Menards
reviews and complaints

Briggs and Stratton generator...
On July 2, 2018 I purchased a 7000 W $800 Briggs and Stratton generator from the Menards store in Belton Missouri.
On or about July 16 I called the store to tell them that I had a problem with the brand new generator out of the box and explained that it would start up and run but then quit consistently after only running about 30 minutes. I tested the unit several times and the motor would fluctuate in RPMs under a small load and it would also just quit running after 30 minutes . They told me that I could no longer return the unit because their store policy was that it needed to be returned in seven days and that's just the way it was ...that was just their store policy. They suggested that I look up a Briggs & Stratton authorized repair shop and take it to them and they would repair it free of charge. Please understand that that's not really what a customer wants to hear on a piece of equipment he had to travel 100 miles to pick up pay good money for and find out it is bad right out of the box.
I then tried to find the nearest authorized Briggs & Stratton authorized repair center which was approximately 40 miles from my house. I brought it to them he listened to it took 40 minutes of his time and told me that after working on these type generators for over 35 years that in his opinion it was a bad coil and a possible bad carburetor. He then said why don't you just take it back to the Menards and either get your money back or get a new one or exchange. He had said that he had recently returned a generator to a Menards and they returned it with no questions asked.
I then decided to pack up the 200 pound generator in the back of my truck and drive the 100 miles to the original Belton store to try to return it for either a full refund or a gift card or an even exchange. The hardware manager told me that the store policy said no returns after seven days because of the issue of having gas and oil in it. Well, that makes no sense Because if I would have brought it back the next day it would still have gas and oil in it… Right? And it would still have the exact same problem so I think that was just an excuse. I asked the hardware manager to speak with the store manager who's name is Conor Travis. Connor came very promptly to the hardware department and reiterated the same thing that the hardware department manager had sad… No returns after seven days I would have to take it to an authorized service repair center. I then asked Mr. Travis the store general assistant manager to please show me where I could find the seven day return policy. He responded that they did not have a written policy . I asked him if the people at the cash register or anyone in the department would verbally tell customers that they needed to return the item in seven days or less if they experienced any kind of problem with the generator and he replied no but that it would be a good idea for us to have that as a printout on the register receipt so customers would know in the future. As I stated earlier… What if this was a gift to someone and they wouldn't have even open the box for seven days?
Therefore I now have to Back to the original repair center and spend more time and money and gas and labor to bring the machine there have him fix it and then go back and pick it up. I have to also add that the Repair dealer said that if there were two things wrong with it out of the box there are probably multiple more things wrong with it and he would not recommend repairing it he would recommend just returning back to the original repair center and spend more time and money and gas and labor to bring the machine there have him fix it and then go back and pick it up. I have to also add that the repair dealer said that if there were two things wrong with it out of the box there are probably multiple more things wrong with it and he would not recommend repairing it he would recommend just returning it it.
In my opinion and from my perspective this is a terrible way to conduct business. If something is bad out of the box the retailer should be more than happy to satisfy the customer request an exchange or a gift card or a full refund if they are not satisfied. I have been a Menards customer for over 30 years and unfortunately this has left an absolute terrible taste in my mouth and I don't believe I can patronize them any further since this companywide policy has no respect for the customer. In my opinion you should not sell Generators with that type of a policy or at least have the potential customer know the seven day return policy in writing or at least verbally warned them

Purchasing any item at the Marion, Il store that requires employees to have to do their job and retrieve said item from bulk storage or one that is too big for a customer to retrieve themselves, such as a shower surround and doors or an appliance, is a down right painful experience. After the initial waiting several minutes for the employees to finish their non-work related conversations and acknowledge you, you then get a sigh and roll of the eyes. One is then told it is going to take a while and the customer is forced to wait upwards of 30 minutes or more to receive the item they just purchased. This is unprofessional and very frustrating. The culture at this store needs to change, as it is not just one or two employees, this happens every time we make a large item purchase, which is quite often, as we do a lot of remodel work. Please consider revisiting the importance of friendliness and the impact of being acknowledged immediately in departments that do require patience in the type of service a customer is recieving. Making the customer feel like a burden just makes the long wait for their purchases unbearable.

Purchased lumber for my new deck. Material was delivered and the delivery service damaged a new blacktop driveway. Delivery driver slid the load 7 inches up my driveway creating serious scrape that now needs to be repaired. Delivery service refuses to own up to the damage stating that " driveway was not completely level". The issue is that he dropped the load while still booming out. That is the only way that the damage could scrape up hill. Delivery driver was a sub contractor set up by Menards. He is still r representative of Menards "quality and service" while delivering their products. His comment is that since I signed the delivery order sheet, I assume all responsibility for damage. If this is the case, I will never shop at Menards again.

