Menards
reviews and complaints

I went to your store to make a substantial purchase of just under $2000. I spend on average $25-$30, 000 a year at your store.
My complaint- I wandered through the store making a list of the things that I need. I took them to the building service desk. I put them on one order which consisted of four pages. I took them through the register to pay for them. The cashier missed the last page of the four. Later that night I called back to the Menards just before closing time. Still unaware that the cashier did not ring up the last page and I asked for that order to be delivered. The next day the delivery showed up and the only thing on the delivery was page 1 of four pages. So I went back to Menards to state my complaint about the short order on the delivery. I was told that the only thing on the delivery was the first page of four (By the way which I could have put in the trunk of an economy car.) When I told him that the cashier did not ring up the last page of the four. I gladly paid for the last page that we're all stapled together by the cashier . I was told I would have to pay another delivery fee.Again I am a loyal customer and have been since your store open on Morris Rd., Columbus, OH. The manager Joey Williams was not willing to compensate my delivery fee. He told me if I wanted the rest of my materials delivered I would have to pay. Even though it was the stores fault on multiple fronts. The cashier drop the ball the delivery order man dropped the ball and as far as I'm concerned your manager dropped the ball. When I told him that I spend a lot of money at your store he did not seem to care The manager Joey Williams was not willing to compensate my delivery fee. He told me if I wanted the rest of my materials delivered I would have to pay. Even though it was the stores fault on multiple fronts. I am a contractor of 35 years and know a lot of contractors and if I am not compensated for this discrepancy I will surely spread the word to all of the contractors that I know. And I will from this point forward not refer Menards to any of my customers. I expect a response with an apology and a refund for the delivery fee. I patiently await your response .

After being more than an hour past the delivery window my entire order was not delivered. Not only did I waste an entire day but didn't receive everything I paid for. One box is so damaged that I wonder if the couch is in great shape. Never will I buy anything from Menards no wonder the store has received an F from the BBB. The delivery person stated that the store should have told me the chair I paid for was out of stock until they received a delivery which happened after he left the store.

To whom it concerns,

My name is Kim Potter and I recently made a sizeable purchase at your facility in Topeka, KS. Unfortunately it has not been a pleasant experience. We are in the process of remodeling our home, and on 7/20/18 we went to the Topeka store to order cabinets for our kitchen as well as items for our bathroom…a tub, shower, surrounding walls, vanities, and a counter top, among other items, which added up to nearly $7, 000.

We received the cabinets and began the installation. Over the past 9 days of this portion of the project I have had to return to the store 7 times because something was either wrong, parts were missing, or items were broken.

The first issue arose when we learned that we did not receive the support wall that would go next to the dishwasher for countertop support, which we had paid for.

Next, in reviewing my order, I found that I had not received any of the shelving for the cabinets, which we had paid for, which meant another trip to the store to pick up missing items.

Then, while trying to install one of the bottom cabinets, we found that it would not line up properly. After closer inspection we found that the mechanism used to adjust the cabinets was stripped, so I had to make yet another trip to the store so that the cabinet could be replaced.

Next I installed the upper corner cabinet, put the door on, and when I tested it I found that the door would not open all the way. I called the store and spoke with Stephanie, who told me that I was supposed to use a 45-degree hinge that I was never told about, and that they don't even carry that hinge so it would have to be special ordered. That was going to take another 7-10 days.

I then attempted to install the lazy Susan cabinet, however, I found again that the door wouldn't line up correctly. I decided to go back to the store so I could look at the identical cabinet in the showroom. After seeing the unit in the showroom, I found that I again did not have the correct type of hinge. After talking to Rachel I found out that I had to have that hinge special ordered also. At this point I told Rachel about the other hinge that Stephanie had special ordered for me to fix the upper corner cabinet hoping that they could be shipped together. However, Rachel informed me that Stephanie had not even placed the order for the hinge as she said she would. This obviously upset me very much and I respectfully asked to speak with a supervisor. Rachel tried to contact Jennifer, the manager of the cabinetry department, but she was nowhere to be found. Rachel then contacted Bruce, the GM, and told him that she had an upset customer that would like to speak with him. At this point Bruce told Rachel that he was busy right now and he would come deal with the situation later, if he had time.

