Menu
Microsoft Customer Service Phone, Email, Contacts

Microsoft
reviews & complaints

www.microsoft.com
www.microsoft.com

Learn how the rating is calculated

4.4 2862 Reviews

Microsoft Complaints Summary

181 Resolved
445 Unresolved
Our verdict: When using services from Microsoft with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Microsoft has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Microsoft. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Microsoft reviews & complaints 633

Filter reviews by rating
5
2235 reviews
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest Microsoft reviews & complaints

ComplaintsBoard
K
10:54 am EST

Microsoft Mouse not working

Hello good evening, day, or morning. I would like to write a complaint about Microsoft's mouse not working (meaning my mouse wasn't there it didn't show up). So last night which was Friday December 18, I was getting on my computer for an important zoom meeting for my job a the zoo. And I noticed my mouse wasn't there so I had trouble getting on and I was late. I tried uninstalling the mouse driver but it still didn't work. please fix this I really dont want to be late to another meeting again because this was quite serious. I hope this complaint get fixed soon please and thank you.

Desired outcome: FIX THIS PROBLEM

Read full review of Microsoft
Hide full review
ComplaintsBoard
M
4:52 pm EST

Microsoft Microsoft 365

My account is [protected]@logaritm.ae
Phone: +[protected]

I created my business email with Microsoft in the UAE.
I am currently in Algeria and recently I changed my password and it was accepted.
When I wanted to login again, I got a message that the password is wrong.
I called Microsoft Algeria and tried many times to recover the account and every time I was informed that the verification information that I provided is wrong.
I depend a lot on the email for my business and I have to say that I am extremely disappointed with the response I get from Microsoft.

Read full review of Microsoft
Hide full review
ComplaintsBoard
T
3:12 pm EST

Microsoft Xbox/Xbox live

Twice now I've been banned messaging someone that had a negative impact on my life. Microsoft at times seems to encourage toxic behavior and punishes those who speak up about it. The perpetrator finds how you may have violated terms of service and reports you, doesn't even matter that they were the person who was toxic and creating negative waves. I am unable to communicate with friends and there is little explanation as to what I did to get banned. Pretty messed up I pay them money to have this happen.

Desired outcome: A more thorough investigation into why the person is reacting the the person making the report.

Read full review of Microsoft and 1 comment
Update by Thomas Brent Coker
Dec 09, 2021 3:14 pm EST

I'm tired of corporate, emotion-less systems directing our lives.

Hide full review
1 comment
Add a comment
TheldrakisCS
TheldrakisCS
, US
Dec 09, 2021 3:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

what was it that made the chat negative on your life?

ComplaintsBoard
C
9:59 am EST

Microsoft Windos 365

I purchased windows 365 to replace Office 2010 which is no longer supported.
The download appears to have been successful but cannot find information on the new apps.

Have tried to resolve issues using MS online info. without success. calls to support just keeps sending me back to website.

Does the Office 10 information in Outlook, Word, Excel transfer to Windows 365? Does transfer have to be done manually? Can Office 2010 be deleted without loosing all the existing information?

How can we talk to a human after all web tools have not helped?

Desired outcome: Talk to someone who can help answer questions.

Read full review of Microsoft
Hide full review
ComplaintsBoard
R
6:17 am EST

Microsoft Total lack of service

over a month ago i purchased 2 months game pass ultimate for xbox 1 using my reward points, i got the codes, but after following the instructions they would not work.
Contacted rewards, reply was after 3 days, go to this web site and try again, i did and still no good.
Email rewards, same replay before, long story short, 1 week later i got 1 code to work yay me.
After loads of emails asking for my points to be refunded, why won't this code work, same answers as before.
Eventually i rang xbox support 15 days after getting codes, explained the problem and got it sorted.
NO help from rewards at all.
I theh asked for a manager to lodge a official complaint, ha ha after 1 month from the start still waiting for a manager, emailed 6 days ago, and still no reply, 24hrs for reply says the website.
Sent over 20 emails, can they read, understand english, i know they can't, i need a manager, that's very clear, you would think that, but this is rewards and its not.
Total disgrace, asking for help, 1 answer and if that does not work, TUF, asking for points refund, haha...no, asking for a manager lol no chance, asking for anything... NO.
Question, do Microsoft rewards employ people who can't read, understand a basic question, read english, know when people need help?
Answer to all is...yes they do.
Billion pound industry and they hire idiots.
After 1 month of banging my head up a brick wall that term is well and truly justified and proven.
Thank god xbox support has a person who understood my situation, but could not believe how i was treated, got this problem sorted in 5 MINUTES, left to rewards i would still be waiting.

