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Customer Service

8800 707 4499 (Russia)
+1 800 244 6227 (United States)
+44 370 524 4622 (United Kingdom)
+61 298 757 100 (Australia)
+64 800 539 4303 (New Zealand)
+43 810 001 212 (Austria)
+45 33 266 000 (Denmark)
+353 15 138 181 (Ireland)
+31 205 642 666 (Netherlands)
+351 214 405 300 (Portugal)
+41 216 311 200 (Switzerland)
+90 444 6262 (Turkey)
+852 28 807 300 (Hong Kong)
+63 28 635 490 (Philippines)
+27 860 000 040 (South Africa)
+66 26 964 900 (Thailand)
+1 312 291 9224 (United States)
110 N Carpenter St.
Chicago, Illinois
United States - 60607
The United Kingdom
11-59 High Road, East Finchley, London, N2 8AW

Austria
Campus 21, Liebermannstraße A01601, 2345 Brunn am Gebirge

France
1 rue Gustave Eiffel, 78045 Guyancourt Cedex

Germany
Drygalski-Allee 51, 81477 München

Ireland
7 Richview Office Park, Clonskeagh, Dublin 14

Netherlands
Paasheuvelweg 14, 1105 BH Amsterdam

Portugal
Lagoas Park, Edifício 7 - Piso 2, 2740-244 Porto Salvo

Switzerland
Rue de Morges 23, Postfach, 1023 Crissier

Hong Kong
36/F, Dorset House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong

India
13A, Jor Bagh Market, New Delhi - 110003 India

Philippines
16th Floor Citibank Center Bldg. 8741 Paseo de Roxas St., Makati City

South Africa
85 on Grayston, Grayston Drive, Sandton

Complaints & Reviews

McDonaldshorrible planning from the manager on duty!

I went to Mcdonalds drive threw at 1:15pm, and received my food at 2:45pm, 30 minutes in drive threw to get my food, when asked what the problem was, they said grill is backed up, but did not know why. The lady behind me (she got there about 10 minutes after me) was so mad, she got out of her car and went to the back door (f0r deliveries) to get someone, no one came to the door and she yelled to the drive threw person "what is the problem" the lady at the window had nothing to say. Horrible planning from the manager on duty!

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    • Mr
      Mrs_Klaws Mar 07, 2008
      This comment was posted by
      a verified customer
      Verified customer

      Sounds like you should have cooked a real meal at home instaed of being a lazy McDonald's hog. Let's all get fat at McDonald's!

      0 Votes
    • Ta
      Tammy Reynolds Mar 07, 2008
      This comment was posted by
      a verified customer
      Verified customer

      Where would I put in a formal complaint about the latest toy at McDonalds?

      0 Votes
    • Jo
      Joyce D. Johnson May 13, 2008
      This comment was posted by
      a verified customer
      Verified customer

      I have breakfast at McDonald's every morning for the last several years with friends and these last 3 or more weeks we have had to sit thur this music by Neil Diamond and frankly it is so annoying we are wondering if we should change our place of business. We have gone to the person at the counter who states she knows nothing about how to turn it off or change the station, this morning she says the manager is Johnny Chu whom we have never seen to file a verbal complaint. PLEASE HELP US GET RID OF THIS AWFUL MUSIC. I forgot to tell you the location it is at what I believe to be 417 Washington st., Boston, MA next door to the new CVS close to Borders Book store

      0 Votes
    • Fa
      fastfoodjunkie Feb 12, 2010

      It may have not been the planning of the manager. It could been they were working short because of call ins or equipment failure...

      0 Votes

    Mcdonalds in Fair Haven, MA & in New Bedford, MA ON Coggshallemployee hands touching customers food

    On June 23, 2007 I ordered a vanilla cone though the drive through. After I paid for my icecream cone at one window I was told to pick up my ice cream at the second window. There was a young man there with my ice cream cone holding it past where the little paper that covers the cone. He should of had a napkin around the cone like I was used to having it served to me previous visits. When I explain to him that his hands are directly on the cone he looked at me like I was crazy and and threw the cone in the trash. He walked to the back of the restaurant and got me another but took about five minutes to come back to the window with another cone which was melted. I took the cone but didn't eat it.

