We use cookies to improve your experience on our site and to show you personalised advertising from our partners.

By using this website you agree to our Cookies Policy.

Agree
Register Sign in
FILE A COMPLAINT
United States Illinois Chicago McDonald's
McDonald's Logo

McDonald's

1760 Complaints
File a complaint

Having problems with McDonald's?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

McDonald's Customer Service Contacts

8800 707 4499 (Russia)
+1 800 244 6227 (United States)
+44 370 524 4622 (United Kingdom)
+61 298 757 100 (Australia)
+64 800 539 4303 (New Zealand)
+43 810 001 212 (Austria)
+45 33 266 000 (Denmark)
+353 15 138 181 (Ireland)
+31 205 642 666 (Netherlands)
+351 214 405 300 (Portugal)
+41 216 311 200 (Switzerland)
+90 444 6262 (Turkey)
+852 28 807 300 (Hong Kong)
+63 28 635 490 (Philippines)
+27 860 000 040 (South Africa)
+66 26 964 900 (Thailand)
+1 312 291 9224 (United States)
110 N Carpenter St.
Chicago, Illinois
United States - 60607
The United Kingdom
11-59 High Road, East Finchley, London, N2 8AW

Austria
Campus 21, Liebermannstraße A01601, 2345 Brunn am Gebirge

France
1 rue Gustave Eiffel, 78045 Guyancourt Cedex

Germany
Drygalski-Allee 51, 81477 München

Ireland
7 Richview Office Park, Clonskeagh, Dublin 14

Netherlands
Paasheuvelweg 14, 1105 BH Amsterdam

Portugal
Lagoas Park, Edifício 7 - Piso 2, 2740-244 Porto Salvo

Switzerland
Rue de Morges 23, Postfach, 1023 Crissier

Hong Kong
36/F, Dorset House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong

India
13A, Jor Bagh Market, New Delhi - 110003 India

Philippines
16th Floor Citibank Center Bldg. 8741 Paseo de Roxas St., Makati City

South Africa
85 on Grayston, Grayston Drive, Sandton
Show MoreShow Less

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with McDonald's Customer Service. Initial McDonald's complaints should be directed to their team directly. You can find contact details for McDonald's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about McDonald's. Discuss the issues you have had with McDonald's and work with their customer service team to find a resolution.

McDonald's Worldwide Locations

Complaints & Reviews

McDonald's — every time I get a large fries there a medium

I usually go twice a week and every time I do i always order a large fries and they dont even fill them why is this consistancy always happening Whats the point of paying for a large if i dont even get that . The burgers are always cold im very disappointed i love mc Donalds but this is really making me not ever wanna buy there. I ask for fresh food half the time its cold or there not made the correct way

Read full review →Hide full review
Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    H
    Jun 15, 2019

    McDonald's — management

    I made a complaint the 12th of this month and it still isn't fixed. Brandon Lee Lovell is still employed...

    Read full review →
    Anamosa
    B
    Jun 14, 2019

    McDonald’s — shake machine is always down/quality of food

    On several occasions I have been to this store and have been letdown/ the food is never hot so I have to...

    Read full review →

    McDonald's — special order of mcdoubles

    On several occasions at the Bay Shore, NY Fifth Avenue McDonald's I have ordered McDoubles without ketchup & pickles, they continually put ketchup on them & I don't see it until I get home. When I have gone back, the manager provided replacement then get home again & if course, there's ketchup. Most times this happens, I shouldn't have to check sandwich before I leave the restaurant or drive thru. I just don't understand why it continues to happen when receipts clearly has my special requests. What I'm experiencing these kids working do not pay attention to requests. Ketchup is not a liking to me & should not be a requirement on a burger.

    Read full review →Hide full review
    Comment Guidelines

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      J
      Jun 12, 2019

      McDonald's — drive thru service

      Tuesday June 11th at approximate 8:40 pm i drive into McDonald's located on 1800 Western ave. Los Angeles, CA...

      Read full review and 1 response →

      We are here to help

      • 16 years' experience in successful complaint resolution
      • Each complaint is handled individually by highly qualified experts
      • Honest and unbiased reviews
      • Last but not least, all our services are absolutely free
      C
      Jun 10, 2019

      McDonald's — poor behavior of staff and management and obviously untrained employees.

      The last time I visited inside the 10975 State Bridge Rd. McDonald's location I was very disappointed in...

      Read full review and 1 response →

      McDonald's — I was charged twice on my credit card

      To whom it may concern
      I was at Macdonalds opera Paris yesterday on 7 June 2019 with my children. I was charged 20.80 euro twice on my credit card.
      I will attached my credit card statement to show.
      I would like this refunded to my card.
      I am from Australia and am going home next week. I'm in Spain at the moment.
      The lady at the counter did not get me to sign it or put in a pin. She just left me there and started making fries. Another lady had to give me my receipt.
      My mobile number is [protected].
      Regards
      Noeleen Mackenzie

      I was charged twice on my credit card

      Read full review →Hide full review
      Comment Guidelines

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        McDonald's — egg mcmuffin

        The south Mcdonalds in The town/city of Roswell NM has the most terrible service. Their waiting times are ridiculous and when you get your food it's either not the complete order or it's just not the item you ordered. You have to be carful when ordering the Egg McMuffin because the actual egg isn't cooked right or there are egg shells in it. This has happened to me twice. The picture I've attached shows a piece of egg shell but sine the egg shell is white it's a difficult to see.

        egg mcmuffin

        Read full review →Hide full review
        Comment Guidelines

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          McDonald's — wait time & cold food

          I visited restaurant number #0441 mcdonalds south melbourne.

