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8:17 pm EDT

Midas Oil Change Service

Hello so today I had an appointment at 5:30pm May 23, 2022, that was made on Saturday May 21, 2022. I arrived at exactly 5:30pm and I was turned away by the employee working he stated "I'm going to have to reschedule you because I only have one tech" I'm very upset I work full time and I'm a full-time student so it's hard for me to just "reschedule" I understand being understaffed but that's the reason for appointments. I also drove 30 min in 5 o'clock traffic to be turned away and with our gas prices today I can't afford to just waste gas.

Desired outcome: I would like for Midas to give courtesy calls to customers when needing to reschedule.

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5:00 pm EDT
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Midas Exhaust flex pipe repairs

MIDAS What a RIP-OFF DON'T GO TO MIDAS THEY ARE RIP- OFF ARTIST

I brought my car in for an exhaust leak today and I was called at 1:17 to tell me that the fix would cost me 470.21

At 2:06 I was called and told that the car was fixed Note the TIME: 1:17 Called to get ok to fix 2:06 was called that it was done, A total of 49 minutes and they charged me $372.59 for labor to install a couple pieces of flex pipe WOW. total bill $470.21

SO let me put that into perspective they charged me an effective hourly labor rate of $456.23 an hr. labor rate (49 minutes for $372.59) 1:17 called to fix 2:06 it was done = 49 minutes I have the call log record to prove it

What kind of sum takes that kind of advantage of a senior citizen shame on you pond SCUM

Next time someone says support your local business boy will they get an ear full.

I don't even think high end like a Porsche dealer labor rate is $450.23 per hour

Midas is a Group of pond SCUM, greedy pigs that don't care about the people or the elderly

They only care about how much they can fill their pockets!

I will also report them to the Better Business Bureau and any media I can face book, twitter, as well the Bolingbrook Mayor on such business practices that goes on in Bolingbrook in this town,

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Update by Russzzz
May 23, 2022 6:35 pm EDT

The issue has been resolved

Jeff responded and we worked it out a very stand-up guy who does care!

Thank you

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12:13 pm EDT

Midas Goose chase with parts and qoutes

We took our truck there on 4/29. We called in the morning and they reported no wait time and they could see it right away. The truck got up there and we had to pay to have it towed. My boyfriend told them what was wrong, tire rod and he thinks auto zone gave the wrong parts. They discussed it and we were qouted under 300. They never worked on it. The next day, he goes there and had to come back bc they couldn't get tires off. He had to go and help take off the tires. At first Midas said that they has the wrong parts but he took the box up there and they said wrong parts so he went back to auto zone but they are saying right parts. He goes back to midas said never mind they were the right parts. They waited over 24 hours to work on it due "to wrong parts but they were not wrong". I called and midas said he didn't work on it bc they were waiting for parts for my bf to come back but he was there watching them work on others cars and midas didn't know that. He never had to bring parts so they guy lied to me. He than told me it will be over 400 when yesterday it was under 300. They never had us sign anything until I demanded it due to prices kept changing. When I compliant about the price changing he told me I could come and get the truck . How is it my fault the truck was over there over 24 hours and no one told us anything accept we had wrong parts which was a lie? They thought they had wrong parts and sent us on a goose chase but yet had the right parts the whole time and couldn't take tires off?! But I have to get my truck that I had towed up there? . When I asked them how he does breaks or tires without having the right parts, the worker at midas tells me that are not a tire place? This was the worse service ever and we had to run all around and do things bc midas couldn't than you increase the bill and tell me to come get the truck ?

Desired outcome: We should get some money back. We had to go to auto zone 3 to get the "right parts".

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Update by christie watson
Apr 30, 2022 2:36 pm EDT

Left message about the goose chase.. the shop closes and still the truck is not fixed. We had to pay close to 400 to put the old parts back on when it would cost 436 to have it fixed. The guy was rude and yelled and talked over me. Threaten to not fix it if I filled a compliant so we said we would pick it up. This was the worse experience in my life. They said they were working on our truck yesterday but how could they of they didn't have the tire lock key? So they lied when questioned, the guy said nothing but continued to be rude. As a customer I should be allowed to ask what is happening with my vehicle when I had to pay close to 400 and the truck left in the same condition it came into shop.