Desired outcome: Official complaint lodged, official apologies, compensation for my time and my distresses

Read full review of Microsoft and 4 comments
Hide full review
4 comments
Add a comment
TheldrakisCS
TheldrakisCS
, US
Dec 02, 2021 8:10 am EST
Verified customer This comment was posted by a verified customer. Learn more

OP from what i understand every company has reduced staff due to recent events. on every website i been to they mention "due to the pandemic 'services' [depends on the company] there maybe slow due to short staff."

if i recall Microsoft has reduced staff and working hours to prevent spread of the pandemic. the rewards program i forget if it is a in house team or not but they may not have the staff to take care of it.

I just checked Microsoft support page and they have this under the Microsoft rewards points help section. "Microsoft account Refunds of points may be considered on a case-by-case basis. Once you order a Reward, you cannot cancel it or return it for a refund of points. If you have questions about an order, contact Microsoft Rewards Support." So it maybe that you are not eligible for refund or your case was considered not refundable since you were able to use 1 code.

R
Author of the review
R
Richard Caddick
, US
Dec 02, 2021 1:23 pm EST

1st what has being short staffed / pandemic got to do with reading and understanding English if you cant read it don't reply to it.
Second i asked for 12000 points refund because it said code error, and just because 1 code worked should not mean good luck with the second, if you brought 2 games using your points and 1 did not work would you complain? 1 worked so does it matter the other game don't work, in other words tuf you got 1 to work be grateful. How thoughtful. Last, still waiting for my 24hrs reply, few hrs and its a week. Oh where is the manager ?

TheldrakisCS
TheldrakisCS
, US
Dec 02, 2021 2:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

ok lets calmly look at what i said.

1. we are currently in pandemic so staff is limited.
2. due to the pandemic those that are answering support requests are over worked due to the pandemic and requests coming in due to more people being home. this may cause them to miss read/hear and respond in a way that appears to be non English speaking/reading.
3. the policy on refunding points is case by case and at the digression of the specialist assigned to it. they review their notes and compare it to the request to determine if you are eligible for a refund. they have to follow specific guidelines and cant bend them unless it is a unusual situation.

even i follow a similar path when i have requests to fix things. i examine the case and determine if i can fix it or not.the reading/speaking hardly has anything to do with the support majority of the time. its more the rules that we [the support teams of any company] have to follow.

i get that your angry and feel slighted by Microsoft on this. i once had a unfavorable support with them in the past but i looked at it logically. my request came in passed the extended support window for my issue, so my case was deemed unfix-able and i had to just accept that.

R
Author of the review
R
Richard Caddick
, US
Dec 02, 2021 2:48 pm EST

Trust me this is calm, after sending the first 10 emails saying the 1st code i got it to work. The 2nd code does not, they told me and sent a link to get it to work but it didn't. I told then over 5 times, same answer, read previous emails you have been explained how to use it.
And i have told you it don't work. Next 10 code still not working, there answer check previous emails.
Is it me?
I am sure i have told them enough it does not work, its broken, error code.
If xbox support did not fix it, then i would still be waiting, multi billions of company ahd by your account trouble finding english people, or people who miss read emails, but since all requests are by email NOT phone is that not there job to read properly?
If they are just scanning them quickly, they are not doing there job properly?
Last i notice you did not mention when i asked for a manager, over 10 emails sent to request a manager and no reply?