We live about an hour away from the Waite Park store. My husband check the inventory before going to the store and it said that there was 22 of this product on hand. We drove the hour to pick up 8 of them. Upon arriving in The LumberYard we found five of them that were of poor quality and could not find any more. When I complained to them about not finding what we needed and about our hassles I demanded that they give us the next size up at no additional cost due to our inconveniences. The manager in the store put up a little bit of a fight about it but agreed to do this. I've never had any time that we've gone there that inventory has been right or even close to right. And we've had nothing but trouble with the lumber yards at any of the Menards stores.

We recently went to the menards in baxter. We are building a dog kennel and needed to get some supplies. We quite frequently shop in there and i've never been impressed with the customer service or the help that we are offered there. We ordered lumber that was pretreated and ask them to price match for home depot's pricing which was $3 cheaper per board. Upon asking them to do so their reply was that they couldn't do it because the treating that they use for the higher quality than the stuff at home depot. They absolutely would not price match for us. Upon telling them that this was a ridiculous excuse their second excuse for not price matching is that home depot did not have it in stock. We suggested to them that home depot offers free in-store shipping for any items purchased online and that we could just order them over there at no extra cost and that menards no longer offers free ship-to-store. The lady then got flustered with us and refused to talk to us. We have had nothing but ridiculous excuses for everything. We will not be returning.

This am, 7/20
Menards West store, Eau Claire
Approx 9am
Entered Receiving to pick up a pallet of ceiling tiles...
To find "nobody" at the receiving desk...
This is typical...
So, after ringing the bell and waiting 10 minutes...
I ask someone in Building materials to page someone...
Finally enters "Jade"...
(Who, is generally, unhappy... on a good day)
I hand off my paperwork to Jade and proceed outside to wait...

When I returned back inside...
( Jade & Ben, were oblivious, that I had returned)
Jade was talking to Ben, (from building materials)...
When I heard Jade say, sarcastically...
"I suppose I better Hurry up, Because time is money"...
(A specific line, that I have used with her, in the past...
Insinuating because, I am in a Boot, and with my Disability...
That it was funny...
I was in a hurry...
So, my question to Corporate:
Do Menards associates make fun of all customers?
or, is that reserved for just, the ones with Disabilities?

Rick Wilczynski
American Pride Inc.
30 year customer
[protected]@aol.com

Picked up special order of deck hand rails and spindles install part over 6-9-18 weekend went back on 6-17-18 to finish up project. Notis hand rails were all worped and twisted up look like a snake. Contact store they said they could not help me I had fill out form. So I took pics of worped boards and spindles. Mailed to menards, menards sent me a letter saying I had to talk to people who made the product, they have not called yet. That was 6-20-18. Got a letter from cathy drinkwine from menards gust service she must be a wood expert she says this is natrul for wood to do this. And if I had put a good quality sealer on it, I would not be experiencing the problems I am haveing. If these twisting and worpeding is normal of their lumber, they would out of business. Ask to be paid for all my wasted time. She can not pay any labor cost because under these circumstances as the natural tendencies of wood

Friday 13, 2018 at 3:30 pm I went to purchase a sump pump SKU 92531. First checking on line it show Cambridge, MN had 27 in stock. When going there I was told they had none the shelfs were empty. The worker proceeded to try and convince me to purchase another. I insisted the above SKU is what I wanted and he finally went and asked another worker. He then came back took a ladder to get the one on the shelf above and then through it in my cart without apologizing . I was appalled about the service I did not check his name tag or the other worker which was my mistake. I feel that Menards need to train there workers that customers deserve to be treated as people not some stupid women that does not know a thing and I can shove anything off on you because they are to lazy to check.

I was just at the store in West Bend Wi. My husband and I have been shopping at this location for years and over time the service has really gone down hill. Tonight was the straw that broke the camels back!

While checking out at register 1 the amount that was rang up seemed higher than what I thought the total should have been. When I questioned the cashier (Katie) about the total (who I am assuming doesn't like her job by her attitude) she in a very rude way that she can cancel the order... I asked to please do that and after calling another co-worker over she was told that it could not be done and they can do a price check. We had to complete the order and move forward from there. While her co-worker was at her register I saw her look at another cashier across from her and I could see by the other cashiers face that she was either mouthing something or making a face about my concern about the amount that our items rang up to. You see when my husband picked out the 4 1/2 angle grinder the pricing on the shelf said $39.99 this rang up as $79.99.., that is a HUGE difference.