I decided to wait for a while because I felt like I deserved to speak with a manager and get an explanation of these issues after spending a large amount of money with your company. After a bit of time Jennifer finally shows up with a very unpleasant attitude, treating me as if it was putting her out that she had to come and speak with me about these problems. I explained the hinge situation and she told me that there was no order in the system for the hinge I needed for the upper corner cabinet, which meant I was going to have to wait even longer to be able to complete the cabinet portion of the remodel. She told me that the correct hinges are supposed to be included in the box and was I sure they weren't in there. I explained to her that if they had been in the box, I would not be out here at the store right now, I'd be at home installing my cabinets. At this point Jennifer said, "Well, I guess I can go up and take the hinges out of another box of cabinets." When she came back with the hinges she again questioned me about whether they were included in the original packaging, with a tone that suggested she thought I was either stupid, or lying, which I did not appreciate. After she handed me the hinges, I asked her politely to initial the bags so that I could leave the store with them. Again she acted like this was a big inconvenience to her, and that I was putting her out with my request. I felt totally belittled by her actions and attitude so on my way out of the store I stopped by the customer service area to ask the associate for the phone number to the Menard's corporate office, specifically the complaints department. While the associate was looking up the number for me the store manager, Gary, came up to her and asked what she was doing. She told him that I was unhappy with the products and service that I had received and wanted the number to the Menard's corporate office, to which he responded, "oh, " and walked off without asking me what the problem was, if there was any way he could assist me, or if there was any way to resolve the problem locally.

I left the store and went home to complete the installation of the upper corner cabinets. When I went to put the shelves in, I realized that I was not given the shelves for this cabinet either, which I had also already paid for. So, you guessed it, back to the store, again, to get the shelves for the upper corner cabinets. Now I'm home, putting in the shelves, and I get to the last shelf, take it out of the box, and it's the wrong shelf. It was supposed to be a 30"w x 14"d x 15"h, and what I got was a shelf 15"w x 14"d x 30"h. I took the shelf back and I asked to speak with a manager. I explained to the manager, Andrew, that I received the wrong shelf and that this was the 7th time I had returned to the store with an issue. Andrew treated me like I was just another complaining customer, and not a customer who'd had to return 7 times due to the ineptitude of the store he was managing. At this point he called back to the cabinet department and asked that someone come to the front to assist me, to which they told him they were too busy to come. Andrew decided to go back to the cabinet area himself and see what could be done. When he returned he told me that he was having the cabinet pulled, turned around, walked away, and left me there to wait unattended.

During my 7 unnecessary trips to Menard's, in a 9 day period, having talked to 4 different managers, never was I offered an apology for my troubles, no apology for my continued inconveniences, nor was I ever treated with a modicum of respect. Instead I was faced with managers who emoted the attitude like I was somehow putting them out that they had to assist me in any way. In reality, I was the one who was constantly being put out by having to return to this store on the opposite side of town, wasting my gas, wasting my time, and having to deal with rude personalities when my order should have either been correct the first time, or corrected after the first issue.

This horrifying experience has just been for the cabinets. I have not even started on the bathroom order yet, so who knows what issues I might find there. I am actually considering returning the bathroom items to the store, but have not yet because I fear the hassles, and frankly, the management team, that I would have to endure if I do. Needless to say, I don't have much faith in any transaction that takes place at Menard's.

My experience with your company has been outright horrible. This is my first, and last, experience I will have with Menard's. My friends, family, coworkers, and followers on social media will all know about the constant unpleasant actions of your store, and know not to shop there if they want their orders to be correct and to have positive customer interactions.

Respectfully,
Kim Potter

On 8/7/ 2018 I talked to Lucas at Menards Corporate office about the store in Holland Ohio advising me that my purchase was 6 months no interest. Lucas said it wasn't him and what did I want him to do about it and hung up the phone when I ask him to transfer me.
Sales managers at the store continue to give me incorrect information about the Contractor's card that I used for a purchase. There is a big difference between a six month no interest purchase of $1200 and finance charges for the same purchase. It should not have been sold to me as such without the correct terms. The store said the rebates and finances would automatically be done at the cash register. It did not happen when I called that is when I learned that I would not receive the six months same as cash for my purchases on 7/31/2018.