TheldrakisCS
TheldrakisCS
, US
Dec 02, 2021 3:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i was waiting on the phone with a differnt company for something and hit send before i mentioned your manager part.

as for manager request those are just supervisors. with the low staff they have to Also field the calls personally and recive calls from personel who get requests for their oversight. in THIS case its via email, which you must understand supervisors have internal AND external emails to review and answer.

for example there could be say 10 user requests for them. what we dont know might be that they have 500 internal emails to respond to or add to notes for their subordinates. and this is just one day. compound how many days between now and your request and the fact of low staff and it makes sense to wait this long.

im still waiting on a package from a company that was meant to be sent last month on the 7th or 14th...still havent gotten it because of the supply bottleneck and the amount of people waiting for the same package #.

R
Author of the review
R
Richard Caddick
, US
Dec 03, 2021 4:14 am EST

Ok, that i understand but, your email/ request has being forwarded to the manage.
Now that took seconds to type, so do you agree that if you received that message you now know that its in the managers hands?
Just like your parcel,, you can call for an update?
Its better to let people know what is going on and what you have done to help, than to say nothing at all, because as far as i am a were they have done nothing, which in turn complain.
Being a week now no reply?
As above few seconds to say what is happening.
On a personal note hope you get you parcel soon.
Clicked helpful simply because,
1. Same person from start
2. Can see advice in your comments
3. You seem to know how it works.

TheldrakisCS
TheldrakisCS
, US
Dec 03, 2021 5:14 am EST
Verified customer This comment was posted by a verified customer. Learn more

True your words, but its known by some companies (even sadly Microsoft) that some employees think they dont have to respond. Just give them time (i know its asking alot).

For work since you said "seem to know" i have to pick and choose the order i respond to help requests even pre pandemic. So it takes time.

Package i got...phone call not so much help.

GL on the points.

ComplaintsBoard
M
2:16 pm EDT

Microsoft Family Fued Game Online. I Never Received the game, Never downloaded the game

Date: 10/18/2021

Client Number: N/A

Description Of Innocent: I'm being charged for a Family Fued game in the amount of $32.65. I never downloaded this game, nor did I receive anything in the mail.

Resolution: Full Refund. I never received, and I never uploaded the game.

Regards,
Mia Jackson
[protected]

Read full review of Microsoft
Hide full review
ComplaintsBoard
U
5:42 am EST

Microsoft Microsoft 365

My name is Frances Ige, I purchased Microsoft 365 family on the 5th October 2020 from the online Microsoft Store in Nigeria for #33, 999.00.
Somehow I was charged twice under 2 order numbers - order no 2015352304 and order number 8485253058, for subscription for two consecutive years, October 2020 - 2021, and October 2021-2022.
I tried in vain to reach Microsoft, but was unable to.
I decided to leave it and use it for the next year.
In October this year, I got a reminder from Microsoft, that I needed to renew.
At this point I was able to reach Microsoft by chat on their website, where I told the rep that I had paid for 2 years and that my account should have automatically
continued on the 2nd year payment.
But she said their record showed a refund, that I should check my bank records and also call my bank.
I did all of that, but there was no record of a refund from Microsoft on my account and my bank also confirmed there had been no such transaction.
I went back to Microsoft and asked for proof that a refund transaction took place, which I could take back to my bank.
The rep I chatted with, promised to do that and gave me a case no. SRX1529201370ID.
However till date, Microsoft has been unable to provide proof of a refund transaction that they are insisting was made. They are insisting I go to my bank with absolutely no proof, when the bank has clearly said no such transaction took place.
I want my money (33, 990) refunded or a years subscription. Or proof that a refund transaction to my account took place.

Desired outcome: Refund of money or proof of refund transaction to my account

Read full review of Microsoft
Hide full review
ComplaintsBoard
R
3:27 pm EST

Microsoft WINDOWS 10/11

I have uninstalled windows 365 and installed Office 2000, MY COPY! Microsoft uninstalled my copy of office 2000 and reinstalled Office 365, then while I am working Microsoft destroys my work.

