Alshaya Group review: starbucks customer service in dubai mall fashion avenue

Hello

I just visited Starbucks in Dubai mall branch in the fashion avenue today 22 Sept

I am so disappointed with the customer service there

1. First I came to the counter the cashier wasn't friendly or welcoming at all I stood there for nearly a whole minute and she didn't look at me (her name was Karl/carol). She took my order after all in a very cold rude way and that applies to the way she wanted to take my payment. I then told her that I don't like her attitude and that I will report her. She didn't even care or apologize

2. Secondly I turn my face and I see someone laughing with her about the whole situation. I ask him why is he laughing (Manager Riz) and it turned out that he is the manager. So instead of apologizing he was supporting the rude staff.

I am so upset and disappointed with the quality of staff hired. I visit Dubai mall
A lot and I will not enter the store if I see them again.

I would appreciate your interference because this will affect the customer experience level

Thanks
Yasmina Amara
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