McDonald's
reviews and complaints

Hi. I don't know if this is right way to make a complaint but can't find another way too. My wife and I are from Ireland and on way back from Bulgaria today we stopped into McDonalds...firstly we love McDonalds and have eaten here as kids ourselves and now bring out own. We had a great trip in Bulgaria on the weeks holidays but worst part of our holiday was stopping into McDonalds in Bourgas airport Bulgaria. We placed our order( which as expensive anyways however we accepted this as its an airport). Firstly they run out of all drinks except water and orange juice, . Lady makes us an extra packet of fried and orange juice. we said was mistake(as Human error is fair enough). She then gets a stinking attitude in her way of speaking to us. She says "you cannot have a refund, you can have an icecream instead) we explained we didn't want icecream just money back please but says no refunds again to us...we then ask for the manager and rexieved attitude from first said lady for requesting her manager...manager comes over(speaks in another language to the first mentioned lady however refunds us with a smile while initial lady keeps apologising to her manager and ignoring us... Left is with the height if bad taste in our mouths and a bad end to a great holdiay. The same lady before hand argued with another customer over the sauce she asked for though the customer explained she asked for another, lady behing counter says that's all she had(we witnessed all this first)...that staff member is an embarrassment to your company...

P.s if another way to make complaint to head office please make me aware. Thank you.

It is 92 degrees out side I'm in my car with my two small children hoping to be in n out of the drive through since it is fast food we have been waiting in this line just to freaking order ! This waiting time is not including our food getting prepared I guess. We shouldn't have to wait 20 mons in line just to order when it's very hot it's definitely unsafe to be this long with my kids in the car very disappointed and frustrated. Construction going on during business isn't helping either

I went to the drive thru at McDonalds on South Roxboro Street in Durham N.C. I ordered 2 double quarter pounders with cheese. When I got home I took a bite and noticed the burger was bright pink inside (not done). I took it back to the restaurant and the cashier said she would replace the burgers. After she gave me two more burgers I could not eat them because of being nauseated thinking about the first two burgers that were not cooked done. I also saw online more complaints from other customers of burgers not being cooked done. This does not seem to be an isolated incident and I feel the employee need more training on how to cook the food properly.

I visited your Pottsville location this morning. Your worker was pleasant in showing us how to order from your new kisok. I ordered 2 breakfast biscuit sandwiches to go. The biscuit was as hard as a rock, we threw it out as we were on the way to work and didn't have time to return. This is NOT the 1st time I have had this problem with your biscuits. Plz train staff not to serve HARD biscuits

McDonalds on 179 Rockdale ave Dartmouth ma 02748 is by far the worst I've ever been to. I've given it numerous chances and first complaint is the wait. On a Sunday 8pm night waited in line for 30 minutes only to be told the shake I ordered I could not have cuz it won't come out. Then they said sorry and walked away. I had to get their attention again and ask for a reimbursement since I already paid at the prior window. Then this is like my 4th time there andthe fries are ALWAYS made to a burnt. Disgusting. This food I wouldn't even serve to 3rd world countries. Does not belong in Dartmouth

Meat was not fully cooked on burger it was pink inside like RARE! ... managers should properly train new employees and make sure food is cooked correctly. Me n my family had a long day out at the beach get home ready to eat pass by grab sum mcdonalds ordered quarter pounder with cheese only n my daughter ate half a burger this can cause illnesses n harm anybody i tried callin restaurant twice but no one picked up to let them know of incident n prevent from happening again. We will no longer be goin to that mcdonalds ever again and i will from this moment forward cut burgers in half to make sure my kids can eat them before i assume they are well cooked.

Hello,

I don't know what has become of this McDonalds but it is one of the worst I have ever been to. Drive thru and at the counter. However, Drive thru is by far the worst. They are always out of something. Coke products, hash browns, bacon. The lines are always backed up. It feels like utter confusion and chaos is going on. When you get to the window, the employees are laughing and carrying on and they hand you your order that is wrong.

