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Metro by T-Mobile
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Metro by T-Mobile
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4.5 5190 Reviews

Metro by T-Mobile Complaints Summary

98 Resolved
720 Unresolved
Our verdict: With Metro by T-Mobile's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Metro by T-Mobile reviews & complaints 819

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3:42 pm EDT

Metro by T-Mobile phone service and rude customer service representatives

My phone was stolen in August 2019 my service was suspended and a high security pin number was placed on my phone my phone was confiscated 2 Days later so I went to a store in my city and had the service reinstalled and West giving a new PIN number but high security pin was not taken off now therefore I cannot get into my account and this been going on two months now and my bill has been paid and I have had very rude customer service buy three different stores that they cannot help me to get this pin number off they have tried to get it off in my store here in the city and has fell twice I have beenrudely treated each time that I try to explain my situation about taking this security pin off of my phone so I can get into my account I have been hung up on I have been told all and I have been with this company for 3 years and to be treated like this is unacceptable I would like for someone who can help me remove this pen number my phone number is [protected] looking for someone to assist me from metro PCS

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3:41 pm EDT
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Metro by T-Mobile phone plan

We were told at 3 separate occasion that the 2 for 80$ deal would also cover talk and text to Canada from USA. Once we made the switch, we realized that it was wrong. We went to the store to question it and we were told oh well our mistake. They made no attempt to rectify the situation and we were told to bad, you need to pay extra or cancel your service. This is terrible customer service. Here you had the chance of having two new customers and instead you are turning them away because of a mistake you did.

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J
4:10 pm EDT

Metro by T-Mobile metro pcs horrible store policy/should be illegal

My ex girlfriend was able totake a phone I had purchased for her and was under my account, to a metro pcs store, and without my permission, consent, authorization or my 8 digit pin code make changes to my account and remove the phone number associated with phone I bought her and number that was under my account.

Every time I go into a metro store, I must provide my 8 digit pin code for any and every account transaction.

Customer support tells me if she had the phone in her possession, the metro store was well within their right to allow her to remove my number from my account

Anyone who knows your name and zip code can steal your metro phone and take it to a metro store and remove that number from your account. How does that make any sense?

I demanded an escalation ticket to corporate and awaiting response.

i will be ending my 8 yr or so with Metro the end of this billing cycle

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B
11:00 am EDT

Metro by T-Mobile wireless 3620 fenton rd flint mi 48507 metro pcs

I paid my bill on the 28th of September for the month of October on October 7th Metro PCS hit my NetSpend card for the second time I called and talked to a lady she said don't worry we will expedite this and get your money back give me three days I gave her three days called back talk to his supervisor who refused to return the money and wanted to give me only a $50 credit towards the next month I called NetSpend to start a formal investigation this practice continues to happen unless people stand up together against these companies that are greedy and continue to double charge customers I'm making a complaint with the Better Business Bureau and I'm also going to contact did Attorney General office to take care of this problem Metro PCS is not taking the fact that they double-charged me and many others since they're such a big company they figure they can get away with whatever they want I'm the most persistent person that people have probably ever met and Metro PCS was not interested in talking to me about this at all all they wanted to do was make me spend more money evidently the people answering the phones are taught to blow customers off
when a client calls and says there double charge they say wait a minute I'll talk to the finance part of the company they only waited a minute or two got back on the phone and said no we can't do it I wasn't even on hold long enough for her to check with the finance company I'm sure that's what they're trained to do rip people off the only way this is going to stop is to fight back do the credit card company

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5:32 pm EDT

Metro by T-Mobile policy regarding accessing account requirement to receive support

I phoned customer service because my charging port broke and I am unable to charge my phone, and I am not able to get it repaired or replaced at this time...so, I wanted to suspend my service until I can get a working phone. Well, I was told that the only way they could suspend my service was to access my account which could only be done by sending a text to the phone...duh, the phone isn't working. I was then told that I needed to go to a store with my identification in order to receive assistance. I explained to them that I am unable to arrange for that immediately due to a disability, and requested that they note my call date and time and send me a confirmation via email, or provide a confirmation number so that I can receive a prorated credit from this day...October 14, 2019. I further explained that I was on a pre-paid phone which charges by the minute and that I didn't have much time...I offered to email or even fax my ID, waive liabilities, provide another number to text the code to...anything that made sense in this day and time, but to no avail. The call lasted 11:22...I spoke with Amanda #33480 and supervisor Benedict #43342...and nothing was accomplished.

