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1.6 736 Reviews

Menards Complaints Summary

105 Resolved
615 Unresolved
Our verdict: With Menards's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Menards reviews & complaints 736

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Newest Menards reviews & complaints

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J
8:57 pm EST

Menards service

I recently shopped at our local Menards store and noticed now that you have to bag your own purchases. I listen to all their advertisements about great service and now this happens, whats next? You might as well be ringing up your own puchases! After shopping at this store and spending our money I feel this is the wrong approach to customer service.

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Elmo96
Marseilles, US
Aug 31, 2009 4:41 pm EDT

Serves you right to have to bag your own purchase. People who are @holes deserve to have to bag their stuff after seeing the way they treat employees!

I can't WAIT to see what people say if we ever install self checkouts there.

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sara
burnsville, US
Jun 06, 2009 10:48 pm EDT

at my menards we bag them and so what if you have to at yours its not that big of a deal and lots of stores do that.

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vicky menards
Joliet, US
Apr 14, 2009 7:31 pm EDT

Maybe if you learn how to spell purchases we can bag them for you. By the way we have been self bagging for years.

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highrollinwooded
Negaunee, US
Apr 13, 2009 7:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

So...lets go back to the "old" days of a 1x2 counter space instead of conveyor belts, and have the poor cashier(myself!) have to take all your items out of your cart, bag them, and return them to your cart, usually fighting our way throught piles of snack wrappers, kids shoes, coats, etc...Does this sound like an efficient way to do business? It is NOT, hence the belts and self bagging. Quit being a lazy ### and bag it. If you are elderly, disabled, or there is not another guest waiting, 99% of the cashiers can and do bag your items!

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J
9:50 pm EST

Menards an employee, blackballing!!!

An employee at the Menards Store in Johnson Creek, John Kutz is blackballing, and telling some of my husbands customers, Wayne Hesse he does not like to refer them to him .It was because one of Johns friend, who sub contracted and worked with my husband.They had a falling out.So now John gives everything to his friend.And degrades my husband, who has been a good customer to Menards for years, one of Wayne's customer was told that they do not like to give Wayne.s name out. Wayne has never done anything to MR.KUTZ.Well, I will not ever buy anything from Menards again, who needs it.Home Depot gets all my business, from now on.John can say want ever he wants, but he works for Menards and does not own it.He may have worked there for years, but all customers should be treated the same.Regardless on you feel about them.They will not even hand his cards out, only John's friends cards.And to tell Wayne's customers that they would, recomend some one else.Well that is all I have to say.I think my husband sent a complaint also.But I wanted my say also.Thank You
Sincerely Julia Hesse

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Jeff Crapbill
,
Nov 30, 2008 3:43 pm EST

I know John Kutz and usually he is honest. But, he has a thing for his friend that is not normal (sick) but I'm sure when they split, like they always do, he'll hand out Wayne's cards again.

Thanks

ComplaintsBoard
M
10:05 pm EDT

Menards people r rude

I work at a menards and cant believe the people we get. I work in the rec department and cant stand half the people i deal with. Ive been threatened, pushed, screamed at, cussed out, you name it. If people come to me and be a complete ### do you think im going to help you. We are understaffed and never have enough people working. People need to chill out and realize this. If someone has to wait an extra 5-10 minutes they freak out. I like my job, but hate the people that shop there. People wonder why they never get help, 90% of the people are complete ###s. Its not our fault if something comes in damaged or has not came it yet. People need to realize this and stop taking it out on the workers. Same goes for returns, its not the workers policy its the stores. Dont take it out on us, were just doing our jobs!

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sara
burnsville, US
Jun 06, 2009 10:45 pm EDT

im sorry but i have no sympathy for a selfish whiney customer. what i also hate is how when they know you are on a break and they even say they know and they expect you to just help them and ###. today i was going home and wasnt even in uniform and this stupid old ### gave me this nasty look and i finally asked him what he needed help with after evily staring at me and he kept yelling "i cant hear you! every single time i said something. its rude to expect help when someone is not getting paid and are taking a break or not even working! and marcia D you cant just quit when you have a job there are bills to be paid and this econmy is tough.

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Marcia D
Marquette Heights, US
May 28, 2009 7:36 am EDT

I fyou don't like your job, quit! Working with the public sucks. People are rude, BUT that does not give someone the right to be rude back. Has your mother taught you nothing. If you try to approach people in a positive manner they usually repond that way. People have every right to be mad when they are paying for a product or service that was not recieved. You are not the only person in the world who has rude customers. Get a desk job in a closet if you don't want to deal with people. Otherwise...grow up. I have worked in retail for 20 years and for every bad customer I have I have 25 great ones. I don't let other people's bad days make mine that way. I was a store manager at the Home Depot, I know about the home improvement store business. I also know people at Menard's have bad attitudes and would have never worked for me. Try to keep the other side in mind when you wait on people, or get a new job.

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A Sympathizer
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Nov 03, 2008 10:15 pm EST

tru dat

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10:50 am EDT
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Menards awful place to work in

Menard's inc. is a HORRIBLE place to work the don't care about their guest or there team members they care about making money like the rest of America, so tell Menard's to stop ling in all there advertisements about caring about quality and service. They are full of s***, they force you to stay after they close and clean even when your schedule off at a time and tell you u cant leave until u finish. They wont let you take lunch unless u stay an extra half hour to make up for you taking a lunch. The owners of Menard's are piece of *** and need to learn how to help and take care of their employees Menard's inc. is a sweet shop of modern day. I hope Menard's goes out of business soon. and john and Larry Menard have to live on the street. Menard's *** and Larry and john r going to *** for their greed and how they treat people!