I feel that this restaurant is badly managed (if at all), products aren't ordered and someone needs to get the communication system at the drive thru fixed. They don't hear you (why the orders are messed up and assumptions made) and you can't hear or understand them. Your order also never shows up on the screen so you can see if it's right.

This restaurant needs help!

I normally don't like to complain because I know fast food is a hard job because people can be very mean sometimes. but the McDonald's here in Lancaster South Carolina on the bypass they they just can't get it right I'll let it go the first time lady told me to stop saying hello to the intercom system because I sat there for 10 minutes and nobody said anything so I come it's just saying hello is anyone there and she comes on to the intercom system and says what do you want stop saying hello rude as she could be. I understand she could have been frustrated because they were busy but a simple hi ma'am welcome to McDonald's could you hold on one second I'll be right with you would have sufficed and I would have been happy but when she said that I left and went to Hardee's across the street and didn't eat there again for 3 months. now I'm a big fan of McDonald's thing so I finally decided I would go back well everything has been fine so far but this morning about 9: 30 I'm using my new mobile app with the coupons and I order to breakfast biscuits I wanted a sausage and cheese biscuit it was buy one biscuit get one for a dollar and a sausage and cheese biscuit. Appleton first window and I pay is 462 I believe I tell her I don't need the receipt because it's just too busy. we pull up to the second window to receive our food and there are two young lady standing there she doesn't have me a bag and says did you have the such as such such as I believe it was a hash brown in a biscuit and I said no I don't but you need to start you messing up too many goddamn orders when the wide-open I heard everything okay. the other girl she is going to stand up for yourself like any normal person would told the other young lady that you know if she wanted to do it if she she needs to be right her way she's just stepped into glass enjoy yourself that's how I want to find but it seems to me like this McDonald's has a problem with their customer service and their young ladies attitudes particularly in the morning. so she tells us to pull away from the window and go park and mobile app parking spot number 3 on because I guess you didn't want us to tell us to hear her and the other girl yelling at each other so we pull down there beside us maybe afterwards okay it's and the manager I believe was came out and said no that's not what I got I had sausage and cheese biscuit she goes back inside with her 15 minutes later with my order and my biscuit has egg on it and apparently I've been charged for the egg and I didn't want it I want a sausage and cheese but I figured I'll just take it off and my fiance will eat it no big deal but I wasn't going to deal with these women anymore they apparently have no communication skills no conflict resolution skills and I mean no no they don't even know how to interact with the public with a professional manner you have lost a good customer because I will never ever go to McDonalds anywhere again because I'm just tired of the this is worse than that I mean this is horrible service. It may be a good idea that part of the training process when people get hired at McDonald's is simply try to be nice and decent human being and be professional in the workplace because this is frustrating. it's just not worth dealing with anymore I will never spend my money ain't no McDonald's again and neither will my fiance or my three children as long as I have something to do with it.

I had the WORST CUSTOMER SERVICE I have ever experienced in my life tonight. I get to the window, was told my to total was $9.61. I hand the cashier a $10 bill. She puts it in the drawers and walks away.no No receipt was given. While waiting for my food, I asked for my change and she proceeds to tell me she has NO CHANGE at all in her drawer and the manager does not have access to the safe to get change. My husband who has worked for McDonald's during high school automatically knew something was up. Managers should have access to supply change. Shifts change require managers have access to safe. She hands me my food forcefully, and the bag with my food drops to the ground (road) in between window and my car window. As my food was being re-made, i asked for my change again. As she gave me my new bag of food, she word for word told me "[censored] your complaining about $0.39 cents" I said yes I am. Miraculously the manager was able to open the drawer, and able to give me my change without having to "get change" like she previously said. Other words were said by her including "[censored]". I tried to call and speak to the store manager, and got hung up on. It took me 10+ times to get someone to answer after that. ( I will be happy to send calm logs) For a worldwide company, and someone who is a manger myself, this is completely unacceptable. Both on the manager and the employee and the company name Mvdonakds itself.

