Menards
reviews and complaints

I ordered a portable garage on line and had it delivered to the Oshkosh Menards. Picked it up on 3/1/2019. I never used it or opened the box. I call the Oshkosh store about returning it and they said I could but they would give me an instore credit. I loaded it up in the back of my pickup with a fork lift since it is so heavy and took it to them. Had it unloaded and went to the service desk where they informed me it was a special order and they were going to charge me a 25% restocking fee. The portable garage was $900 and they said they were only going to give me $600 in store credit. That is not 25%. So needless to say I returned home with it. I did talk to the store manager and she was extremely rude. This is the worst customer service I have ever had when I did all the steps before returning to there would be no problems

Two weeks after submitting complaint form (as requested by Menards) I still have not heard anything from them concerning my issue with the Encap Fast Acting New Lawn Kit. The product did not perform as advertised and now I am out $50 dollars in grass seed, plus excessive water bill and many hours of labor. How long do I have to wait to at least hear that they know of my concerns?

I ordered an exterior door with a single bore only and it came with the jamb side bored for a deadbolt and the only thing they will offer is to send me a strike plate which I explained only makes the mistake more obvious they explained that they make all jambs with both cut out so apparently since they make it wrong on purpose it's my problem absolutely disappointed in Menards and MasterCraft which by the way are owned by the same parent company

I have warning for anyone who is thinking of buying these doors. RUN dont walk away from them! They are the absolute worst quality, POS I've ever see in my life! I made the mistake of buying a new front and back door for my house. Custom ordered, cost was nearly $2000 for both doors. Upon installing them I have broken both doors around lock mechanism because they are not cut out for latches or locks that have an inset bezel around them. The doors are so thin that when I tried to cut the lock bezel in, I cracked the surrounding cheap a$$ pine wood. I paid extra money for the metal clad doors. Well they are nothing more than a pine door, covered in sheet metal no thicker than a piece of paper. Trash, garbage, junk. If you install them you better have a loaded gun and a good guard dog. If I lean hard on them, the door will literally splinter like matchsticks. And the frame? HA! It's PLASTIC! What a pile of garbage!

I just quit Menards I am a 37 years experienced welder. The hurt my back and I started get back
Well I built a tool that would have saved my back and. It took ten minutes . So I show the big bosses and I get did you make this a work? said yes it took ten mins and I paid for the material. Next morning I get written up for it 4 points . And then I knew what they were planning. So if they want a fight I can take care of myself. Now I read the OSHA laws and find 30 violations some are major. And go to OSHA for three days after work building a case and they surprised fleet north. Osha is still writing the paperwork up 6 weeks later. And it's coming to light soon.
Ps Google the strange life of john Menard. It answers alot of questions.

On August 5 2019, I purchased 4 sheets of 2 x 8 plywood based on the price of 12.39 on the shelf above the plywood (attached). When I got home I realized they charged me 21.79. I talked to a manager to explain the wrong ticket above the plywood and their response was that there was nothing they could do and they dont have any control over how things are marked in the store. They are frigging managers and they have no control over how things are marked? I was at least expecting something like we apologize for the confusion and we'll have someone correct the tag. No wonder there is no place on their website for customer reviews. I will be returning what I bought. Menards has lost a customer for good.

Two employees, one who works in Millwork and is named Greg, were talking back and forth to each other while assisting my husband and I. They were making homophobic jokes about each other. They were laughing it up without any consideration for how they were on the clock and how there comments would reflect on their employer. No consideration for how inappropriate and insensitive their jokes were. I could go on to say that talking about sexuality could be construed as sexual harassment. I could say that this was a case of hate speech. I'm having a hard time trying to explain why this was wrong on SO MANY LEVELS. It seems so obvious to me.
And, of course, when trying to find the correct email to send my complaint to, I was unable to find what I needed, so I guess I'll just put this out to all relevant sites.

I recently purchased (25) 5 3/4 ×6×10 and (25) 5 3/4 ×6x16 cedar wood decking on 7/18/19 at your 2627 W Townline Rd location in Peoria Il. I've attached copy of receipt for your convenience. My husband and I went to this location on Monday July 26, 2019 to retrieve lumber. When we entered the lumber area we ask for one of the employees to help us place lumber into van. Half way through the 16' we noticed the wood was used and some were damaged (cut). He continued to put wood in van (wood that was good) and we left. Note: Day we picked up lumber we also purchased (12) 2x8x12 wood and decking nails. In total we spent well over $1, 000.
Once we realized wood was damaged I called Menards and complained. I was told to bring wood back and it will be replaced. That was not an option as we already had to reserve van to transport, take time off from work, to replace deck. I explained that to management and basically was told well nothing else can be done. I was so upset I decided I was going to complain to corporate. Instead my husband suggested maybe reaching out to them and seeing If they could allow us to use there truck to return product and get replacement or if they could deliver. I offered both suggestions to the general manager and was told they will not deliver and the truck bed was only 8 ft. long. I proceeded to explain the whole situation was an inconvenience to me and how I can't believe Menards would sell damaged wood to a customer who placed the order weeks in advance. He basically started to blame me for selecting the bad wood. Which I replied his employee placed in my vehicle. He made me so upset, I asked for his business card and left. Now we have to take more time off from work and rearrange our schedule with carpenter to complete job. The whole ordeal has upset me so bad, I will never shop menards again. I'd also like for a refund for half of my purchase seeing no one, not even the corporate employee I called wanted to help make my situation right. Corporate basically told me to go online and file complaint. When I asked if there was someone who could help me immediately, I was told no. It's corporate policy to file all complaints online or by mail.

Signed,
Upset customer- Kimyotta Hodgew
Kim.[protected]@gmail.com
[protected]