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Mercedes-Benz International
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2.1 169 Reviews

Mercedes-Benz International Complaints Summary

45 Resolved
124 Unresolved
Our verdict: When using services from Mercedes-Benz International with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Mercedes-Benz International reviews & complaints 169

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5:47 pm EDT
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Mercedes-Benz International poor service and inattentive staff

I have dealt with sales staff and service staff at Ken Garff Mercedes-Benz of Salt Lake City and close to half of the people I've dealt with have a bad attitude. if you look up their reputation on Yelp it is terrible. lots of complaints. Also look up the rating on the Better Business Bureau and you will see lots of complaints also. there were numerous promises from a service advisor to get back to me and he never did. And when I complained (and I was very polite and really not asking for very much) the service manager really came across as a jerk. He was condescending and rude and did nothing to help me. next time I need service on my Mercedes I will be heading to Lindon Utah to the Mercedes-Benz dealership there. it is annoying when all up and down I-15 you see billboards for Ken Garff Salt Lake City Mercedes Benz talking about how "we hear you" and the service is so wonderful. It's not! The service is terrible and you can't sugarcoat it with a lot of expensive billboards. It just makes clients more upset when they are treated poorly by rude staff of Ken Garff. Why not take down the billboards, save some money, and pay a little bit more for employees who are actually nice to your clients? just a thought.

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Mercedes-Benz International lease owner

I lease new c - class 2013 4 door 4 matic and trade in 2003 toyota camry. On april 2013 I arrived at service dept in bayside I had low tire pressure passenger rear I went inside to tell woman at front desk and she tells me go outside and see valet attendant to put air in my rear tire, the net day tire went flat I had to gas station to fixed flat. On may 22, 2013 arrvied at service dept. and service manger come outside and talks to me and told him about front end makes loud noise and service takes the for test run and says nothing wrong and he said car is still new and has low mileage, how come didn. t take car to shop and let mechanic put on lift and check for saftey and also I told him about temp. gauge runs hot and he said. On may29, 2013 same service manger comes outside and I tell him that front hood doesn, t shut flush and he said need to be adjusted and I told about I found chrome nut and washer on floor of my private garage, he said you park somewhere esle these don, t happend, then I told him are going to bring car inside and mechanic look at he was very upset at me, ask him and washed my car also, he came and nothing was done. On august 10, 2013 I arrvied at service dept and asked valet person about my bluetooth not working inside my car he said go inside and see front desk a young aisan woman said to me go oustide and see valet person and I told her that valet person see you, then she have seat in wating room so I sat there about twenty minutes and I watch customers come in to front desk and service them right way and then leave, so walked up to front desk and ask young aisan woman about my bluetooth problem and she said oh' I forget you and laugh at me, then she called different service manger to correct bluetooth inside my car, he very nice person. WHY DO I HAVE PAY MONEY FOR NEW CAR AND NOTHING BEING FIXED UNDER WARRANTY.

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10:42 am EDT
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Mercedes-Benz International notice period

Locking employees with 3 months notice period at Mercedes Benz R&D India Pvt. Ltd. No one is willing to join this organization from outside due to bad reviews in renowned web sites like Glassdoor. Due to this they are trying to retain employees by locking them with 3 months notice period. Reimburse all expenses incurred during the onsite visit if the employee gives his resignation with in 2 months of onsite return. How foolish

Though this organization mentions that there is a buy out option for notice period, after joining they enforce you to serve 3 months notice period. Many employees after resignation are forced to come to office and do nothing.

Unfortunately this organization has more of factory culture, no proper rating system, no 360 deg feedbacks, no skip level meetings. A bunch of hero's call them selves as LS members and keep enjoying the benefits of Mercedes. Practically no one thinks or speaks about organizational benefits.

All Ex-pats who come here just enjoys the organization benefits and are placed is highly porch localities under the company expenses. So no expat really looks in changing this work culture. Highly german and tends to treat Indian employees as labour, people who grow here have no real skills but tend to manage things and love to play politics.

Please, please do not join this organization mainly into IT departments (Development and Operations)

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9:40 am EDT
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Mercedes-Benz International sbc breaking system

Mercedes Benz E 270 CDi 2005, Fitted with a defective SBC breaking system on manufacturing of vehicle.
The system allows a certain amount of break times, then "Time Out". Leaving the driver without any breaks to stop the vehicle.
Luckily an accident was avoided.
MBSA refuses to replace the defective part, leaving me with a replacement cost of more than R22000.00 .
After some research on the web, I found proof that Mercedes has been aware of this problem since 2004.
Yet MBSA refuses any assistance regarding this matter.
I Feel this is a life threatening defect that may cost lives and people should be made aware of the risk they take every time they get in their cars.
Contact info: Andre Hugo, [protected], [protected]@statusstones.co.za

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3:02 pm EDT
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Mercedes-Benz International fire under passenger seat

My 2007 Mercedes GL450 caught fire under the passenger seat while we were sleeping. It was 2am and the car had not been run since 4pm (10 hours). After a little research, this is not uncommon in GL450s. It nearly caught the house on fire and would have if we hadn't acted quickly. My husband had to drag the car out of the garage with his truck after we got the flames down with a fire extinguisher. The car would not go in neutral as the battery under the passenger seat was charred. From my initial research, this spontaneous fire from under the seat is not uncommon and has spanned several years of this model. It is unbelievable that this problem is out there and MB has done nothing about it! I will never trust MB again. It may take a kid getting charred before they own up to it! All my service was done at the dealership. This could have easily killed my whole family.

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ScottTH
Atlanta, US
Dec 17, 2022 9:05 am EST
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My just did it last Tuesday. You have to use flipping power to get passanger seat forward to unhook battery. I got it just in time. Battery started to melt. I don’t understand how they haven’t been sued! All Mercedes leak, and that’s what causes the fire.