It does not make any sense that the only way they could access my account was to text a code to the phone...the phone is broken, Duh! There is no online chat service, no secret questions or other alternatives to verify my account. This does not protect me, it frustrates me...and inconveniences me, just like their online system being constantly unavailable for payments yet their charging a fee for paying in the store...

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11:17 am EDT
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Metro by T-Mobile customer service ethics (lack of ethics)

On Wednesday, October 9th, I called to see if this location would be getting in more Samsung Galazy A20 phones in and when. I was told they got some in that day, but that the promotion for 2 lines for $80 with 2 of those specific phones for free were changing that weekend. When I went into the store later that day, I was then told that the promotion was changing the next day and that the phones would no longer be free, and that I would have to pass a credit check. Mind you, passing a credit check is not an issue, but the Metro by T-mobile website specifically states that they do not ever do credit checks. I told them that I had already paid my current provider through October 24th and that they did not refund unused service payments, so I needed to wait until closer to the 24th. But both Savannah and Kassandra insisted that I would not be able to get this promotion after October 9th. So, I went ahead and agreed to switch. Then when Savannah called my then current provider to get the account number so I could switch, she flat out lied to the representative, telling them she was me. I could tell that the rep on the phone was making several offers, but Savannah refused to hand the phone to me when I asked her, and then she refused to tell me what they had offered, just saying, "They offered a bunch of stuff." Then, while setting up the phones, she refused to let me create my own passwords for my accounts, especially the Amazon Prime account (which is a huge issues since this info could easily be used to steal my identity), and she very loudly told everyone in the store what she set the password as and repeated the email on the account for everyone to hear. Needless to say, as soon as we walked out of the store, I changed the passwords. After Savannah left, my mom and brother decided they wanted to go ahead and sign up for the family plan on my account. This time, Kassandra was handling the transaction (same day). Before paying out, she said that because I had spent so much money that she could give us each a pair of earbuds. When I got my text message receipt for adding the other two phones, the amount that I paid her was $26 more than what the amount on the text receipt was. I asked her where the difference was coming from and she said that it was the activation fee. I disputed this, stating the activation fee was included on the text receipt for the first two lines, and it was $30, not $26, so where was the difference coming from? It turned out, those free earbuds she offered, she had instead charged us $6 each for them. She then tried to say she never said they were free, and everyone in the store backed us up, confirming that she indeed offered them to us for free. She then said she could not give a refund on accessories, to which I replied she could. she said her manager would not allow it and that on the printed receipt it said no refunds on accessories. I pointed out to her that on the Metro by T-Mobile website, the refund policy allows 7 days on accessories, and also pointed out to the written return policy posted at each of the cash registers in the store that they also stated we had 7 days to return accessories for a full refund. She said she would have to call her manager, and I told her, please do or I will and I will let the manager know that you banality lied to us. She reluctantly gave me the refund for the 4 pairs of earbuds, and then said that they used to ring up free, but now she guessed the system charged for them; a statement completely contradictory to her no refund claim 5 minutes prior to that. Two days later, I went onto the Metro by T-Mobile website because my phone would not make or receive texts or phone calls, and the same offer that both Savannah and Kassandra had said would end the day before, was still being offered, as it is today, October 14th. These two people repeatedly lied to us and there was absolutely no reason for it. I still wanted to switch to the Metro by T-Mobile service, but I will not be going to this location anymore and I will also be informing my friends and family of their unethical business practices. These employees need to be taught proper business ethics and to be taught that tricking someone into buying cheap earbuds for way more that they are worth and then lying about the return policy is bad business. They also need to be taught that it is illegal to misrepresent themselves on the phone to a service provider, pretending to be the account holder, and that it is unethical to let the account holder know what incentives were being offered by their service provider. I am sorely disappointed that these people could not just be honest.