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8:07 am EDT
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Midas Car repair

Car had an Engine Light lit as well running rough. I took the vehicle into Midas, 226 St Anne’s Road, they did a scan from which was told the vehicle needed a tune-up, they showed me the list, the issue would then be cleared. As I was paying for my bill, I was then told that a fuel injection valve required replacement, would be another $700 plus dollars, I declined. I drove away, same issues were present, engine light as well running rough. I went back to Midas and was then told that this condition would remain after the valve replacement. Leads me to believe if a proper diagnosis was made, I wouldn't need the tune up but rather a valve replacement! There was no test drive by the mechanic prior to release back to me. I was there from 08:00AM to 14:00.

Desired outcome: Refund on "Promise" that a tune-up would correct the problem or complete the promise by replacing the fuel valve at no charge.

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2:51 pm EDT

Midas Negligence almost cost me my life

I am writing this complaint due to Midas' negligence. I called Midas consumer relations yesterday 03/21/22 at 2:46pm and spoke with Victor to file a complaint against Midas at 147 w. Chelten avenue. Midas charged me $4,242.00 for work on my car, including changing lower control arms, fixing leaks, differetial and more. They only changed my brakes and rotors. I had goodyear and meineke inspect their work, to find it was not done. I had inspected at two different reputable car shops. Midas did not complete even half of the work. I was driving on Lincoln drive the following day after the work had been done and almost lost my life due to my car mis behaving. I bought the car back to midas again.

When I spoke to Victor at consumer relations, he informed me that he has filed my complaint. I was not given a case#. I called back today 03/22/22 at 1:38p.m. Victor had not filed my complaint, I was hung up on several times, placed on long holds and given no resolution. Midas treats their paying customers very disrespectfully and should not be in business. I will be filing a lawsuit. This is another attempt to inform Midas of the agredious misconduct, negligence and cheating customers.

Desired outcome: I have hired a lawyer.

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3:24 pm EDT

Midas Alignment Service

I took my nephew's Toyota 4 Runner 2003 to the Midas shop at 305 SW State Route 7 Blue Springs, MO 64014 on 03/10/2022 to get an alignment. Once the service was completed I paid and left. I was approximately a quarter of a mile away and I released my grip on the steering wheel to find out how well the alignment was done. The vehicle drifted to the right causing me to come close to the vehicle that was in the right lane. I then took the vehicle back to the Midas shop and told the shop manager what had taken place. I told the shop manager that he can drive the vehicle so that he can see that I am not lying. The shop manager told the technician what had happened and he stated," I did not know if it would take because of the right suspension". I asked the shop manager why wasn't I told about the suspension problem before the alignment was done. He told me that I can get the right suspension done somewhere else and bring the vehicle back. I would like a full refund. Thank You

James Dumas Jr.

Batch#; 069001 REF#;[protected]

03/10/22 RRN [protected]

Invoice#; 3411 14:27:44

APPR CODE: 032630

AMOUNT $158.10

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7:02 pm EST
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Midas Transmission flush

Transmission flush so I had a 2 o’clock appointment to get a transmission flush two hours later they called me saying my transmission drain plug is stripped and that and they could not do the flush then they told me it would cost $1300 to get it fixed I was under there doing the oil change two weeks prior and then bolts were not stripped

Desired outcome: I want them to pay for what they did

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4:24 pm EST
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Midas General fraud and nuisance value