Microsoft is actively blocking my use of Office 2000. Microsoft is taking away my right to choose by taking away all options and giving an unviable option.

I DO NOT WANT OFFICE 365 ON MY SYSTEM, I DO NOT WANT MICROSOFT TO COLLECT MY INFORMATION. I WANT MICROSOFT TO STOP PLAYING GAMES!

NOW I UNDERSTAND WHY BILL GATES LEFT MICROSOFT!

Desired outcome: MICROSOFT STO

Read full review of Microsoft and 1 comment
Hide full review
1 comment
Add a comment
TheldrakisCS
TheldrakisCS
, US
Nov 18, 2021 3:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

it sounds like you may not have completely uninstalled office 365. i have not seen this happen before on any computer i work with that has older office versions

ComplaintsBoard
K
4:05 pm EST

Microsoft Xbox

I have been charged for many many months for a service that I do not need and do not want to but cannot cancel online on my own. My phone number is associated with an account that has no subscriptions attached to it. I need to reach someone in customer service to troubleshoot this issue but there is no way to reach customer service live to my knowledge. I continue to see the charge on my account every month and continue to spend many many minutes an hour is trying to reach someone live to speak to me about how to get this recurring charge to stop.

Desired outcome: I want a credit back to the point in time when I no longer needed the service or used the service and I want the billing to stop.

Read full review of Microsoft
Hide full review
ComplaintsBoard
R
8:55 pm EST

Microsoft Why when I have purchased a lifetime

No you offered windows 11 and I was a money grab as the windows 11 soft ware did not give the seamless way to incorprorate the windows 10 stuff
And I give you the experience I have had and that was before you did a update which no longer required that I create an id to windows 11 different from my widows 10 id but your file explorer does not record that I have a tablet connected and I have 2 connected and so many stuff with the file explorer that does not record anything that windows 10 did and the microsoft payements do not smoothly connect to windows 11 from 10 and the sign in I was required to create before your update was so I could get the proper screeen resolution as what you required was so far out of there I had to use 1200x600 to get anything on screen so I could communicate with you and if over ran the width and under ran the height but I was able to at sometime to get a graphics driver to correct this item but not in [protected]@outlook.com until I used my [protected]@outlook.com and required that I give administer option on a famaily sign in which I did and the resolution was fine then but only after I changed the adapter to graphics and it should show as a click on the desktop and give the option of display

Read full review of Microsoft
Hide full review
ComplaintsBoard
M
8:31 pm EST

Microsoft Uk 49 afternoon draw of 06 number 2021 time 144h49

I'm a South African check for me this, how can you say winning and after that, i can not get nothing about those bets, they pay that one for R5, 00, that was good, what about that one because those ticket says wining but at the end no respond. i was loosing or winning .please help me i want to know, my email is [protected]@gmail.com . my Id number [protected], i did not understand that is why I'm writing this letter to you to explain about that result, check everything is there, the result draw Saturday draw UK 49 AFTERNON DRAW TIME 15H49 DATE 06 NOVEMBER 2021. please help me because how can you wrote the words winning after that, no one have to responded on that account. please check those prove if is you what would you do, about this or its was no winning mybe

Read full review of Microsoft
View 0 more photos
Hide full review
ComplaintsBoard
C
12:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Microsoft Unethical behaviour

I ordered 3 Pandora braclets thru an on-line ad Pandora Jewellery, paid for it on my Visa. The braclets were to small so I requested the return of all three for the exchange to a larger size. I was told I would have to send them back to China...address was Zhangjun 101 wen chuang garden fuzhou fujan 350000 china phone number [protected] Yet the return address for the bracelets was 70 Gibson Drive, Unit 7 Markham, Ontario L3R 4C2. The person I was dealing with in Canada was a Terry Sellers, e-mail [protected]@tradestore.us, phone number [protected]
The business I ordered from have refused every request, now shutting me down . During my first correspondence with them something didn't seem right but I persued my request in hopes of at least having them exchanged. I am a senior with a terminal cancer and only wanted to give my three daughters aPanora Braclet with a charm from me as a keepsake after my passing. Now I think they are scammers selling fake jewellry using Pandoras name. I really don't want anybody to be taken by this outfit and hope you can do something to stop this. I thank ou for reading my concern and hope it wcan be resolved. Thanking you Chris Zwicker, [protected]@sympatico.ca