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Donnie Monson
, US
Sep 07, 2022 5:51 am EDT

I couldn’t disagree more. Every time I’m at Menards, regardless of location, I am pleased with their customer service. After reading this review, and considering the grammar, spelling, and unnecessary use of profanity, I feel it is a disgruntled employee or ex employee looking for a handout.

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Anne Henderson
, US
Apr 19, 2020 5:58 pm EDT

The only people who work At Menards are people who can't find jobs at other places or have a bad background menards does not do background checks. loser menards. do not work there.

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The Master Reviewer
, US
Mar 02, 2020 11:05 pm EST

I have worked at Menards for a little over one year. I have seen the good and the bad, but then all companies have both. I have a dedicated Department manager that helps you in any way he can. The Assistant Department Manager is a joke, he talks bad about any guest that has ANY sort of complaints, and slacks off (delegates everything, and sits around). As a part-time employee the benefits are non-existant. With how (what they expect) treat heir managers, I would not become one. The other staff members are great, they help if/when needed. They come from other departments, which is great!

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RonJeremy
, US
Apr 11, 2019 3:01 am EDT

Menard's is a joke. I loved the place at first, then I realized it was a bunch of losers that are stuck in a highschool loop, brainless honky tonk hoes, and [censored] kissing soy boys that listen to Alan Jackson in their halloween costu... Er Wranglers and cowboy boots. Watched the store fall apart for years, through a remodel and an entire management change and the place is more of a joke than ever. The HR Coordinator couldn't coordinate his [censored] from a hole in the earth. He and several others follows my trail everywhere trying to find dirt on me and apparently thinks I don't notice. He's even got undercovers trying to follow me. This [censored] is unreal. I'm not that easy guy. And I'm recording everything.

If your a boring generic [censored]bag that likes to stand around and talk about football and pussy for the thousandth time today and got a 17 on your SAT then this job is for you while you get that super awesome Liberal Arts degree.

:D

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Freddie200
, US
Jun 19, 2018 10:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I’ve worked at Menards for 2 1/2.Oddly the ones that I see slacking off usually quit. Hmmm. I for one think it’s a GREAT PLACE to work. I for one am not lazy. I take pride in my job. I adore my guests. I have those that request me. It’s true there are some manager that are egotistic. I for one am fortunate that our management isn’t. It’s unfortunate that so many of you had bad experiences. Not all of us that enjoy working there are lazy. I love a hard days work. Put it this way, so many times our GM will have the iPad doing the to do list and I’m already in the middle of accomplishing the task. I’m not a kiss [censored]. I was raised, “you see something needed done, do it/ if I tell once don’t make me tell you twice”.
I’m excited to get back. I miss my Menards family. I miss my guests. So understand folks, it’s not Menards in general, it’s a management problem, or lack of enthusiasm on ones part.

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Zachary Frye
, US
Jun 02, 2018 7:25 am EDT

Buddy you're a [censored] [censored] I love working at Menards making money is the goal of every company. Saying they don't care about there guest is ridiculous they do. I've been here for 5 years and have had no problems if I even feel a little sick they tell me to go home they give you plenty of raises and everything else. And what do you mean that staying after is bad THAT'S CALLED BEING AN ADULT. Please if you want to slam a company again use proper grammar and know the facts you [censored]

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Heather Zeis-Forrey
, US
Mar 23, 2017 6:33 pm EDT

You're delusional. You must've been a rotten employee. I love my job and the people I work with at Menards! ###.

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jimmy4342
, US
Feb 07, 2017 11:51 am EST

I work for menards warehouse and i love my job,

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Inventorygirl1
, US
Jan 07, 2017 7:59 pm EST

Wow! For those of you who are whining about having worked at or are currently working at Menard's, get a life. You want a better job, go out and get one. You are not forced to work there or anywhere unless you want to. Work hard, be on time and do your job and you can go as far as YOU want. Also, if you think you are so much smarter than others than you should first learn how to spell and use punctuation when you complain. I started out five years ago and got more than the starting pay because I ASKED for it and had a good work history. Please quit if you don't like working at Menard's and let the rest of us do our job!

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Sly Birchem
, US
Nov 01, 2016 2:57 pm EDT

I am an employee and LOVE my job. My co-workers, the management and other managers are wonderful to me and the customers. I work at the world's largest Menards and we have many returning satisfied customers and happy employees

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11:42 am EDT
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Menards rip off

I am a local contractor in an area where there are not to many places to get materials, so Menard's is the closest place. I guess the only complaint I have is that every time I order materials for a job (Menard's) will deliver only half of the materials to the job then try to charge me for another delivery.

Oh wait I have another complaint, I went in to order a roof package and the guy I spoke with told me to special order everything I needed so that it would all come in one package. Then after waiting two weeks I called to see if it was there and they told me yes but not all of it.

So I had to wait another two weeks for the rest of it. Well then it finally showed up, Then they told me it would be delivered the following week well that following week arrived and no materials. I just spoke to them and they said there is nothing they could do other than schedule another delivery for a week later.

So now I have been telling the customer that his roof will be done several different times do to Menard's #%&*-ups. This has happened on three different jobs you would think I would know better by now.

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jgonyer
, US
Aug 07, 2012 2:32 pm EDT

I worked for that Minot for about 3 mo, and I'm appalled. I was in the paint Department that ran fine under the manager that was on when I arrived. But she left (conflict of interest) and it all went to pits. None of the managers care about actually taking care of the customers OR their workers, just about getting that extra buck in the bottom line.
One particular event I remember was an elderly, disabled lady who came in with a 5 gal of paint on her rolling walker. It was watery, and after re-shaking it (company policy to ensure everything blended properly), it was still watery and took a few coats to even begin to coat a paint-stick. The previous manager said I only had to get manager approval and typically with defected buckets like this one, we'd replace it without a hassle. So I went to get the current department manager and he flat-to-my-face, in front of the customer, said "We've never done that." He then turned to the customer and told her that if they handled all the defects in paint, they would rot out the bottom line. The lady (and myself) was so appalled she left the paint and stormed out, telling customers of what transpired on her way out. It was a few weeks later that I stepped out and proceeded to pelt the manager with complaints everytime I came in as a customer. (We were trying to rebuild our flood-damaged home, and it's the only place to get supplies). Nothing ever changed.
Seriously, I'm surprised the store hasn't been reported. If you look on google, you'll see under the map 3 images that users selected: A broken lightbulb, a CEO laughing and counting the big bucks, and a CEO using big bucks to light a cigar.