Store: Midas, 8141 Ogontz Avenue Philadelphia PA, 10150It all started when I came in for some air in my tires, a few days into February 2022. I had noticed my Cooper tires had ripples on the side of the tire and to me it looked like it was out of order. I brought it to Mgn. Anthony Veneri attention and in so many words he said that they were made like that. There were some Cooper Tires on display inside the showroom and there were no ripples on the new tires, and I came back to him and requested that I replace them with tires that have no defects. After calling Cooper Headquarters and talking to Bob (this occurred on the 8th of Feb. 2022) (and to make a long story short) he (Bob) authorized a 70% discount on a New Pair of Coopers or another New Pair of my choice. It went back and forth with Mgn Anthony Veneri. And he told me that they had to order the New Cooper Tires and it would possibly take up to about May of 2022. I did not want to wait that long, so I suggested he put a New Set of Tires on my Car That Fits My Car! I went across the street to grab a bite to eat and came back and my car was finished. But they put the replacement tires on the back instead of the front. So, I told him that 'those tires are supposed to be on the front not the back. So, they switched them. I looked at the tires briefly, did my paperwork and went home, which is no more than a mile or two from Midas. As I was driving, I noticed a spongy ride and a wobble in the feeling of the steering wheel. When I parked my car in front of my home, I inspected the tires and noticed that they did not have residue from a sticker being pulled off or a sticker. And I said to myself (me being in the Auto Dealership Industry, on and off for about 30 years) these are not New Tires, they're Used. I called TBC the next day on the 9th about the situation etc. and then called the Mgn. Anthony the next day or the following. He then got belligerent with me, and said that someone would call me etc. I proceeded to tell him that the tires were used and not new and they didn't even have the stickers on the tires. He got loud and said, "THEY DID HAVE THE STICKERS ON THE TIRE" and I said, "so you're calling me a liar" and he said, "You're calling me a liar" and other words and said you're not allowed in here no more! And hung the phone up on me. I proceeded to call everyone I could think of to resolve this ridiculous action from Anthony. Knowing he had put Used Tires on my car when they were supposed to be New. I have proof in the attachment from a reputable Dealer that stated they were Used, and Anthony's (tech) put the wrong Rated Tire on my vehicle, and they were for a Nissan not a Cadillac. And also, in his paperwork he was deceptive by putting the wrong miles on the paperwork from one page to another on the same day! THAT IS GENERAL FRAUD AND A NUISANCE VALUE CASE TOWARDS ANTHONY! And the only thing I wanted was a set of New Tire that Fit and Properly Rated and Made for my Car. That's all I want. I'm driving my car and it could be hazardous to me and the people around me and I don't want that to happen. Because God Forbid, that's another Matter that would be addressed... Thank you for your concern. and again. I don't need to be LIED TO and I don't want to pay for something NEW and Get Something Used and The Wrong Type of Tires. Good Grief! And I have proofed the tires were used and the wrong everything. He should not work for a reputable company like Midas, he's making their name bad. And furthermore, if he did this to me, how many other clients, customers he bamboozled for his so-called bottom line?!

Desired outcome: I want New Tires on my car and not Used Ones and the right Rated Tires on my car and the tires that supposed to go on a Cadillac not a Nissan as soon as possible.

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2:11 pm EST
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Midas Diagnostic and o2 sensor charges

I recently had a diagnostic done for a clanking noise in my engine of my 03 GMC Sierra. It is $99 for diagnostic charge. I ok’d them to check out a few parts possibly to fix the issue and replace the O2 sensor. I was quoted over $1500 to replace engine parts. I did not want to move further with that option. I picked up the vehicle and was charged $226 for a the O2 sensor when the part price is regularly $75 for that part number. There were no number of hrs listed for labor charges which came to be over $400. With taxes the bill was $790 and I still have the clanking noise to deal with. When I checked under hood later, there was a hose disconnected from the engine block. Pic below

Desired outcome: I would like to reimbursed for such a high markup of the O2 sensor and also an 1 1/2 of labor charges. A sensor and small tune up parts does not take over 3 hrs of labor time.

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12:55 pm EST
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Midas Major Mistake Trusting Midas - CV Axle nut cross-threaded, not seated correctly

Took car into Midas Westheimer Rd., Houston TX., for repair work. The invoice lists the work performed as (2) suspension strut and coil spring assembly, with no detail on parts replaced.

After the "repair', the car began shifting erratically and would not engage in gear. Turns out the driver’s side axle was not seated properly after the repair, causing a leak in transmission fluid that resulted in burnt clutches and steels. Additionally, the passenger’s side axle had to be replaced due to the CV axle nut being cross threaded, which damaged the CV axle.

The repair bill to fix the damage was $6,020.85 for what should've been a $900 repair.

Midas denies any fault, saying they "don't do axles". Though removing the axle is not a normal part of a strut replacement, it is a fact that the axle must be disengaged to get to the strut/control arm assembly on a Ford Escape. So, they "don't do" axles but had to work with the axles to get the struts replaced.