    On 6/28/07 After work I went to the McDonalds in Fairhaven, MA and ordered a vanilla icecream cone. Same thing happen. this employee was also a gentleman who passed me my cone with his fingers all over the cone and all I could view was the cuts and bandaide on his index fingers, holding my cone. I said to him that your hands is touching my cone and he gave me the worse look, like I insulted him! He just stood there staring at me for a few minutes and walked away. A women came to the window and when I explained what happen I could hear and see other employee laughing at me. i thought they were so unprofessional and insensitive. I asked if there something wrong not excepting a cone with someones hands over it? She said no, you have that right, I'll talk to him. I didn't see her talk to him for he was standing right there. They all laughed...

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      • Fo
        formerfast foodemployee Jul 04, 2007
        This comment was posted by
        a verified customer
        Verified customer

        That's what happens when you buy an ice cream cone from a fast food restaurant. Perhaps, if you want quality... go to an Ice Cream Shoppe. Because you were probably worth the laughter.

        p.s. Employees of fast food restaurants actually have Better hygiene and food handling, then small restaurants that of which you don't see what's going on behind the counter.

        So, sleep well at night!!!

        0 Votes

      Mcdonalds - Radford, Virginiaice cream machine down at night

      Late in the evening, 4 of 5 times in the past couple of months the ice cream machine seems to be down. They said that it was being repaired. When I get to the window and ask for a comment phone number line, they could not find it and the ice cream was said to have run out. I don't know if the demand is not being met or if the employees are trying to get out of the facility quickly and don't want to fool with the mess so they say it is out? Don't say it is available if it is only available at certain times.

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        • Li
          liu Apr 13, 2009

          well i work at mcdonalds, our machine is down a lot, after 6 it goes on heat mode and stays on it forever and sometimes the cream is too meltd to sell

          0 Votes

        McDonalds - Linton, Indianachicken selects - too hard!

        Usually i find mc donalds food to be wonderful but lately, i am getting chicken selects, left to long under the heat lamps until they are so hard you cant eat them. Now, i will be buying my chicken tenders from walmart where they time how long the food has been done an left under the warming area an is removed when that time is up an no longer available to sell to anyone, just so you know, kids need supervision an someone needs to start timing the food an remove it when no longer fresh to sell, thank you

        roberta harrison

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          McDonalds - Murfreesboro, Tennesseefilthy place

          McDonalds
          Murfreesboro, Tennessee
          Exit 78B off I75

          Sunday morning 7:15 am

          Place was filthy - tables obviously not washed from the night before - Coke spills still on table

          8 people "working" - one actually working - everyone else standing around - three kids with shifts hanging out and wearing dirty McDonalds uniforms

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            McDonaldsshameless toy advertising and kids

            I have a big problem with fast food chains, including McDonalds, using toys to convince kids to visit the restaurant and then not having the advertised toys in stock. I visited McDonalds in Potchefstroom today. Of the four advertised toys for girls, only the one that we already have was in stock, of the two displayed boys' toys, none was in stock.

            I feel that our kids are being lied to to get them in the restaurant, and then shamelessly cheated when they do go there.

            McDonalds should keep there advertised promises!

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              • Rs
                rsmith 1010 May 27, 2007

                I work at a McDonalds in the UK and sometimes, regrettably, we do run short of a certain Happy Meal Toy. This is due to unprecedented demand. This is nothing that staff can do, until a delivery comes bringing more toys.

                Also, we only ever have one toy a week, it changes over in our restaurant on a Wednesday.

                Customers are [censored]ing stupid to expect all the Happy Meals Toys in the restaurant at all times. You're feeding your kids for £2.19 a pop, you shouldn't expect the ###ing world.

                0 Votes
              • Da
                darkeegan Jan 31, 2008

                I have a problem with adults believing that any kid should ever be eating the sort of ### mcdonalds serves. They use the toys to reinforce the addiction to mcdonalds at a young age, so really...you should be happy when the toys dont arrive. Unless you like the idea of your kids being diabetic amputees who just gotta get their big mac fix for the day.

                Personal responsibility people... if you dont have time to cook food that wont give your kids diseases make time. Dont complain that the 20 cent toy isnt available especially if that is the only reason you would go to a hole like that.

                Religion may be our opiate, but mcdonalds is merely a nicotine rush.

