McDonald's
reviews and complaints

Me and my daughter stopped at the Auburn mass McDonald’s about 2 weeks ago, I made the complaint on the date we went and it was around 1:30-2pm I believe, but I’m not quick sure, I told the employee the day I made the complaint the time. Anyways I called made a complaint about my daughters happy meal hamburger being raw as it could pretty much be, it was just browned and my fries were uncooked and when my older daughter went to ask for a cup of water, the supervisor Ranay , told us she is not giving cups or water out anymore because some people were misusing the fontina machine for soda and not water, when I clearly bought sodas already and my daughter was asking for a water. She didn’t offer a bottle water or nothing. She told us either u can get water out the bathroom sink or u can go somewhere else, and she walked away. I told her that’s illegal and pretty sad that it was coming from a supervisor at that. My daughter was Hot and very dehydrated that day from the sun and the two hour ride we just had in a hot vehicle, and instead of stopping for a nice meal, we were disrespected, talk down too, ignored, and miss treated and I really can not believe this employee has a job working for your franchise. She was so rude an disrespectful telling us to go somewhere else or uses the bathroom sink. It was so unattractive and the fact that my older daughter was dehydrated was so wrong of her and ur business and the other fact the my five year old almost got food poisoning was even worse.

Something needs to be done, this employee needs to be fired and this needs to never happen to another family stopping in to spend their hard earned money for there food, service, and respect to all be not cared about or treated right. Also I never ever even got a call back for the complaint I made that day and I still have not been refunded for my meals and I also think it would be real nice if my children who had to deal with this horrible person to maybe have some free coupons for McDonald’s just so maybe they will want to go back there ever.

On Monday, 6/20/22, I visited the McDonald's #[protected] Touhy Avenue, Skokie, IL) at 8:30 a.m. I had promised my two grandchildren a Big Breakfast, in addition to needing two bags of ice. The breakfast rush was pretty much over, as there were only two cars in the drive-thru (one of them was mine). Although they were willing to sell me the Big Breakfast, the cashier told me that they will not provide ice at this time. I, in turn, informed him that I had two small children in the car, I really needed the ice, and it would be extremely difficult to go elsewhere and load, then unload, my two grandchildren (ages 4 1/2 and 1 1/2). He checked with the manager, Rovalda, who denied my request. I would have been more than happy to wait in the curbside pick-up, but that was not an option. So, NO ICE.

I had to then go to the grocery store, drag two small children out of the care and into the store, and get my ice. A big hassle for an easy, reasonable request that McDonald's could have fulfilled. On top of it, since I had promised the children a Big Breakfast, I had to go back to the McDonald's and pick it up. I ended up having to spend money at a McDonald's that I was very unhappy with. If it were not for the children, I assure that I would NEVER gone back.

We live a few blocks from this McDonald's and frequent this establishment quite often. The customer service and attitude were not acceptable and I will now go out of my way to avoid this location. This was an act of simple customer service. This McDonald's failed miserably. In today's economy, and very poor customer service throughout the entire service industry, an establishment that "goes the extra mile" would certainly be remembered. Instead, I will remember this McDonald's as one place I don't want to go back to.

Shame on you, McDonald's! You failed miserably!

I got the wrong order via UberEATS. I drove over to this McDonald's trying to address the issue. Albeit I have addressed it in a rude way, but the employee that responded argued with me that “if you had a car, you could've just drove here and we wouldn't have this issue”. Technically she's right. But it doesn't matter whether I ordered directly from there or a third party food delivery system, if my order was wrong, it should be fixed. In the end, I only got a partial refund from UberEATS with no corrected order.

The macdonalds in meadowdale has a very low service, as the lady rendering our order says that the person taking our order didn't specify that we don't won't coke in our drinks, I myself heard her saying no ice. She then abruptly asks if she should remove the ice from the poured drinks, I was overwhelmed with dissatisfaction.

I'm very disappointed and appalled by this behavior.

You’re [censored]ing online menu is more confusing than a Rubiks cube. You show calorie count on menu items, you don’t show [censored]ing prices.

I have no [censored]ing idea what it cost to order whatever the [censored] I’m looking at. Your online [censored]ing menu is [censored]ing divided by sandwich type instead of specials or menu options, short version; [censored] you your online menu is as usless as tits on a boar. Ps while i’m on her anyways your fries are beyond disgusting I actually honestly refer to them as the “Mc salt lick” your fried are SOOOOOOO salty they suck the moisture out of my [censored]ing eyeballs. In addition to being saltier than sea water, they are sofgy [censored] a wet pair of socks. Your high opinion of your feies and the sodium toxic level [censored] i get are so two different things; you should be charged with faud.