Desired outcome: Is this a real Pandora Jewellry site, remove it if not

Read full review of Microsoft
Hide full review
ComplaintsBoard
L
4:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Microsoft Xbox one

Hi so I purchased call of duty black ops on the Xbox from the Microsoft store and saved it on my hard drive I then wanted to move the game onto the Xbox itself then moved it back onto my hard drive then when I wanted to play the game again the Xbox told me that I should purchase the game again I have purchased call of duty modern warfare a few days after I purchased call of duty black ops and the above has never happened to modern warfare I am highly disappointed at the fact that I bought a game and can no longer it because every time I install that game it asks me to purchase the game when I already bought it I unfortunately no longer have the call of duty black ops installed on my Xbox because of the above issue

Desired outcome: i would like this matter fixed

Read full review of Microsoft
View 0 more photos
Hide full review
ComplaintsBoard
B
2:42 pm EDT

Microsoft An update

You put an update on my computer October 28 It change things on my desk top without my permission How dare you
I want it removed ASAP I liked my computer just the way it was
My computer is [protected]@protonmail.com

Thank you and don't do that ever again
So I need more words
well I went in to my control panel to see if I could uninstall it myself and I had no success

Desired outcome: To remove your update from October 28 it want let me uninstall it

Read full review of Microsoft
Hide full review
ComplaintsBoard
S
5:01 pm EDT

Microsoft Customer service

I work for instacart. I shop and delivery. I delivered on October 7th to the Reston office in Reston, Virginia.
I was 10 minutes early and delivered to a lady. Last name Puryak or something like that. Started with a p.
I have no control about delivery time. She was mad that I was 10 minutes early.
I called her twice and finally came down at noon. The delivery was 12-2.
She took my tip from $14 to $1.
That isn't why I'm writing to you.
We make money die to ratings. I have worked for 2 years and I have great customer service and I'm a 5 star till she decided to give me a 1 star.
She was completely rude and not my responsibility for on time delivery.
Honestly if she is so rude over a few minutes. I can only imagine what she is like to customer's.
She took my ability to make money because of that 1 star rating.

Thank you, Kimberly
[protected]@gmail.com

Read full review of Microsoft
View 0 more photos
Hide full review
ComplaintsBoard
G
1:34 pm EDT

Microsoft Decades old hotmail account locked after complaining about getting a lot of microsoft ip spam

Accounts locked for no reason. Either by mistake or spite as I have been complaining about lots of spam, including malicious ones, coming from a Microsoft IP. This is an account I have had for decades with no issues. Only now, after I complain to abuse@microsoft and the Cert online form, my account was locked as if I'm violating Microsoft rules. I'm not and never violated anything. This is absurd.

Desired outcome: Unlock my account now as there have never been any reason to lock it.

Read full review of Microsoft
Hide full review
ComplaintsBoard
A
6:54 pm EDT

Microsoft Xbox one

Tried turning on my xbox 9-24-2021 and makes sound but black screen known as the "black screen of death" which occurs after some updates according to online sources. I went to the xbox support website https://support.xbox.com/en-US/

Read about the issue on the site and only option is to factory reset the device. With that process you lose all account data on the console. You can keep all game and app data but losing my account. Doing this method I will lose every game I ever purchased digitally since microsoft has permanently banned the account I purchased all my games on. If that account isnt set to main account you cant access those games. I am unable to sign into the account on the website to get any type of support.

A little back story on the account ban.

The 1st communication ban was a text message I sent after someone first sent a vulgar message to be and I replied in the same manner but that person reported me having xbox communication ban me.