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Kate Overby
, US
Jun 21, 2011 12:30 am EDT

We have also seen the great service at Menards/ Minot! They sell inventory that is not in the warehouse, no one knows where anything is and it took, literally, 3mo to get a replacement window that they informed us was in their magic door #22. After travelling nearly 200mi to pick up the window, on an 80 degree day with an infant in a carseat, I had to help search door #22 for a window that could not be found. Spent all of the day trying to sort this problem out, no one acknowledged an extremely irritable baby and even angrier mom. So furious at the passing of the buck, I told them I was leaving with a window...whether it was mine or not. Horrible service... If Lowes or Home Depot should come into the area, Menards would go belly-up! I did leave with a window that was not what we ordered. Hate to have to do business here, but cannot get competition into Minot. BTW, if you order nice Pella windows, cabinetry or custom countertop here, I have seen how these items are handled in the warehouse. If your incredible Pella window leaks the winter after installation or your countertop suddenly fractures do not be surprised. Alternatives are Menards of Bismark or Lowe's and Home Depot in Billings. If you are purchasing expensive products and need more than a tube of calk, the travel will pay for itself over and over.

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Shaun
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Oct 05, 2008 8:41 pm EDT

Tim,
Have you spoke to the store manager about the delivery problem? What did he say the reason was for the delivery delay?

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6:47 am EDT
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Menards terrible experience

I'm not writing about a bad purchase experience with Menards although I have some if you want them. I'm writing about my experience building a Menards. As a GC we purchase hundreds of thousands of dollars in materials from Menards and I would think that makes us a good customer but apparently there is no such thing with Menards. John Menard has created a company that specializes in walking all over anyone who stands in the way of a profit. I have never had such a hard time getting paid on any job before! We had the entire shell of the building up before they released a single dime! My excavator almost shut down the construction entrance with a his back-*** on the demand that he get paid. They used every excuse and lie to withhold payment. They flat out stole money from my contract and challenged me to try and sue them and their "office full of attorneys". I've never been so mistreated in my life. Maybe all big box stores are the same but for now I will take all my business to anyone but Menards. "Save Dirty Money at Menards" - God bless the little man.

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Dome
, US
Sep 04, 2009 7:47 pm EDT

Ask why store didn't have motorized carts for handicapped customers.was told it was because of insurance. can not shop there because i can not walk long distance if you had carts i would shop longer and spend more money . so you lose my business and others i am sure. the reason for not having carts is not because of insurance it is not a sufficient reason it is discriminating against the handicap. Lowe's have them so i take the bulk of my needs to their store i like your prices but it is a inconvenience to shop in your store.

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JRMO
Eau Claire, US
Feb 10, 2013 1:06 am EST

Welcome to the real world, you pompous, self-centered a**. First, it does not matter whether you spend one dollar or "hundreds of thousands" of dollars, EVERY GUEST is a good guest. Why should you be any more of a "good" guest than the little old lady who spend only $10 for a new toilet seat? The amount of money you spend is completely irrelevant. Do you expect "special" treatment at your grocery store or gas stattion. Try this, you blithering idiot - next time you go to the gas station or grocery store, ask for the manager when you get to the cashier. When the manager arrives at the checkout, tell them that you spend "lots" of money in their establishment, and then ask if they will sell you the gas or milk at last week's sale prices (or a discount) - because you are such a "good customer". Perhaps the irritation you feel at the response you receive will cause a fatal heart attack, leaving more air for intelligent folks to breathe. Second, why would you expect payment BOFORE the job is complete? When you FINISH the job you get paid! No-one is going to "release a dime" for a shell of a building - you have unreasonable expectations. Get a life!

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Blah blah blah.
Crystal Lake, US
Nov 21, 2009 4:31 am EST

im sorry but if you go to the store alone and are a handicapped...then you need someone else with you...the world isnt suppose to just change at your cost...i work at menards and yeah i feel bad that we dont have a lot of wheelchairs, but handicapped shouldnt be alone in the store...or bring your own goddamn wheelchair...###s...what else do you "special" "privaliged" people need? want us to do your shopping for you? bag your ### at the ###ing "self-bagging service"? wipe your ### and hold your hand around the store? get your ### together and dont shop alone if you need a wheel chair...if you are a handicapped, have a damn chair or walker with you.

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nb47mn
Stewartville, US
Nov 09, 2009 4:43 am EST

I used to work for a Menards in Rochester. They had like maybe one chair for all the people who had trouble walking. I would feel bad or those people and always wondered myself why they are so inconsiderate not only with their employees but also their customers too. That's terrible. I lost my job there this Sunday because they discriminated against me for my gender. They knew I was pregnant and therefore entitled to rights by law to keep my job. It's not that I have become irresponsible; I was just unable to live up to all these expectations in my life. They don't care.

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angry customer
Paxton, US
Jan 16, 2009 8:00 pm EST

god bless you too. that really sucks that they couldn't pay you all the while they were misleading and everything but short of stealing from everyone else

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Shaun
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Oct 05, 2008 8:45 pm EDT

Sam,
Did your contract say that you would get paid during the construction or when it was 100% done?