                0 Votes
              • Bi
                bigsmellyman Feb 07, 2008
                This comment was posted by
                a verified customer
                Verified customer

                Only losers eat at McDonald's

                0 Votes
              • Ja
                Jane does -2 Sep 15, 2008
                This comment was posted by
                a verified customer
                Verified customer

                When I was in highschool i worked at McD's. we ran out of a toy but we had the other four advertised toys. the lady was not content with this, so she trough a milk shake on me. totally uncalled for.

                0 Votes

              McDonalds — lack of customer service!

              It has been going on for too long and must be rectified ASAP as far as I'm concerned and I believe many...

              McDonalds — dirty bathroom in mcdonalds!

              I decided to eat at a McDonald restaurant located at 2848 Nostrand Ave in Brooklyn, New York. Before I...

              Work at Mcdonalds — made my 15 year old daughter afraid of work

              My 15 year old daughter had got her first job at mcdonalds. They say they work around the kids schedule. That...

              McDonalds — making food with no gloves!

              I went into a mcdonalds on 16th avenue, n. w.in Calgary, to order a take away breakfast. Whilst I was hanging...

              Mcdonalds Restaurant — uncooked food, unclean restaurant

              My family and I went to the McDonalds restaurant located at 10-250 Shawville Blvd. S.E. Calgary to have...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Mcdonald's / Cheddar Melt Meal — horrible taste!

              I wanted something different for lunch... but I wanted McDonalds. I see a picture on the menu at the drive...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Mcdonald's Gift Cardmisleading marketing!

              My stepfather goes to the same McDonald's every morning to get breakfast for him and my mother and so we got him a gift card for Christmas. We bought it at the store in Hermitage and he goes to the one by I-440 and Nolensville Road. These gift cards have been advertised on TV and we assumed that he could use it at any location. They would not accept it. This is unacceptable because they were begging for people to buy them. My mother is a shut in and they are up in age and this upset them. I also go by McDonalds every morning on my way to work for coffee and breakfast.

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                McDonalds - TexasI am being taxed to death!

                Checked my receipt from the drive thru window at McDonald's, it listed a tax of 17 cents for carry out. Never heard of a carry out tax sounds like someone has created a new form of taxing.I guess that lazy people are being singled out for discrimination. You mean that if I went inside that I would not have been charged carry out tax on my order. This is serious business the next tax may be a tax for using the restrooms.Please have someone answer in plain English or Spanish. I have reached my wits end when it comes to donating my money to the Federal Government.

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                  • Ri
                    Rick Sep 15, 2007
                    This comment was posted by
                    a verified customer
                    Verified customer

                    Why are you complaining about McDonalds? They have nothing to do with the taxes. Complain to your elected officials. They can (in theory) do something about the tax. McD's cannot.

                    0 Votes
                  • Ch
                    Chris Jan 12, 2008
                    This comment was posted by
                    a verified customer
                    Verified customer

                    Take out tax has nothing to do with dining in or driving through. It's a tax to "punish" people for eating fast food. Same thing goes for a "gas guzzler" tax on gas guzzling vehicles.

                    0 Votes

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  McDonalds — mcdonalds runs out of high chairs!

                  First of all let me tell you I am not one to complain, but when I get bad service I have to speak up. Me my...

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  McDonald'sone of the most disgusting things I had seen in my life!

                  I used to go to the McDonald's near the museum district in ft worth at 3601 camp bowie, but no more.
                  besides the fact that they frequently gave me the wrong items, overcharged me, etc and usually blamed it on the fact that, although not in a predominantly hispanic area, the staff doesn't understand enough English to do their job.......besides THAT- this was the last straw.

                  After making a breakfast sandwich incorrectly FOUR times, the girl making the sandwiches was observed absent-mindedly picking at her pimples as she prepared the food. she did this as though she does it all the time, and could not understand why i did not want her to attempt another egg mcmuffin for me.
                  the manager, area managers, supervisors, etc also seemed to be less than bothered by this bit of unhygienic behavior, but as a nurse, i knew there was NO WAY i could safely eat there.

                  Bad service is one thing, but this was one of the most disgusting things i had seen in my life!

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                    • St
                      Steph Dec 06, 2006
                      This comment was posted by
                      a verified customer
                      Verified customer

                      As an employee of McDonalds I must say that is totally disgusting! That woman should have been fired immediately. Especially since management was aware of the problem. Management also needs to be replaced with more competent people that are capable of making sure the customers health comes first.

