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McDonald's
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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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D
7:23 am EST

McDonald's Incompetent management and some staff

I am a senior and a now former customer. i had family work there and was treated unfairly. Not only was it unfair the manager supposedly in charge Ashley condonned the incident. They are understaffed and blame the owners for their unjustice behavior. I will spread the word of your staff’s behavior to other friends and family so they don’t go to this establishment. Shame on them

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7:01 am EST
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McDonald's Food delivery

My wife order some food from McDonald through GRAB but Prosperity Beef Burger was not in the delivered package.

Desired outcome: need for a refund

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9:38 pm EST

McDonald's food

02/01/2022 @ 07:32 pm i got my food and it was order number 72 i had ask for fresh fries and they claimed they were fresh but they are not and my daughters nuggets were cold.

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11:16 am EST
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McDonald's Bacon egg cheese Mcgriddle and Hot Cakes with Bacon Breakfast

Firstly the young lady didn't give me the correct change back from an orange juice I order that was $2.18 gave her a $10. Then they said they couldn't find the mobile order I had placed. The manager asked what the order was came back with the receipt for order which they had all along. I ordered Xtra bacon on my mcgriddle and this is what I got. 1/30/[protected]@9:40am. The picture has been sent along with this complaint.

Desired outcome: Food cooked properly, not hard and receive what I pay for. I should have had 4 nice pieces of bacon not crumbles thrown on a sandwich. I swear the quality of service is getting ridiculous. 1/30/22 @9:40am

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2:49 pm EST
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McDonald's Delivery service

Hi. I've been a constant customer of McDonald's for the past 10 years, ordering at least once a week. However, lately I've been questioning the quality of service McDonald's have been offering.

On January 29, 2022, I've made an order at 7:37 PM and the estimated delivery time on the application was 8:10 PM (approximately 30 minutes as usually promised). Unfortunately, the order was received on 8:36 PM (almost 1 hour after the order have been placed). This is not the first time this has happened. This incident has occurred several times in the past few months. It seems that McDonalds is no longer the fastest delivery in Egypt as it claims to be.

I have filed complaints before to the local customer support in Egypt and was promised that this is only temporary and everything will return to normal soon. However, as I said, this issue have been repeating for at least 3 months now and it doesn't seem like things are getting any better. I am very disappointed by the franchise in Egypt. Attached is the last order that I've made.

It would be much appreciated if you would contact me for any updates or feedback regarding this issue. So please have my email address below:

adham.[protected]@gmail.com

Desired outcome: To deliver in the promised time.

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3:44 pm EST

McDonald's Sidewalk not cleaned off. Curb at building/parking lot piled with snow.

I recently went to the Union City McDonalds and fell in the parking lot by the store. Near the handicapped spot. It was very cold and icy that day. When I came out to get in my vehicle I slipped and fell on my back near the door entrance. The sidewalk was not cleaned off or salted. A pile of snow a lot of old people would have to step over right at the curb. I don't think I got hurt but could have and may be unknowingly. The manager that day came out and asked if I was ok. But what angered me most is that I said I think so but you need to keep the walkway scraped and salted. Her reply kind of snidely was they aren't allowed to use salt on the new concrete. This made me furious because all businesses I know of scrape, shovel and salt their walkways to avoid lawsuits for fall's. And salt doesn't hurt concrete. Had the walkway been cleaned off and salted I would not have fallen. I said to her.. so your sidewalk is more important than your customers? She then told me if I had a problem to call two different numbers. Of which neither one returned my calls. I got the number from the maintenance man because she would not come talk to me. I fell approximately mon 23rd to wed the 26th. Around 9:30 a.m. I don't know the name of the manager but you could find that out. After I left I saw the maintenance man shoveling. I am one of the many locals that frequent the store and would think I would be more appreciated. Spending hundreds a year and what's more it's been remodeled and half the equipment doesn't work. 45 minute wait times in and out of the store. Unclean in lobby and where the employee's work. Poor presentation of food. Not good either. Mixed up order's. And the redo on these stores is hideous. Ugly and unwelcoming. And we the customers pay the price due to increased prices, one reason being millions are being stuck into renovations and with subpar work at that. The old festive McDonald's is what we all want. And you cant call it fast food anymore either because I could order a pizza and get it before getting my order at the drive through or inside. My fall and the conditions at the U.C. McDonald's should also be on video for that day. As I and you know there are multiple camera's throughout the facility inside and out. If I were to pursue a lawsuit this footage would be my evidence and sequestered by my lawyer. I hope it doesn't come to that.

Desired outcome: I want compensation. The manager would not talk to me. No calls returned. [protected] and [protected]. With no reply. If I don't get a call. My phone is [protected]. e mail is [protected]@yahoo.com.

