McDonald's
reviews and complaints

Went to the drive-up and ordered 10 McNuggets. They were dry, chewy, cold, and the crust wasn't crisp. These criteria indicate to me the nuggets were old.

Shame on fast food restaurants (especially drive-through service) that pawn off the stale, cold food that was cooked ahead and not sold to peole that will probably not complain.

I guess they get away with it most of the time, because the patron has already driven off by the time he/she discovers it isn't fresh.

I would like to know who keeps tabs on what goes on at the mcdonalds in samoa. So many times that I go there to get a soft serve the icecream is truely soft and served to you in a cup with the cone perched on top. If I wanted liquid I would order a shake. On a weekly basis, if you order any burger or chicken wrap that has lettuce, you will get either a burger full of cabbage or a mixture of cabbage and lettuce. If they run out of fries, they then serve you their own version, which are much thicker than normal fries. I went there tonight and recieved a big mac which was full of cabbage, fries that were not fries and a coke that had been sitting there for only God knows how long because all the ice was melted. I went with my children 2 days ago for a cone, needed to use the restroom and found that I couldnt because they were busy tiling the restroom. They are trying to renovate and at the same time keep the place open, therefore the place is dirty, dusty and no airconditioning, to sum up the place is a pathetic excuse for a mcdonalds and I am totally sick of putting up with it. I have complained many times but it goes nowhere. Also twice now, I have been waiting in the drive through and have seen a particular staff member wiping his face with the serviettes and then leave them on the counter for the next person too unknowingly put them in someones food bag. I told them and they just looked at me, like there was nothing wrong and they pre-make so many burgers that then sit there for ages. Surely there is a time limit on how long food products can sit there. Anyway, this has been going on for so long now, that I as a consumer am sick and tired of it and want something done about it. This mcdonalds has to be one of the most pathetic mcdonalds that exists. Please do your job and do something about this or we the consumers will have to see where we can take our worries and believe me, there are many of us here that have had more than enough of this place. So, please, please help us make them abide by the standards that all franchises are suposed to abide by. I would appreciate a reply from you asap, letting me know what you are going to do. Thankyou for your time.

MACDONALDS in niagara falls, ny refuses to acknowledge the poor performance of their manager named nadjia. headquarers has refused to address this problem hich has been ongoing for abourt two months now. I get along famously with other members of her family, but this individual does not seem to appreciate my input about her performance, and this may be the reason for her incomprehensible behavior.

Recently the old McDonalds location in Mexico MO was closed and just a few feet away a brand new one opened. I had not had time to take my son to check out the new one (opened last fall). While out the other evening after a late school function, we decided to give it a try and check out the inside! Outside looks great, new and fresh and retro. Inside...still retro to an extent but HOLY COW! The place was absolutely filthy, dirty tables, food all over the floor, the drink station and ketchup dispenser were disgusting. There was obviously not a staffing issue, the young man that waited on us was very nice but the others working with him were standing around laughing and having a good time. Don't get me wrong, I'm all for work being a good time as well but when there are at best maybe 6 customers in the whole place and it is a brand new location and looks like a garbage dump...YUCK. Do any adults work there at all? Who is in charge? I had ordred my food for dine in but we left instead, leary of the food even then. This really wasn't what I had expected at all and when I said something to the kids standing around they said, Oh, OK, and just kept talking. Maybe the kid in making out with his girlfriend in the corner booth was the supervisor? Not something I need or want my 7 year old to witness as he eats his dinner in a "family" place. Don't think I'll be going back anytime soon, if at all!

I am a Disabled Navy Veteran and College graduate who finally got a 12 hr per week minimum wage job (after nearly 2 years of being unemployed)at McDonalds only to be given no (Zero) hours work over the past month. This, while the Manager (Black) has hired at least 4 new employees (black) and given them 20 hrs or more per week.
I need this job to keep from going into foreclosure on my home.
My unemployment was not due to lack of effort on my part. I applied to every available postion on the Internet as well as going through the Dept of Labor. No joy.

Please share your thoughts.

P.S. I have since launched a Webdesign business ]connection99.com and hope to have success soon. Please pass the word and maybe I'll be able to get through this B.S.

1. Went to McDonalds' at Wal-Mart in Mount Pearl, NL (Merchant Dr)

2. Decided to do the customer survey on line

3. When I did I could not see any of the numbers that I needed to put into the computer, because of the grease on the recepit.

4. Was upset because I could not complete because the number were wore off from the grease. My children love McDonalds, so I thought that
I would enter the survey to see if I could win the weekly prize.

5. Would like to suggest to McDonald that if you want people to take part in your surveys, please make sure that the paper that you print the recipt on does not take the numbers off when they come in contact with grease.

6. I trust that I wil be hearing from you soon

Worked in this hellhole during the summer of 2009. Worst decision of my life. I always thought this particular McDonald's made especially good food, so maybe they would provide a positive work atmosphere.

