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McDonald's
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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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D
1:12 pm EDT

McDonald's Drive thru attendant rude

Went thru drive thru 4/7/2022 @ 12:30 to get a mixed ice, I was told by the drive thru attendant that I couldn't get a mixed ice but I can pull up to the window. I pulled up the window and he told me again that I can not get a ice mixed, I then asked for a manager, then he said F**K you lady I told you that you could not get a mixed ice and if you got a problem with F**k you again. The team lead was coming to the window and witness him cussing me out and she was like oh wow, and said how can I help you, I told her what happened and she said okay we will speak with him. I was like do you not understand that he just cussed me out two times and refused me service cause I asked for a mix ice, she didn't seem like she cared at all, so I asked for that manager phone number and name of the employee and hers. She gave me the information and then said okay, have a nice day. She was not concerned or cared about how I had been treated and nor did she offer for me to get my ice, I was so pissed and unhappy with this location, I will never go back there again, so I am going to report them cause this behavior is unacceptable.

Desired outcome: An apology and my ice mixed, and the employee should be terminated!

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9:42 am EDT

McDonald's Restroom closed / kiosk only ordering

Store number 316 in Cebu City Philippines my complaint is about : restroom closed and obviously because they do not want to clean it, after a three hour drive something to eat and a restroom break. NOT! try to eat when you have to pee. public restroom closed and no reason. Also I tried to order at the counter and they would not allow me to order at the counter. I am a senior citizen and sometimes the electronics are too much.

Desired outcome: open the C.R. for customers, open the restroom for customers

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6:16 pm EDT

McDonald's Drive-thru worker

Went through drive-thru around 5:40 on April, 6th 2022 and was told the system was down and could not order. As I’m pulling off my autistic son (mind you we go to Macdonald’s daily to get a happy meal, he loves the toys!) stars crying because he doesn’t understand why he can’t get a toy. So I pull back around to ask if I could pay for a toy and explained that my son was autistic. The worker was very rude (I’m guessing she didn’t like that I was interfering with her conversation with the car who was Parked by window and had been parked there talking for a while) and made the smart remark “ if my system was down how you gonna buy a toy?” Then went back to talking to her friends before I could ask any more questions. During this time there was a car pulling up like it has order so I went to ask if the system was working and was rudely cut off and told that she wasn’t talking to me that she was talking to the people in the car who she had been talking to. The worker was very rude and unprofessional! I understand customer service is not an easy field to be in and can some times be stressful but that is still no way to treat a paying customer. One who was not rude and who comes daily (sometimes more) to your store to purchase a happy meal for my autistic son. I am disgusted with the service I received today!

Desired outcome: Worker needs to be retrained on communication skills and how to respect others, especially paying customers

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2:23 pm EDT

McDonald's Poor service & refusal of a refund

On Saturday night at 08:20 pm on the date of 04/03/2022. I went to Hilo McDonald’s and placed an order of (1) large coffee (2) medium coffee, (1) cinnamon roll,& (1) blueberry muffin. The woman taking my order kept getting it wrong after repeating it three times to her, then I paid for my order to end up getting cold coffee, I didn’t order cold coffee took it back & still didn’t get it ready guy was still cold. Watch the worker go to the restaurant door & locked it, so I banged on the door told the worker that my coffee was still cold, she said that it just came out of a freshly brew & I said no it’s not, she said she watched them make it. So I told her well then I want my money back, hand her the tray of coffee, she tried to shove me out the door with the coffee & told me that I can’t have my money back. I closed the door on her & she spilled the coffee on her & the floor before calling the cops on me.

Desired outcome: I would like a refund & a response

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1:09 am EDT
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McDonald's Drive Thru

I placed a order for 2 plain double quarter pounders with cheese sandwich only and a large Diet Coke. After getting back to my motel to eat I had 2 bacon quarter pounder with cheese. Which I had to throw away because I’m of Muslim faith, our religion prohibits the consuming of pork products such as bacon. It’s was already after midnight so I gave up on trying to drive back and getting it corrected.

Desired outcome: Not much you can do about it now

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3:06 am EDT

McDonald's McDelivery Order Completed without Receiving the food

I have ordered my lunch on Mcdonald Highway 2000 Taytay, it was tagged completed but I did not receive any food. They are very hard to contact to ask about the delivery. After 3 long hours, they texted and telling me my fault because I am unreachable but I can call them thru the late text I received. I will never order again, I love mcdo but this is a big disappointment.

Desired outcome: Mcdelivery app should should have a live chat that actually answer not just for design

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6:54 pm EDT
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McDonald's Sandwich

Went through drive thru at Palmyra PA location on Thursday 03/31/22 around 6:30pm and ordered over $30 worth of food. Got home with my fish sandwich that costs over $7 for a meal to open the box that had a bun and that was it in the box. Attached is a photo.

Desired outcome: Refund of my meal that wasn’t there.