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12:44 am EST

McDonald's Money taken by manager.

On several occasions, I visit McDonald's on Wednesday's. The location is 805 Vasco Rd. Livermore Ca.
On Wednesdays' its the Manager Special the Hamburgers and Cheeseburger are half price so I always pick two up.
On several occasions I noticed the Manager, I don't his name. Spanish dark hair in his thirties. He only works in the evening.
Well, what he does is, like today I forgot to order a soda, I gave him a dollar he balled it up in his hand and gave me the cup. That has happened many times if you give him cash. Or he will take my order (cash only) cancel and keep the cash. I often think about the children he is taking from.

Desired outcome: Manager should be dismissed, taking money.

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10:39 pm EST

McDonald's Not allowed to buy sauce to make my food my way I eat it

Asked for ketchup and spicy sauce for my chicken sandwich like I have done more the 100 times I pay for it I don't get it for free I pay60 cents a sandwich never had a problem tell to night I spent over$100 there the other night this will be the last time I will every come here again on top u can get your food your way u aways got to wait and it is cold aways so that being said they lost a lot of customers I will post it all over Facebook about Swanton [censored] hole and get a [censored] attude about it never again

Desired outcome: Just charge me the60 cents and make my food my way

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1:39 pm EST

McDonald's Big Mac from McDonald’s

I bought a Big Mac from the tomsriver McDonald's on Fischer blvd today. While I was chewing I had to pull a piece of cardboard out of my mouth. I don't believe this is safe and I'm wondering how a piece of cardboard ended up inside the burger. Cardboard obviously isn't edible and I think there should be some kind of compensation for this. It was disgusting.

Desired outcome: I want to be reimbursed. I don’t think I should have to pay for a cardboard burger.

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6:21 am EST

McDonald's Poor service and bad manager Mcdonalds-Petronas KLIA

Merchant Mcdonalds-Petronas KLIA via ewallet dated 25/01/2022 at 12:04:21,   Refer to the transaction status was successful, however, as I drive thru to collect my food it has been stop due to the Merchant's transaction was unable to print the receipt.  The service counter asked me to park my at packing area and not attended for more than 30minutes. 

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9:20 pm EST

McDonald's Entire experience

I waited for thirty minutes in line for my order to get messed up multiple times I remained patient as I have worked in fast food myself. Then I get to the next window and the employee had a bad attitude did not apologize for the inconvenience or attitude. I finally received my order and realized when I get home that I was missing my large fries. I am extremely irritated with this huge mess.

Desired outcome: Refund or replacement

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Update by Kristin Chenoweth
Jan 22, 2022 9:21 pm EST

The fries are a small when I ordered a large and they are also cold! I ordered a cheeseburg r with ketchup only for my 2 yr old and of course it had everything on it. I am pissed! This is extremely unprofessional

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10:51 pm EST

McDonald's Double quarter pounder meal

I placed an order for a double quarter pounder medium with fries. I asked for my meal fresh due to it being night shift. For some reason the food is never fresh after dark only warm or cold. My order was not fresh as asked and was completely made wrong. I went back to get it remade and the young ladies just opened up the burger and made it really sloppy by using excessive Mac sauce. The fries for the second time were cold with no salt. I ended up throwing my meal in the trash. I was very displeased with this experience.

Desired outcome: Very displeased

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8:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's overcharging

Last sunday we went to the Mcdonalds in Langley, Bc on Fraser Hwy.In BC they now charge for using single use cups. We brought our clean stainless steel travel mugs for our coffee. They refused to use our mugs and charged us 64 cents for using their singleuse disposable cups. I thought the idea was to use non disposable mugs and we tried then we were charged an exorbiant amount for a disposable mug. Are you just ripping us off-we will not go back. Incidentally tim hortons used our mugs and charged us less for our coffee- they call it a refill. Colleen Haggstrom

Desired outcome: change your policy to the proper guidelines

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K
10:35 pm EST

McDonald's Service (McDonald's fast food.,)

I have been sitting in the McDonald's drive thru on 1300 s and state for 45 minutes and still haven't even gotten to the order box to order my food! Every time I come here for the past 5 years I have had nothing but problems something needs to be done about this! It's 8:31 pm and I am still waiting to order my food! This is rediculous last time they didn't put anything on my one of my mcdoubkes and totally forgot the bun on my chicken sandwich.

Desired outcome: New manager with time management skills!!

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Mr. Helpful
Los Angeles, US
Jan 19, 2022 12:13 am EST

Appreciate hearing your concerns Kasaundra. As long as you continue to support the McDonald's within the Salt Lake and SugarHouse areas, you'll likely continue to see the same results. If you wish to still purchase from these locations, try parking and walking in.