                      One thing I have discovered concerning McDonalds is the management is they are lazy and unwilling to do their jobs. They yell for the cash register workers to do everything. While there are a few of us that work our ### off to do what we are being paid to do. There are many that refuse to do anything. God forbid they should lift the heavy broom or mop. They may break a nail. They will stand there and watch others work. As a cashier we are expected to fill our stations, make coffee, keep fries down and wait on the customer as well as fill orders. Even during the busiest of times. If we have time between costumers coming in the store we are expected to clean the lobby and playland. This we are aware of when we hired on for the job. So "some of us" make sure these things are done.
                      Another problem in the store is the cashiers that DO NOT want to do anything. Leaving all the work for us to do. They want to stand there and look pretty or talk to all their friends. Management never says a word to these cashiers. In many cases the management is the problem. Our store has many video cameras. I just wish the corporation would gather up a few of those cameras and watch the goings-on in their establishment. Many so-called managers would be fired immediately!
                      There are times the managers will have favorites and target other workers. I've seen this happen first hand. It is very difficult to work in the same station with a manager that loathes you and gives you every chit job they have. Meanwhile, there stands one of her "butt kissers" doing nothing, and she/he gets away with it. If you complain, you just get more chit jobs. Seen this happen as well. While I have never been targeted myself, it all trickles down to the customers. The mood turns sour and the customers get the backlash.
                      On the other hand, I have to say that there are times that the customers come in and think they can walk all over you and say what they want and get away with it. Courtesy and manners work two ways. Being a cashier does not make you a way for a customer to let off steam. Cashiers have feelings, too. It goes the same for the customer. Things should not be taken out on them either. Customers have the right to complain if they feel they have been treated unfairly or not treated with respect. Just as cashiers have the right to walk away and let a manager take the rude customers order. That is the way we do it at our store. Rude customers are immediately given over to the manager to wait on. This serves two purposes. You are not returning rude for rude and if there is a problem, the manager can fix it. That is what they get paid for.

                      Thanks for letting me vent,
                      Steph

                      0 Votes
                    • Valerie Feb 12, 2007

                      I got fed up with all these fast food places that treat you like [censored], get your order wrong ALL the time, their dirty, etc...

                      the list goes on and on.

                      I know that there are so many other people out there that are just as sick of it as I am and think that they can't do anything about it.

                      Well, guess what? I just found a website where I get paid to pick McDonalds to pieces:) I'm Lovin' It!!!!

                      The website is http://www.shopnchekshopper.com/ and I didn't have to pay anything, which was great, too. Any food that you buy gets reimbursed to you up to 14.00 AND you get your commission on top of that!

                      I did my first one today and man, did I have some fodder:) Everyone was grumpy, rude, the place was dirty, the food was old. And I got paid to b**ch about it:)

                      Like I said: I'm Lovin' It

                      0 Votes
                    • Bi
                      bigsmellyman Jan 25, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      The only thing that is more disgusting is looking at the fat people that eat there.

                      0 Votes
                    • Da
                      Dave967 Sep 30, 2019

                      I was left on my own after a very short time and this remained for ninety percent of my time with delivery and was not a problem except.
                      The stores are serious production feeds so must be respected and accessible allowing easy speed of control, stocking and, very important - the production side kitchen locating what they need when they need it. None of which is of importance or crosses the mind of a manager.
                      In the first year...
                      Boxes unbroken blocking the hall for delivery and stores access, also to the fire escapes and back yard floor every time the delivery was arriving; those boxes flattened in the recycle cadges still with plastic bags inside plus unbroken boxes under broken ones and general rubbish. Every time...
                      Complaints came from the recycle company despite my efforts to clear the three cages of the flattened boxes with plastic in, this as the delivery was arriving.
                      Bread pallets thrown about blocking the back yard with the boxes inclusive.
                      All store rooms were in a state (miss treated) every time!
                      The freezer, chiller, internal and external dry stores a thrown/pulled about mess every time.
                      Internal dry store, when I arrive, almost every time included a path way of apple pie cardboard wrappers from the back to the door way.
                      Despite this and now on my own, frequently pulled off to other areas/jobs.

                      Complained:
                      Apparently there being two to three managers plus one older in charge, they had to much to do, to many people to control; the real reason only told to me later at its end...