          1st went through drive through to be told drive is closed if you like to come into the restaurant. That was not a problem then it took 15 minutes to get my order taken then i waited 27 minutes for a big mac meal to find the food was cold.

          To top it all off the arrogance of the staff was discusting

          Read full review →Hide full review
          Comment Guidelines

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            McDonald's — horrible treatment of loyal customer

            my husband came into the kirkwood highway Mcdonalds on 3318 kirkwood highway in wilmington Delaware at 6:56 pm on 6/3/19. He was refused service, called a "whitemotherfucker" in front of our 11 year old daughter and was discriminated against by your employee based on the color of his skin. Needless to say, we didnt get food and left feeling insulted

            Read full review →Hide full review
            Comment Guidelines

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              McDonald's — coffee cups

              I am a fan of McDonalds coffee! I plan mornings around making time to stop for coffee. Some time ago the cups were changed... and since leak horribly. I constantly find stains on my clothing, in my car and on my desk or meeting table. In meetings this is embarrassing and quite a nuisance. It is extremely frustrating to wrap a napkin around the rim of the cup just to protect my clothing from the spillage. I am appealing to you as a coffee lover to quickly do something with the cups. This is definitely a game changer for me! If not corrected, I will not patronize McDonalds coffee any longer.

              Thanks for your time

              coffee cups

              Read full review →Hide full review
              Comment Guidelines

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                McDonald's — handicap parking area

                In Sidney New York there needs to be a ramp by the handicap parking area. I witnessed a little elderly gentleman that almost fell with his walker trying to get over the curb by the parking space. Suggesting this to make it easier for the handicaps who loves to visit your establishment. Needs to be addressed looking out for those who are not able to make their way over the curb.

                Read full review →Hide full review
                Comment Guidelines

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  I
                  Jun 03, 2019

                  McDonalds — management

                  I spoke to Emily the manager at Elsternwick Mcdonalds tonight regarding a mistake on my gourmet $8 burger and...

                  Read full review and 1 response →

                  McDonald's — drive thru valley view, cypress ca 90630

                  Ordered a Big Mac with lots of other food and got home to find a quarter pounder with cheese! Fries were old and cold, and three diet cokes had no ice and were flat! My receipt was all super sticky on the back too. The worker at the window was taking payment and processing food. Worst attitude ever! I spent $23.11 and got home to find crappy food and drinks. So gross.
                  I think I should get some free food coupons! This McDonalds is the worst!
                  Cypress, CA

                  Read full review →Hide full review
                  Comment Guidelines

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    McDonald's — mcdonalds on exit 21 off of i-95

                    I get to intercom and the lady tell me that they are only accepting cash, I had a card so I get out of line to go to atm across street and I immediately come back. So I get back in line only to wait in line for 23 min. So finally I get to the window to pay for my food and I have to wait another 4 min to get to the window to get my food. I finally get to the window to get my food only to have to wait 3 more min for the lady to ask me what my order was. I told her what my order was and she closed the window and comes back 2 min later to hand me my tea and ask me to pull up to the third window. I asked why do I have to pull up to the third window and she states we are waited on hashbrowns to cook. I told her to just give me my sandwich because I was on my way to work and had to go after I waited in line for over 30 min. I didn't get reimbursed for the food. I thought that was very unprofessional.

                    Read full review →Hide full review
                    Comment Guidelines

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      R
                      May 30, 2019

                      McDonald's — customer service

                      I went to McDonald's located at 1400 Lake Tapps Way, Auburn, Wa 98092 and witnessed the assistant manager...

                      Read full review →
                      M
                      May 29, 2019

                      McDonald's — crew trainer

                      One of my friends went through the drive thru a few weeks ago to order food and one of the employees at...

                      Read full review →

                      McDonald's — bad service

                      We are today at the branch of McDonald's at forum le halles mall.
                      We gave the seller plastic glass and ask to fill half of it with hot water to the baby, after we ordered a meal for us.
                      The seller rejected rudely and said that u have to buy cup of tea and refused to our request to give us his name.
                      It's 29.5.2019, 13:30 and the seller was from Indian origin.

                      Read full review →Hide full review
                      Comment Guidelines

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        McDonald's — cleanliness of the venue

                        We have just called in at canklow Rotherham South Yorkshire the floors were disgusting I almos went to the floor chips crushed on the floor I am elderly and I managed to get my balance I know the place was busy but no excuses for this .we go to a McDonald's at Worksop in Nottinghamshire and it is spotless they are cleaning all the time I did mention to one of the staff but they did not seem to care I know not to call there again

                        Read full review →Hide full review
                        Comment Guidelines

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          C
                          May 24, 2019

                          McDonald's — latte, fries, nuggets

                          I went to this McDonald's around 8 pm and after I paid the girl hands me my change and says the printer...

                          Read full review →

                          IN THE NEWS

                          Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                          If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                          One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                          A consumer site aimed at exposing unethical companies and business practices.
                          ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                          You'll definitely get some directions on how customer service can best solve your problem.
                          Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.