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10:22 pm EDT

McDonald's Meal deal

Tge order was not right

Desired outcome: Proper mean

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8:33 pm EDT

McDonald's Hours of operation

I went to the Mcdonalds at 1148 N. Higley road in Mesa AZ last night and the drive thru was backed up this was at 10:30 P.M. and cars just kept waiting and finally I get to the speaker and no one answers. I wasted 15 to 20 minutes waiting and no one would answer and they were apparently closed but they did not put up any closed signs or put cones in front of the drive thru and they were supposed to be open until 12:00A.M. and I had a app order for a .80 cent spicy McChicken and never got it and I still want that deal so Mcdonalds owes me that

Desired outcome: I need my .80 sandwich and you need to tell this location that if they close early to put up signage and cones at the drive thru and there were employees inside the Mcdonalds they just would not respond to anyone

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2:06 pm EDT
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McDonald's The dessert and meals

I ordered meals that came up to 236.00 ZAr and the burgers not made properly and they where to busy made us wait 45 minutes and the dessert that they charged me for was 30zar and I purchased 4 mcflurry all came late and the ice cream cup was only around the side of the cup and hallow on the inside, disgusted and disappointed! Such unethical practices

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2:35 pm EDT

McDonald's Incorrect order and address

I ordered a McSpicy chicken burger, a happy meal and a regular sprite last Friday through the mcdonald's mobile App. However, since I was at a new location, i tried to add the exact location, however, the app does not allow you to put it and we have to choose from the options that are available on the system.

Hence I entered the closest location i could add and went ahead with the order, thinking that i could change the delivery address to my exact location by calling their hotline.

After the order was accepted, called their hotline and was on hold for more than 10 mins before 1 of the agents spoke. I told her my issue and she put me back on hold... While waiting, I'm getting texts from the delivery rider asking me to pick up the phone.

When I called the rider he's scolding me for not putting the correct address and complaints to me all the hassle he has to go through, which is not my problem at the first place. Somehow I convinced him to bring the order to my location and he was nice enough to bring it as well.

The matter was almost sorted, but when i had my sprite... It tasted *******. I assume it was just plain Soda.

We had to throw both the beverages since both did not taste like sprite at all...

Would like your immediate attention on this regard. My order number was 3370002.

Desired outcome: 1. Please refund the money spent on the 2 beverages2. Please do the necessary changes in the mobile app, which would make it easier to add new locations

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5:22 pm EDT
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McDonald's Ice cream machines always not working

I am sure your company couldn’t care but someone needs to get off their butt and have the mcdonald’s ice cream machines operating. It is more of a rare occurrence to find a mcdonald’s where the ice cream machine is actually working. Only reason we stop at mcdonald’s and pitiful that almost every mcdonald’s suck and don’t care about customer service. Just stopped at both in hearne texas and neither had ice cream machine working. There is no way almost every mcdonald can have their machines actually broke. But if that is the case then spend some money and replace the piece of crap with working machines.

Desired outcome: Have the places actually fill the damn machines and gave the working

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5:15 pm EDT
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McDonald's Happy meals/cheeseburger

I ordered two happy meals for my children, and neither came with a toy. My children were upset because I had made a deal with them to get a happy meal with toys for them. I ordered a cheeseburger for one of my other children; when I got to the window, they repeated the order and said hamburger; I clarified it was supposed to be a cheeseburger, and the girl assured me it was. At that time, I had not paid, so it could have been altered since the order was placed as a hamburger on the receipt, yet I was told straight to my face that it would be a cheeseburger. When I got home to feed the family, sadly, it wasn't surprising that there was no cheese on the burger and that the employee was likely trying to move me along to keep the drive-through going quickly. My child wouldn't eat it because it had no cheese, so it was wasted.

Restaurant #21335

Order 84 @ 1:37pm 3/25/22

Desired outcome: Please refund the the items that weren’t provided but we’re paid for.

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2:35 pm EDT
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McDonald's Customer service

I ordered food through the drive through store#25479, I orders a big meal and a happy meal. They did not give me a 4pc chick nugget happy meal. They only gave me the nuggets. I had to get out of the car and go to the drive through window, while I have a 3yr old kid in the car. I tell the lady (sally) at the window and the response is that’s not what you ordered. I know what I ordered, so instead of just fixing it she tells me to get my receipt. So I got to go back to the car and get my receipt, I come back to the window and there’s another lady (josslyn) there and she also has an attitude. Telling me this is not what you ordered, again I ordered a happy meal you didn’t give me the full happy meal but I know what I ordered. I was getting short at this point because again I have my car parked I have a three-year-old sitting in the car and I have to keep coming back-and-forth to the window and getting an attitude every time I come back. All they had to do was correct the order and give me the happy meal, she tells me she’s going to fix it and she’s not gonna charge me the three dollar difference. Then when she goes to give me the meal she tells me I owe her three dollars I said I thought you were going to not charge me, she says no I’m charging you. No problem I give her the three dollars. The customer service at this location is absolutely horrible. On top of that the big Mac that I ordered was not even fresh the meat looked old and hard the bun was hard and they didn’t give me barbecue sauce that I ask for for the chicken nuggets. They have a complaint number for Melissa on the windows, when I call it goes straight to voicemail, and says the v mailbox is full.