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Update by Ami K
Oct 14, 2019 11:18 am EDT

The location is: Metro by T-Mobile, 4921 34th St Ste 200 Lubbock, TX [protected]

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T
1:33 pm EDT

Metro by T-Mobile having problems with cellular and wi-fi downloading. very slow to non-existent

Dear complaint department,

I have been trying to download videos on my phone. I go to Starbucks to use the Wi-Fi which was full strength. As soon as the downloading was a 90 percent, it went back into cloud mode. My phone number is [protected]. The device serial number is NZUCYSYPZ5RCIJZ9.

I went to the College and University Store for help. The rep wanted me to buy a Coolpad phone for $99 on the basis that I change my phone number. I considered that to be not good customer service because I am a person with multiple disabilities. I am a cancer survivor and would appreciate the wonderful service I had before the merger. Besides changing my number would not help me in a medical emergency. I would be an insult to me.

Please fix the problem that way I can keep you as my phone server. My e-mail address is [protected]@gmail.com

Thanks, TJ Staub

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Update by T. J. Staub
Oct 12, 2019 1:44 pm EDT

Slow downloading service. Full Wi-Fi at Starbucks, phone goes back into the cloud mode. Need the wonderful service we had before the merger. Not the best rating. May have to switch to another server to have needs met since I am a cancer survivor. Was offered a Coolpad phone at the PCS store for $99 only if I changed my Phone number. Medically that would be a disaster for me and my contacts in an emergency.

Please help problem Thanks TJ Staub

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2:05 pm EDT
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Metro by T-Mobile charging my debit for an unapproved amount

On the 29th of September my husband and I went into the Metro PCS location at 4921 34th street suite 200 to change from Boost mobile. We were helped by an employ by the name of Nelly, she was very nice and helpful. My husband and I switched over 3 lines to Metro PCS and while Nelly was completing the process she began to tell my husband and I if we were interested in getting some headphones, free of charge, my husband and I declined and said no thank you. Nelly then began to say "come on guys i can get you it for free" again me and my husband declined and then Nelly stated "what about a speaker?" she said pointing to a speaker "do you like this one? its more so i cant give it to you for free but i can give it to you for $10" my husband and I said it was a good deal and said yes to the speaker. we checked out and when we arrived home i looked at the receipt and the speaker was charged $50. I called the store which was by that time closed. The next day was monday so i then called again and was able to leave a message with Savannah for the store manager to call me in regards to the speaker. No one ever called me, so then on the 2nd of October around 530ish i went into the store in hopes to resolve this issue. I spoke with the manager by the name of Casandra who began to tell me she was aware of the issue, she stated that the charge on my bill was not for the speaker but for a "sales cost that we manually put on the receipt" i told her if that is sales tax so what is the cost at the bottom that states sales tax, Casandra then stated "well i have already wrote Nelly up about this so its been taking care of" i began to get upset with Casandra and told her she did make sense to me. I told her if this charge is something yal are suppose to do then why did she get wrote up and no the issues has not been taking care of because i am still out $40. I told Casandra the employ Nelly charged my card for an amount that i did NOT APPROVE, Casandra began to be very rude and stated "i dont know what you want me to do" i told her i wanted a refund for the amount Nelly was not to charge. Casandra stated "im not giving you a refund" I told her it was ok then for the company to have employees tell customers one amount only to turn around and charge something else. I told Casandra i did not want to speak with her anymore and i wanted a different manager. She gave me the general manager number, Jennifer. I have called on 09.30.19 and left message about this, on 2nd, 3rd, 4th and 7th and not one person has contacted me back. We were with Boost mobile for 5 years and never had any issues and we change to someone else and not even a week goes by and already having issues. I am very displeased with the service we have received from Metro even more so since it seems like no one will address this issue. If we would have known we would be taken advantage of we would have never left Boost. I am seriously considering switching to At&T because of all this. I hope someone does get this complaint and it is addressed.