J
J
Jenkabe
, US
Feb 04, 2016 7:43 pm EST

Same thing happened to me today! Really scary couldn't open the back door to get my daughter out of her car seat as the smoke was rolling in! I had to climb over the front to the back to get her out! I have 3 children I am grateful I only had one in the car and that we are all safe! Scared to death but safe! Fire department came with 3 trucks and hosed down the car! So scary and so real! Beware!

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1:03 am EDT
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Mercedes-Benz International very high extra charge on lease

We decided to lease a car for the first time, thinking less hassle. We went to a dealer and picked an SUV. We only do car shopping once per 6 or 7 years, so seeing this fee and that fee was only confusing which can be avoided and which can't (such as tax). We got excited having a new car, but it cost us. I mean unfairly a lot. The dealer charged us, besides other charges, this big "Rent" fee addition to all other lease cost. This "rent" fee is over $6000 on the lease cost of ~$20000. And the dealer is charging us more rent fee even when we try to buy out.
I certainly did not expect Mercedes to take an advantage of customers who are not familiar with car shopping/leasing. If that is how Mercedes does business, I am completely disappointed and disgusted.

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Used be a royal Mercedes Customer
Denver, US
Mar 26, 2013 10:17 pm EDT

We decided to lease a car for the first time, thinking less hassle. We went to a dealer and picked an SUV. We only do car shopping once per 6 or 7 years, so seeing this fee and that fee was only confusing which can be avoided and which can't (such as tax). We got excited having a new car, but it cost us. I mean unfairly a lot. The dealer charged us, besides other charges, this big "Rental" fee addition to lease cost (Car price - residual cost). This "rental" fee is around $7000 on the lease cost of ~$20000. And the dealer is charging us more rental fee even when we try to buy out.
I certainly did not expect Mercedes to take an advantage of customers who are not familiar with car shopping/leasing. If that is how Mercedes does business, I am completely disappointed and disgusted.

K
K
KMQ
Glen Burnie, US
Apr 05, 2013 5:29 am EDT
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Sounds as if you didn't do your homework and educate yourself on the difference between leasing or buying and doing business at a dealership at the end of the day (when the salepeople want to go home) and at the end of the month (when they're trying to squeeze in that last quota).
If you aloud yourself to be conned into taking the Benz at a higher price than originated, then shame on you.
If it were me, I would have walked out of that dealership (because we know that they are all in cohoots ex: the manager and the salespeople) and took my business elsewhere.
Me: Someone who grew up in a family of mechanics :)

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Mercedes-Benz International poor service and fraud

It is shame. I was disappointed by the big house mercedes. I bought a mercedes c180 from the house merceds paris longchamp for export in january 21, 2013. After a few km it zqsi shown "topping liquid refroid. Cf. Manuals.' I contacted the seller and he told me sorry we did all the diagnostic and forgot to add water added it and you zill be ok. I thought his words because he works in the big house mercedes. I take my way to marseille to take my boat and 40 km even after, the message still appears therefore I continued my way by adding water at each stop with stress and panic.. When I arrived in tunisia I went straight to the house nearest mercedes"av grand maghreb nabeul 8000."it informed me that the problem is a seal and more worse when he told me that this is a defect in the mercedes c180 and we have not the seal in tunisia. I contacted the seller and I I sent the attached reference"a [protected]", but he sent me another one with another reference"a [protected]." this is not normal at all from a big house and your staff. I'm disappointed with everything around me and my family and children because the car is in the garage. I worked hard to have a nice car and go home but the house mercedes deceived me and betrayed me. Why?
I did not want to buy elsewhere to be sure of the quality and the seller told me that the car is almost new and I thought his words then why?
Sorry I do not have confidence in your company as my car is in the garage and now I can not use it. Every day I am forced to use public transportation I regret having chosen the mercedes. I know that 20 000 euros the price of my car worth nothing to you but for me it is my all money and I spent one year in an unstable country away from my family to have it and I do not wanted to buy a new car from another brand because we are I mean we were fans of the mercedes and I did not want to buy an unknown dealer and I chose the house because I trust, I mean I trusted in this house and its staff. But now I hate it and I will tell my case to all people with facebook twitter and all the web because I wrote a lot of messages to mercedes but they don’t care about us.

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Mercedes-Benz International bad business/deception practices

My car was towed to the dealership for an inspection due to my purchase of bad gas from BP. I asked the dealership to call me to let me know the results of their inspection. When i received a call from Brad Patrylak who is the service consultant he told me that my car had been driven around the lot and that everything was fine. He told me I just needed a battery. When i went to the dealership to pay for my charges and to pick up the car which was about to be towed on a flatbed truck but the tow truck driver noticed that the right rear wheel was stuck/locked in place. I approached the service consultant and he immediately blamed the tow truck driver. I had to pay to have the car inspected again due to the dealership negligence and they refused to refund my charges or to take responsibility for their employee's actions. I did not have access to my car for approximately 5 days and neither did the tow truck driver so the damage was done at their dealership. Even the dealership manager refused to take responsibility and their deceptive practices caused me to double pay for their mistake.

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Mercedes-Benz International I think it is terrible to have a $50,000 car and you can not drive it

I have a E350 Mercedes Benz with less than 75, 000 miles and the transmission has gone out. Customer care in New Jersey, Ray, says basically TOUGH! He offered no help whatsoever. I think it is terrible to have a $50, 000 car and you can not drive it.

We have a Chevrolet with 212, 000 miles How does this compare to Mercedes….sorta puts them to shame?!

