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McDonald's
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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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G
9:03 am EDT

McDonald's Drive thru service

Why does McDonalds have 2 drive thru's when they can barely operate one. This has happened more than once. Pull into 2nd drive thru on outside. Man tells me to hold on (rudely), wait 3-4 minutes, as a car pulls up to the other drive thru, his order is taken immediately. Still waiting as the other driver pulls up to pay. Finally get in the other drive thru, only to keep waiting. As I'm waiting a car pulls up to the outside drive thru that I was just in, and same idiot that yold me to wait takes his order immediately. Finally I shout into the drive-thru: Is anybody going to take my order after waiting 7 minutes at this point. The women say order when your ready, I tell her forget it and drive off pissed off. And is it too much to ask to get treated decently at McDonalds. They have the rudest people working. I always say, yes mam, no mam, thank you, Try getting one of the POS to tell you thanks. GOOD LUCK! Pure rudeness from a billion dollar dysfunctional company. Went to the local Burger King, and was treated with respect, got a better deal and only took less than 5 minutes. McDonalds sucks and we'll never get better with the rude disrespectful [censored]s they hire.

Desired outcome: Doesn't matter, since I won't return to this McRudeness ever. So sick of this company hiring the worst disrespectful workers they can find.

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K
10:26 pm EDT

McDonald's The person on the intercom

We were trying to order when a car pulled up to the other speaker. And she cut us off to take the other cars order. Then she comes back after the later car pulled in front of us. So I ask why she cut us off and took the other order. She said I only get paid by the hour. I believe she could use an attitude adjustment and a lot less pay. Will not be back but I will give you a lot of appropriate advertising.

Desired outcome: The appropriate job for a not so appropriate employee

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5:09 pm EDT

McDonald's Service

Just ordered a cheeseburger and small fry and two large fries. I waited 20 minutes and went to counter to ask for my food and they got a little short with me. They were only worried about the drive through orders and this is the 3 time this week. I am only asking for same attention the drive through orders get. I am a paying customer also. Sunday May 15, 2022 at 4:15 pm at McDonald’s Waynesboro Pa 17268

Desired outcome: Just would like the walk in customers as much attention as the drive up customers.

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A
4:24 pm EDT

McDonald's We keep asking for things like slushies and sundaes (McFlurry's) and they tell us they don't have anything--which makes no sense.

In the McDonald's in Hialeah Dr., we asked for menu items that were advertised on their own menu and we received the response that they didn't have things like ice cream or slushies--even though they were openly advertised. We had to end up leaving after a long wait for these items, in which another McDonald's nearby ended up having. The service isnt the best and I don't understand why they have an advertisement up when they 'don't have the product'.

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9:33 pm EDT
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McDonald's Incorrect items

I ordered through GrubHub a delivery Saturday around 3 pm, May 14, 2022. I ordered online.

Instead of two apple pies I got six pies.

Instead of two decaf coffees I got two and one spilled inside the delivery bag and items fell out the bottom. The delivery person left me a message warning me the bag was ripped.

Missing were four sauces for my 20 McNuggets — two buffalo, two ranch.

No salsas for the two Crispy Deluxe Spicy Chicken sandwiches. I asked for ten hot picante salsa pouches to also use on the McNuggets. No sauces or salsas at all.

No straw for my Mocha Caramel Frappe.

No napkins.

All containers wet with spilled coffee.

McNuggets were tough and dry, not warm and crispy. Boring with no sauces or salsas. When are those Spicy McNuggets coming back? You promised too soon and got hopes up. Every time I order regular McNuggets I am disappointed.

The GrubHub delivery was fast and they kept me informed and warned me the bag was ripped. I can understand that. No complaints with GrubHub.

I was so disappointed by the order itself though. We recently had to stop driving and this was an expensive splurge for us, to pay the higher prices of delivery. $59!

Disappointed. We needed the order to be the bright spot in a horrible day for these two 80-somethings who can no longer drive. Instead now I am more depressed.

Desired outcome: Refund for order. Warning and reeducation for the packers of your delivery bags.

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M
10:23 pm EDT

McDonald's Manager Jessica

As a 49 year old mother I was driving my daughter as she was doing door dash - late nights I go with her first order we pick up when delivered incorrect order we take back to store they remake and we take back a second time - deliver a second time incorrect order I go a third time this time o come in with my daughter and ask to speak to manager - I say no rudeness this is my third visit this needs to be looked at - to be rudely told this was not stored failt someone had taken incorrect t order (maybe store should have orders there waiting getting cold and grab closer to time or actually check as anyone could walk in and pick up and walk off) but worse part after being told not store fault they had given my daughter wrong order three times you think second time tney would check she simply turned her back on me

Seriously no management skills at all - a simple I’m so sorry I have lots of young kids on - simply I make sure I keep a eye on pick up but a not our fault and turned back

If this is how your management treat clients I’m honestly disappointed - I wasn’t a hot head I was a almost 50 year old woman trying to advise mistakes me in made yet she knew it all and was rude

Desired outcome: That she has training on customer service - younger staff seen a manager turn back on someone now this is acceptable

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J
6:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Poor customer service and food quality.

Hi,

I am emailing in regards to an order I just purchased from nsw store Gregory hills. Friday night 8:20pm.

The service was terrible and I am very unsatisfied with the customer service provided and lack of respect for customers.

Ordered Mc flurry’s. The item hardly had an ice cream. When asking the worker if it could be filled up to the amount as shown on the picture. She refused and said no that’s all you get. Absolutely disgusting attitude. This is not the first time it has happened.