Briggs and Stratton generator...
On July 2, 2018 I purchased a 7000 W $800 Briggs and Stratton generator from the Menards store in Belton Missouri.
On or about July 16 I called the store to tell them that I had a problem with the brand new generator out of the box and explained that it would start up and run but then quit consistently after only running about 30 minutes. I tested the unit several times and the motor would fluctuate in RPMs under a small load and it would also just quit running after 30 minutes . They told me that I could no longer return the unit because their store policy was that it needed to be returned in seven days and that's just the way it was ...that was just their store policy. They suggested that I look up a Briggs & Stratton authorized repair shop and take it to them and they would repair it free of charge. Please understand that that's not really what a customer wants to hear on a piece of equipment he had to travel 100 miles to pick up pay good money for and find out it is bad right out of the box.
I then tried to find the nearest authorized Briggs & Stratton authorized repair center which was approximately 40 miles from my house. I brought it to them he listened to it took 40 minutes of his time and told me that after working on these type generators for over 35 years that in his opinion it was a bad coil and a possible bad carburetor. He then said why don't you just take it back to the Menards and either get your money back or get a new one or exchange. He had said that he had recently returned a generator to a Menards and they returned it with no questions asked.
I then decided to pack up the 200 pound generator in the back of my truck and drive the 100 miles to the original Belton store to try to return it for either a full refund or a gift card or an even exchange. The hardware manager told me that the store policy said no returns after seven days because of the issue of having gas and oil in it. Well, that makes no sense Because if I would have brought it back the next day it would still have gas and oil in it… Right? And it would still have the exact same problem so I think that was just an excuse. I asked the hardware manager to speak with the store manager who's name is Conor Travis. Connor came very promptly to the hardware department and reiterated the same thing that the hardware department manager had sad… No returns after seven days I would have to take it to an authorized service repair center. I then asked Mr. Travis the store general assistant manager to please show me where I could find the seven day return policy. He responded that they did not have a written policy . I asked him if the people at the cash register or anyone in the department would verbally tell customers that they needed to return the item in seven days or less if they experienced any kind of problem with the generator and he replied no but that it would be a good idea for us to have that as a printout on the register receipt so customers would know in the future. As I stated earlier… What if this was a gift to someone and they wouldn't have even open the box for seven days?
Therefore I now have to Back to the original repair center and spend more time and money and gas and labor to bring the machine there have him fix it and then go back and pick it up. I have to also add that the Repair dealer said that if there were two things wrong with it out of the box there are probably multiple more things wrong with it and he would not recommend repairing it he would recommend just returning back to the original repair center and spend more time and money and gas and labor to bring the machine there have him fix it and then go back and pick it up. I have to also add that the repair dealer said that if there were two things wrong with it out of the box there are probably multiple more things wrong with it and he would not recommend repairing it he would recommend just returning it it.
In my opinion and from my perspective this is a terrible way to conduct business. If something is bad out of the box the retailer should be more than happy to satisfy the customer request an exchange or a gift card or a full refund if they are not satisfied. I have been a Menards customer for over 30 years and unfortunately this has left an absolute terrible taste in my mouth and I don't believe I can patronize them any further since this companywide policy has no respect for the customer. In my opinion you should not sell Generators with that type of a policy or at least have the potential customer know the seven day return policy in writing or at least verbally warned them

Purchasing any item at the Marion, Il store that requires employees to have to do their job and retrieve said item from bulk storage or one that is too big for a customer to retrieve themselves, such as a shower surround and doors or an appliance, is a down right painful experience. After the initial waiting several minutes for the employees to finish their non-work related conversations and acknowledge you, you then get a sigh and roll of the eyes. One is then told it is going to take a while and the customer is forced to wait upwards of 30 minutes or more to receive the item they just purchased. This is unprofessional and very frustrating. The culture at this store needs to change, as it is not just one or two employees, this happens every time we make a large item purchase, which is quite often, as we do a lot of remodel work. Please consider revisiting the importance of friendliness and the impact of being acknowledged immediately in departments that do require patience in the type of service a customer is recieving. Making the customer feel like a burden just makes the long wait for their purchases unbearable.