Order from Middletown McDonalds (925 NJ-35, Middletown Township, NJ 07748) and they forgot two items, 2 plain cheeseburgers and the last time I was there they forgot a Big Mac. Obviously they have an issue with quality control and don’t correctly check the order before sending it out. It’s aggravating.

I ordered a home delivery from Mcdelivery spoke to a rep from Uber who was very difficult to understand I gave her my details from the app which is via apple email address gave her the ref number on the Uber receipt Collect 5E880 which she said was wrong and MXPC-7MRL - Y99M she said she was unable to process and her my up. Her English was very poor and difficult to understand. I had a double cheese burger missing. X4 curry dips and a balsamic Dressing was made sing my meal was ruined. This coupled with very poor Uber service is discussing how do I get my money back and why is it wrong again? My email address is [protected]@gmail.com

Telling girl employees to stand out side to take orders at the drive through too show there behind for more guys to come to the McDonald’s employees asking for bigger shirts so it does not show there front private area manager refuse to give shirts and treats all employees like slaves talking really bad about them tells the girls to stand out in lobby for more guys to come please do something about this thanks I’m not the first person to complain please look in to it send someone they don’t know and see how he treats people employees don’t get break he will do it whenever he feels like it thank you.

I do a service which has me in your operations nightly. I can not tell you the pure disgust of what I see. Your operation are the dirtiest I have ever seen. The pure lack of any systems or concern for how clean and safe they are is illegal. I don't think you understand you feed people in these places. I have filed this before and got no response for you i can only tell you someone is going to get hurt bad or sick of the place will have a fire. There seems to be an it is not my job attitude i have hundreds of photos and i have sent them to the manager but nothing ever happens. I want to know what action you will take to fix this I better not get any blow back in my job for this as i am the only thing or one cleaning this crap and i am doing my job. YOU ARE FAILING YOUR OWNERS AND CUSTOMERS BY ALLOWIN THIS TO GO ON.. I WNAT TO HEAR FROM SOMEONE UP THE CHAIN NOT SOME LOACL DO NOTHING .

Tues, 7-June at 13:20:

Martina was the most disinterested and purposely difficult.

She was intentionally uninterested in getting my meal correct; "forgot" to tell them no salad or sauce on double-cheeseburger; said they had no coffee, no orange, despite just serving somebody orange juice. She wanted me to know I was not welcome. She placed my order on the counter but ignored me when I asked if it was mine, never gave me a straw for drink; I had to reach over and help myself - she just shrugged. Awful service.

Sunday june 5th at arpund 4:30pm I ordererd the mix and match a mcdouble and a mcchicken and fries. I got the chicken sandwhich, didnt receive my fries and instead of a mcdouble I got a single cheeseburger with sweet and sour sauce, this was not my order. I had to drive back. The staff was very rude, after waiting 10 minutes, the crew gave the girl lip service. Im handicapped multiple sclerosis and a diabetic. I use a cane and I cant have stress. Im angry at this point, I have a sundae melting in my car and a cold chicken sandwhich and no fries. I asked for the manager on duty no one would answer. I took out my phone in an attempt to film the encounter but I failed to hit record. Nobody would give me their names. They covered up their name badges and refused to identify they wouldnt give me the district manager or regional managers corporate phone numbers. I filed a complaint with mcdonalds and the just as rude general manager of this failed location was someone called maria, to my utter discust she tried to defend their abhorant behavior, "if someone was filming me I wouldnt identify!" shes is part of the problem, I was trying to document that they refused to identify before I pulled out my phone. Maria continued to be confrontational I then asked for the district mangers phone number she told me no she had to check first. I never heard of such a thing and im a 60 year old retired retail store manager, I could never refuse a customers request to speak with the district manager. Maria said she will contact the district manager to see if its ok and that she will call me back. Maria never called me back she was rude and unprofessional, she needs to retrained she has zero customer service skills, and I would never have a crew that gives lip service to the front, in my day they would be gone. I feel like I was robbed. I didnt get what I paid for and maria could care less. She needs to stop making excuses for this inept crew, what they did to me was wrong and acknowledge that, shes just as horrible! Im left with no resolution to this awful experience, I just wanted what I ordered so I could take my diabetes medication, I never recevied my mcdouble, I stopped at burger king up the street where I recevied what I ordered. I used my debit card gave her the approximate time and amount I just wanted my meal credited to my account. This general manager is part of the problem. Im a diabetic, they messed up my order then refused to make it right, they refused to identify themselves and refuse to give me a refund. Maria is also part of the problem. She has zero people skills and is defending the indefensible, these people messed up they should of made my mcdouble immediately, gave me my fries end of story. This is the worst experience at any of the mcdonalds i've visited across america.

Around 5:55pm this day June 6th, I ordered K-chicken small meal and McCafe Caramel Popcorn Coffee Float. Instead of coffee they delivered coke float. Wrong Order and also they delivered it late at 7pm. Order number f9mjwQ