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Mercedes-Benz International design flaw

A common problem with a design flaw that has been over looked for years and peoples voices have not been heard. Please note a simple water spill from using your cup holder in your Mercedes Benz can completely disable your car while driving and bring it to dangerously sudden stop. I have contacted Mercedes Benz, they will not take any responsibility for this design flaw . I need your help to get the peoples voices heard. All you have to do Google drink spill on the Mercedes shift assembly from a cup holder.

Thank you
Al Nazari

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Mercedes-Benz International poor quality and sevice

I purchased my Mercedes Benz 220CDI (Chassis No: WDD2040082R033977) in May 2008 from NMI in Pinetown, Durban, South Africa as a new vehicle.
This was my first engagement with Mercedes Benz into what I was hoping would be a long term partnership. Regrettably, I soon experienced that this was not the case, and for my prospective experience this was and remains a relationship where neither the dealer nor Mercedes Benz SA are either willing or capable of resolving the Quality issues on the vehicle.

For your perusal please find attached a summary of the service record on this vehicle. This can easily be verified against your records:
1. First Service
Radiator hoses not secured – the vehicle had to be towed back to NMI Pinetown where I requested the service to be redone.
The Electronic Alarm system work at this stage as it indicated to me that the vehicle was overheating.
The comment from the workshop manager (Trevor Hattingh) was that he has never seen this happen before.
2. Windscreen washer switch
Replaced at 12916km on 02.10.2008.
The vehicle was returned at least twice for this – at some stage we had a discussion as to what window cleaner I used in the water as the contact was reported as corroded.
3. Run flat, coolant light, windscreen washer fluid indicator
Attended to at 33681km on 31.07.2009 (coolant light and windscreen washer had one common fault).
The Run flat indicator was the start of a repetitive issue that was reported on numerous occasions.
The coolant light was a once off, however the windscreen washer fluid indicator was a repetitive problem.
4. Run flat indicator and focus head lamps
Attended to at 39948km on 23.10.2009. Upon testing it was found that the run flat operation was normal.
The Run flat indicator is still a repetitive problem and was part of the previous TIPS case. This is still sporadic as was reported at the last service (80 000 Km).
Some of the corrective action taken by you was
• Reset of the control software
• Reload reset of the control software
• Upgrade of the control software
• This was the start of the headlamp issue as we both got valid and not valid errors as reported to you
5. Air conditioner not working and automatic lock on central locking re-set
Attended to on 15.01.2010 at 45662km.
Air conditioner resolved
central locking re-set once off and resolved
6. Stop lights not working and material sticking at right front door pad and vehicle not starting intermittently,
Attended to at 54468km on 12.04.2010
Rear light failure. This issue is put very lightly this again manifested itself as both valid and not valid error (mostly not valid) – Please read this with point 6
7. Tail lamp not working,
Attended to at 55219km on 26.04.2010.
• Rear light failure. This issue is put very lightly this again manifested itself as both valid and not valid error (mostly not valid)
• cluster was replaced
8. Right Front Park light not working,
Attended to at 80228km on 15.03.2011.
This issue is put very lightly this again manifested itself as both valid and not valid error (mostly invalid)
I asked Pinetown at least twice to record this issue on my vehicle history
9. Alternator replaced
alternator was replaced March 2011.
10. Speedo cruise malfunction,
Attended to at 80310km on 16.03.2011.
Once off failure of the steering column electronics
11. Front light failure
Attended to at 80310km on 26.04.2011.as and emergency call out
12. Front light failure (park beam)
Reported as an invalid failure on 09.05.2011
13. Front light failure (park beam)
Reported as an invalid failure on 09.05.2011
14. Security system failure
Reported on 03.11.2011
15. Clutch and Engine management system failure and poor transmission of phone kit
Reported on 11.01.2012
1 Clutch master and slave cylinders were renewed no external leak.
2 The camshaft hall sensor renewed internal electrical fault as per fault codes
3 No fault with cell phone reception tested on the road at different points and recorded communication.
16. Receive incorrect Service notification
24.01.2012
Received a service notification for an un related vehicle via the dealer SMS system
17. Water pump failure and overheating
18.05.2012
Water pump failed due to impeller blades disintegration. The repairing dealer indicated that the possible cause for this could be a lack of antifreeze. This is concerning as this vehicle has never used water and all services have been done in accordance to the Mercedes Benz’s requirements by an authorized dealer.
The electronic warning system did not indicate that the vehicle was overheating with the temperature gauge well into the red. Surely this is one of the features of this vehicle – please refer to my complaints regarding the electronic warning system, I have expressed my concern on the reliability of this system continuously.
As far the overheating of this vehicle is concerned, there is no indication at this stage what damage this caused. This is both immediate damage and the latent effect of fatigue as a result of the overheating.

My analyses of the above information are as follows:
• The radiator hose that was not secured properly is bad workmanship
• If you look at the light bulb failure there is a direct link between the alternator been changed and this problem not occurring again.
The question that we have to ask here is why the dealer would not have made this suggestion long before we involved Mercedes Benz South Africa. To them this was normal to have these many failures on light bulbs?
• The Electronic warning system features in the above throughout the list of compliants, by example we had inconsistency on
o The Window washer feedback
o Run flat feedback
o Light failure feedback
o Speed cruise failure
o Overheating failure
• I consider the following failures as major and certainly not within the norm, especially when they all happen on the same vehicle
o Alternator replaced
o Speedo cruise malfunction
o Security system failure
o Clutch and Engine management system failure
o Water pump failure and overheating
• One of the principles of manufacturing is surely to produce consistent repeatable levels of quality and reliability. I shudder to think that this vehicle is the benchmark that Mercedes Benz subscribes to.