                      But
                      There was time for two young male managers separately to rearrange the internal dry store when they felt like it: it was better for me all of the six times; I was told so. The last time everything had to be put back in its place by me again to take the delivery.
                      Only ever competent/interested, who had the respect to listen, non grown manager arrived for a time, and I requested that the two be stopped from playing with that store. Pointed out that it is half empty when they play and alter; I have to have it set for the delivery.
                      Also noticed me struggling with the mistreated cardboard recycle cages and sorted that out by the next delivery.
                      All of the above other problems also evaporated for his time.

                      The two week shut down for refurbishment/franchise.
                      The external metal dry store had to be removed and I lost one third space. The manager brought in for this only then was informed that, putting any of the dry store upstairs breaks the agreement so cannot be used any longer as a production operated storage space, this was conveyed to me.

                      I informed that the input needs to be properly controlled, the delivery was too high. Also another delivery was required to control the loss of space plus the freezer was over full during holidays and all struggled to get to products or even get inside after a delivery.
                      These requests took months to implement despite the immediate changes required, but finally told that the ordering was being done now by site. Months later the extra delivery day, and it took even longer to get the freezer and chiller that should of been included; included.
                      The dry store delivery in general: Medium delivery 4, large delivery 8 cages
                      With boxes, mostly one of each, all open and accessible and their positions known by the staff, kept and set by me.
                      There was no stacking of the boxes, the items need to be directly accessed.
                      Stock can also then be directly, daily, counted for on site ordering.
                      The shelving was of good quality and (spacings with width an important factor) its wider because it is free standing despite the very tight space.

                      A month or so after a new manager the dry store shelves were suddenly replaced.

                      Before the delivery...
                      Now every shelf is packed FULL and more importantly, now stacked with boxes on top of boxes on top of boxes that people have to get into/find items.
                      Now the box of the item required had to be located, the boxes on top taken off, put on the floor (not allowed), then re-stacked.
                      A packed pallet on the floor stacked with various boxes. So no room for delivery before the delivery.
                      The upper floor, more boxes from the dry store.(during the shut down it was made clear to the manager by his managers and then to me that the upper floor can not be used as a storage space for the dry store as it is breaking the agreement by turning it into a production area)

                      A small delivery. Four dry cages, three had to be repacked with the fourth and left out in the hall by me.

                      The second time on delivery...
                      I was called over to the delivery door, for delivery, by two of your managers who have been with MD at least as long as I had.
                      I pointed to the still FULL dry store where I indicated and asked the serious question, ‘where do I put it, I’ve got no where to put it?’
                      Only to find one of them bent over through gritted teeth bobbing around and waving his fists saying ‘you will put it away...you will put it away’.
                      At that point I vacated the premises.

                      Ice rink, four years in...
                      Freezer streaming water internally at every one of its at least five daily defrosts.
                      Due to previous experience of this being left till dangerous; informed the then main manager of the serious nature of water running down through the food boxes to the floor and the serious affect of this ice build up.
                      I expected the managers be coordinated, pick up a phone to have the simple job done by an engineer.
                      Over a month no one gave a flying: then the problem was attended.
                      After the repair told by ‘that’ manager with surprise that the ice covered the whole floor whilst indicating it was two inches thick, something already conveyed to me as newsworthy by another worker. The safety carpet is half inch. A trained engineer had to come in, see and walk on it to fix a minor blockage.
                      Then to be cleaned-out by two workers. Safety glasses, shoes, gloves and a pick, at -18 degrees, should of been the minimum supplied.
                      The people in and out for you, using this, during their normal work attendance at that neglect... don’t have correct footwear. There is serous metal shelving located in a very tight area.

                      Chiller.
                      From the day I started was warned of the collapsing shelf in the chiller; four years on despite requests for that simple job; onion with water and produce boxes over the floor.

                      Delivery time change.
                      Despite warning for four years that the delivery was at a bad time. On a return from time off a lads informed that the manager had hit a car when helping.
                      Not long after- changed to the requested 7.00am.
                      I feel sorry for the kitchen.

                      0 Votes

                    McDonalds - Tustin Ave In Orange, California — workers couldn't understand english

                    This goes even beyond McDonalds, but I am tired of going to all of these fast food places and no one can...