The worst part of this entire experience has been the complete lack of response from Midas. The manager denies any responsibility and told customer service the issue had been "resolved". Clearly it has not. The Customer Service department has zero authority to solve anything and they're "not allowed" to give out any contact info for higher level authorities. Customer Service continually tells us to contact the manager which does no good since he denies any responsibility. No accountability at any level which is obvious by the number of complaints filed against the organization.

The damage is done and Midas/TBC Corporation has no interest in standing behind its work. Not one person from the Midas/TBC Corporation has had the courtesy to apologize. Not one person has returned a call when they said they would. Not one person cared or tried to help. We weren't expecting a refund, but we were expecting a call from someone so we could share this costly story.

It is clearly an organization uninterested in customer service. We will never take any car to any Midas or TBC location.

Desired outcome: Would appreciate a call from the franchisee or regional manager to discuss the extreme shortcomings in service.

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12:10 pm EST
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Midas Wrong services as well as my vehicle being damaged

I took my vehicle to midas at 4005 E 120th, Thornton, CO to have my ABS light diagnosed and repaired as well as my driver rear wheel bearing replaced. When I was notified to pick up my vehicle I did, but to only learn the ABS light was still on and 2 front struts replaced. I refused to sign to make payment because nothing was done about the ABS being diagnosed or repaired. Also when reassembling my vehicle the original or the correct hardware was not used and my axle nut was cross threaded which overtime caused more damage to my axle on the threads causing the axle nut to be removed and making my vehicle very unsafe. I took my vehicle to another shop to have it looked at and discovered all of this including damages to my disc my brakes and them not putting my car back together with the correct hardware causing damage to my vehicle. The store supervisor or manager told the shop where I took my vehicle to get repaired that he did not touch the right rear which would be The driver rear wheel and in the invoice it clearly states that he did also the correct diagnostics or repairs were not done my struts had been replaced prior to going to Midas so they did not need to be replaced but the store manager replaced them that's why I refuse to sign to make payment none of these charges that he charged me for has nothing to do with him repairing my vehicle that I took it in there for but clearly he damaged my vehicle. I also have pictures. Midas was the last repair shop to touch my vehicle where damages are done prior to the shop whom is repairing it now. I have also attached a copy of the invoice or a photo of the invoice and the receipt as well it was serviced on 5/18/2021 at 11:37 a.m. invoice number 0078998 at the location of 4005 East 120th avenue and Thornton Colorado 80233. I also have the receipt for the $150 charge that he said he wasn't going to charge me but ended up charging me for the diagnostics. I have also tried to contact the district manager but all correspondence gets directed to the store manager and the store manager just argues with me about what's been done and what hasn't been done and lies about him not touching that side of my vehicle when it clearly states in the invoice that he did.

Desired outcome: I want to be reimbursed for the damages caused by this location

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3:32 pm EST

Midas My (COMPLAINT) is about taking my car to Midas at Bryn Mawr in Haverford RD. Who know that

I have been going for some time now, and its haves always been something.

Back in June of 2021 Anthony was the guy in the being at that time I felt as if the prices were to high then for the work that was being done. At first Anthony wanted me to almost 800.00 dollars for that work which was Oil change, Ball chain that's up under the tire that deals with steering wheel for both sides now keep in mind I only got the left side done because it was too much money. I believe I had to get a wheel alignment to that's how Anthony wanting to pay. Keep in mind that I had made that appointment over the phone so that meant my oil change was at a discount after that is when Anthony came down on the price, but it was still too high, so it went from 800 to 600 to 432. to 373. I think you will see for yourself. So now I get to the point of way I am writing this COMPLAINT I have deal with three different people from June 2021 to December the 17-2021 was the second person that give me the date for 12-17-2021 date for my car to get fix. Dave was the second person now when I got there Anthony was not their it was Dave that gave me a price that was 1, 730. and something I though he had loss his mind, I said that I have a price that Anthony had given me Dave wanted to tell me that the price had went up and I said I have nothing to do with that this is the price I have from Anthony. So, he came down 200.00 from 1, 073. to 373. something only to say I couldn't get my done that day even though I had appointment after being there for 12:30 in the afternoon to 1:45 in the afternoon now I have a new date which is the 12-22-2021 or the 12-23-2021.
Now I am with the three persons name Erin well do the work which is Ball chain for the right side and rotors and brakes pads, alignment and free oil changes that was giving from Anthony because of the long went. By the time 12-28-2021 my oil light came on that was on a Tuesday I call Erin, he then told me to bring my car in after getting off the phone my check engine light came on by then my car started to hesitate to drive, now I have to get my car towed to Midas now keep in mind that I just got an oil change Erin had to put four more quarts of oil in my car, because the oil was leaking around the engine that's when Erin said that it is a recall on my car after all the money I paid out to get my car fix before my exception so my car can pass. Okay I need to go back all three of them did not test drive my car. Once Erin put the oil in my car, he said that I can drive home I said are you sure his response was yes because his test drove my car when the only thing, he did was bring the car in to the mechanic and back to the front asked door that is not test driveling my car. I ask him two more times are you sure he said yes. I get in my car to call Kia deal to see when I can bring my car for the engine recall they said [protected] as of now it still there. I believe that they knew that there was a probably with my car and they keep taking my money. Erin did pay for my car to get told from three mins away from Midas and pay towed to Kia deal. I want to say there a problem that this keeps occurring at your Midas shops. I do not have my paperwork on me it is in my car.