I don't think "positive" is in these people's vocabulary. Actually, calling them "people" would be a compliment. These subhuman beasts, likely denizens of the ninth circle of hell, prey upon the souls of their "Team Member" underlings. Whoever had the nerve to call the cashiers, drive-through runners, and deep-frier operators a member of a "Team" probably has a brain disorder. The only "Team" in McDonald's is comprised of the hellspawn managers. On my second day of training, a shift manager named Robin told me to "pick up those [expletive]ing fries." What a lovely team atmosphere! You can cut the love here with a knife! Oh wait, that's not love, that's oppression.

Then there was Tina. Oh man. Whenever I set foot in that door to work and saw Tina bossing people around I knew it was going to be a rotten day. Ugh. Evil incarnate. Harpy queen. [censor]atron 9000. Call her the nastiest name you can think of, and you're nowhere NEAR the evil this woman exhibits on a secondly basis. From flipping off her own kids to insulting new workers, this lady a living, breathing reason to call in sick. To top it all off, she looked kind of like the girl I liked in high school (who, looking back, was also a [censor]atron 9000), but aged roughly 600 years.

Then there was Shelley. I can't tell for the LIFE of me what gender he/she was. Sounded like a guy, looked like a guy, was referred to as a "she." Questionable gender aside, he/she/it was one of the nicer managers.

The only nice people there were the Mexicans. Anyone who claims to hate Mexicans needs to meet the ones here. They were laid back and generally friendly. If the Mexicans at the other McDonalds' across the nation are anything like these guys, I demand a promotion campaign.

In short: PLEASE STAY AWAY. Good food, but these horrible managers do not deserve your money and CERTAINLY don't deserve the work of those looking for a productive environment to earn some cash in.

My team ordered foods from McDonald's (Bel-Air, Makati) 11:15pm. They are supposed to deliver it 30-45 minutes to our office which is just a block away. Our break schedule is 1:00am but the foods were not yet delivered and me and my teammates are already starving extending our break. We cancelled our order instead. They did not even apologize. What a BS! We ate around 1:45am. McDonald's really pisses us off. This is the first time we ordered something we did not get. We will order pizza and other foods not from McDonald's anymore.

I went to the mcdonalds on11055 burbank blvd north hollywood ca and what i saw was disgusting two employees having sex right there in front of the register this was at 1;00 am and the worst part was that they did no even care about taking care of the drive thru customers, i will never go back there and i will do whatever i can to report this two employeesto who ever care doing something about this, , by the way it was on june the 13th 2010 at 1:03 am.

minchinbury 24hr mcdonalds would not serve me because i was on my 'mountain bike' in the drive through...
renovations are goin on in the main walk-in entrance & there are signs saying use drive though, so i got in line with the other cars & when i got to the speaker it was just scilence for 5MINS! with a big line and people beeping so i went to the window and the girl said "i just gotta see if i can serve you because ur on a bike", then the girl proceeds to take orders from the cars behind me then tells me to move out of the way... so i left..

IM SO F*****G ANGRY -------- IS THIS HOW ALL CYCLISTS ARE TREATED?

I have 4 grandchildren staying with me for the summer and for the last three days we took the bus to visit McDonald's at Walmart. Location Charleston & Arville, Las Vegas Nv. Everyday ( for three days in a row )we have been told the ice cream machine was busted. They have to order the part we were told evry day. Today my 7 year old grandaughter told William who was only to anxious to be rude to get her out of the way and get to the next customer got put in his place by a 7 year old. She told him why don't you just Fed Ex or UPS it overnight then you wouldn't be so mad to people who ask for ice cream. Not an apology or I'm sorry little girl just plain rude and nasty next please. The customers in line were saying "you tell him sweetie". Me I felt like just jerking this William jerk over the counter but why when a seven year old can do it for me with just words.

With everything that's going on in the world, this may seem very trivial...but...Yesterday my family went through the drive thru of the Port Macquarie (Highway) Maccas where we waited our turn and ordered and paid for our meals. We arrived at the last window to collect our food and waited patiently. My husband was passed a tray of drinks and a bag of food. Whilst waiting for the kids "happy meals" I decided the check the contents of the bag...to my dismay (after spending $30), not only was a burger and fries missing, but the hamburger in the bag was sideways (with the lid opening to the bottom of the bag) with most of the contents of the burger in the bottom of the bag (it was a sloppy shrek burger). I immediately showed this to the employee who passed us the food. I diplomatically and calmly advised that I was not going to accept food in this condition and that there appeared to be food missing. My husband confirmed this and the employee then became irate and insisted that "she" packed the bag herself and she was 1000% sure that the food was packaged correctly and she dismissed us. We then pointed out that some food was missing and this angered her even more, she became abusive. After much arguing (we knew what we ordered) it was discovered that the employee who had taken the order had forgotten to add the burger and fries to one of the meal deals (he charged us for the drink only). Fair enough - My husband was annoyed at her tone and attitude and asked to speak to the Manager. This employee then stated that she was the Manager therefore it was pointless continuing this conversation. We were then told to move our car because another car was waiting behind us. We moved to the waiting bay and I watched as the "Manager" literally flew out of the buildings' side door to our car to confront us. After being belittled and made a spectical of in public, we were accused of trying to get "free food". She eventually (and spitefully) offered to replace the messed up burger - which we DECLINED. SHAME ON YOU! You frightened our children with your ranting and raving, you shouldnt be in a Managerial position - Dont Maccas have customer service training anymore? All you had to do was politely and calmly offer to fix our order - mistakes happen, we're reasonable people - obviously you are not... and I find it hard to believe that Maccas dont offer a complaints department...