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6:55 pm EDT
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Metro by T-Mobile new phone doesn't stay charged

I went it to buy a charger because my charger wasn't working, they didn't have any so I asked about an upgrade. I ended up purchasing a Good Miro. It was dead so they had to charge it to continue with activation. I though no big deal. So went home put it on charger. I later checked on phone it wasnt even on. It took a second to power on but it did. It was fully charged so kept it off charge rest of night. Went to work still had charge but by my lunch time it was drained and keeps draining. Got of work and headed back to metro where they were no help at all telling the phone is crap and they can't do anything but to do upgrade and seen if that helps. So I did. Let it charge. Next day same BS. So went in store telling them I don't want the phone I want to pay difference and get a new phone they told me no they can't. They said I have two options to either get a new service and switch it over in a month or file warranty and receive the same crappy phone. I am not out $ for a pos phone that don't stay charge and stuck paying for a service I can't use

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Olga Rosado
, US
Aug 23, 2023 3:34 pm EDT
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i 'm also in favor of a class action lawsuit, this pass july 2023 visited metro store at 1014 north shepherd dr. houjston, texas problem with current phone, upgrade suggested, the so call upgrad

started to show deficiences as soon as i got home. after numerous calls to store and two additional visits resulted in request for warranty with a three day delay to get the defective phone return without the option of choosing another phone plus a fee to enable use of my old phone, as a disable senior without the luxury of transportation and no extra funds this metro policy stinks, obviously not customer friendly. i would appreciate a discount and choice to pick

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Rubatoe
, US
Jul 08, 2020 1:44 pm EDT
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I have the same exact problem, Sounds to me Metro Pcs knows they are selling defective phones. They would not help me either. I wonder if we can file a class action lawsuit?

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M
2:51 pm EDT

Metro by T-Mobile customer service and phone service.

Have been complaining about this phone and your service nobody wants to do anything about it. I'm not spending on a new phone, I get an upgrade and they gave me a two year old phone that doesn't work in Sandusky, Ohio. I am tired of dropping calls, not getting service I have called and spent hours trying to troubleshoot this phone. Spent three hours on customer service the other day. This is pothetic. Why don't you just refund me for my family plan and I'll go somewhere else that takes care of thier customers

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6:14 am EDT

Metro by T-Mobile poor customer service

When I contacted Metro about horrible reception and not being able to use my phone, it was suggested that I should buy a new phone because Metro felt that their signal was strong. I bought new phone at Metro on 09/28/19 and returned it on 09/30/19, just 48 hours later because, the new phone also did not work where I lived. The issue was a Metro signal problem, not a bad phone issue. This Metro store refused to refund me for the unnecessary phone purchase. Their reason was, because I had cleared personal information from the phone, they had no way of knowing how much usage I put on the phone in the 48hours I had it in a location where I couldn't get a signal. Although they could check the Metro system to find out if the phone had been used, they did not. They refused to refund me. I advise anyone NOT the do business at the Metro store, 5938 w Roosevelt Rd Chicago IL.

