McDonald's
reviews and complaints

I am totally disgusted with the neglect of hygiene in parents toilet, the babies change table was covered in mould, this is disrespectful and threatening to children's health and this is not the first complaint I have made about the s same place same changetable this I s second complaint, now you tell me what company ignores a health complaint twice only mcdonalds this is sickening to think this matter has not been fixed the first complaint ', im sickened to my stomach with the thought this has bn my fave fast food outlet for as long as I can remember and now I am starting to question why its not right and something has to be done

I ordered 2 big mac meals.. One is supposed to be a large with a chocolate shake and the other was a large with light lettuce and extra onions and a dr pepper... And when I recieved my order thru ubereats my order was completely cold.. They gave me extra lettuce and no onions s or cheese.. Plus I never received my chocolate shake and they sent me 2 diet cokes instead... I would like for them to remake my order and send it back to me

First off, I have always considered McD's the best of all the rest. I visit Mcd's anywhere from 3-5 times per week, probably for the last 30yrs. And unless
traveling out of my immediate area, I frequent the one nearest me on 4264 Washington Rd, Evans GA.

Near the beginning of 2019, I purchased a coupon card from the Boy Scouts of America, specifically because it had McD's on it, as well as 2 other restaurants I visit in Evans, GA. The coupon card was for any McD's location in the CSRA, and valid thru 12/31/19. It was for a buy one get one free 10pc McNugget. Now I love McNuggets, but let's face it, 20 is a bit much for one unless being shared or having a binge craving. That said I can safely estimate that I've only used this coupon maybe 5-6 times at this Evans location since I bought it.

Today, 10/24/19, I go thru the drive thru & place my order, then at the window when I was asked to present my coupon, the lady informed me that they don't accept this coupon anymore. When I mentioned to her that they've honored it here at this location since I purchased it, she asked if I wanted to speak to a manager, which I replied yes. The manager reiterated that they don't accept the
Boy Scouts of America coupon at this franchise anymore. When I asked why not anymore, when they had always done so, all I got was some explanation that this franchise was never supposed to be included in this coupon deal. So I cancelled my order and left.

The coupon states any McD's in the CSRA and this location is in the CSRA, and this location has always accepted this coupon in the past without exception or complaint, nor any mention of it being invalid at this franchise.

Now if i visit 3-5 times per week for 30yrs and spend at $4-8 each time, let's avg 4 times at $6 for 50 weeks for 30 yrs, that would amount to $36, 000 over my lifetime. Guess it is finally time to take my business elsewhere, Burger King, ChikFiLa, Arbys, Zaxbys, Krystals, Sonic, etc, all because this McD's couldn't afford to honor a coupon for a free $4 10pc McNugget.

We got caught up in the hype of monopoly started by McDonald's, I ordered 3 burgers that were advertised with 1 ticket on each, only to receive no tickets, when I asked the girl at the counter, she explained that the tickets have run out and no longer available on those selected items, unable to understand or make sense with her explanation, can't argue with a 13 to 14 year old so I left.
I smell a scam and would like to know how can they mislead customers with false advertisements and get away with it ?

I was at Macdonalds in Rustenburg numerous times, when we go there they never have buns for some reason, or they don't have the wrap for the breakfast wrap or the ice cream machine is not working ... oh and the best part they never have all the ingredients for coffee? How is this even possible. You might as well close your doors... this use to be the best Macdonalds now it's really useless. And the staff are not helpful at all, it's like it's just to much to help their clients.

My partner and I visited Hervey Bay's McDonald on 19-10-2019 @ 08:41hrs, and ordered a Double Cheeseburger. We were number: 121.
The advertisement on television shows a large Double Cheeseburger, almost too big to take a bite from. When the burger arrived, it was so tiny, that a 2 year old child could have eaten it. The burger wasn't even even either, the top bun was almost off the rest of the burger. It was also dripping with fat. We were absolutely disgusted with your product. The buns were so small, and lettuce was limp! My pancakes were delicious, however my coffee was just warm, and as always, I specifically ask for "extra hot". This is so disappointing, as we love McCafe' coffee.

I have enclosed a photo for your viewing of the tiny Double Cheeseburger.

Thank you for your time in reading our complaint.

Trish & Don

I went to McDonald's at Moorebank today and ordered McFlurry and large coke got to pick up in drive thru and the staff member leaned over and dropped the order all over me the coke opened up and all over my lap my upholstery and my mobile phone.i looked up and she was gone then another girl came up which was the manager and told her what happen and told her if the mess and damage to my seat and phone and wiring in my car no apology or anything I have taken photos of this and I'm going to get quotes on the damage I will be taking this further

A terrifying experience happened to me in a McDonald's restaurant. On Saturday October 12, 2019 I was in the restroom of your McDonald's at the Florence, Italy train station. I was in this bathroom with 2 other women when the pocket door to the washing area would not slide back open and we got trapped! For 45 minutes we were locked in the 5'x5 1/2' area while inept company workers tried to get the door open even though they were not doing the correct things to get the door to slide back open.

In trying to open the pocket door they had gotten it off the track and the 2 Italian ladies inside with me kept explaining to these men that the door was 1+ inches lower on the right corner than the left but they just kept hitting the door with a hammer ( or something similar) or putting a very thin screwdriver under the door in a feeble attempt to get the door back in the track. The police were called after 30 minutes but that was of no help.

One of the women trapped with me was getting very upset as I also was. After 45 minutes somehow the door was prided open and we all immediately got out of there! No one around spoke English (I'm American) so I don't know if they wanted to apologize or what my concern was get away from that terrifying experience and seeing my husband, he was not allowed to even come down to the door to check on me, the worker just keep insisting he pay .80 euros if he wanted to go there!

I can not begin to express how scary and totally upsetting this experience was. No matter where in the world a McDonald's restaurant is every part of that building should be in excellent working condition.

I pray that this facility will be inspected so this unnerving and extremely stressful incident will not happen to anyone else, legal action could be taken if it does.

Becky Shaw
St. Augustine, Florida USA

At around 15:00 on 28-Sep-2019
Apple (I saw the name from her name tag) was servicing an old man and said, Do u have any xx card? The old man replied Yes I have. Apple raised up her voice, looked unfriendly and said, I asked u many times before and u did not give me any response, now u said Yes u have?! She pointed to his helper and said: u better assist him to order. After the order, Apple directly said $37, instead of Thanks $37. The old man looked to his helper and asked, how much? I can't hear clearly, and his helper talked the amount for several occasions and finally she just showed him some hand signal. I'm no sure if Apple encountered something from this man before I entered. However, in my opinion, it's really a bad service and attitude i've ever seen in McDonald's and we are talking about she is in a manager/leader position. She really breaks the image of McD and I feel full of scare from her activities. Even I only know the second part of their conversation, I can't understand why she needs to scold the man and not fully assisting him. She is not working in a service industry? So no need to RESPECT and give good service to CUSTOMERS? I can't see any bad words from the man since I entered.
I've sent a complaint letter in Chinese via FB messenger to the service team from McDonald's Macau. However I know they've already have a look on my complaints, but they did not reply me after a day. I hope this complaints-board can give me a response, otherwise I will have further action against this case.