Purchased lumber for my new deck. Material was delivered and the delivery service damaged a new blacktop driveway. Delivery driver slid the load 7 inches up my driveway creating serious scrape that now needs to be repaired. Delivery service refuses to own up to the damage stating that " driveway was not completely level". The issue is that he dropped the load while still booming out. That is the only way that the damage could scrape up hill. Delivery driver was a sub contractor set up by Menards. He is still r representative of Menards "quality and service" while delivering their products. His comment is that since I signed the delivery order sheet, I assume all responsibility for damage. If this is the case, I will never shop at Menards again.

We live about an hour away from the Waite Park store. My husband check the inventory before going to the store and it said that there was 22 of this product on hand. We drove the hour to pick up 8 of them. Upon arriving in The LumberYard we found five of them that were of poor quality and could not find any more. When I complained to them about not finding what we needed and about our hassles I demanded that they give us the next size up at no additional cost due to our inconveniences. The manager in the store put up a little bit of a fight about it but agreed to do this. I've never had any time that we've gone there that inventory has been right or even close to right. And we've had nothing but trouble with the lumber yards at any of the Menards stores.

We recently went to the menards in baxter. We are building a dog kennel and needed to get some supplies. We quite frequently shop in there and i've never been impressed with the customer service or the help that we are offered there. We ordered lumber that was pretreated and ask them to price match for home depot's pricing which was $3 cheaper per board. Upon asking them to do so their reply was that they couldn't do it because the treating that they use for the higher quality than the stuff at home depot. They absolutely would not price match for us. Upon telling them that this was a ridiculous excuse their second excuse for not price matching is that home depot did not have it in stock. We suggested to them that home depot offers free in-store shipping for any items purchased online and that we could just order them over there at no extra cost and that menards no longer offers free ship-to-store. The lady then got flustered with us and refused to talk to us. We have had nothing but ridiculous excuses for everything. We will not be returning.

This am, 7/20
Menards West store, Eau Claire
Approx 9am
Entered Receiving to pick up a pallet of ceiling tiles...
To find "nobody" at the receiving desk...
This is typical...
So, after ringing the bell and waiting 10 minutes...
I ask someone in Building materials to page someone...
Finally enters "Jade"...
(Who, is generally, unhappy... on a good day)
I hand off my paperwork to Jade and proceed outside to wait...

When I returned back inside...
( Jade & Ben, were oblivious, that I had returned)
Jade was talking to Ben, (from building materials)...
When I heard Jade say, sarcastically...
"I suppose I better Hurry up, Because time is money"...
(A specific line, that I have used with her, in the past...
Insinuating because, I am in a Boot, and with my Disability...
That it was funny...
I was in a hurry...
So, my question to Corporate:
Do Menards associates make fun of all customers?
or, is that reserved for just, the ones with Disabilities?

Rick Wilczynski
American Pride Inc.
30 year customer
[protected]@aol.com

Picked up special order of deck hand rails and spindles install part over 6-9-18 weekend went back on 6-17-18 to finish up project. Notis hand rails were all worped and twisted up look like a snake. Contact store they said they could not help me I had fill out form. So I took pics of worped boards and spindles. Mailed to menards, menards sent me a letter saying I had to talk to people who made the product, they have not called yet. That was 6-20-18. Got a letter from cathy drinkwine from menards gust service she must be a wood expert she says this is natrul for wood to do this. And if I had put a good quality sealer on it, I would not be experiencing the problems I am haveing. If these twisting and worpeding is normal of their lumber, they would out of business. Ask to be paid for all my wasted time. She can not pay any labor cost because under these circumstances as the natural tendencies of wood

Friday 13, 2018 at 3:30 pm I went to purchase a sump pump SKU 92531. First checking on line it show Cambridge, MN had 27 in stock. When going there I was told they had none the shelfs were empty. The worker proceeded to try and convince me to purchase another. I insisted the above SKU is what I wanted and he finally went and asked another worker. He then came back took a ladder to get the one on the shelf above and then through it in my cart without apologizing . I was appalled about the service I did not check his name tag or the other worker which was my mistake. I feel that Menards need to train there workers that customers deserve to be treated as people not some stupid women that does not know a thing and I can shove anything off on you because they are to lazy to check.