So they did a price check... I guess the grinder was not in the right spot on the shelf and it rang up correctly. Ok.., things get moved. So my husband picked out a different one and we were going to return the expensive one and picked one that was more within our budget. Well when my husband picked out the second one that was in the wrong place as well on the shelf! This one had a $15.00 difference. By this time I was irritated and so was my husband so he said that he wanted his money back. That took getting a manager over to the service counter because the system was only allowing the cashier to offer us a Menards gift card! When when the manager came out she was just as unfriendly as the original cashier. No wonder our first cashier has an attitude... it is coming down from management!

So even though in the last year we have spent over 5, 000 with creating a finished basement we will now spend our hard earned money elsewhere. Looking at the internet I see many complaints against this store. I do hope that someone from Menard's reads this post and does something! This store is headed in the wrong direction!

Thank you for a frustrating experience and helping us choose to spend our hard earned money at your competitor across the street Home Depot!

I purchased a Enchanted Garden Wind wheel Garden Stake, model 4355W, Mendards SKU 2774593 in an antique silver color. I bought this for my mother and placed it in her garden as a birthday surprise. She was out of town when I did it, after returning to her home two weeks later she discovered that it never moves with wind. She has tried many, many locations and still has the same issues. I do not have the original packaging or the receipt so I understand not being able exchange. However, for the price of this item I am extremely disappointed to find out that upon trying to return the item they were treated rudely and not offered to find a solution as to how to make this item work properly. Basically she has a $40.00 piece of junk. I would like it if you could refund this item for her, or attempt to exchange with another store or return to you manufacture for a new one.

My husband and I ordered pavers and had them delivered to our house then we decided to go another direction so we scheduled a pick up for the pavers. When the driver came to get the pavers he said that since there was a pile of dirt on one of the sides and the other side was blocked by the other pallet of pavers he wasn't able to pick them up, even though the other two sides were accessible and the pallets were four way pallets.
We called menards in waukesha wi and asked them if there was any way if they could come back another time to pick up the pallets once we got the dirt moved and not charge and they said we would be charged again. My husband took pictures of how the pallets looked and went to Menards in Pewaukee to explain to them the issue and the associate that works there agreed it was accessible but my husband had to go to the Menards store we purchased them from which was Waukesha. My husband went there and showed the associate and he was rube and belittling and kept changing his story as to why the pallet couldn't be picked up. Then my husband called me and the associate Kevin, came on the phone and told me that he would have to credit the first pick up fee and then recharge us for the new pick up but when he got off of the phone he another associate came over and was rude and tried to tell my husband that they couldn't be moved and he was wrong even though my husband has drove forklifts for years. They both sat there and double teamed my husband in a rude manner and in the end only gave us 30 off the 2nd pick up. The worst part of all of this was all the people we spoke to at the Menards in waukesha were rude and had horrible customer service.

I'm a disabled Vet and every time I go to Menards the electric carts for disabled people are never available. Saturday I waited 35 minutes for a available cart I found our that Menards only as two carts for each store. WHY SO FEW.. Walmart has a minimum of eight and Home Depot has six. While I was waiting for a cart another disabled person came in after me and left when I told him how long I was waiting.. No more shopping at Menards for me...

SEDA30105015 Ordered
I spent over 3 hour on the telephone about a Refrigerator that was ordered and paid for on May 31, 2018 and there is no information on the web that the order was processed, shipped or anything. This afternoon, a store Manager (Henry) of Sedelia, MO told me this afternoon "the order is being shipped either today 6-18-18 or tomorrow" and would be at the store in Sedalia in three days". So tonight, 10:25 PM, I checked your web site to determine whether there is documentation that the order was in process and would arrive in three days. Your web site does not validate what I was told. Tomorrow it would be 19 days and my disabled son need the refrigerator! I must say the tentative day for shipping was 6-11-18, then the store appliance manager in Sedelia, Jackie, said it would be shipped on 6-13-18. I complained online and received a email from Ray asking me "if I had checked the web site". Evidently Ray didn't check the web site when I made the complaint or he wouldn't have asked me if I'd check the web site. If he had check he would have known there was no activity except that I had paid for the refrigerator. That indicates to me that Ray needs to be trained to think and be able to help me rather than ask a question. Also, I was told by appliance personnel that they couldn't call or contact the shipper that I had to do the contacting. Today having spent the 3 hour on and off the telephone trying to a store manager and talking with 3 other employees the manager told me he would call me back and tell me my orders disposition. This whole store does not speak well of Menards and I believe this email should be sent to YOU CEO MENARD. If you respond to the email and don't say you are forwarding this to CEO Menard I will send a certified letter with all received emails. Thank you, Dr. James O. Howell

To whom it may concern,

I believe I am a pretty loyal customer. Like everyone, I have choices and i've voted with my pocket book to shop at menards rather than the home depot.

