Meaningful Beauty reviews and complaints 1
View all 139 complaintsMeaningful Beauty - poor business practice
I ordered the product and asked when I ordered it, if I could just order one kit. The agent said it was an automatic renewal and I would have to cancel it at a later date. When my product arrived, I immediately called to cancel my next order. Seemed simple enough. Then, a few months later, a product kit arrived in the mail. I called again to ask why I received the product. They said the account was put on hold, not cancelled. I cancelled the product again. They said I would have to take the product down to the post office and return the product, so I did. For the next 3 months, approx. $40 was charged to my credit card. Now I have contacted meaningful beauty for the 4th time. They said they have now cancelled my account, however, they did not receive my product and I would need to forward proof of my shipment before they could refund me the approx. $120. I am now at a point of where I am sure they hope I am at, where the time to do all of this, is just not worth the $120. It appears this is part of their business model.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I placed an order after the confusion explaination of the 5 piece, 7 piece price and all that is included, starting with the intro price and the total for the 3 month supply per month there after. Now I was told that I would receive the first 30 day supply with the 5 piece set and the two free gifts for 39.95 and free shipping and then the 7 piece in a 3month supply at 49.95 + 4.95 shipping and handling per month until I cancelled. So all my credit card information was entered and was asked if I authorized the 39.95 today and the 49.95 + 4.95 shipping and handling with the 90 day supply per month also cancelling at anytime using the same card. I did authorize the charges and she process it, but then I was hit with your State charges 12.95 in taxes; wait hold the phone the taxes were not disclosed before my card was charged making it an unauthorized charge, it wasnt that the taxes needed to be included it was the fact that she did not give me that total before she charged my card. So I asked to speak to a supervisor but the representative just kept asking me did I want to change my order and let her explain my order. Over and over I told her I only wanted to speak to a supervisor and over and over again she just wanted to cancel or explain. Then she said did I want it cancelled and my reply was YES so she said it was cancelled but I told her to wait for me to pull up my account to see how much I was charge because now I thought it should be 39.95 for the first charge but now she is telling me it was 62.95 that was charged to my account without my permission. When I brought up my account, YEP was pending not one but two 62.95 of which neither I authorized. I am livid and I am taking this all the way up to the CEO including contacting Cindy to let them know how dishonest this company is.