I was just at the store in West Bend Wi. My husband and I have been shopping at this location for years and over time the service has really gone down hill. Tonight was the straw that broke the camels back!

While checking out at register 1 the amount that was rang up seemed higher than what I thought the total should have been. When I questioned the cashier (Katie) about the total (who I am assuming doesn't like her job by her attitude) she in a very rude way that she can cancel the order... I asked to please do that and after calling another co-worker over she was told that it could not be done and they can do a price check. We had to complete the order and move forward from there. While her co-worker was at her register I saw her look at another cashier across from her and I could see by the other cashiers face that she was either mouthing something or making a face about my concern about the amount that our items rang up to. You see when my husband picked out the 4 1/2 angle grinder the pricing on the shelf said $39.99 this rang up as $79.99.., that is a HUGE difference.

So they did a price check... I guess the grinder was not in the right spot on the shelf and it rang up correctly. Ok.., things get moved. So my husband picked out a different one and we were going to return the expensive one and picked one that was more within our budget. Well when my husband picked out the second one that was in the wrong place as well on the shelf! This one had a $15.00 difference. By this time I was irritated and so was my husband so he said that he wanted his money back. That took getting a manager over to the service counter because the system was only allowing the cashier to offer us a Menards gift card! When when the manager came out she was just as unfriendly as the original cashier. No wonder our first cashier has an attitude... it is coming down from management!

So even though in the last year we have spent over 5, 000 with creating a finished basement we will now spend our hard earned money elsewhere. Looking at the internet I see many complaints against this store. I do hope that someone from Menard's reads this post and does something! This store is headed in the wrong direction!

Thank you for a frustrating experience and helping us choose to spend our hard earned money at your competitor across the street Home Depot!

I purchased a Enchanted Garden Wind wheel Garden Stake, model 4355W, Mendards SKU 2774593 in an antique silver color. I bought this for my mother and placed it in her garden as a birthday surprise. She was out of town when I did it, after returning to her home two weeks later she discovered that it never moves with wind. She has tried many, many locations and still has the same issues. I do not have the original packaging or the receipt so I understand not being able exchange. However, for the price of this item I am extremely disappointed to find out that upon trying to return the item they were treated rudely and not offered to find a solution as to how to make this item work properly. Basically she has a $40.00 piece of junk. I would like it if you could refund this item for her, or attempt to exchange with another store or return to you manufacture for a new one.

My husband and I ordered pavers and had them delivered to our house then we decided to go another direction so we scheduled a pick up for the pavers. When the driver came to get the pavers he said that since there was a pile of dirt on one of the sides and the other side was blocked by the other pallet of pavers he wasn't able to pick them up, even though the other two sides were accessible and the pallets were four way pallets.
We called menards in waukesha wi and asked them if there was any way if they could come back another time to pick up the pallets once we got the dirt moved and not charge and they said we would be charged again. My husband took pictures of how the pallets looked and went to Menards in Pewaukee to explain to them the issue and the associate that works there agreed it was accessible but my husband had to go to the Menards store we purchased them from which was Waukesha. My husband went there and showed the associate and he was rube and belittling and kept changing his story as to why the pallet couldn't be picked up. Then my husband called me and the associate Kevin, came on the phone and told me that he would have to credit the first pick up fee and then recharge us for the new pick up but when he got off of the phone he another associate came over and was rude and tried to tell my husband that they couldn't be moved and he was wrong even though my husband has drove forklifts for years. They both sat there and double teamed my husband in a rude manner and in the end only gave us 30 off the 2nd pick up. The worst part of all of this was all the people we spoke to at the Menards in waukesha were rude and had horrible customer service.

I'm a disabled Vet and every time I go to Menards the electric carts for disabled people are never available. Saturday I waited 35 minutes for a available cart I found our that Menards only as two carts for each store. WHY SO FEW.. Walmart has a minimum of eight and Home Depot has six. While I was waiting for a cart another disabled person came in after me and left when I told him how long I was waiting.. No more shopping at Menards for me...