2nd I tried to appeal it by making them aware I wasnt the first to send a vulgar message and am unable to report them since I was communication banned and they didnt help me out in any way. So I told the rep I was speaking to to go [censored] themselves which in return they perm banned my account. On the history of the report it says

Enforcement details:this account participated in harassment, abuse, or bullying behavior towards other players. This may include sending abusive text or voice messages, griefing or trolling, threatening or extorting other players, network manipulation, sharing another person's personal information, or other attempts to harm or disrupt other players on xbox live.

Which is in the image attached. The perm ban was a direct response of the perm ban was not to a player but a staff member I was not on the xbox live service for them to perm ban me I was talking to a rep of microsoft.

Whether or not I ever get the account unbanned I still want to be able to play the digital games I purchased on an xbox I purchased and I can do neither at this point.

Read full review of Microsoft
View 0 more photos
Hide full review
ComplaintsBoard
L
12:08 pm EDT

Microsoft Microsoft 365 personal I have been a member since 2014

I have been subscribing to Microsoft for business since 2014 and yesterday I was locked out. I received a message stating that my account needed to be activated. When I signed in to activate the account that had been previously activated since renewal occurred on April 14, 2021 I was shocked to discover that it did not show my April payment. I then went on my credit card and it showed that it was paid in full $69.99 on 4/14/21 I was dismayed. I then started the chain of online customer service which is a complete joke. This is a serious issue I went through four different representatives from India and none of them could figure it out. Not to mention they could not access my personal information because they are from India and that is what they told me, not making this up. I asked to speak with someone in the United States and they transferred me to a manager but this guy was also from India and nothing was accomplished. I spend 4.5 hours with Microsoft yesterday morning trying to figure this out and nothing happened. The manager insisted that I was wrong and he was right and then said he was done and hung up on me! Very poor customer service. What agent makes a statement that you are wrong and he is right when I have the payment right in front of me and I had already been using the service since 4/14/21!
I use Microsoft for my business so I decided to let my credit card deal with them and I lodged a Dispute against Microsoft for disrupting my service that was paid for. I then made a new account and paid with a different credit card so that I can continue to run my business paperwork.
Their customer service is a joke. Nothing was resolved and whats more they don't care. They got my money twice! I am appalled at the ethics of this company.

Desired outcome: I would like a formal apology! I would also like a refund as I paid twice just to continue my service!

Read full review of Microsoft
View 0 more photos
Hide full review
ComplaintsBoard
D
12:37 am EDT

Microsoft My account

I am a 72 old disabled Vietnam veteran. I got a new computer. My Microsoft account would not recognize the new computer. So I reached out to support for help and I got a response back from Microsoft threatening that if I kept trying to get Help with my account it would not be activated for 60 days I was reaching out to their support system now I have a computer that is unprotected I can't use it for 60 days. So I don't know what to do where to go to be able to use my new computer. Hi saved they threatening email I got from them.

Read full review of Microsoft
Hide full review
ComplaintsBoard
S
4:11 am EDT

Microsoft Hotmail account recovery

If there was a zero star rating, I would of chosen it.