LaTanya Blackwell,

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1:01 pm EST
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Midas Incorrectly diagnosed replacement of wrong catalytic converter

*Major Mistake Trusting Midas*
Major mistake taking my car to Midas Houston 3607 Westheimer Road - Service Manager - Marty Ray and Store Manager - Josh Henderson. This team under the Midas name do not stand by work and will not make things right when they make mistakes. I brought my car in with a P0420 and was told it was definitely 100% the front catalytic Converter. I paid $1811.73 for the repair. On my way home after the repair, the same code appeared. Management communicated to return to shop, because they must have forgot to reset code. Two additional trips back to Midas with the same code, I was told they now needed to replace the rear converter for an additional $1200.00. When I asked why wasn't this found during the initial diagnosis I was told if not satisfied, I should take my car to another shop - Major Customer Service failure. When I reached out to another Midas shop and inquired about the P0420 code, they communicated that it meant that one of the converters was most likely bad. They also would need to check O2 sensor and other codes to be sure. I then asked if both converters could be bad with this code and he responded "No, there would be a different code". Based on this information, I paid for a front converter when the rear converter was bad. End result, I trusted the Midas name, my car is not fixed and I'm out $1811.73. Very disappointed in the Midas brand.

Desired outcome: Refund for work preformed

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2:40 pm EST
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Midas Complaint ref # 4244979 *update

Took my 2015 Ford Fiesta in for rear drum brakes on a set appointment for 8AM. When I arrived at the location there was only 1 mechanic there and when I asked where everybody was at he shrugged his shoulders. After 8:15am, 2 more employees arrive looking half awake (hung over by my opinion) and no one acknowledges me or the fact that I have been waiting. I leave my vehicle and receive no paper work of any kind. I pick my vehicle up later that day and pay cash. The office employee takes my money and walks out of the shop and is gone for over 10 minutes to get change. After leaving, I notice there is a slight noise that only gets worse over the next few days.

I make an appointment and take it back in the following Saturday at 8AM & again I am the only person there as the mechanic opens up the shop. They keep the vehicle for 8 hours and upon picking it up I notice the noise has gotten worse.

Fearing I have made a mistake by choosing that location, I take it into Midas on Steven's creek. They contact Midas in Campbell and the Mgr. Refuses to cover any parts or labor costs. After a phone call, he agrees to pay for parts.

Midas on Steven' creek discovered that my hub retainer screws are missing and that there was no grease applied to any of my mechanisms. They also discover that the spring was reinstalled backwards and is rubbing on my cylinder, breaking apart the rubber around the cylinder. They also notice a giant scratch on my rim and a mismatched lug nut - meaning they lost my original lug nut and replaced it with an old left over they had sitting around.

I have now learned that in order for my claim to proceed, the original mgr at Midas in Campbell has to approve my claim. In my opinion, he will of course refuse it to protect his locations record.

I'm not sure when it happened, but this is not the service I have been accustomed to at Midas brakes. This is not even customer friendly in any way shape or form. I basically paid full price for half way service and now I'm stuck having to find a shop that can fix the noise while still being out of the parts that were originally on my vehicle, in addition to the damage on my rim.

The Midas shop on Steven' creek brought up that my shocks were bad and that was the source of the noise, however I have had the shocks replaced and am still hearing the same noise that didn't start until visiting Midas in Campbell.