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Menards awful service

I bought several items with a check of $120 at Appleton West. Got home found I bought 2 wrong items. Returned the next day and they gave me an in store credit, sent me through check out to repurchase. 2 weeks later, wife returned with $11 of extra unused still packaged project parts while she was in town. They gave her an in store credit claiming she bought items with a gift card even after I told her to expect cash and after an argument with supervisor. I went back, calmly explained all this and received cash and a "I don't know why they did that". We live 30 miles from this store in Ogdensburg, closest store. The person at the store gave me a customer survey slip to send to corporate. I sent it and Arlene sent a letter back stating there store policy is clearly printed on every receipt. What that had to do with my inconvenience is beyond me. The cash I got only paid for gas to go back. What they did was way out of line. I have several other complaints over 20 years of problems I will post here about Menards. Stay tuned...

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sandy
,
Aug 31, 2008 1:20 pm EDT

I got home didn't have black flag spray i bought i called to tell them cause i couldn't come back in tonight or tomorrow cause i work by time i get off they will be closed it being labor day i called the girl asked me if the door nobs i bought were they in a box or plastic container {i gave her the numbers of bottom of recet} asked what color the bag of potting soil i bought! I asked talked to manager i got hung upon. I called back after the 5th time was talking to the manager while he was talking to some one else i asked him if he was listening he said yes then asked me what was i saying! Didn't get the spray just rude people.

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Menards Guy
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Oct 03, 2008 8:12 am EDT

You received an in store credit because like all retailers in the United States, checks takes 14 days to clear. If you had waited 14 days you would receive cash. This policy has been the industry standard for 25 years.
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On the second return I assume you did not have a receipt or the return was still within 14 days of the check being written. Among the competitors Menards has the MOST lenient return policy and continues to be the industry standard for guest service.
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All return policies are clearly posted above the returns counter and on the back of all receipts.
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Materforce

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Menards i've never realized

I never realized what a slip shot operation Menards is. I was always a big Menards fan until they built their new BIG Menards. I always felt like I was getting a good deal in the older smaller store; now I see that we the consumers are paying for the newer bigger store. The prices have definitely increased in the goods I used to buy regularly at the old store. Now, I am reading about how Menards is so bottom line money grubbing, not caring about hiring quality knowledgeable employees, not fair to their employees...it sickens me. I think I'll make a switch to the Home Depot.

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Menards man
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Nov 26, 2008 9:34 pm EST

What company isn't about putting money on their bottom line? Do your research Will...while prices are going up everywhere, Menards is still the lowest price. And, while we are opening new stores consistantly, HD is closing stores across the country. By the way, Menards cares more about its guests than depot and lowes...they only care about their stock holders.

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Shaun
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Oct 05, 2008 8:53 pm EDT

Will,
If you haven't noticed, everything in the world is going up in price. Go ahead and price shop, HD may beat Menards on a few things, but for majority of the items Menards will have them beat. Good luck finding someone who will say hi to ya at depot.

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12:07 pm EDT
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Menards I will not be back again

2 months ago I started a simple 12x20 deck project, to my concern about previous menards encounters my wife talked me into going back to purchase the Ultra deck Fusion decking and railing system. Needless to say I still am not done with the deck, for starters we special order the decking and can no do it over the phone with a credit card, so I have to drive 50 miles to pay for it. Second it was a delivery date of 7 days which turned into 21/2 weeks and then to top it off the railing system was wrong. Reordered and had to wait, by now my deck stringers are all twisted from drying out. Finally get to installing the hand railing and find out that I got F_cked again, they did not give me the correct handrail insert, I had to go to the web site myself and tell the dip s_it at the counter what I needed, Thanks Menards for all the Headache and wasted gas to and from, I WILL NOT BE BACK AGAIN.

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Nate711
, US
Jun 16, 2017 2:40 pm EDT
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I ordered the UltraDeck Fusion to replace my 12x12 wood deck and I absolutely love it! It was a simple process for me. I simply measured to see gow many boards I would need, and ordered them from the Menards website. I was able to track my order online to find out when it would arrive. It was a great experience on my end! :)

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You know what they say about opinions
Omaha, US
Sep 28, 2010 8:34 pm EDT
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Wow is all I have to say. Great job taking ownership blaming a botched order or delivery on a vendor YOU chose to hire. Menards would have your [censor] if it knew you were online representing thier business on a complaint board defending a mistake that was made. In good business you take the hit and assume the responsibility if there was a mistake... regardless of whether you outsourced to another company. Sure this guy got "[censor]" (real professional) with someone... that is also "how it is" in the industry you are in. Try working for a call center... then again please don't. Have fun hating your jobs until you get real ones.

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LockJawCowboy
Omaha, US
Feb 26, 2009 12:55 am EST

I have been with Menards for 8 years and i have never known them not to take a credit card over the phone. There is alot of information that we need, things that someone with a stolen credit card would not know. On the special order contract it says ESTIMATED DATE OF ARRIVAL. With the emphasis on ESTIMATED. You come into Menards and expect to have everything handed to you. Well guess what it is not their deck it is yours! They are there to make sure that you get everything that you want and need. They are not there to tell you what color or what size or how amazing it may be when it is done. They are there to help you make your project as easy and affordable as possible while still giving you great value. Menards has professional estimaters there 5 days a week. All you have to do is give them your blue prints and what you would like it to be constructed of and they will do the rest. Do they sometimes make mistakes yes. That tends to happen in everyones lives.

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Frank
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Nov 24, 2008 6:28 pm EST

I don't know what you might consider "a simple 12 x 20 deck project" based on the information you provided, but it sounds like you started the "project" before you had all the materials. Rule of thumb; over compensate on the materials you will be using, its better to be safe than SORRY. Besides you can always return the leftovers to Menards. I currently work at Menards as a recieving/lumber yard team member. We handle all of the lumber and decking as well as the special orders. However, we only recieve them. The employees at the building materials desk place the orders. I encounter customers (or guests as Menards would like us to call them) who have or have had problems with their special orders. Like the comment says before me, it is most likely the vendors fault. It is possible there may have been some miscommunication between you and the building materials associate upon ordering the item, but we have no control over the order or when it will get there. So the next time you have a complaint. Make sure its with the right company.