This happened at approximately 3:30-3:45 am July 29th 2018.

I would appreciate someine get back to me on this matter. [protected]
Chelsea

At McDonald's at 701 Clearview Pkwy I order yesterday it was incorrect told manager she made no care to fix it as right before her my order was being fixed and thing after thing was missing from my coffee to my cold sandwich. i asked for one complimentary pancake as i waited for my meal that had two things wrong. She was reluctant as my reason for stopping was I had to grab fast food to tale with my medicine before work and it must be taken timely. I placed my order at the kiosk but needing to pay with cash had to wait for someone to collect my money which took several minutes. The errors in a cold old looking chicken patty and missing paid ingrediants in my McCafe caused me to not take my medicine on time and stress caused me to hyperventilate as I worried because all this would also have me late for work. Plain awful with no appologies.I explained to the manager when I saw her how I before other than one time when the staff neglected the lobby as again me and another customer was waiting for someone to provide us with service until we left. I had praised this store. Crazy how this happened today in a managers watch. No Care in Customer Service.

July 28, 2018, McDonalds Talisay South Coast Center about 9:30 AM. I was in line to get a plastic bag because my son is not eating for some reason. I nicely asked a certain Alyssa a cashier crew at McDonald's just said, 'We don't have a plastic ' and just entertained a visitor (Not sure if American or what nationality).

She just left me there until I asked another crew and provided me with a small paper bag. The worst part is I told the manager about the behavior of the cashier but she won't even listen to me.

I really felt like there's a discrimination because they just completely ignored my complaint because they have a bunch of foreign nationals that were ordering food at the counter.

I just thought McDonald's have a better customer service but they're just all the same. Terrible service.

I am a frequent customer at your Adams/Wells McDonald's location in downtown Chicago. I am disabled and use a scooter. I struggle everyday to get in and out of this location as none of the doors are ADA accessible. I have to try to open them and navigate my scooter thru the door at the same time.

I also visit your location at Wells and North Ave. in Old Town, Chicago. You just refurbished that location and I was really hoping that you would put in an ADA door mechanism there as well. You did not.

I am bringing this to your attention and hope you will look into it.
Thanks.
Laura Zaroski
[protected]@yahoo.com
1514 N. North Park AVe
Chicago IL 60610

Fast food has changed especially my parents owned a McDonalds... it's just cash cow, nobody cares their services suck, the employees are poorly trained and groomed...
And freaking prices are through the roof for poor services and all these years a fake quarter pounder w/ cheese!
You guys should be ashamed you've turned what used be an American eating institution in to a joke, a haven for homeless folks to hang out!
When my parents passed I hit outta the fast food business...

For the past several days to about a week at my local McDonald's the service and wait time at the drive through has been outrageously long. So long that people who order food drive off because they do not want to wait. By the time I received my food I waited over 30 minuets and it was cold not hot. The fries were stale. And the employees working were also really rude. The service has been awful and i do not think I will be going back anytime soon.

I deliver food for McDonalds from Uber Eats. I was ignored when picking up an order based on me being white and staff was black. Food Bagger, after i had waited 5 mins, asked who was Uber. He already knew i was for different reasons. 5 more mins, i asked to speak to manager, and was verbally disrespected afterwards. District manager told me she dont care it was her last day. I was only person waiting at counter this entire time. 1 customer came in right before i left. No one during the 12 plus mins i was there ever tried to get me my order. I said im not going to be discriminated against and will never be back. 2 of them said"Good"