My expectation of entering into this partnership with Mercedes Benz was certainly not to own a vehicle with these many failures that is inherently unreliable and would have expected a much higher level of support from both the dealer (MNI) and Mercedes Benz to resolve this. The general statements that we should expect failures due to the nature of the product is certainly not what you want to hear after spending close to ZAR 400 000 – 00 on what is perceived as a top end vehicle.
My disappoint is also supported by various comments made by the staff of Mercedes Benz South Africa, your dealer network and private individuals by example:
• Yugen Kistadu - it is uncommon for a vehicle to have these number of failures.
• NMI Pinetown – This must be a Monday car.
• Your dealer in Empangeni - this vehicle has had a lot of problems.
• The reluctance of both Mercedes Benz South Africa and MNI to work together with me to find a resolution to this is unsatisfactory. This I have requested on numerous both verbally and in writing. Surely this is not only my problem.
• The last reasonable recommendation that I made to get this situation resolved was arrogantly dismissed by Mercedes Benz South Africa with a statement that clearly show their lack of willingness to work within a partnership with their client base. For the record this was the last request that was
sent to Mercedes Benz South Africa
This issue must be resolved and for this purpose I want to propose the following options:

• We, both Mercedes Benz South Africa and I, as partners in this dispute, escalate this to Mercedes Benz AG and the Consumer Council; Last Friday I requested Mr Maloi to escalate this to Mercedes Benz AG.
• Mercedes Benz South Africa purchase this vehicle back from me at a fair price to both parties and allow us to end this unsatisfactory relationship
• Mercedes Benz South Africa replace this vehicle with one of their fleet units of a similar specification, in this case both parties will have to ensure that this is done in a fair and transparent way – this will exclude any involvement from NMI.

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Mercedes-Benz International defective vehicle

I purchased a used 2002 ML 320. Recently all of the brake lights came on as my daughter was driving this vehicle on the highway. She said the car jerked and began to quickly reduce speed, a dangerous thing on an interstate highway. I restarted the car later that evening and it seemed fine. I headed for home and after driving for about 7 or 8 minutes all of the brake lights once again came on. I was forced to pull over. I turned the car off for a few minutes, started it up and proceeded home only to have all of the lights come on again after driving approx 7 or 8 minutes. I took the vehicle to the dealer and he said I need a new ESP Control Unit which would run me about $1, 700. With three in college I don't have that kind of money so the car sits in my driveway. I went on line and low and behold it seems a lot of ESP Control Unit complaints were lodged (among many other complaints) about the 2001 and 2002 ML in particular. I think it is clearly a safety issue and the company should be forced to conduct a recall to replace the ESP Control Unit. It seems to be a software problem, more so than a mechanical one and accordingly should not happen. I contacted MB and they said the vehicle was too old. I said given this is a software issue age is not a factor. I asked them to replace the ESP Control unit at their expense and they refused. This is my third MB and it will be my last. Even if I find the part elsewhere, they still soak you because they must "code the part to the vehicle". I am considering filing a class action lawsuit. If anyone is experiencing similar problems please contact me at [protected]@aol.com.

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Mercedes-Benz International rip off

Purchase $40000 vehicle... Had I for 1 hour... Found coolant leak... Broken gas cover
And 1 air bag going bad... Service department said they won't fix it because I did it... I got a coolant leak within 1 hour... This is an outrage... Now have no car because tom masano. Fraud is the word.

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Mercedes-Benz International I need the verfication details of this complant it is ture or not to claim or not


This is the message which I need the true or not ture to claim or not


This email is to inform you that your email address has just won you the 2012 mercedes benz gl 550 and lump sum cash prize of £1, 000, 000.00 pound in draw#0212 of the just concluded mercedes benz international promo draw that was held in london.

Note* you will be chosen to receive the donation once. take time in spending the donation wisely on something that will last you a long time.

Do contact the claims agent with contact information stated below:
Agent email: email: david fletcher

1. names:
2. address:
3. sex/age:
4.:country:z
5. telephone no:
6. occupation

Agent name: esq. david fletcher
Email: david. [protected]@yahoo. cn
Tell: +[protected]

Claims agent/announcer mercedes benz 2012 online promo.

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Update by ......santhosh,,,,, d b
Apr 20, 2013 12:20 pm EDT

please send me the details about the sending message

Update by ......santhosh,,,,, d b
Apr 13, 2012 11:21 pm EDT

To
ComplaintsBoard.com

From

Santhosh D B
Indian country

Respected sir
I am santhosh d b from Indian country Karnataka state in Bangalore city i have received the message of that i have won the prize which i have attached below weather it is TRUE or FAKE send me the details about this message to my e-mail ID of - complantmail@yahoo.in

------------------------------------------------------------------------------------------------------------
ATTACHED MESSAGE FOR VERFICATION DETAILS IT IS TRUE OR FAKE
------------------------------------------------------------------------------------------------------------

RESERVE BANK OF INDIA
CENTRAL REGIONAL OFFICE
SANDSAD MARG; [protected]
NEW DELHI.

OUR REF: CBN/OHG/OXD1/2012.
TELEX: 09331 CREDIT/RBI

Financial Regulation and Financial
Inclusion – Working Together or at Cross-
purposes:

PAYMENT NOTIFICATION OF YOUR FUNDS.

Dear Beneficiary,

The transfer department of the Reserve bank of India has decided to bring to your attention, that you were listed as a beneficiary in the recent schedule for payment of outstanding debts incurred by outstanding debts incurred by the BRITISH GOVERNMENT from 207 to 2011 According to your file, Your payment is categorized as: contract type/ Lottery/inheritance/unpaid contract funds/ undelivered Lottery fund. Payment file: RBI/id1033/09. Payment amount: 500, 000GBP. But recently, on the 05th of Nov, 2011. The Reserve Bank of India (RBI) Governor, Dr D. Subbarao, met with the Senate Tax Committee On Finance RBI Mumbai branch. Regarding
unclaimed funds which have been due for a long run, at end of the meeting (RBI) Governor, Dr D.Subbarao mandate all unclaimed funds to be release back to the beneficiary stating that it’s an unfair practice to withhold funds for government basket for one reason or the other for tax accumulations.