SEDA30105015 Ordered
I spent over 3 hour on the telephone about a Refrigerator that was ordered and paid for on May 31, 2018 and there is no information on the web that the order was processed, shipped or anything. This afternoon, a store Manager (Henry) of Sedelia, MO told me this afternoon "the order is being shipped either today 6-18-18 or tomorrow" and would be at the store in Sedalia in three days". So tonight, 10:25 PM, I checked your web site to determine whether there is documentation that the order was in process and would arrive in three days. Your web site does not validate what I was told. Tomorrow it would be 19 days and my disabled son need the refrigerator! I must say the tentative day for shipping was 6-11-18, then the store appliance manager in Sedelia, Jackie, said it would be shipped on 6-13-18. I complained online and received a email from Ray asking me "if I had checked the web site". Evidently Ray didn't check the web site when I made the complaint or he wouldn't have asked me if I'd check the web site. If he had check he would have known there was no activity except that I had paid for the refrigerator. That indicates to me that Ray needs to be trained to think and be able to help me rather than ask a question. Also, I was told by appliance personnel that they couldn't call or contact the shipper that I had to do the contacting. Today having spent the 3 hour on and off the telephone trying to a store manager and talking with 3 other employees the manager told me he would call me back and tell me my orders disposition. This whole store does not speak well of Menards and I believe this email should be sent to YOU CEO MENARD. If you respond to the email and don't say you are forwarding this to CEO Menard I will send a certified letter with all received emails. Thank you, Dr. James O. Howell

To whom it may concern,

I believe I am a pretty loyal customer. Like everyone, I have choices and i've voted with my pocket book to shop at menards rather than the home depot.

Unfortunately, my confidence in menards was rocked this weekend. On friday, I purchased 20 bags of "radiant brown mulch" from the pewaukee wi store. This was in addition to the 70 bags I had already purchased.

I made absolutely sure the product description, sku and packaging on the 20 units purchased I purchased on friday was exact the same as the 70 or so bags already purchased, (see attached picture).

Unfortunately, when I got home, unloaded all the product and began spreading it, the color was completely wrong, it was almost black, (see attached picture).

So, I call the pewaukee store, talk to the person responsible for the garden center and explain the situation. His reply was, bring a sample in and we can get you what you should have received. So, thats what I do and when I get to the pewaukee store, they have already gone into the aisle and confirmed that there are in fact 2 different colors of mulch with the same packaging, sku, description, etc.

But, now joel (the assistant store manager) says I need to go back home and load up all the bags that I bought that we incorrect and bring them back. And then he can return them for the right product.

At this point, I have invested 2 round trips from my house to the store, loaded and unloaded the carts and my truck once and he tells me I have to make another round trip to/from the store plus load, unload, load again and unload again just to get what I should have received in the first place. All in, I would have about 4 hours invested in the process + gas and mileage.

Totally unacceptable which is exactly what I told joel who basically told me i'm out of luck.

What would make this right and keep me a loyal menards customer and as a business owner myself would do is to have 20 bags of the correct color mulch delivered to my house. Address is n65w28160 hickory hill drive, sussex, wi 53089.

Regards,
Ernie racenet
[protected]

The GM at Toledo Menards. I have worked there a while and have noticed a few things about the way he operates. 1. He acts conceded most of the time talking down to people who aren't other GM's. 2. He will berate people anywhere especially over the radio for everyone to hear. 3. I have never seen the guy do any work before. It seems like all he ever does is walk around aimlessly pissing workers off.

I am seeing something on my special order paperwork and if I am correct it appears Menards is charging me $19.99 just for the "privilege" of placing a special order. Please tell me that is no so. Is if MY fault your store does not have products you sell in stock? This is what is says on the billing :
1 each combine pkg &/or hanglingecsdc sku [protected].99
I have never heard of such a ridiculous thing and I have spent 10 of thousands of $ at Menards over the years remodeling houses... and now this?

How I do I keep good relations with you and get refunded this amount... along with the 6% tax on top of that.