The complaint has been investigated and
resolved to the customer's satisfactionResolved Memorylabs — Bad business practices
resolved to the customer's satisfaction
I, too, was deceived by this company. My father and I each ordered two "OEM" Western Digital WD7500AAKS hard drives, for a total of four. They arrived fine, but they were what I would clearly consider "white label" and not actually "OEM." That is to say, the Western Digital labels had been removed and replaced with generic labels, and the drive identification in the firmware had been changed to a generic identifier. Furthermore, when I called the company to complain that these drives that were specifically being advertised as Western Digital had no indications of being so, they let on that the drives were actually remanufactured; that is to say, USED. Nowhere on the product page was there any sort of terminology depicting the drives as anything other than new.
The RMA process was hellish. After multiple rounds of phone calls and emails, they would not waive the 15% restocking fee. I sent the drives back, and my father and I each filed a chargeback on the restocking fee and the original shipping cost. Fortunately, this was not contested, and through the chargebacks we received our money back in full.
I would strongly recommend against ever doing business with this company. They are a deceptive, fraudulent corporation with abhorrent business practices. Seven months later, they continue to advertise products from multiple manufacturers as "OEM" or "New" when they are NOT "OEM" or "New." How do I know the second part without having ordered from them again? Because I just followed a Pricewatch link to a MemoryLabs WD10EACS drive advertised as "NEW", but the product page clearly lists it as "Recertified." At least they're half-telling the truth these days.
I've been in touch with the trademarks department at Western Digital, and they do seem to be interested in pursuing action against MemoryLabs.com. Take my advice and take your business elsewhere.