Therefore, we are writing this email to inform you that 500, 000GBP {FIVE HUNDRED THOUSAND POUNDS} will be release to you, as it was committed for (RBI) Governor that Beneficiary will have to pay crediting fees only. So you are therefore required to pay 15, 500 INR ONLY. To credit your account immediately making a decline for 2 working day after date of receiving this mail. Also reconfirm/provide your bank account details-for crediting. GET BACK TO ME
WITH THE BELLOW DETAILS.

FULL NAME:---------------------------

AGE:------------------------------------

SEX:-------------------------------------

ADDRESS:--------------------------------

ZIP/POSTAL CODE:------------------------

STATE/PROVINCE:------------------------

PHONE:-----------------------------------

OCCUPATION/POSITION:---------------------

BANK DETAILS:------------------------------

Dr. Praveen Kumar.

-------------------------------------------------------------------------------------------------------
This is the e-mail i am sending to the ComplaintsBoard.com for verification details it is Believable or Un-believable (TRUE or FAKE) and send me the details to claim or dono’t claim to my e-mail to my ID of complantmail@yahoo.in

Thanking you
Santhosh d b
14-04-2012

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Iftikhar ahmad qamar
, US
Jul 19, 2012 11:58 pm EDT
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MY NAME IS IFTIKHAR AHMAD QAMAR
I need the verification details of this complaint it is true or not to claim or not
Complaint Rating:
Company information:
2012 MERCEDES BENZ GL 550
United Kingdom
Phone: [protected]
yahoo.com

THIS IS THE MESSAGE WHICH I NEED THE TRUE OR NOT TURE TO CLAIM OR NOT
------------------------------------------------------------------------------------------------------------------------------

This Email is to inform you that your email address has just won you the 2012 MERCEDES BENZ GL 550 and lump sum cash prize of £1, 000, 000.00 Pound In draw#0212 of the just concluded MERCEDES BENZ INTERNATIONAL PROMO DRAW that was held In London.

Note* You will be chosen to receive the donation once. Take time in spending the donation wisely on something that will last you a long time.

Do Contact the claims agent with contact information stated below:
Agent Email: Email: David Fletcher

1.NAMES:
2.ADDRESS:
3.SEX/AGE:
4.:COUNTRY:z
5.TELEPHONE NO:
6.OCCUPATION

AGENT NAME: ESQ. DAVID FLETCHER
Email: david.fletcher@yahoo.cn
TELL: +[protected]

Claims Agent/Announcer Mercedes Benz 2012 Online Promo.

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Mercedes-Benz International horrible service

By: KARAM

Not buying another Mercedes moving on to a BMW I hear they have amazing customer service. My lord you pay so much money to drive a Mercedes yet when when you go in for service it takes them 2 days I don't hear from them, I had not authorized any work to be done since I was waiting for call first then finally when they decided to return my calls (Derek) explained to me that they had spent 4 hours and still couldn't figure out why I had a battery draining issue. And I would need to authorize another 2 minimum hours at a rate of $170 dollars an hour now totaling just a little over $600 dollars just to diagnose the the problem I later explained to him I was not pleased as he was to call me first. Fine I agreed to continue. Then today I call back and is put on hold for about 17 minutes only to be hung up on. Another adviser decided he would handle it from here on as (Derek) was new and apologized on his behalf So finally they isolate the issue and tell me it would cost another $1500 plus tax. I then again agree. I asked if I am gong to spend 1500 plus tax I would like a guarantee he then said I would not get one. I expect to hear that from no name dealers not Mercedes Benz but in any case I refused the work since the part was not available any where in Canada. To me that was enough hassle and money wasted yet the car is still dying so I guess. Now I am going to challenge them on the labor hours. As I believe fix it and I pay. You don't fix I dont pay. Shame on you Mississauga Mercedes Benz.

NOTE. I was told 2 hours were all the time I needed another bad call.

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Bogomil
Mississauga, CA
May 20, 2014 7:54 am EDT

They never do a diagnostic, they just replace parts. My vehicle MB R500 left licence plate light burn every month and every time they replace light bulb and never try to find why they are always burning out. I asked the question and guess the answer. They said that it is more easy to replace light bulb more than finding the root cause. They replace one part and they always create another issue.

I will never buy a Mercedes Benz anymore, will go for GM. My 2003 old Impala is still working like a charm and never got lot off trouble with it. And if I have some little issue, GM dealer fix it very well.

Shame on MB, all MB dealer have some issue, but MB Mississauga is the worth.

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Mercedes-Benz International extremely bad service

We intended to purchase a ML350 from the above dealer based on an advert the dealer placed in the Autotrader. Once all paperwork was finalized it was arranged the dealership would deliver the vehicle to us no later than Tuesday 20 March 2012. The vehicle was intended as a gift with various arrangement with the dealership to make sure the delivery did not occur after Tuesday 20th March. Only to be informed at 15:00 that no driver was available to deliver, we were told we can collect it however. Arriving for collection a MORNE communicated to us that we still cannot take delivery as they don't accept delivery / release notes from ABSA (Barclays) Bank where the vehicle would be financed through. They needed their bank namely Nedbank first to vet the document. Needless to say no delivery took place Tuesday and all the effort for arranging the suprize for thus gift car was nipped in the bud by this MORNE. He stood by his story even after senior officials of ABSA bank contacted him & emailed him to enquire why he doesn't accept the industry norm and official paper work from South Africa's largest bank. Absolutely crazy!