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D
6:29 pm EST

McDonald's Order is always wrong

The past 5 times we have ordered from this location our order has been wrong: food has been forgotten and or special requests ignored or done incorrectly. For example today we paid for extra cheese, the printout showed extra cheese but yet there wasn't even the normal amount of cheese (there was zero cheese). If you try to speak with o management, they just tell you your wrong and they are right…. Even when you show the food and the order.

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1:39 am EST

McDonald's Toilets are not cleaned and no maintenance

I ve visited Mc Donald's chill out Zaid restaurant # 1480238 yesterday 17/01/2022 at 21:53:50
Unfortunately going to the toilet was a horrible experience to me
Using the toilet I got wet and all the toilet floor was full of water beside toilet paper are on the floor and on the basket and around the basket on the floor. Using the basin u find water pouring from down the basin.
Finally what I saw yesterday shows that there is no maintenance and nobody cleans the toilet. When I asked for the head of the branch Mr. Omar Rabee he wasnt there. They got me Mr. Osman Ahmed who finds that its not an issue and nothing can be done.. He was really rude in his way of talking. Then I asked for someone to talk to higher in position They called Mr. Mahmoud Kamal. (shift manager) He was decent while talking but told me we sent to the maintence but nobody came till now. I was really shocked that they know and thats the easiest answer to be said. I gave him solutions to that problem as to avoid ladies being wet either closing that toilet and using the other toilet for men and ladies or closing the toilet with a very short note (closed for maintenance)
Really a horrible experience staying all way travelling from Cairo to Alexandria with all my clothes wet.

Desired outcome: Cleaning and maintenance of toilets/ people should not be rude in their way of talking specially that they have wrong in their branch .

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7:44 pm EST

McDonald's Poor/rude management

I went through the drive thru with my dad this morning after being at the emergency room all morning for pneumonia. I'd been there all morning, had no money and was hungry. So I had cashed in my free happy meal as I had no money and plenty of rewards saved up on my McDonald's app. The guy kept telling me it was $4.05 which made no sense and I didn't understand his frustration till we got the receipt and they ended up giving us an extra six piece for free and a large coke. All we ordered was the single happy meal that was supposed to be through rewards. We get to the second window and my dad asked if he could just add a drink and he would've been fine with the manager just saying no but instead she ended up accusing us of just trying to get a bunch of free stuff. She gave us the extra stuff. We didn't ask for it and tried to correct it. She got upset with us for him messing up and I don't think he was understanding because he was new and she did apologize but she was really rude. I didn't get her name but she was a short Mexican lady. I worked at McDonald's as a teenager and I know that behavior was completely unnecessary. She could've been overwhelmed but her attack on customers was wrong.

Desired outcome: I just want her attitude addressed

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8:56 pm EST

McDonald's Double fish sandwich

Asked for fish sandwich with exe target and add extra mustard on both sides of bread had sticker on out side if box with order.. Did not get, sandwich was dry ate without bread still dry. Last Sunday orders two the same way double with the same extra. Fish not cooked tasted like dough. My friend put hers in the oven, I threw mine an trash. Didn't file complaint last week didn't want to complain. But I am a paraplegic and have food brought by fr oh ends who drop off. But this can e continue to

[protected]/"[protected]@yahoo.com

Desired outcome: Gift card mailed

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Update by Wendy Tolls
Jan 14, 2022 8:58 pm EST

Fish not cooked all the way

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12:55 am EST

McDonald's Closing Manager

This Complaint is for the Mc Donalds at 4040 Jermantown Rd. Fairfax, VA 22030. I come here frequently around 11pm to 12 midnight. A lot of times they are closed early than what's posted on google. Like tonight I went through the drive thru at 11:54 pm and they said they were closed, on google it says they close at 1am Monday - Thursday. The guy who I spoke to a lot of the times I go there is the closing manager. I don't know his name but he is a big heavy set Hispanic guy with a fresh tattoo on his left arm. I asked him what time do you close he said now. I asked him what time are you supposed to close? He said right now ok, in a rude angry tone of voice and tries to come out side and chase my car and throwing up hand gestures I believe to be gang signs.

Desired outcome: Get rid of him

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2:06 pm EST

McDonald's Drive through window worker

While waiting in line in the drive through, the worker pets a dooooog and then proceeds to still hand food out. I called the store directly to complain and the manager claimed that the worker used sanitizer before handing me my stuff! I didn't argue but I saw that she clearly had on some raggedy (old beaded up) half cut gloves on when she handed me my drink... Just nasty! I will not be back!

Desired outcome: Keep your hands clean!!

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McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Contact McDonald's customer service

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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