Unfortunately, my confidence in menards was rocked this weekend. On friday, I purchased 20 bags of "radiant brown mulch" from the pewaukee wi store. This was in addition to the 70 bags I had already purchased.

I made absolutely sure the product description, sku and packaging on the 20 units purchased I purchased on friday was exact the same as the 70 or so bags already purchased, (see attached picture).

Unfortunately, when I got home, unloaded all the product and began spreading it, the color was completely wrong, it was almost black, (see attached picture).

So, I call the pewaukee store, talk to the person responsible for the garden center and explain the situation. His reply was, bring a sample in and we can get you what you should have received. So, thats what I do and when I get to the pewaukee store, they have already gone into the aisle and confirmed that there are in fact 2 different colors of mulch with the same packaging, sku, description, etc.

But, now joel (the assistant store manager) says I need to go back home and load up all the bags that I bought that we incorrect and bring them back. And then he can return them for the right product.

At this point, I have invested 2 round trips from my house to the store, loaded and unloaded the carts and my truck once and he tells me I have to make another round trip to/from the store plus load, unload, load again and unload again just to get what I should have received in the first place. All in, I would have about 4 hours invested in the process + gas and mileage.

Totally unacceptable which is exactly what I told joel who basically told me i'm out of luck.

What would make this right and keep me a loyal menards customer and as a business owner myself would do is to have 20 bags of the correct color mulch delivered to my house. Address is n65w28160 hickory hill drive, sussex, wi 53089.

Regards,
Ernie racenet
[protected]

The GM at Toledo Menards. I have worked there a while and have noticed a few things about the way he operates. 1. He acts conceded most of the time talking down to people who aren't other GM's. 2. He will berate people anywhere especially over the radio for everyone to hear. 3. I have never seen the guy do any work before. It seems like all he ever does is walk around aimlessly pissing workers off.

I am seeing something on my special order paperwork and if I am correct it appears Menards is charging me $19.99 just for the "privilege" of placing a special order. Please tell me that is no so. Is if MY fault your store does not have products you sell in stock? This is what is says on the billing :
1 each combine pkg &/or hanglingecsdc sku [protected].99
I have never heard of such a ridiculous thing and I have spent 10 of thousands of $ at Menards over the years remodeling houses... and now this?

How I do I keep good relations with you and get refunded this amount... along with the 6% tax on top of that.

This is just a heads up.
I bought three of these tress on April 21, 2018 at your Illinois Road store in Fort Wayne. I felt fine when I purchased them around 2PM on that Saturday...I planted the trees later in the afternoon and started getting very weak and experienced fatigue. I barely got them planted and had to go in and lie down. my joints started to hurt and I got a two degree fever. I thought I was getting the flue. By Sunday I was worse and couldn't walk without assistance. I went to the ER Sunday around 5PM. Long story short... after all tests...blood pressure.urine, blood, flue swab, EKG, x-ray. the doctor found nothing wrong and suggested it was an unknown virus or perhaps I was allergic to the Juniper trees. I was not in hospital overnight. and was back to work Tuesday. I am wondering if the nursery sprayed those tress with something pretty potent and when I lifted them and got them close to my nose, that insecticide or spray of some sort was a sort of poison. It happened very fast.
I am a CEO of a midsize company and am not going to sue anybody, but I suggest you check with your nursery and see if they might be using some sprays that could be toxic. There are lots of plaintiff attorneys around that would love that sort of case and I am only suggesting you check with the nursery and perhaps send some samples to the lab to verify there not using something toxic.
John F. Popp, President Aunt Millie's Bakeries.