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1:14 pm EDT

Metro by T-Mobile the states new castle county police

So got my phone was having trouble making calls went back to metro had to buy a sim card so I did it not even 2 weeks in and my calls are dropping so I call metro and tell they tell me go buy another sim card I tell them that's not fair well they cut my phone off and want me to pay the bill for a phone I could hardly make calls and wouldn't credit my account for anything

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Update by Diane Mozee
Oct 01, 2019 1:17 pm EDT

Got my phone call the drop in keep saying no SIM card I call your representative they're telling me to go buy a new SIM card I don't understand how after I pay for that one now my service is off you don't want me to pay $50 but I hardly use my phone all month because it is the situation and you're not willing to give me any credit

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9:50 am EDT

Metro by T-Mobile I cant change my rate plan/ store closed early

I am trying to change my rate plan after i was offered a the 80 unlimited plan to switch my service. I really didn't want to pay that much but i needed a new phone. I was told i can change my plan we it was time to pay this month but i cant. All the store i went to were closed Sunday 9-29-2019. I called 611 and i was told my the automated system that i was not eligible for an plan change and i wasn't able to talk to anyone. It's [censored] i have kids and need my phone on. I stopped at the store on main street today(9-30-2019). Online it says the store opens up at 8 i get there the store is still closed how? I feel this is very unprofessional what kind of business are you running?

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5:58 pm EDT

Metro by T-Mobile commission jacking

Went into my local store in cary nc and was told we could only port in 2 of our 4 lines then said all 4 could be done on 2 separate accounts Tried to charge us $356 monthly charge. Nope. Went to a neighboring town and got all 4 lines on one account for the advertised 120 per month. Never going to the local store again. I'll go the 12 miles to raleigh for my needs. Don't care. Never again will I go to cary

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1:41 pm EDT
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Metro by T-Mobile my phone.

I had bought a brand new iPhone which was $45 dollars when I switched over. So couple day afterwards I ended up cracking my screen. So I asked could I return it since I had a warranty. They told me yes they would order me a new phone and which they do I waited about 5 days and it came. They told me to come to the store and get it where they successfully hooked everything up. Now about 2 weeks later the person who gave me the phone said she wants it back and if she don't she will have to pay $700 and loose her job. But I feel that doesn't have anything to do with me I paid $45 for my phone and you gave it to me 🤷🏽‍♀️ You can't ask for it back

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9:38 am EDT

Metro by T-Mobile in store phone damage by tech.

I took my new iPhone 6 plus into the store to have it activated on my account that I have had with y'all for over 4 years. The lady that helped me with this was new to the store. She didnt really know what she was doing (was getting help from the other lady). When she went to take the case off to put in a new sims card she bent my phone. The whole time the other lady is telling her to be careful removing the case while the whole time she is still bending the phone and pushing on the screen. The new lady said I hate these cases. Once the phone was activated we left. At this time the phone was still rebooting when I got home the phone has 5 blue and red spots in the middle of the screen. I call the store and the lady told me that there wasn't anything she could do about it. I explain to her that her assistant bent the phone while taking off the case and now it has sensory problems on the screen. I took it back to the apple store to have it looked at and they told me that the interscreen had be broke most likely due to bending the phone. Now the only way to fix it is to put a new screen on it ($150). I dont have the money to be spending on a new screen for a mistake that one of your store Associates did to my new phone. I would greatly appreciate it if you would address this problem and fix what your store associate did to my phone. Thank you Sonya Shepherd

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6:03 pm EDT

Metro by T-Mobile fraudulent practices

I went into the store on 09/15/19 with my husband. We purchased two Stylo 5 phones for $179.99 a piece. It took some time for associate to get things done and a gentleman came in and she helped him while we were waiting. She asked us if we wanted phone covers immediately after choosing our phones and my husband informed her we always get them somewhere else. She said okay that's fine. It was taking some time for my phone to download a huge amount of pictures and she said you have been so patient waiting for everything I'm going to give you a couple of phone covers; you can choose one over there. I said thank you how nice. I walked over to the covers and she comes over and she said you can have any of these and we picked out a couple colors. We were very appreciative and I thanked her about four times. She just said okay it's no problem you were really patient. We get our bag with the boxes for phones and we leave with our new phones. Today my husband is paying bills and notices that the bill was higher than what he thought for the phones. We start looking around and realized she never gave us a receipt. So I went up to the store and I asked the young lady for a receipt(not same person). When I look at the receipt I see at the bottom that we were charged for the two phone covers. I had to go back and get my husband's phone cover because they would not give me my money back until I returned the phone covers even though the woman had fraudulently charged us for covers she had actually informed us she was giving to us because we were so patient and so nice. This woman needs to be fired. There's no telling how many people she's done this to. Her customer ID is MIMI. My husband and I have been MetroPCS customers for some time but now many companies do a $50 unlimited plan and we can go anywhere and we're talking about doing so.