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mr rude
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Oct 20, 2008 10:22 pm EDT

Your the problem. I work at a menards. You cant expect the guy who sold it to you to know that the item would be wrong. We sell thousands and thousands of items, you cannot know everything about every item. Im sure you got ### with someone about the order time. Most likely a receiving team member, how would it be there fault. If it took longer than expected its not the stores fault its the vendors. The reason for not taking credit cards over the phone is due to high rates of credit card theft and abuse.

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8:40 pm EDT

Menards scam and fraud

I am sorry to bother you again, I sent an email in regards to getting rehired with the company, if possible contact me at [protected] or email me. When it comes to working i am a hard and a dependable worker thank you for taking the time to read this i hope i could hear from the company.

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Menards - bad customer service

We were building a deck and decided to go to the store a week ahead of time to order the wood. The order was printed out on a piece of paper for the clerk to enter and she did so - we went to the front of the store and paid. We had scheduled delivery for the following Sunday. When they came to deliver the boards this huge truck comes and drops off 20 20ft...

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4:43 pm EDT

Menards poor management

I work at the Clive store and have for the last four and a half years. I enjoy the work that I do, but the managment is horrible. I don't feel like I get any where when trying to go to a manager. Mike Goode is the type of manager that can't manage the store. He is a good person in general, but as far as problem solving, he can't. I feel like he puts alot off on me in my position. I make alot of final calls that I don't have the authority to. Dennis Johnson gets very angry, very shortly. I have seen that man cuss, scream and throw things in front of guest. Scott Jeffreys. Thats a hole different story. He is the type of manager that thinks he has the answers to everything but knows absolutely nothing. He is good at putting freight away but that is it. And last but not least Henry Eslinger. He is just as worthless as Scott. All of the managers know nothing about the front office, nothing about deliveries, cashiering, selling product, nothing...

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mr rude
,
Oct 20, 2008 10:41 pm EDT

I work at menards as a rec manager. I cant go to any of my managers either. If one of the store managers has a bad day he will treat everyone like a piece of ### and be very unprofessional. I hate the store and cant stand the guests at all.

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Minnie Neptune
,
Aug 07, 2008 6:36 pm EDT

Who can I get In touch with about this company I will be call the BBB. on Mondat about this company.

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8:28 am EDT

Menards 1,000 dallor door

My wife picked out a certain type of door with blind inside the glass. I thought we were getting a good door being it was a CRESTLINE. First problem is that the door was and is not square. I did not know this until after the door was prepped and in the door jamb. My wife tried using the blinds. Both sides did not operate correctly. Either getting stuck half way up or not moving at all. The blind themselves were damaged inside causing some blinds to come together causing a opening. I called the company - WARNING #1 : Warranty was from the date they made the door. Not when I bought the door. Good thing I called right away because they had to specially make the door glass and that was going to take 6 weeks. The guy brought out the replacement glass for both doors. It look as if it was going to rain. So he decided it's not worth having the opening while it could rain in. No tarp? SO he comes back again. This time he opens the crate and finds it is the wrong glass. So he orders another set. This time 6-8 weeks more. He finally comes and replaces the glass in the doors. Repairs made but the blind now falls back down once the slider pulls the blind to the top. WARNING #2: CRESTLINE doors are crap! $1, 000 dollars of blue collar money wasted. I should have gone to PELLA.

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MAC
Alabama City, US
Feb 15, 2009 3:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

O.K. SO

JSUT WAITE JUST 1 SECNOD, I HEAVE SEEN AND WALEKED THRU ALOT OF DOORS IN MY TIME (SICNERELY) BUT I HAVE ENEVER HERD OF AN $1, 000 DALLOR DOOR, FOR TAHT PRICE YOU MIGTE AS WEKLL GIVCE SOME OF THE MTO ME, I COULD USE IT ON SOMEHTING U & I ACTALLY NEED, ,

WAIT $1, 0000 DALLORS! OR MY LORD HVAE MERSY, THER ARE POOR PEPLE WHO CULD HAVE USED IT!

AND -- IN THIS ENOCOMY?!? I CAN SAY NO MROE..

BLESSINGS

Dr M A CARNARVORO

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Anon
Eau Claire, US
Jan 25, 2009 6:37 pm EST

David,

If you are blue collar, you sure wasted alot of good money on a college education.

thx

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Menards My car damaged

When I was shopping inside Menard's store, my car in Menard's parking lot was hit by a shopping cart. It caused a damage to my car. I found the shopping cart next to my car when I walked out of the store.

Now Menard's denied the responsibility of my car's damage. I think it is not fair. My car was damaged by their property but I as their their cutomer need to take the loss.

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Menards awful treatment

I work at Menards. The way they treat their employees is absolutely awful. It's no wonder that their is a work shortage in this corporation. I know many part time employees that work at least 70 hours a week. Managers are apathetic to the feelings of their employees. An example being when a department manager walks outside to find a product for a guest, only to leave a new employee at the desk by himself totally overwhelmed. The verbal abuse from customers also goes unchecked. The work is not matched by the pay received. If you plan on working at a Menards retail store, this is a warning that they cover up the true image of the franchise with benefits. I have yet to see a penny of my 500 dollar sign on bonus.

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freedom from menards
, US
Oct 30, 2014 7:38 pm EDT

Also, Menards doesn't have a signing bonus. This isn't the military or professional sports. If they have one, its probably for corporate or manager positions not for full time or part time positions. So, we have no clue on what your talking about.