Totally beside myself that this is the way you guys do business and although I'm sure most of this will be overlooked, here is the recap

Because of choosing Midas, I have
1. brake noise
2. scratched rim
3. missing lug nut
4. $195 for extra labor due to Midas Campbell's carelessness

CAN YOU PLEASE HELP ME

Desired outcome: REIMBURESMENT, REPLACEMENT LUG NUT

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Update by midasbotched
Jan 04, 2022 2:41 pm EST

complete joke

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10:13 am EST

Midas Steering Suspension Repair that was never performed on 2008 Infiniti EX35

On (Wednesday) - September 1, 2021, I went to the Midas at 4001 Guadalupe St. Austin TX 78751, [protected] to get an oil change on my 2008 Infiniti EX35. The oil change was not due yet however, I wanted to get it done early due to going Houston, Texas on (Saturday) September 4, 2021. While waiting on the oil change service Eddie Rodriquez (Store Manger) called me outside to show me issues with car. He pointed out a nail in rear passenger tire and I declined service as have tire plan with Discount Tire Company. He then stated that I need Steering Suspension repair. He showed me a oil drip on the front axil, I told him I didn't have any oil leaks in my driveway ( Had recently power washed driveway). So he states that it will cause me to have trouble steering the car? I was not convinced and Walker Ranger says don't have to see leaks something about hydraulic pressure going out?

Eddie Rodriquez got on telephone and supposedly called three different companies for Steering Suspension part. He verbally gave me three quotes, all the while they telling me it needed to be replaced. I agreed to have service done and they told me to use SNAP agreement or Midas Synchrony Bank Credit with no interest for six months. Rodriquez stated I had to use card in order for him to order steering suspension part and it would be paid for in full. He told me when the part came to the store he would call me to set-up date to get repair done! I paid the $44.30 for the oil service, the only service done on 9-1-21.

I returned to Midas (Thursday) September 2, 2021 because my Maintenance service light was on. The technician tried to reprogram the service light and after over 30 minutes was able to get it turned off. The next day (Friday) September 3, 2021 the light came on again and he was able to turn off. On (Saturday) September 4, 2021 the Check Engine light came on in (Elgin, TX) and would not go off. I had to drive to Houston worried about if my car was going to make it there and back to Austin.

On September 6, 2021 (Monday Labor Day) I returned to Midas and was upset about the lights on car. The store manger got rude and told me they didn't have anything to do with this problem I need to go to Emission Repair Shop. I verbally told him that since they couldn't correct a simple thing as sensor lights to cancel the upcoming Steering Suspension Work Order. I have not been contacted by anyone at Midas since 9-6-21.

On 10-8-2, I received a billing statement from Synchrony Car Care Credit for $2, 000.74, the amount for parts and labor of Steering Suspension Work. I contacted Synchrony and verbally told them the situation and put in a dispute for the charge. They informed me they would contact Midas and let me know of the decision within 90 days.

I contacted Synchrony again 11-29-21 to see if dispute was resolved. They stated sent me a letter on 11-24-21 in favor of Midas? Contacted Synchrony 12-6-21 to notify hadn't received the letter at that date, requested send the letter to me again, also asked to speaker to manager to see what Midas was claiming they repaired. Never spoke to manger on hold for 45 minutes.

Contacted Synchrony 12-20-21 to let know still hadn't received the final dispute letter and requested send it to me again. I spoke to a "Nicole" to put the billing back on dispute status as now I got a payment due bill for 1-8-22.

On 12-20-21, I decided to contact the Midas store and called and asked for Eddie Rodriquez and Walker Ranger but was informed by "Tyler" (store manager) he would not give me his last name that they no longer work for Midas? I explained to him the situation and he said he didn't have authority to reverse charges had to consult his boss.

Desired outcome: I am requesting that Midas reverse these charges of $2,000.74 as the Steering Suspension work was never done on my 2008 Infiniti EX35.