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Kloud Nine
, US
Jun 02, 2020 9:17 am EDT

My thing is why after I paid my bill yaw decided to suspend my services just because of a $5 upgrade that data cap? It says pay immediately so services can proceed? But I already paid my phone bill just need to pay the $5 fee for the 2GB! THIS HAS ME PISSED OFF RITE NOW! I don't have a debit or credit card so I have to go personally to the store?! My bill is due June 26, 2020? Why did yaw suspend my service for only $5 when my bill is paid in full?

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10:28 pm EDT
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Metro by T-Mobile id name / number call blocking and scam blocking

since i got them i had the blocking starting sept 2 to today sept 17 99 calls that should have been blocked have come through i never set up my voice mail but calls have gotten to that called them every day sometime more then one time during the day and they will not do anything they said they would take it off my phone but i don't want it off my phone kept the old number from my old cell co they said that is why i was getting the calls so they changed it to one of there numbers thats when the calls got real bad they changed it again today and now i can not set up id/name / scam blocking
i have 281 names in my phone DR.s hospitals friends
on the 2nd of sept i had 4 calls from someone that said he was from google he said he got my info from metro he knew the cell co name knew the name of the card i used he knew my e-mail address he even knew my home address since then i had a 300.00 = charge on my card from CA. he even said after i told him i am on the fed do not call list he said he knows where i live i got pissed and said come on i have a gun tired of metro pcs and t-moble they know how to take your money and you get nothing in return something needs to be done about them today i cut and pasted everything the on line rep had to say but its like 2 pages not sure i can past it all on here

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8:27 pm EDT

Metro by T-Mobile a forced feature they lie to you on

this company has false info on features.
you are forced from the moment of service to have voicemail.
Yes once a new line is set up an nothings been done you have a voicemail that picks up for messages to be left--and you cant reject this feature--

theres a fcc complaint on this and they responded with a outright LIE to the FCC--ticket #3407071
that once purchasing and setting up you have the option to turn that on---NOPE its on automatically !
from the moment the new # is active you have a forced voicemail that can NOT be turned off---all other providers can turn it off in 1 call--they wont!
A harasser or telemarketer can go to new phones and continue to force ads and threats on you 24/7 !
there is a counterclaim with FCC on this!

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6:31 pm EDT

Metro by T-Mobile activation costs

I recently purchased two phone for my teenagers. The phones are nice. The service was great. But, why do you charge an over ridiculous about to activate the phones. There was a charge of $110.00. To activate two phones. Which I think is an over over amount to pay. This was on 9/11/19. My husband also purchased two phones for us on 9/9/19 which was also charged an activition charge. So thats over two hundred dollars just for activation that's ridiculous.

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Metro by T-Mobile Customer Reviews Overview

Metro by T-Mobile, formerly known as MetroPCS, is a prepaid wireless service provider in the United States. It offers a range of no-contract mobile phone plans, which include options for unlimited talk, text, and data. Customers can choose from a variety of smartphones and basic phones available for purchase. Additionally, Metro provides family plans and hotspot data services. The company is known for its straightforward pricing and a selection of plans designed to suit different user needs.

Metro by T-Mobile In-depth Review

In summary: Metro by T-Mobile, formerly known as MetroPCS, offers a range of prepaid wireless services that cater to budget-conscious consumers. With competitive pricing, a decent selection of phones, and a user-friendly website, Metro by T-Mobile stands out as a solid choice for those looking for affordable mobile solutions without long-term contracts.