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Mercedes-Benz International - 2003 sl500 gas tank

My Mercedes 2003 SL500 developed banging noise in my gas tank, in January 2010, having less than 20, 000, prompting me to call the dealer. I was told that the baffle broke off and that cannot be fixed, advising to replace the tank for $2, 500. I argued that it was an obviously manufacturing default considering the low mails and requested a free thank...

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Mercedes-Benz International poor after sales service

very poor after sales service from mercedes benz sa.13 june 2011 -shocks and shock mountings plus bushes replaced after laying complaint to merc sa, dealership at that stage could not find fault.6 months later 12 january 2012 -same problem surfaces again-complained to dealership-said nothing could be done right away-vehicle needs to be booked in which was for a week later.complained to merc sa thereafter, they have asked nmi umhlanga to sort out vehicle.nmi umhlanga asked me to drive car up from stanger to umhlanga approxiamately 70km away inspite of suspension problem on vehicle.notified them that insurance company will not cover vehicle if i had to drive it in that state.still awaiting any sort of response from nmi old fort road, umhlanga and merc sa

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De Simon
, ES
Sep 09, 2014 8:26 am EDT
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I had my mercedes serviced by VV Motors on Motril, Spain for a leaking hydraulic suspension pump. They fixed the first leak bat the front but caused a second further back even though the seals were all changed. Took itback and had all the seals changed and the leak was worse. Blamed it on overtightening! I can guess who did that especially as they not only caused the new leak but used my mercedes official workshop manual to do the work which didn´t specify the torque settings.
Complained to Mercedes Customer Assistance who said VV Motors in Motril wasn´t an official Mercedes agent although VV Mercedes Granada was, even the former with all the Mercedes logos and flags appeared kosha.
However when I sent copies of the bills to Mercedes with headings and stamps showing VV Motors Granada on them they confirmed that this made it officially a Mercedes service and they would take the matter up.
· weeks later I telephoned and was told that this was a delicate matter and they were waiting for a response from VV Motors.
A week after that I wrote to Customer Assistance and Head Office in Germany for prompt action. No response.
The long and short of it is that Mercedes care more about their agents than their customers. After all they´re the ones that sell their cars which have gone progressively downhill since the W123 and 124 series through which they made their name.
My next car will definitely not be a mercedes. I´ll probably opt for a top of the range Chrysler.

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devilcoach
, HK
Apr 12, 2012 8:25 am EDT

MB service was bad before and after sell in Hong Kong. No effort was made to provide me with a test drive of the C300, despite my request, with the dealer stating that there was none available, a statement that I found quite unbelievable. And insurance matter. Where to send my complain to MB headquarter in Europe? Thanks

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ptceli
Wayne, US
Jan 19, 2012 3:27 am EST
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Could not agree with you any more MERCEDES BENZ IS THE WORST RUN COMPANY EVER. It's used to be # 1 now it's at the bottom of the barrel//// MERCEDES BENZ SUCKS! DO NOT BUY A MERCEDES BENZ ! CUSTOMER SERVICE IS THE WORST THE TRUCK SUCKS NOTHING BUT PROBLEMS 4 TIMES IN 1 YEAR PROBLEM AFTER PROBLEM

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Mercedes-Benz International repairs and servicing

I bought a mercedes a170 for it's safety features, trustworthiness and ever thing else that goes along with the merc-name.

My car have broken down five times - leaving me at the side of the road (usually at night). it has been to 3 different dealerships, not one of which was able to fix the problem.

The number of excuses for not wanting to give me roadside assistance are endless and the persons answering the phones at mercedes-sa useless.

I now drive in fear of when my car will break down again, have to limit the areas I go to and can't make appointments in the fear of me not being able to make them on time.

Mercedes benz - trustworthy? definitely not!

Anyone considering buying a mercedes should reconsider. even with my extended motor plan, the service has been nothing more than a great disappointment!

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susan slabbert
newcastle, ZA
Oct 13, 2021 7:38 am EDT

I am the proud owner of a 2007 C180 avantgarde demo that I bought just before the cigar shape one came out. I currently has 116000 on the clock. I have done all the services at the Stucky's Newcastle dealer where I bought it. On my last 2 services I reported the aircon / climate control to be checked and re filled as it looses the gas very fast- within 24 hour after I collected the vehicle. I paid for a test to find a leak at a aircon dealership ( as Newcastle Stucky machine was not working ) they could not find a leak and was told the whole front dashboard needed to be taken out to repair the aluminium part inside at a cost of about R20000 to R25000 in 2020. I spoke to the Volksrust branch and over the phone it sounded that they will check for me, but that was the last conversation I had with them. I am a pensioner with limited income and believed this vehicle will take me to my destinations until I could no longer drive " as this is one of the best vehicles on the market ". How does one warrent R20 000 on an aircon if the vehicles value is 3 times that. I would value your expert opinion on this case as I do believe I am being seen as a soft target and gullible, but I can assure you I am not. During this time I had to replace a back brake light, the boot spring and passenger front door lock mechanism. I am the only driver and would so like to drive in an climate controlled vehicle again.
could you please give me your expert advise. in 2001 I waited 11 months for my C180... so my loyalty has spanned over 20 years now .
Susan Slabbert
Newcastle

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Thembi Sandra Mbatha
, US
Jun 25, 2021 2:17 pm EDT

I bought C 200 amg cabriolet 2020 as new at mercedes sandon branch, the car never showed me any sign or notification that need a service my milage is on 9000, i was told first servive is on 20000, apparently is 20000 or 1 year, i never took it on 1 year as i was waiting for the car to notify me or report for service. i took my car becouse I was asking myself is over 1 year six month without a servive neither the notification arlamed me, in my supriced i am told my car is out of service plan i must pay 27000 to buy service plan. is this the way of robbing their customer? For God sake the car is on 9000km.unfortunatly i dont have the R27000, they can keep their car.