I'm living in san diego Point Loma area. I always order Big Mac just a burger with no salt on my patties for my low sodium diet. Yesterday, I stopped by my nearest Macdonald as usual at 3805 Midway Dr at around 8:30pm in order to have my favorite burger Big Mac. After I was done ordering, I couldn't hear the cashier if she was asking me to come to first window and second window. When I arrived at the first window, the black women with pink fingernails was totally ignoring me, taking care of other customer's order. So I thought that the second window would take care of my order so I pulled my car further and paid there for my order. later at home, I checked my bag and my burger's order has been changed to no Pickle, even though on the order screen it was correct. I was very embarrassed because I felt like the black women twisted my ordered in a way that she want so that she probably wouldn't have to make new product for me. Furthermore, I felt like the black woman was trying to intentionally switch my order to the product of inferior quality because she may have thought that I ignored her at the first window. I will not ever go to this location again because I now know Mac Donald is not serving equality to public.

The McDonald's restaurant on Memorial Drive, Springfield Tn, had my business every day but a few days ago they lost my business by the way they treated me when I got tired of being ignored while waiting for a Tropic Twist Slushie.
I ordered a Sweet tea, a cheeseburger and a Slushie. They had my tea and cheeseburger by the time I got to the window but the slushie wasn't ready. They asked me to pull forward and wait and they would have an employee bring it out to me. I pulled up and watched a long line of cars get their orders given to them and still no slushie for me. Eight minutes after I had moved forward I decided I would walk back to the window and see what was holding up something as simple as a slushie. When I got to the window employees were standing around talking and laughing and still no slushie. I asked what the problem was and a man said "she is making it now." So I walked back to my car and another three minutes went by and I got nothing. As i began to go back to the window an employee came out the door and without any apology concerning my waiting time i was just handed a tiny slushie which clearly was not a normal slushie like I had been getting every day for a week.
This slushie was mad with regular drink ice instead of with shaved ice and there was only enough orange/tropic juice to give the drink color because there wasn't enough to taste it. This was not a slushie and I don't think they should have treated me rudely because I drive a taxi and can't afford to be held up and then given a below standard product and service.

We went to McDonald's on lake Ave in Ashtabula like we do almost every day we got two happy meals and two mcdobels and two large cokes needless to say the burgers wear a straight mess the top bunk off both burgers off to the side most of our cheese stuck to the wrapper when we got home ))all the way across the city )we open the happy meals one was almost missing everything the other was missing a toy and The main course I tried calling the mc Donald's for well over an hour finally got a manager and after talking with her she wanted me to drive back down their and give me the main course not really what I wanted to hear at this point I would like a refund and I'm never eating at that McDonald's again

There have been times that I go up to this certain mcdonalds to see someone and I bring my son with me. My son is very well taken care of and does have a schedule. He is allowed to stay up once in a while especially when I cant sleep. I normally get my food to go thank God .

But tonight my son was throwing a small fit cuz I told him no. An employee rudely told me that my son needs to be in bed. Making me sound Like a bad mom.
Yes he came to apologize but I turned it down because I was offended. After I told him politely to go away and stop talking to me he kept lecturing how to raise my son. And would not stop.
He proceeded to tell me that there were complaints on me for going up there once in a while and bringing my son.

For one if there are complaints on a regular customer then they should be told. But I have not been told at all of these complaints that have been supposedly made.

This mcdonalds has some rude [censored] people. Alot of them just goof off and dont do anything. That store is normally disgusting. Dont get me wrong it has been clean a little lately but there are roaches out in the lobby. This store has had many complaints but the managers do nothing about them to fix the complaints.

There are some nice people there as well. But this one employee DID NOT have to be rude and tell me how to raise my child or give me a lecture about it. He is always rude anyways but tonight iced the cake for me.

The girl in the drive thru window her name is shatevia gave my 3 year old daughter the middle finger I don't appreciate it at all I spoke with the Hispanic manager lady she did not care I don't feel happy with the service I received today I would never go back there I will tell all my family and friends to never go back there until something is done The McDonald's on Lakeview Parkway and Rowlett Road in Rowlett Texas