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freedom from menards
, US
Oct 28, 2014 9:51 pm EDT

To all the people saying were lazy and have no work ethics. Screw you and get a life! Retail is one of the worst jobs out there. Why don't you find a real, more skilled job that you actually have to work hard at (I have one with my college degree) in the real world outside of retail. Oh wait, you can't. Sucks to be you guys. That's why you people think its the greatest job out there. News flash, Menards sucks to work for and is the typical dead end job unless your in corporate. They use IPS and just enough benefits to lure unsuspecting people in, but it doesn't make up for the lack of perks and pay for the work done, no work/life balance, and the crap up you have to put up with daily there from rude customers and clueless co-workers/bosses. All there pay and benefits don't make up for that. Management is a joke and most are unqualified for the position. Alot of them have no idea how to run a business, lack professionalism, micromanage, and they don't appreciate their employees hard work. If your a good worker like me, it seems management wants you there during all hours of operation until you feel like your practically living out of your car as if you don't have a anything else going on in your life such as taking care of a home, family, etc. The hard worker never gets appreciated or feels a sense of accomplishment, and we get the rath of the GM's when things are not done right by others, because they know we will pick up the slack of the real lazy workers. The hard worker is the pack mule for this place since alot of workers are incompantant. The benefits Menards gives full timers are laughable, especially your health insurance coverage/cost and vacation days intially. Seriously, why do you have to wait a year to get vacation days and no sick days? Do you think people never get sick or get burnt out? Really, good companies know workers need a break once in a while and offer some sick days! This is why you guys have such high turnover. This place is a joke and is ran by a bunch of greedy heartless people who don't value their employees hard work they do for them and don't give them proper compansion/benefits and rest. Stay clear of working here! I get payed more and better benefits, treated with diginity, and have a work/life balance at my current job working 40-45 hours every week Monday-Friday.

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Dead209
Moline, US
Oct 08, 2012 11:40 am EDT

I have worked at the Moline Menards for the last five years under two GM's. The job is a piece of cake if your willing to learn what the products you are selling do. This way the guests wont think you are a dummy. I also have never heard of a "signing bonus". This is not the NFL. Sure, the pay is not the greatest ever but there is a weekend premiun pay bonus and if you worrk 1000 hour in the calender year you are eligible for IPS (instant profit sharring). Plus, they department managers have you fill out an avalibility sheet when you start working so they know when and when you cannot work. So, either you are a liarface or your manager was a dick.

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sam06
, US
Feb 26, 2011 3:33 am EST

when walmart has misprints in their ads they post the bulletin as soon as you walk in the store, they dont sell the product at the wrong price. get over it.

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thisismyname
, US
Feb 11, 2011 10:35 pm EST

You can get ahead at Menards - IF you are willing to be a corporate slave. If you are willing to take crap from 'guests' and management alike. If you are willing to do WHATEVER they tell you, even if it's harmful to your health. Like lifting things that you say are too heavy, working outside in the hot summer or cold winter without proper breaks. Being willing to be thrown in whatever department they decide they want you in. (like you're hired for Wallcoverings and they move you to Hardware) You have to watch who you talk to and don't talk to and heaven forbid you express your 'disagreement' with anyone above your head. They will find a way to use it against you. They will sometimes mess with your schedule just so you will get write ups and too many write ups = fired.
It may be like that with every 'corporate' business, this is the only I ever worked for.

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me#!?
brady, US
Nov 28, 2010 3:30 am EST

to the last response of all complainers are lazy, i was just hired an i worked my tail off this wkend and I have an issue with another higher employee who is favored by a manager and gets away with crap. I confronted him this morning and he went to that mnger, i was sent to the office, cut my finger later and he wouldnt find me a bandaid or nothing, pretty much ignored me most of my shift! Our store managers and dept managers work their tails off, I love working with people but I agree some mngment don't care and it is sad to read some of these blogs... I am a hard worker, but there are little things that when u are new you have to watch who toes you step on so you dont go to the office.

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obf
Saint Cloud, US
Dec 18, 2009 11:13 pm EST

Menards is a great place to work for if you have common sense and a good work ethic. All of the complainers are lazy, only-childs who are used to getting their own way.

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MC15
, US
Jan 02, 2017 1:02 pm EST
Replying to comment of obf

LOL! You must be delusional if you think Menards is a good play to work for. Is that all you supporters of employment at Menards have to use as a rebuttal is the old get a job or work ethic card? This is why Menards is not allowed to change for the better, because you people just stick your head in the sand when confronted with this. Don't be fooled by people like obf that say Menards is a good place to work for. obf, why don't you find a "grown-up" career if your such a great worker. In truth, Menards is a "dead-end job" and not an employee friendly place. Thank goodness I got a college degree. The company I work for now is complete 180 of this place.

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bob22222
Effingham, US
Dec 05, 2009 8:03 pm EST

Ill be completely honest here, The menard's i worked for was great till the change in management. which lead to a new manager from out of town, not knowing any of his employees marches in and states im not here to push a broom or help you but here to guide you. that makes since and all but if I'm standing there with a Thousand dollar door, glass panels and your the store manager and the only other person around. you don't stand there and watch me struggle, you come help me so you don't have a mess or paper work to do later. With my new found hate for the new store manager i found myself in a dilema facing a bad untrained staff and myself with being part time and them trying to overrule my work availability with school. they attempted to schedule me over my school hours and as well tried to write and fire a lot of us for our availability. instead of just hiring more people which they said was out of the question. By the way what i mean by untrained is my first day and from about every employee on is i got to job day with no experience with a forklift and i was told to get on it drive back and forth and i was done.
giving every answer to all the writing test and the video test as well. it was basically like having my cheat sheet under my desk at school but in plain sight.