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Ramdeo Sing
Johannesburg, Gauteng, ZA
May 05, 2021 2:03 pm EDT
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Cargo Motors Marlboro, Bad Service
I purchase a 2017 Merc Benz, C180 from Merc Benz, Marlboro. I traded in my 2011 Merc Benz for a 2017 one with the millage of 95000. I took delivery on the delivery on the 26 March 2021. Contact sales person : Amos Mokoena.

On 30 March 2021 @07h43am, I forwarded a mail on all the issues experienced.
Firstly, Amos advised me that the millage was 92000 though when we arrived to collect the car we discovered it 95000
The front passenger window did not close from inside,
License and registration was outstanding (a permit was provided),
No Share key,
Settlement on my old car was based on and considered prior to 25 March 2021, kindly advise on the effective debit on the 25 March 2021 against my account as Cargo motors advised me that they have considered the debit of the 25 March 2021
Requested motor plan extension quotations,
Gifts and appreciations,
Finance Contract outstanding

Nothing was attended to, I personally arranged and resolved the front passenger window through Merc Benz Lenasia. During this repair, Merc Benz Lenasia picked up that my vehicle required wheel balancing and alignment at at cost of R530.00. I did advise Amos on this, he in turn advised not to go ahead, he will arrange, yet to sorted out. Regarding the settlement through my account through MFC, MFC refunded the last debit though Cargo Motors advised the settlement was considered on the debit of the 25 March 2021,
As nothing further happen, I again communicated via mail on 06 April 2021 on outstanding the problems,
License and registration outstanding,
No spare key
Motor plan quotation on extension,
Gifts and appreciations,
No finance contract,
Wheel balancing and alignment,
Regret, nothing happen.
I again communicated to Amos on the 13 April 2021, on all the outstanding issues, still no response and in the interim the permit had expired. I plead with Amos to help, on the 17 April 2021 at 16h00, a license disk and number plates were delivered to my house. Again, the plates are unusable as no *****s or methods on mounting them to the car.
On the 19 April 2021, I again communicated to Amos via mail on the outstanding issues, this also including the the lights requires focusing.
Believe or not, still nothing.
I messaged Amos via whatsapp on Friday morning(07.15am) 30 April 2021, advising him that I would have a discussion with Standard Bank (finance house) and there after decide the way forward on his unsatisfactory support. Again, no response.
At 11h30 am I called him, he very abruptly advised me he has an emergency, he will call me when he gets to the office, I advised him that I intend returning the car to Cargo Motors. No call received.
On Friday evening, at 18h34 I receive a whatsapp message from Amos advised me he will sort my car on Monday. I replied, I want to return the car. Over the weekend he advised me that he would discuss with his manager on Monday morning and advise on the return of the car. Over this week-end I requested from him his manager's contacts, he did not provide.
On Monday, I call Amos, advised that I would consider keeping the car provided I am compensated some how, perhaps providing an extension on the motorplan as a good will. He advised he will discuss with his Manager and revert, but.
Last night I advised him, I would return the car today, he advised that he manager is not in, he will discuss and advise
This morning, I receive an email from him, a quotation on a motor plan, dated 05 May 2021, all incorrect vehicle details.
I'm extremely unhappy, I need some form of compensation and yet, the issues not resolved

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Joseph Chakara
, US
Mar 11, 2021 9:45 am EST

l sent my car for service at mercedes benz dealer in cape town after 5 days of service the car fan belt broke and am suspecting that the alternator has given up too .Surely before a service they do a diagonistic to check for any kind of faults and let you know about them none of that happened now the dealer is denying any kind of responsibility.ln that regard what is my position as a client of the exclusive benz.

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Thokozani Mlambo
, US
Dec 08, 2020 12:12 pm EST

I bought A200 AMG from Durban Old Fort Mercedes-Benz in September/ October 2019. They gave me banking details for Umhlanga Mercedes-Benz, KwaZulu Natal as payments and management is done there. The sales person told us that the car had run-on-flat tyres. I was surprised to discover in October 2020 that the tyres were not run-on-flat when I had first tyre puncture n the car. I contacted Mercedes-Benz Umhlanga about the complaint. They told me that they will look at my file to find out. However, they called and told me that my file shows that it does not have the run-on-flat tyres. That was a surprise to me as the quotation and invoice do not state so. They ask me whether I wrote a letter specifically stating that I want car with run-on-flat tyre. That contradicted confirmation with Sales person on sale as I told him that I don't want my wife to pannic in time of tyre puncture as both of us will use the car. I also phoned the sales person, who is now in Mercedes-Benz in Gauteng who promised to speak with his Manager and will see what plan he can do. I am very unhappy and dissatisfied with Mercedes-Benz!

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Yasmine Pillay
, ZA
Oct 23, 2019 5:46 am EDT

I bought an E250 2014 model and for the last 6 months the car does not start sometimes even though I don't drive it after 2/3 days. My argument is how come other brands of cars start after 6 days not being driven, Am i missing a point. The mechanic comes out starts the car and I am told by Mercedes I must drive the car every day or buy a battery charger so that when I don't use the car I can charge the battery. Being a woman I ask myself why must I go to all that trouble with a car that was so expensive. This problem only started after Mercedes repaired the blind spots on the car (I keep on insisting to them) the answer I get is "NO" they have checked. I drove the car everyday since the 2nd October 2019 and today - not starting. You allowed only 2 call outs for the mechanic and thereafter you must pay for any call outs (it's damn ridiculous). My motor plan expires end January 2020 and I took out and another 2 years ---- very unhappy Mercedes client.