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2:15 am EST

Midas Service

My name is Evelia. I took 2013 Dodge caravan to the midas located off of nellis/ stewart in las vegas nevada on November 3rd 2021. There was a knocking noise coming from the engine. I previously had it in the same shop in march of 2020 for the same noise which they found out the fly wheel was cracked and had a big hole in it. Midas told me they think someone previous put the fly wheel on using an impact wrench and tightened it down to hard which gave stress cracks in the fly wheel and later turned into it breaking. So the new noise sounded simlar to the old noise so I took it in to midas again. Now on November 3rd 2021 I took it in and midas kept it for a week and told me that it was the fly wheel again and I said "Isn't it under warranty" which the replied "yes and we will fix it free of charge". I was told everything would be covered. Then I didnt hear anything back for a week. I was forced to get a rental car which I had for 16 days which cost me $1, 232.13 and was given no help or loaner car by midas. I had to contact them all the time and received almost no phone calls from midas. I was told its the countries suppl chain issues and was offered little to no information on my vehicle. I spoke to a daniel at midas finally who told me the fly wheel came in almost a month later and they were going to be fixing it free of charge. Then I was later told after the fly wheel was fixed that there was broken parts on the car (engine mounting bolts) and the crank shaft that caused vibration which caused the fly wheel to break and that those problems would need to be fixed or the fly wheel would break again. Now I dont know much about cars, but I as a customer took there advice and was under the impression that they were honest people working for an honest company. That was until I recieved 3 phone calls. First one was daniel telling me the extra work could be down for under $600 dollars and I didnt have to pay for labor just the parts. I gave a verbal acceptane of this fee over the phone and was told me vehicle would be ready in two days. Now a month later I was offered a loaner car for 2 days by daniel after going a month without my car. I then was called 2 days later by randy and told my car was ready to be picked up. Not even 5 mins later I receive another phone call from randy again telling me that he wanted to verify a quote that I had agreed to for $1500 dollars. I told him I never agreed to this and he said I signed a paper of the agreement. When I asked where that paper was he didnt have one and switched his story and said I verbally agreed to that. I then asked to speak to daniel and was told hes not available at the moment. When I got down to midas randy switched his story again and said daniel wasn;t working that day. So I ended up paying another price when I got there of $1147.82 to get my vehicle they were holding hostage for a month. With the rental car and midas ripping me off I ended up paying a total of $2, 379.95 for a month of not having a vehicle. As a single pregnant mother who works this was unbelievable. They were dishonest and ripped me off. I would tell everyone to stay away from midas. What they did was extremely unethical and intentional. I was also told by randy that daniel was not allowed to be making price decisions with people over the phone because he was there for under a year except they were letting this man take peoples cars and scheduling work. This was more lies on top of lies. I have tried to contact midas and everytime I've called there customer service 800 number they transfer you to the local midas that ripped me off in the first place. Oh and by the way. My car now is banging and still making a ticking/knocking noise and sounds like a diesel. I WOULD STAY AWAY FROM THEM AT ALL COST. I will be taking legal action if this isnt resolved. This was fraudulant.

Spoke to a Kelia in georgia
12-1-21 and no outcome

Desired outcome: Reimbursement of money for rental and work

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9:03 pm EST

Midas brake repair

on 11/26 /2021 i called your store at 851 n shadland in indianapolis, i spoke with a guy name jesus, at which time i told him my brakes where going to the floor, i ask him if he had time to look at it he said yes, i told him i would have to have it towed there because the break where going to the floor, he said fine he would check it out and let me know how much 2 hours later he called and said the problem was the brake line needed to be replaced, told me the cost after my vet discount was$410.00 i said go ahead and fix it, they called me back said it was ready i went to pick it up and left got 1 mile from there and it felt like the brakes locked up i said to myself they must not have test drove my truck cause they would have felt this or either they did drive it and decided i wouldnt find out until after i paid them and left, i pulled over and called jesus he said bring it back i said it to close to time for them to close so i was close to home i would drive it home and take it back in the morning, when i took it back the next morning jesus was not there the mgr drove it 2 minutes came right back and told me they felt what i felt but i was going to have to for any additional repairs at which time i said didnt i pay for a brake inspection he said yes but this is something different, at which time after handing $410.00, 10 hours ago and my truck not being able to drive out of the bay, i got upset like anyone would and told them how wrong they where and you just cant take peoples money, at which time i went outside and called the police they agreed with me and told me it was a cival matter that i have take you guys to court at which time i called a tow truck because the brakes where stuck again, went to get something out of my truck thats when i seen that whoever moved the truck broke the button that tilts the steering wheel.instead of me going back in there and causing a seen i took a pic, i end up taking i to your other store at 8611 pendelton pike who i normally deal with but they couldnt get to it until monday, spoke with josh over there explain what happen and he said the same thing they should have told me everthing that was wrong with the breaks, i feel like they broke something or at the least fell to inspect which talking about my brakes makes it a safety issue, all i want is my truck fixed i am a disable vet i get $750 a month your store took over half of the that and gave me my truck back not able to move, if you agree with this we need to go to court cause there is no way no one could say this is my problem, p.s the store at pendelton pike took me having to have it towed back up there 5 times in one month for a different problem and i waited but when they gave it back it was fixed,