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dontmatter
, US
Sep 22, 2009 10:44 pm EDT

Yeah menards base pay is ok for a person who is in college. The bonus or overtime pay is a joke and most of all the management is a joke. To me it seems they have poor managment from some of the decisions and ways they problemsolve and do things. Half of the managment in this company dont even have a college degree and for them to call the shots and problemsolve... I think a kid in high school could perform better. Only the people that dont go to college and get into managment think its a great place. They have no training in how to make things work in a business. As for employee rights I think they break that all the time. Makeing a part-time employee work over 40hr a week 11hr a day... yeah ok give us some full time pay.

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anonymous1966
Omaha, US
Sep 21, 2009 5:56 pm EDT

I worked for Menards for almost 5 years, it was a happy experience overall. I have never heard of a "sign-on bonus" even being offered. If you work the long hours, you get paid a decent paycheck. I consistently worked about 50 hours per week, nice overtime checks. Got extra $$ to work on weekends, too. Good bonuses also. Most people I worked with had little or not experience beforehand, but they have a good training program. No where else can you make that kind of money with no experience or college degree. I always felt like we treated out customers like we wanted to be treated ourselves, but obviously you can't please everyone.
What "franchise" are you talking about? This is a company-owned store. There are no franchises. You must be mistaking this for McDonald's.

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Menards defective decking

Purchased Decking from Menards Green Bay Wi Made by Biewer Lumber St. Clair Mi. Defects inspected by Mark Vetter Biewer Lumber on 6/17/08.

Deck is splitting/twisting? This was brought to builder’s attention Mecca Construction & Menards last year. Need to be addressed and corrected. Spent $11, 287.56 on a deck that after a year looks worse then cedar decks it replaced that was 17 yrs old. I have been requesting correction from the builder. (Mecca Construction) and Menards for over a year. Menards sent an inspector last year. Never heard anything. Biewer Lumber sent Mark Vetter after I called Mecca again.

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Rayda Menendez
,
Jul 25, 2008 12:32 pm EDT

I was on line checking my checking account and was charged 69.90 plus an over draft fee for 35.00 and I can't find a phone number to get my money back. Please if anyone out there has their phone number please let me know.

Thanks

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Menards sold damaged patio table as new

We purchased a patio bistro table at the Jackson, MI Menards 6-20-08. The carton had been re-taped but we thought it was only handling damage. What a surprise when we got home, it was easy to tell this table had been sold and assembled before. The paint was chipped on all 4 corners of the table, yet it was sold as new! The exchange process cost over 75 miles round trip and 3 hours elapsed time. What a waste of time because of careless employees at Menards. They didn't offer anything extra for our gas, time, & trouble.

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average joe
,
Nov 30, 2008 10:06 pm EST

lol at stupid people, cry some more about driving after you were stupid enough to buy and not look at the item before you hauled it cross country. Let me guess, menards should have given you a free table to make up for it right... lol [censored]

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mr rude
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Oct 20, 2008 10:30 pm EDT

Careless employees? Like its the employees fault, ha. If a guest comes in being a complete dick or hands me a ticket and tells me to pull it, do you think im going to be so carefull with your items. You should have checked out the item before you bought it. Would you buy a package of eggs if the carton was crushed? Its your fault and what do you want a ###ing gas card for your troubles? Go shop at the depot there so much better!

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1:55 pm EDT
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Menards I won't shop there again

I bought a side by side refrig. At menards great deal even bought a 3 year warranty! They delivered the wrong one I went to the store to straighten this out, was told the one I bought the day before was priced wrong and I owed them money With my paper work in my hand 4 store managers told me they would do Nothing to help me. I spent $800 in menards and they said To bad, I ask the manager if he knew Bait and Switch is illegal He didn't know what that meant. I will never shop at Menards again!

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Tammy Wright
,
Oct 30, 2008 2:34 pm EDT

Why didnt you just tell them to REFUND your money.Besides there is laws that state if an item is mispriced the place HAS to sell it to you at the price advertised.

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mr rude
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Oct 20, 2008 10:42 pm EDT

Good go shop at the depot, to will pay a ton more for anything there. Good luck.

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Menards menards thinks this will blow over

I was injured at Menard's located on 53rd Ave in Davenport, IA.

I was looking for some 1x4x8 boards, and acquired the help of an employee. The employee was up on the second level of Aisle G out in the lumber yard. I asked the employee to hand me down a couple boards at a time, and the idiot employee handed me down 6-7 boards at the same time.

I grabbed the boards from above my head, and lowered them down to my chest and proceeded to lower them down to the ground while squatting. The employee dropped his end, and I bore the full weight of the boards, and heard a bang, as the boards hit the hand rail about 5 feet above my head.

Immediately I felt something large hit me on the top of my head, and I dropped to my knees. Apparently, a fire extinguisher was hit by the boards and it hit me in the head.

I was totally shocked, and got nauseous, and had some blurry vision. I went and found a manager, and filled out an accident report and my wife drove me to the ER, where they performed a CT scan and discovered I had a mild concussion.

The manager of Menards, Mike, informed me that someone would contact me on Tuesday. I called the store manager on Wednesday and talked to him about it, and he made me feel like it was not his problem and that someone will call me about it eventually.

I didn’t get a call by Thursday, so I called and spoke to the manager again, and he was upset that I had called him and said that he had other things to take care of and asked if there was anything else I needed. I informed him that I will be getting a lawyer and he said, and?

I am pissed that the fire extinguisher was just resting on a perch, and was not attached to anything. It was hanging on a plastic bracket, and that it fell so easily. I have video on my phone after the fact. Showing just how unstable it is on the perch it was sitting on. And I also took some pictures of it as well, for the lawyer.

I am pissed that Menards thinks this will blow over.

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ugh_complaints
Indianapolis, US
Feb 11, 2011 4:36 pm EST

They don't have district managers or regional managers. They have General Managers at each location. You should have known you weren't paying the full amount from the beginning. Didn't you think it was odd when you got to the register?