About a month ago my Huawei P30 lite did an Android update. After the update, my sons games didn't want to work. So after a lot of research I found out that the games where no longer compatible with the latest Android version. The most common solution was to do a Roll back to the Previous version of Android. The only thing I did not know at the time was that a Roll back actually meant a whole new fresh installation and that my phone will be wiped. At the time I did not know that I needed my gmail password to set up the phone again. For more than 10 years I have been using the same 2 email accounts to recover a password. I used gmail to recover my Hotmail and Hotmail to recover gmail. Unfortunately I didnt know this and then my phone was locked. In the past, whenever I did a factory reset on any of my Android devices it was resetting the phone to its original factory state. Now, because of all the phone theft, google thought they where very clever and introduced a security measure. If you reset your phone, the only way to get back into it, is to use the last gmail account password that was linked to the device. So that was it, my phone was blocked. It costed me to take it to the local cellphone shop to get that rubbish removed. After sitting without my phone for 2 weeks, I got it back. But now I sit and I dont know what the 2 password are. I have tried contacting microsoft about it, but microsoft is completely useless! They want money to help me to get my account back. When I told them I wont pay for someone to make a few clicks, microsofts call centre agent came up with the lie and said that they cant help me and that I must recover my password with the forget password option. This I have tried over and over and over until I was blue in the face. Every time microsofts stupid bot told me that unfortunately I havent given them enough information to prove it my account. I told the [censored]s by microsoft that my hotmail account has been linked to my facebook profile for more than a decade and common sense dictates that if I was able to link it to my facebook profile, I should of had access to the hotmail account to be able to link it to my facebook account. BUT like all big companies, microsofts greed always wins and they are not interrested in helping people. I really wish there was alternatives to microsoft and google. These companies buy up everyones ideas and small tech companies and add it to their umbrella of GREED! They cant write their own software, so they buy up small companies. Then they automate everything because they are too cowardly to talk to the public. They can spy on everyone, like criminals in the night, but they have no backbones to listen to the people who are forced to use their software, because there is currently no alternatives. They have the whole world in a choke hold, forcing everyone to use their software, FULL OF SPYWARE, and no one can do anything to take them on, because of their billion dollar company status. YOU SUCK GOOGLE AND MICROSOFT!

I have also exhausted all the same options with trying to retrieve my gmail password, but was not able to. In more than a decade, when I migrated from one phone to another phone, I used the 2 accounts to retrieve the passwords and then linked them again to the new phones. You suck Google! Changing security features and then not making it public. I am sure a lot of people has lost accounts this way.

The main reason why I am so upset is because I have 4 children who I love very much and all of their birth videos and photo's was linked to my google picture account, which was linked to gmail. Everyone says upload your unreplaceable pictures to the cloud to keep them save. NOW MY IRREPLACEABLE PICTURE OF MY CHILDRENS LIVES IS LOST IN THE CLOUDS! Neither microsoft nor google is willing to help. GREED is the only fuel for them and I wont pay some [censored] to make a few clicks with his mouse to send me a link to reset my password.

Last year in November and December, both my wife and I lost our jobs. We where retrenched and I was home until middle May 2021. My wife is still at home and we are really struggling to get her a job. There is just no new jobs. We lost our car after making 3 years of payments. Our water was cut off by the municipality. My children had to eat maize meal porridge for 6 months. Now that I found a job and we are trying to recover from this massive knock in life, microsoft just wants to rip me off even more. I understand that it is not their fault that I can not get into my account, but they are just not willing to help. The same for Google. Atleast I was able to get hold of microsoft. After searching for email addresses, I found a few media email addresses and I started sending multiple emails in the hope that one of them will send it to someone who can help. Microsoft eventually called me from texas and said sorry, we cant help. GREED is our friend and we dont give a hoot if you cant get into your account.

I have not tried to send out so many emails with google, because I cannot find any email addresses to send anything to. But I am sure that even if I was able to contact google, they will also be just as motivated by GREED, and wont help. So I have desided to take this to the internet and blast it all over the internet. If they wont help me, I will post this message on every forum and complaints page I can find. I dont have a lot of hobbies and will make this my new hobby. Even If it takes me 10 years to create the awareness on google and microsofts GREED!

Desired outcome: access to my hotmail account

Read full review of Microsoft
Hide full review

Microsoft Customer Reviews Overview

Microsoft Corporation is a global technology company that offers a wide range of software products, services, and devices. Its portfolio includes the Windows operating system, Office productivity suite, and cloud services through Azure. Microsoft also provides personal computing devices like the Surface series, as well as gaming products under the Xbox brand. In addition, the company delivers enterprise solutions, including server products, and has a presence in the professional networking space through LinkedIn. Microsoft aims to empower individuals and businesses with tools for productivity and innovation.

Microsoft In-depth Review

In summary, Microsoft is a very big company with many products and services. They are known for making Windows and Office, and they also make computers and Xbox. They work hard on new technology and care about their customers. They try to keep information safe and help the environment. Many people like their products, and they make a lot of money. They have plans for the future and are important in the technology world.