Desired outcome: truck repaired like i paid to have done

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Mr. Helpful
Los Angeles, US
Nov 28, 2021 12:10 am EST

Hi Mr Owens.

Most importantly, thank you for your service.

Your complaint is difficult to read, with the improper grammar and punctuation.

This is definitely a civil matter. They really should have never been called.

The problem is trying to show that the break line didn't need replacing. If it was part of a bigger problem, you might get a different mechanic to finish the job.

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christie watson
, US
Apr 30, 2022 2:47 pm EDT

Who ever is replying to this customer 's concern is more concerned about grammer then taking accountability for their company's action. The company should have inspected and drove the truck before returning it. The customer service us awful,there is no respect for customers that pay their salary . That is a reflection on how poor management is.

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1:20 pm EDT

Midas Air filter change

I just wanted to get my air filter changed so I went to midas geebung trying to get this done but the guy at the reception was soliciting me for sex when I was just trying to book a time, thought that was a bit weird but booked it in anyway, when I got there they had just flipped my dirty air filter upside down but also there was 3 dead squids placed in the air intake
Will not be coming back here

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Midas In-depth Review

Company Overview: Midas is a well-established automotive service provider that has been in the industry for several decades. With a strong reputation and a wide range of services, Midas has become a trusted name in the automotive repair and maintenance industry.

Services Offered: Midas offers a comprehensive range of automotive services, including oil changes, brake repairs, tire rotations, engine diagnostics, and more. Whether you need routine maintenance or major repairs, Midas has the expertise and equipment to get the job done.

Pricing and Value: Midas offers competitive pricing for their services, providing customers with excellent value for their money. While prices may vary depending on the specific service and location, Midas strives to offer fair and transparent pricing to ensure customer satisfaction.

Customer Service: Midas is known for its exceptional customer service. Their friendly and knowledgeable staff is always ready to assist customers and answer any questions they may have. With a focus on customer satisfaction, Midas goes above and beyond to ensure that every customer has a positive experience.

Quality of Work: Midas is committed to delivering high-quality workmanship. Their skilled technicians use state-of-the-art equipment and follow industry best practices to ensure that every repair and maintenance service is performed to the highest standards. Customers can trust Midas to provide reliable and long-lasting solutions for their automotive needs.

Reputation and Trustworthiness: Midas has built a solid reputation for its professionalism and trustworthiness. With numerous positive reviews and a loyal customer base, Midas is known for its honesty, integrity, and commitment to customer satisfaction. Customers can rely on Midas to provide reliable and trustworthy automotive services.

Accessibility and Convenience: Midas has a wide network of service centers, making it convenient for customers to find a location near them. With extended operating hours and online appointment scheduling, Midas strives to provide accessibility and convenience to their customers.

Website Design and User Experience: Midas' website is well-designed and user-friendly. It provides easy navigation, allowing users to quickly find the information they need. The website also offers online appointment booking and access to helpful resources, making it a convenient platform for customers.

Additional Features and Benefits: In addition to their core services, Midas offers several additional features and benefits. These include warranty options, financing plans, and a loyalty program that rewards customers for their continued patronage. These added features enhance the overall customer experience and provide additional value.

Overall Rating and Recommendation: Overall, Midas is a highly recommended automotive service provider. With their extensive range of services, competitive pricing, exceptional customer service, and commitment to quality, Midas is a reliable choice for all your automotive repair and maintenance needs. Whether you need a simple oil change or major repairs, Midas has the expertise and resources to get the job done right.

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Phone number

+1 (800) 621-8545

Website

www.midas.com

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