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dgdgdg
, US
Dec 13, 2009 7:16 pm EST

I am going to plant myself firmly into the group who is ok with Fire Extinguishers being easily removed... you know... in case of fire.

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ToolMan
,
Sep 10, 2008 10:46 pm EDT

The information you gave about the fire extinguisher is false. I have been to the Menard's in Davenport and I know that the extinguishers are not just resting on persches. They are attached to the 4x6's that hold up the top level and 6 1x4x8's is just like carrying 3 2x4x8's, which extremely light. Not to mention that they are Kiln dried so it's not like they are saturated with water. By the way, Davenport Menard's aisle G is a self serve aisle therefore he did not have to help you!

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Casey Horton
,
Aug 11, 2008 11:53 am EDT

Your a ###! 1-4-8 Are tiny you deserve to get hit the head if you cant carry that!

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Menards Guy
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Jul 15, 2008 9:54 pm EDT

The store has no authority once an accident occurs. You need to contact their insurance company direct to pay for any medical expenses.

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Menards - scam and cheating

We purchased carpeting for 4 bedrooms, a hall, and stairway at Menards and were told it would take 7-10 days to arrive. Three weeks later it finally came in. The rooms have been emptied of furniture and the old carpeting is gone. I have taken a day off from work. The installer starts to lay down the carpeting and discovers that each roll has been cut too...

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Menards Customer Reviews Overview

Menards is a popular home improvement store that offers a wide range of products for DIY enthusiasts and professionals alike. The company has received numerous positive reviews from customers who appreciate its vast selection of products, competitive pricing, and excellent customer service.

Many customers have praised Menards for its extensive inventory of building materials, tools, and hardware. They appreciate the convenience of being able to find everything they need for their home improvement projects in one place. Additionally, Menards offers a variety of services, including custom cutting and installation, which customers find helpful.

Another positive aspect of Menards is its competitive pricing. Customers appreciate the store's low prices and frequent sales, which allow them to save money on their home improvement projects. Menards also offers a price match guarantee, which gives customers peace of mind knowing they are getting the best deal possible.

Customer service is another area where Menards excels. Many customers have praised the store's knowledgeable and helpful staff, who are always willing to assist with any questions or concerns. Menards also offers a variety of online resources, including how-to guides and project ideas, which customers find helpful.

Overall, Menards is a highly regarded home improvement store that offers a vast selection of products, competitive pricing, and excellent customer service. Whether you are a DIY enthusiast or a professional contractor, Menards is a great place to find everything you need for your next project.

Menards In-depth Review

Overview: Menards is a leading home improvement retailer in the United States. With a rich history spanning several decades, Menards has established itself as a trusted name in the industry. The company offers a wide range of products to cater to the diverse needs of homeowners and contractors.

Product Range: Menards boasts an extensive product range, covering categories such as building materials, appliances, home decor, tools, and more. Each category is further divided into subcategories, ensuring that customers can easily find what they need. The quality and variety of products available at Menards are commendable, with options to suit every budget and style.

Pricing: Menards adopts a competitive pricing strategy, offering affordable prices for its products. A comparison with competitors' prices reveals that Menards often provides better value for money. Additionally, the company frequently offers discounts, promotions, and loyalty programs, allowing customers to save even more on their purchases.

Customer Service: Menards excels in customer service, with a team that is responsive and helpful. Whether through phone, email, or live chat, customers can easily reach out to the support team for assistance. The availability of multiple communication channels ensures that customers can choose the most convenient option for them.

Website Usability: The Menards website is designed with user-friendliness in mind. The navigation is intuitive, making it easy for customers to browse through different categories and subcategories. The search functionality and filters further enhance the product discovery process. Detailed product information and specifications are readily available, helping customers make informed purchasing decisions.

Shipping and Delivery: Menards offers reliable shipping and delivery options. The company ensures speedy delivery of products, minimizing wait times for customers. The packaging quality is commendable, with products arriving in excellent condition. Customers can trust Menards to handle their orders with care.

Return and Refund Policy: Menards has a customer-friendly return and refund policy. Initiating returns and obtaining refunds is a hassle-free process, ensuring customer satisfaction. While there may be certain conditions and limitations for returns, Menards strives to accommodate customer needs to the best of their ability.

Store Experience: The in-store shopping experience at Menards is top-notch. The store layout is well-organized, making it easy for customers to navigate and find what they need. Knowledgeable staff members are readily available to provide assistance and answer any questions, enhancing the overall shopping experience.

Reputation and Trustworthiness: Menards enjoys a strong reputation in the industry, known for its reliability and trustworthiness. The company has garnered positive customer reviews and ratings, reflecting the satisfaction of its clientele. Customers can trust Menards to deliver on its promises and provide quality products and services.

Sustainability and Social Responsibility: Menards demonstrates a commitment to sustainability practices. The company actively engages in environmental conservation and energy efficiency efforts, contributing to a greener future. Menards also participates in community initiatives and philanthropy, showcasing its dedication to social responsibility.

Pros and Cons: Menards has several advantages, including a wide product range, competitive pricing, excellent customer service, and a user-friendly website. However, some customers may find limitations in the return and refund policy. Overall, Menards' strengths outweigh its weaknesses, making it a reliable choice for home improvement needs.

Conclusion: Menards is a reputable and trustworthy home improvement retailer that offers a wide range of quality products. With competitive pricing, excellent customer service, and a user-friendly website, Menards stands out in the industry. Potential customers can confidently rely on Menards for their home improvement needs, knowing that they will receive top-notch products and services.

Final thoughts: Menards' commitment to sustainability and social responsibility further adds to its appeal. By choosing Menards, customers not only enhance their homes but also contribute to a greener future and support community initiatives. Menards is a reliable partner for all home improvement endeavors.

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