Company Overview

  1. History and Background: Microsoft start long time ago in 1975. They make many important software like Windows which many people use on computers.
  2. Mission and Vision: Their mission is to empower every person and every organization on the planet to achieve more. They want to help people with technology.
  3. Market Position and Reputation: Microsoft is very big and strong in market. People know them and trust them. They have good name for making quality things.

Product and Service Range

  1. Software Solutions: They have Windows for computers and Office Suite for work like Word and Excel.
  2. Hardware Offerings: They make Surface tablets and laptops, and Xbox for games.
  3. Cloud Services: Azure is for businesses to use cloud, and OneDrive is for saving files online.
  4. Business and Enterprise Solutions: They have many services for big companies to help them do business better.

Innovation and Technology

  1. Research and Development Efforts: Microsoft spend a lot of money to make new things and improve technology.
  2. Technological Advancements: They always try to make their products better and faster.
  3. Patents and Intellectual Property: They have many patents for their inventions to protect their ideas.

User Experience

  1. Ease of Use: Their products are usually easy to use for many people.
  2. Interface Design: The design of their software is clean and simple to understand.
  3. Accessibility Features: They have features for people who need extra help, like bigger text or voice control.

Customer Support and Services

  1. Availability and Responsiveness: They have support all the time and they answer quickly.
  2. Support Channels: You can get help through chat, phone, or forums on the internet.
  3. Service Level Agreements (SLAs): For businesses, they have agreements to make sure they give good service.

Pricing and Value for Money

  1. Cost of Products and Services: Some things are expensive but they are good quality.
  2. Licensing Options: They have different ways to buy or use their software, like one-time purchase or subscription.
  3. Discounts and Offers: Sometimes they have special prices or deals for students or businesses.

Security and Privacy

  1. Data Protection Measures: They work hard to keep information safe from hackers.
  2. Compliance with Regulations: They follow rules like GDPR in Europe for privacy.
  3. User Privacy Policies: They have policies to tell people how they use personal information.

Corporate Responsibility and Sustainability

  1. Environmental Initiatives: They try to reduce waste and use clean energy.
  2. Community Engagement: They help communities with education and technology.
  3. Ethical Business Practices: They try to do business in a fair and good way.

Partnerships and Ecosystem

  1. Developer and Partner Network: They work with many other companies and developers to make more products.
  2. Integration with Third-party Services: Their software can work with other services to do more things.
  3. Marketplace and App Store: They have places to buy and download apps and software.

Customer Reviews and Testimonials

  1. User Feedback: Many customers say good things and like their products.
  2. Case Studies: They show how their products help people and businesses.
  3. Industry Awards and Recognition: They win many awards for being good at technology.

Financial Performance

  1. Revenue Growth: They make more money every year.
  2. Profit Margins: They keep good amount of money after paying all costs.
  3. Market Share: They have big part of market, especially in software like Windows and Office.

Future Outlook and Developments

  1. Upcoming Products and Services: They are planning to make new things that people will like.
  2. Strategic Plans and Goals: They want to keep growing and be more important in technology.
  3. Industry Trends and Predictions: They follow trends and try to predict what will be popular in future.

Conclusion and Recommendations

  1. Overall Impressions: Microsoft is a very strong company with good products.
  2. Suitability for Different User Groups: Their products are good for many people, like students, businesses, and gamers.
  3. Final Verdict and Suggestions: I think Microsoft is good choice for many people who need technology for work or play.
How to file a complaint about Microsoft?

Here is a comprehensive guide on how to file a complaint or review about Microsoft on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Microsoft in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Microsoft. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint or review by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Microsoft on ComplaintsBoard.com. Remember to use simple language and provide detailed guidance for each step.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Microsoft customer service

Website

www.microsoft.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Microsoft?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Microsoft Customer Service. Initial Microsoft complaints should be directed to their team directly. You can find contact details for Microsoft above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Microsoft. Discuss the issues you have had with Microsoft and work with their customer service team to find a resolution.