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Was driving my KIA Niro with 5800 miles and Michelin tires on interstate in Florida on a clear day in late March about 11:00 in the morning. Steady traffic ahead and nothing in the road when car lurched to right and sensed the passenger side front tire was flat. I pulled to side of the road, found the tread seemed intact but side wall had disintegrated, had it towed to my KIA dealer (Niros do not come with a spare tire - just an inflator since "these tires to not go flat"). Dealer replaced the tire and said it clearly had failed and sent a claim to Michelin for partial reimbursement as stated in the Michelin Owners Manual provided when I bought the car new.
The dealer followed up with Michelin and eventually Michelin replied to the dealer with a one word response - "Rejected" - no explanation
I wrote a complaint on the Michelin web site but no response.
This "warranty" promising mileage adjusted reimbursement is a sham since Michelin alone decides if the tire failed due to defects and in my case without even asking about the circumstances.
DO NOT DEPEND ON THIS WARRANTY IF YOU BUY A NEW CAR (I now also carry a spare tire!)
After contacting Michelin directly they have resolved this complaint in a very fair and timely manner. Having my dealer in the middle of this was the problem.
After contacting Michelin directly they went over and above what they needed to do. They have been very fair. Having dealer in the middle of this (I think they were only trying to help) was the problem.
