McDonald's
reviews and complaints

On several occasions at the Bay Shore, NY Fifth Avenue McDonald's I have ordered McDoubles without ketchup & pickles, they continually put ketchup on them & I don't see it until I get home. When I have gone back, the manager provided replacement then get home again & if course, there's ketchup. Most times this happens, I shouldn't have to check sandwich before I leave the restaurant or drive thru. I just don't understand why it continues to happen when receipts clearly has my special requests. What I'm experiencing these kids working do not pay attention to requests. Ketchup is not a liking to me & should not be a requirement on a burger.

To whom it may concern
I was at Macdonalds opera Paris yesterday on 7 June 2019 with my children. I was charged 20.80 euro twice on my credit card.
I will attached my credit card statement to show.
I would like this refunded to my card.
I am from Australia and am going home next week. I'm in Spain at the moment.
The lady at the counter did not get me to sign it or put in a pin. She just left me there and started making fries. Another lady had to give me my receipt.
My mobile number is [protected].
Regards
Noeleen Mackenzie

The south Mcdonalds in The town/city of Roswell NM has the most terrible service. Their waiting times are ridiculous and when you get your food it's either not the complete order or it's just not the item you ordered. You have to be carful when ordering the Egg McMuffin because the actual egg isn't cooked right or there are egg shells in it. This has happened to me twice. The picture I've attached shows a piece of egg shell but sine the egg shell is white it's a difficult to see.

I visited restaurant number #0441 mcdonalds south melbourne.

1st went through drive through to be told drive is closed if you like to come into the restaurant. That was not a problem then it took 15 minutes to get my order taken then i waited 27 minutes for a big mac meal to find the food was cold.

To top it all off the arrogance of the staff was discusting

my husband came into the kirkwood highway Mcdonalds on 3318 kirkwood highway in wilmington Delaware at 6:56 pm on 6/3/19. He was refused service, called a "whitemotherfucker" in front of our 11 year old daughter and was discriminated against by your employee based on the color of his skin. Needless to say, we didnt get food and left feeling insulted

I am a fan of McDonalds coffee! I plan mornings around making time to stop for coffee. Some time ago the cups were changed... and since leak horribly. I constantly find stains on my clothing, in my car and on my desk or meeting table. In meetings this is embarrassing and quite a nuisance. It is extremely frustrating to wrap a napkin around the rim of the cup just to protect my clothing from the spillage. I am appealing to you as a coffee lover to quickly do something with the cups. This is definitely a game changer for me! If not corrected, I will not patronize McDonalds coffee any longer.

Thanks for your time

In Sidney New York there needs to be a ramp by the handicap parking area. I witnessed a little elderly gentleman that almost fell with his walker trying to get over the curb by the parking space. Suggesting this to make it easier for the handicaps who loves to visit your establishment. Needs to be addressed looking out for those who are not able to make their way over the curb.

I spoke to Emily the manager at Elsternwick Mcdonalds tonight regarding a mistake on my gourmet $8 burger and I wasn't nasty or anything and she hung up on me not once but twice then I kept ringing back and she took the phone off the hook.
I keep having problems with my food at this store. The McMuffin's are never toasted even when I request that they toast them longer. It's like they just don't care about their customers. I'm getting really fed up with the poor service at this place.

Ordered a Big Mac with lots of other food and got home to find a quarter pounder with cheese! Fries were old and cold, and three diet cokes had no ice and were flat! My receipt was all super sticky on the back too. The worker at the window was taking payment and processing food. Worst attitude ever! I spent $23.11 and got home to find crappy food and drinks. So gross.
I think I should get some free food coupons! This McDonalds is the worst!
Cypress, CA

I get to intercom and the lady tell me that they are only accepting cash, I had a card so I get out of line to go to atm across street and I immediately come back. So I get back in line only to wait in line for 23 min. So finally I get to the window to pay for my food and I have to wait another 4 min to get to the window to get my food. I finally get to the window to get my food only to have to wait 3 more min for the lady to ask me what my order was. I told her what my order was and she closed the window and comes back 2 min later to hand me my tea and ask me to pull up to the third window. I asked why do I have to pull up to the third window and she states we are waited on hashbrowns to cook. I told her to just give me my sandwich because I was on my way to work and had to go after I waited in line for over 30 min. I didn't get reimbursed for the food. I thought that was very unprofessional.

We are today at the branch of McDonald's at forum le halles mall.
We gave the seller plastic glass and ask to fill half of it with hot water to the baby, after we ordered a meal for us.
The seller rejected rudely and said that u have to buy cup of tea and refused to our request to give us his name.
It's 29.5.2019, 13:30 and the seller was from Indian origin.

We have just called in at canklow Rotherham South Yorkshire the floors were disgusting I almos went to the floor chips crushed on the floor I am elderly and I managed to get my balance I know the place was busy but no excuses for this .we go to a McDonald's at Worksop in Nottinghamshire and it is spotless they are cleaning all the time I did mention to one of the staff but they did not seem to care I know not to call there again

Just been to Haslett Avenue, Crawley McDonald's. And extremely disappointed.
Received my order promptly although the server had a problem understanding English.
Found that my drink had no ice so went back to the counter to ask for some. I was ignored by 5 members of staff, including what looked like the manager, and after 10 minutes I walked out!
So angry! It was supposed to be a treat for my son. Instead he got a fuming mother! If someone is standing at the counter, they need something, please teach your staff this!

I went there and asked for a quarter pounder combo with cheese mayo tomatoes and ketchup and recieved a regular quarter pounder with all the toppings and than had big mac combo and recieved chicken..the fries were cold I asked for mayo for the fries and again never recieved it which is ridiculous being you have to pay for it..it seems every time I go in there there rude and rushing you, all they care about is there speed of service and have no customer service skills

Me and my dad went through the drive through and the lady had us repeat 3times after each disconnection then went on another order. It was more then one person taking our order. Not only was that the issue, at the window after we paid our order took way to long and let alone wasent even right or good. My mcfluffy was more so milk with m&ms and my dads chocolate shake wasent even chocolate. The employees were rude, disrespectful, and made a wrong order.