there is a new person at this store and i feel like he has been giving me a hard time i didn't get to talk to management after he fired after i complained to him personally about the feel he has been treating me kenneth has been staring at me and i told him i don't like it when people just stand there and watch me and 2nd off i didn't feel it was approitate for him to make a rude comment and laugh at me after i complained my finger was numb after i 3rd degree burnt it and when confronted about it he denied it asked me what he said no appoligee and fired also i had spent my own money to get to store on time because i missed bus and thats the thanks i get for showing up every day on time and i also had a cold which was affecting my hearing and i tried to explain to him about it and the person above him didn't speak to me after so i could not complain about him giving me a hard time and that i felt like he had picked me out and just wanted to pick on me

For non-university education purpose who came to Japan (including courses in language school), their visa merely allow them to work for only 4 hours. For part timers, most of times they will ask enlister's visa type at the beginning. If your visa only has 4 hours limitation, you're screwed. No matter how good you are, all of your preparation in vain. They will say they already have much enough such kind of guys working there, will not hire any more. In fact, there's no such kind of people working there. I can show one of those proves how they rejecting people. One of my mates applied the job. At the part of phone interview, already asked about his visa, but still passed. Then he attended face-to-face interview. Everything goes smooth and ready to sign the contract. The manager just brings it out but suddenly asks him about the visa again. He just said truly that he only want/capable working 4 hours. Then nasty thing happened. The manager just brings back the contract and asking my mate to leave.

My mate did nothing wrong but screwed by his visa. Since Japanese government issued such visa, it means he is legal to work. If the working limitation could not meet McDonaldss requirement, they better not hiring. If a Japanese local enterprise, then there's nothing to blame, they can play others low because every foreigner just aliens to them. But for an international enterprise such like McDonalds, such thing happened just give another impression to peoples. McDonalds not only provide junk foods, but also have discrimination issues.

I ordered two double cheese burgers from Mcdonalds, and 5 hours later was suffering from the worst stomach pains I have ever had. Then I started to throwing up and having diairria. Its been 2 days now and I feel just as bad. I will never eat there again because they almost killed me!

On 3 occasions I ordered a meal with large fries, pulling the order of fries out of the bag, you couldnt see the fries because they were below the red front part of the box. I sent an email to Mcdonalds to complain and the franchise owner called me to rectify it and sent me a voucher for a free meal. I went a month later to get my free meal from this location and low and behold, my fries were half full again. I sent another email to him just to let him know(not for free voucher) and never got a response from him. That was my last visit to that store.

went through drive-thru june 8th 10:25 p.m., When the black man greeted me, before I could tell him what I want to order, he yells "what!.. Then I hear him and someone inside talking to each other. All the while im thinking," um. Helloooooo let's not yell at the customer who did nothing to deserve it, and let's talk to each other after we're done helping the customer who is the main reason why I have this job at mcdonald's.!"I wait a few seconds.. Then the black man apologizes about it and takes my order. After im finished giving him the cash, he gives me back the change I am owed, I drive to the food/drink pickup window. The short-haired black girl takes her sweet time fixing only 3 large sweet tea drinks.. I watch her the whole time and at least 1 minute straight out of the 3 and half minutes it takes her to fix the drinks... She is playing with her cell phone. While she's handing me my drinks I ask her" are these lite on the ice? "she looked at me funny, I wait a couple of seconds.. Than ask it again. She replies" oh yeah they easy on da ice."I felt like saying" well just double checking.. You seemed a little distracted by your cell phone. Maybe you should be texting or playing with it (On your break or when your shift ends... Not while a customer is waiting on you to fix his order and bring it to him after he already paid for it!"But I figure (after being treated this way by most black people in mississippi my entire 29 years of living here). Maybe it is because my skin is too light or not quite dark enough. I'll come back to mcdonald's when im either black enough.. Or they hire more well mannered decent workers (.. Hint...99 percent of the time.. Those white people... Hell even hispanics have always treated me better. They at least have the common sense enough to not talk loud ebonics instead of calm, clearly spoken english. And they have the common sense enough to know that most customers dont care to hear about their party nights or anything else that is inappropriate at the workplace. I had to fire a kid at kroger once because I caught him on his cell phone at the register when he should have been scanning a customer's groceries. The cashier was on his cellphone for literally 30 seconds straight and basically caused the line to back up to 5 customers straight. This is the kind of behavior at least two of your workers illustrated tonight.

Job market is tough as it is. Here's a big hint. Stop hiring mr and mrs ghetto fabulous. And start hiring based on professional qualifications. Not if your" cuuuuuz" needs a job hook up just so he or she play around on the clock.

Or.. Simply follow chick fil a. Copy them and you will receive a (Lot) less complaints.