I bought a paper towel holder Sunday June 3, 2018z at the Miller Parkway store in Milwaukee. The towel holder was so stiff it didn't allow the paper towel to move. After work Monday June 4, 2018 around 6:00p I took the paper towel holder back to the store to exchange for another one. I asked a store employee if I could just pick up the exchange and get back in line. I was told yes, leave your item at the desk, which I did. After selecting a different paper towel holder a $14.99 one instead of the $3.97 one I was walking back to the customer service desk. My foot just started to slide and I came down hard on my left knee. I screamed, beausebit hurt and I was calling the security to acknowledge what happened. No one offered to help me. The security guard met me halfway as I got up from the floor so he could see the resize on the floor which caused me to fall.
A department manager named Brenda cane over. She said after your done you can walk to the back to complete an incident report. I wasn't walking anywhere. I wanted to go home and ice my knee. I got out of line to show this Dept Manager the residue tonhsve to stand back in a longer line.

Once I could return my product I asked for a store manager. I waited 15 minutes to meet with him. I explained what happened, that I was not walking to the back of the store to write an incident report. I just fell remember.

I asked him to acknowledge what happened, simply discount a $14.99 product and call it a day. He said he could not discount the product but he could sell it to me. He said if I wanted to come back to the store to complete the incident report I was welcome to do so. I believe the GM on duty was named Brian.

I have a very swollen knee that is turning a dark purple. I've since taken photos of it. I was told the cameras in set store should show me falling.

I want to be made smoke. I left your store differently from how I walked in. I merely asked that the item be discounted. My knee isn't broken it is however badly swollen and sore.

Menards needs to acknowledge some type of compassion for your customer. I just spent about $1000 after Christmas replacing my cabinets frotndy. I just switched out 3 light fixtures in my house in April. So I am a loyal and steady customer. I left feeling I was shopping in the wrong store. I felt that Manager should have offered me the $24.99 paper towel holder actually free or offer me a gift card of some sort.

So my complaint is that I fell on your store, I have a badly swollen and bruised left knee and I get no compassion or acknowledgement whatsoever. I truly after spending 45 minutes in the store for a five minute exchange wanted to go hone, get off my leg and ice my knee.

Come to Menards and fall and we could care less. Keep shopping with us. I don't want to go back in the store. I've lost all respect for you. I was going to go hone and mow my front law. Not able to do that tonight. Thanks to Menards.

Sincerely,

Marsha Ward-Johnson
2829 N Grant Blvd
Milwaukee, WI 53210

[protected]

Menards North Rochester MN. I think it was Monday or Tuesday May 28th or 29th I ordered a latch they said it would be a month before it would come in and they would call when it came in. I waited a month I called they said it came in so I went to pick it up and they searched an hour and couldn't find it, so they said it would be another month before I could get another one. I ask to see the manager and all he could do is call me Buddy, and what he wanted him to do. He should have offered overnight shipping is what he should have did. While I was waiting for the manager to come the young girl behind the counter told me he just couldn't drop everything just to come and deal with me. It is bad for business for a manager to refer to a customer as Buddy maybe he should have said sir, as far as the girl behind the counter you got to many kids trying to run things and they just don't care. I think you must have a lot of problems at that store because while I was waiting for them to look for the latch which I stood there an hour so I seen a lot of what was happening some man wanted something delivered they said they couldn't deliver on till Friday because they between delivery company's and the guy came from Wis. and he only came on Fridays. I think this must be the second or third delivery company since you've opened up that store. Maybe you hire some older people instead all these young people that know something and care about the customer. The manager sure didn't and neither did the young girl behind the front desk. I got my money back, but so you know I will never set foot into another Menards store again. I cancelled my Menards card and all my cards that had capitol one on them. I told them if they were going to do business with a cheap ten cent operation as you people are, they didn't deserve my business. Maybe they can apply a little pressure on you people I don't know why they would want their name associated with Menards, and I told them so. Word of mouth is the worst advertisement you can get. I have never herd of a company that didn't have a phone no. to complain instead you got to type a letter, you must have a lot of complaints. Like I said a cheap ten cent operation. Thank you for your time William Nichols

I ordered 10 sections of fencing during the first day of a rebate campaign and went to the Menards store to pick it up. Due to the unknowledgeable staff at that store, I was failed to get another receipt that I needed to get a $50.00 rebate that I was eligible to receive.
I tried to get assistance by using their web help service and was told that they would take care of it and email me the form but never heard from them again.
I then tried to contact the Customer Service Manager and was rudely treated as if it was my fault that I did not know what I needed to do.
It was my first purchase at any Menards store so I did not know what I was required to do and no one at that store told me so since no one took time to assist me I did not get the paperwork completed in time.
I guess new customers don't count when it comes to getting help!