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Cedricvonsteiger
, ZA
Feb 11, 2019 8:45 am EST

I cant believe Mercedes benz port Elizabeth doesnt have wiper blades or xenon bulbs for my 2001 S500 MERCEDES. THEY ARE AVAILABLE IN CAPE TOWN. IM RIDING TOMORROW MORNING TO BETHLEHEM FREESTATE. The wiper blades are not even available from outside suppliers as the blades are 27 inches long, and attachment to wide

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Nomsa Ntezo
, ZA
Jan 22, 2019 1:37 am EST
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Today the 22nd of January 2019, I took my car for service and when I made the appointment for the service my car was under 100 000km today it exceeded with 200 km and the Service Consultant by the name of Wayne advised me that its already out of motor plan and I will have to pay that is the Mercedes Benz rule. What puzzles me is that the exceeded km were not even more than 1000 and he started to school me how the Mercedes Benz works. My query is that if the exceeded km were 20 000 km that would be understandable. I took it for service for the 100 000 then I knew that after 100 000 which is 120 000 km I will have to pay. That is my logic. Or was I suppose to stop the car where ever I was and request a towing car to come and get it so that it can remain on 100 000 km. I've been a customer at Mercedes Benz Bedford View from 2010 Jan. The car I am driving is the 3rd one that I bought from the same dealership which is Mercedes Benz Bedford view.
I can be contacted on [protected] My name is Nomsa Ntezo

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Hulela
, ZA
Jan 14, 2019 2:15 pm EST
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My car has been to Mercurius Tzaneen on the 18th November 2018 for service, from there it started showing THE ORANGE ENGINE LIGHT, I took it there, they called to say it has been fixed, before reaching home the light showed up again.I took the car again last week Monday the 7th January 2019 up to date it is not fixed and I'm immobile, they are saying they can't do anything to help me.What to do in this case?
MAKUBELA DANIEL
Cell:[protected]
CHASSIS NUMBER:WDD2040482R322870

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Henricocombrink
, ZA
Jan 11, 2019 4:40 am EST
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Since when did you stop informing clients?
According to Leslie Green, Mercedes Claremont Cape town SA
You only quote for diagnostics when your vehicle is booked in & not when it is a breakdown.
Why can't you keep your customers informed in both situations?
I am not good with surprises especially when the amount has never been discussed & came to R1147.70.
I find it to be very poor service from this department.
For me it is just common decency to keep your clients updated all the time.
I'm looking forward to your response.
Kind regards
Rico Combrink
[protected]
B200 turbo Mercedes

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Mercedes-Benz International $5.5 million sweepstakes fraud

Got a call…not the first saying this time i’ve won 5.5 million and a 2011 mercedez benz, and I just have to go to western union and drop $250, which I will get back, just to verify i’ve won. Don’t talk to anyone, blah, blah. This supposedly is coming from reader’s digest, mr. Jan anderson says. They give a name of carmen sartuche, 10343 vernon ave, montclair, cal 91763…. Duh, I am in california, so I said I will just take the money to that address (with the cops) because he is just a voice on the phone…. For which he said, well, his manager, mr. Mark mcguire, that oh, no, you need the validation number.

I asked how I can check them out because they are just a voice on the phone and I have two properties in modification, take care of my 96-year-old mom (praying on the elderly and desperate)…anyway, I am sure it is total #, unfortunately when you try to set up a sting, the cops aren’t willing to do anything unless a crime is actually committed, i.e., you spilled your money…. Same scam but in new york, they were giving 3.8 million and a mercedes, but having you overnight with the u.S. Mail…. Federal crime last I heard.

Called the attorney general, the post office “fbi” - never could get through to them, and the bronx precinct correspondiing to the address given. So two hours later, nada done but sucked up phone time and annoying the police for a “planned” fraud — and I can understand that it is not a blood and guts emergency (except for the victims…their last dollars) thanks for letting me vent. A sting operation would be good.

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Nikalmed
, US
Apr 23, 2012 10:01 pm EDT

Got a call…not the first saying this time I’ve won 5.5 million and a 2011 Mercedez Benz, and I just have to go to Western Union and drop $250, which I will get back, just to verify I’ve won. Don’t talk to anyone, blah, blah. This supposedly is coming from Reader’s Digest, Mr. Jan Anderson says. They give a name of Carmen Sartuche, 10343 Vernon Ave, Montclair, Cal 91763….duh, I am in California, so I said I will just take the money to that address (with the cops) because he is just A VOICE ON THE PHONE….for which he said, well, his manager, Mr. Mark McGuire, that oh, no, you need the validation number.

I asked how I can check them out because they are just a VOICE ON THE PHONE and I have two properties in modification, take care of my 96-year-old mom (praying on the elderly and desperate)…anyway, I AM SURE IT IS TOTAL ###, unfortunately when you try to set up a sting, the cops aren’t willing to do anything unless a crime is actually committed, i.e., you spilled your money…. Same scam but in New York, they were giving 3.8 million and a Mercedes, but having you overnight with the U.S. Mail….federal crime last I heard.

Called the Attorney General, the Post Office “FBI” -never could get through to them, and the Bronx precinct correspondiing to the address given. So two hours later, nada done but sucked up phone time and annoying the police for a “planned” fraud — and I can understand that it is not a blood and guts emergency (except for the victims…their last dollars) Thanks for letting me vent. A sting operation would be good.

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ptceli
Wayne, US
Jan 19, 2012 3:24 am EST
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MERCEDES BENZ SUCKS ...ONCE THEY MAKE THE SALE THEY COULD CARE LESS ABOUT THE BUYER, I WOULD NEVER IN MY LIFE BUY ANOTHER MERCEDES BENZ

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