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Michelle Byrdability 2 get thru 2 customer service!

1

My friend of many years occasionally used my prepay card. Some weeks back, she used it w/o my permission! I have a dispute in the mail, but in the meantime they cancelled the card & issued anew one. It has not arrived & i'm getting concerned! When I try calling I have no card # 2 enter therefore. I'm cut off!!! This is so frustrating, I need my card! In the mean time the products she got fraudulently have come. What do I do? They are from china!!! Shipping back will cost outrageous. Please someone help me! 6

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