Desired outcome: I’d like a response, and I want to know action was taken for the unprofessionalism.

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6:23 am EDT

McDonald's Service / incomplete order / waiting time

I stopped at McDonald's Tokai drive through today, 25 March 2022 at 11:02 and paid for 7 x single jalapeno burger meals with coke and I was asked to park and wait in the drive through bay. I specifically asked the teller in the drive through if it was going to take long as I was in a hurry and she replied that it wont take tong.

I waited and after about 15 minutes I went in to see how far they where with the order. When I walked in it was complete chaos, there where people waiting for their orders and waiting to order, but there was no one at the till. I noticed that all the staff where running around trying to make the food and it took about 10 minutes for someone to return to the till in front.

I waited as I could see they where busy and the lady at the till was taking orders. It took another 15 minutes before I managed to speak to someone and ask about my order. The order was handed to me about 5 minutes after asking the staff member, I took it and left as I was expected to be at a meeting at 12:00 with the food and was running very late.

When I arrived at the meeting I was 10 minutes late and there was a burger short and the chips tasted terrible. The entire experience today was terrible, I have NEVER waited 40 minutes at a McDonalds for food and I served late, had to serve 1 x trainee only chips and make a roll in the kitchen and as a result the entire training ran late thereafter.

I normally use Mc Donalds for our training lunches, hardly ever experience any trouble, but todays experience left me with a serious doubt to use it again;

(Not sure what details you still require, but paid with card machine and my contact details are as follow: [protected]@mybioaddy.co.za or c.[protected]@yahoo.com, [protected], mobile and whats app)

Desired outcome: I would like a refund

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2:29 pm EDT
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McDonald's Employee

About 3 days ago. One of your employees posted a videoin her McDonald’s uniform. Blatantly throwing out false accusations that a customer was stalking her at her job. Mind you this couple is always at McDonald’s to eat. The employee and the customer worked together having further issues because of the said employee. Please handle.

Desired outcome: Suspension

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2:41 am EDT

McDonald's Gift Card

My daughter received a $25 gift card for Christmas 2021. Went to McDonalds and they said the card was no good. I am assuming the gift card was not activated. How do you activate these cards. I am assuming the cashier did not activate the card. The person that purchased this card is an individual that CAN definitely afford to buy this card and was obviously not told THEY had to activate it themselves. Sounds like the cashiers are somehow pocketing this $$ or something... No McDonalds for us. This is [censored]TTT

Desired outcome: Please Refund or activate the card

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11:09 pm EDT
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McDonald's Orders and food never correct

Complaint!

I wasn't the only one that was happy Mc Donald's opened this year, with that said the 1st time going to the drive thru we sat in the line for 2 hours, just to get out there with all our burgers and coldrinks but no fries, as it was the 1st week they were open we gave them the benefit of the doubt, that they where busy, under pressure and there was no way going in as it was so busy,and we where halfway home already.

Then... Two weeks ago we ordered 6 junior cheese burgers as we had to drive to durban to pick up our friends at the airport, just to discover when we were already on the highway that 4 burgers has no patties on just tamato sauce, a slice of cheese and the buns.

3rd and last time ordering at Mc Donald's today... Ordered Oreo Mc flurry' just to discover that there was just ice cream in the cups.

This is very unprofessional and the sad think is we told them every time what happened with the order before but still we haven't received our correct order once.

Please do tag the management of Mc Donald's to this post

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11:14 pm EDT

McDonald's Been waiting on my food to be delivered since 7:45.

I ordered my food between 7:30-7:50pm and it’s 11:07.If they don’t have people to deliver then they should specify that.they specified that after I’ve done waited couple hours.I ordered from there last week and got it delivered and it tasted like crap and food was cold and fries some wasn’t done.The person who delivered it was very polite and nice.I won’t go back here anymore not til they get there stuff together..

Desired outcome: Hey my food delivered and if not I need my money put back on my card and I should get a free meal!

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4:18 pm EDT

McDonald's Fries are cold and not fresh or changed out when old

Time was at 3 50pm sat afternoon after I said to make sure the meals were fresh the person on the other end said ok hold on a min like it was an inconvenients also the ice cream machines have been down for a long time also I orderd 3 meals 7.99 each now expensive an I only got 2 fries when I should of got 3 one for each meal not happy at all The service there has been horrible lately whoever is running the evning shift or afternoon shift needs to take a handle in things am start running it better. Their is a color women their that does a Awsome job an shenshould be the head manager their she is running it really well everything I go threw an she is their she is nice an food is good. Whoever she is in three rivers mi 49093 she is doing a great job she needs a higher postion she is doing great whoever els is running it is not doing so well.

Desired outcome: Please have someone go their an investigate what's going on service is horrible an their not very satisfying when I leave.

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McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Contact McDonald's customer service

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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