Overview of Metro by T-Mobile: Metro by T-Mobile is a prepaid wireless carrier that operates under the T-Mobile brand. It provides no-contract cell phone plans with a focus on affordability and simplicity.

Services Offered: Metro by T-Mobile offers prepaid services including talk, text, and data plans with various tiers to suit different user needs. They also provide hotspot capabilities and international calling options.

Pricing and Plans: The carrier has a straightforward pricing structure with all taxes and fees included in the advertised price. Plans typically range from basic talk and text to unlimited data options, catering to a wide array of data needs and budgets.

Network Coverage and Reliability: As a subsidiary of T-Mobile, Metro by T-Mobile customers benefit from T-Mobile's nationwide network coverage, which is known for its extensive reach and growing 5G presence.

Customer Service Experience: Customer service is accessible through various channels, including phone, online chat, and in-store representatives. The quality of service may vary, but there are ample resources for support.

Phone Selection and Availability: Metro by T-Mobile offers a range of smartphones from entry-level to flagship models, including brands like Apple, Samsung, and LG. Availability may vary by location.

Online Experience and Website Usability: The Metro by T-Mobile website is user-friendly, with clear navigation and easy access to plan information, account management, and online shopping for phones and accessories.

In-Store Experience: Metro by T-Mobile has numerous retail locations where customers can get in-person assistance, purchase phones, and sign up for services. The in-store experience can be helpful for those who prefer face-to-face interaction.

Additional Features and Benefits: Some plans include added perks like Amazon Prime memberships and Google One storage, enhancing the overall value proposition for customers.

Promotions and Discounts: The carrier regularly offers promotions such as discounted phones and plan upgrades, especially for new customers or those adding additional lines.

Customer Feedback and Reviews: Reviews of Metro by T-Mobile are mixed, with some customers praising the value and network coverage, while others cite issues with customer service and signal strength in certain areas.

Billing and Payment Options: Metro by T-Mobile provides various payment options including online, via phone, in-store, or through their mobile app, offering convenience and flexibility.

Loyalty Programs and Rewards: While Metro by T-Mobile does not have a traditional loyalty program, they occasionally offer rewards or incentives to long-term customers.

Comparison with Competitors: Compared to other prepaid carriers, Metro by T-Mobile stands out for its use of T-Mobile's robust network and competitive plan pricing, though some competitors may offer lower-cost options with more limited services.

Return and Exchange Policies: Metro by T-Mobile has a return policy that typically allows for exchanges or refunds within a certain period after purchase, subject to terms and conditions.

Environmental and Social Responsibility: Metro by T-Mobile, through its parent company T-Mobile, has initiatives in place for sustainability, such as recycling programs for devices and accessories.

Accessibility for Disabled Customers: The carrier offers accessibility features and services for customers with disabilities, ensuring that all users have access to mobile communication.

Community Involvement and Local Presence: Metro by T-Mobile engages in local communities through various initiatives and maintains a strong retail presence for customer convenience.

Business Transparency and Ethics: As part of the larger T-Mobile brand, Metro by T-Mobile adheres to industry standards for transparency and ethical business practices.

Final Verdict and Recommendations: Metro by T-Mobile is a viable option for those seeking affordable prepaid wireless services without sacrificing network quality. It is particularly appealing for individuals or families looking for straightforward plans with no hidden fees. However, potential customers should consider their specific needs and compare with other carriers to ensure the best fit.

How to file a complaint about Metro by T-Mobile?

### How to File a Complaint with Metro by T-Mobile on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Metro by T-Mobile in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Metro by T-Mobile. Include key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Remember to follow these steps carefully to effectively file a complaint with Metro by T-Mobile on ComplaintsBoard.com.

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Contact Metro by T-Mobile customer service

Phone numbers

+1 (888) 863-8768 +1 (800) 999-6389 More phone numbers

Website

www.metropcs.com

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