Could you please respond to me in regards to this.

https://www.complaintsdepartment.com.au/mcdonalds-australia/

Regards

Julia Gonzalez

[protected]@gmail.com

[protected]

Desired outcome: Refund of items and staff to be taught how to respect customers and do their jobs properly.

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12:57 pm EDT
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McDonald's Customer Service

I drove through to order early lunch at 1035am. After paying went to the first window and was told to go to the second window after the person in front of me moves. That person sat for few minutes then honked his horn and knocked on the window. When he moved forward I pulled up and no one was at the window. Manager finally showed up and didn’t great me just rudlely said park it. So I parked in drive they stall 3 and waited for my food. He came out and thrust the bag at me and left. I’m sure it was busy, short staffed etc. We are all experiencing that. But no excuse for such rude behavior. Especially from a management team member who should be setting the tone for the store. I won’t be returning to that store.

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10:45 pm EDT

McDonald's Mocha frappe

I go to McDonald's at least 4 times a day my grandchildren and I love the mocha frappe, but for the last month or so they have been giving more whipped cream than the mocha frappe. I mentioned it a few times they say that's the way the machine does it and are very smart about it. If I want whip cream I'll go buy it. My grandchildren love it I've spent a lot of money on frappe. Please take care of this I'm not one to complain

But these are 5.00 and I am not getting my money worth thank you

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10:26 pm EDT

McDonald's Not receiving order

Hello I work for a food driver company and cannot get service (timely service which is marked as a specification on the delivery app) because I'm a delivery service.

This is really insulting in that I also eat at this restaurant which by proxy makes me a customer no matter who I'm getting the order for. I'm specifically finding issue with the Mc Donalds on 8315 Montgomery Blvd. in Albuquerque.

Is now been 20 minutes since I arrived and I still don't have my order. On top of this the staff is not polite about it.

Please look into this.

Desired outcome: I would like my order on time.

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A
4:30 pm EDT

McDonald's Staff

Hello Sir/Madam

I am an uber eats driver and i work for uber eats as a full time job, i have been working in rossy en france sometimes and my mostly delivery orders are from mcdonalds aeroville, it was 6th may 2022 when i went to take my 2 deliveries from the same mcdonald the staff was ready to give my delivery but then suddenly a girl in white coart came and she says we cant give you the delivery and we will not give you the deliveries anymore i was like what why ? Since then i am helpless as i was doing full time uber eats and she have just ruined my job because most of my deliveries were from mcdonalds. If anyone can help me with it or solve my problem so please

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12:26 am EDT
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McDonald's Bugs

Went to McDonald’s and got a iced coffee and I saw something in my cup and it was 2 bugs in my coffee. Took it back they made me another one and that was that. I couldn’t drink it cause I got nauseous at the thought of drinking it. This happened on may 7 2020 at 6451 eatons creek joelton Tennessee McDonald’s. I usually go there everyday. It’s bad enough that is takes forever with just a couple cars in front of you. The service is very slow. My ticket number was1345 at 6:10 pm. But getting bugs in your drink is a different story

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R
11:00 pm EDT
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McDonald's Salads, they had NONE! Then they laughed when we told them we wanted salad

I went to drive through at 7 pm May 6 2022 in Coutersport Pennsylvania and they had no salads of any kind at 7pm. Like none of any kind.

Why would they advertise southwest chicken salads etc and then have NO SALADS of any kinds.

The people at the drive in window just laughed. Salads. We don’t have salads.

Desired outcome: I’m like a free South Salad for my wife and I

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S
8:49 am EDT

McDonald's Incorrect order.

On the 07 May 2022, just after 13:00 pm I placed a order at Mc Donald's Vangate Mall drive through. I waited just over 25 minutes, when arriving at the cashier till to pay, only to find out the wrong order was rang up. It seems the Mc Donald's staff have no clue what products they are advertising. It took me another 10 minutes to explain to the staff what products are on their advertising boards in the drive through, whilst keeping up other customers in the drive through.

I eventually left with buying or taking the order as the staff could not get it right.

This is not first, second, third or fourth time which I have experienced the worst customer service at Vangate Mc Donald's.

Desired outcome: All I want is for Mc Donald's Vangate mall to ups kill their staff to offer a better, helpful and "FRIENDLY" service. It feels and looks like their staff don't want to be there and is merely there only to earn a salary

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5:03 pm EDT
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McDonald's McFlurry

I ordered a large McFlurry last night at the Abbotsford BC McDonalds located at 32983 south Fraser way, Abbotsford, BC. While eating it, I found a sharp piece of hard broken plastic or glass mixed into the ice cream. I am now afraid of what my child or myself may have ingested. The piece of plastic was hard enough that it hurt my tooth and at first I thought it might be glass.

Desired outcome: I’m not sure yet

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A
7:36 am EDT

McDonald's Incorrect order!!!

I paid for 4 big Mac burger meals and I only received 3 single burgers and a meal.!this is not right!.

At 09:00 pm this morning 06 may 2022.

Desired outcome: I want my full meals.

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R
12:37 pm EDT

McDonald's Overcharged for 2sau and Egg biscuit and 2sausage biscuit didn't add cheese

Over charged for 2sausageEgg Biscuit and 2sausage biscuit didn't put cheese and charge

Desired outcome: Ticket number 1373 please refund over charges $17.55 usually pay only the two for two dollars and two for three dollars on dollar menu was charged 8.78 and 4.38 cents never paid that much before

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5:07 pm EDT

McDonald's Service when I tried to order

Entered McDonald's, Farmington NM near the West Walmart, and was waiting patiently to place my order. Workers were very busy but I waited. One of the workers turned to me, pointed to the kiosk, and said " if you're ready to order you can place your order on the kiosk" then returned to filling French fry boxes. I walked out. If I had wanted to use the kiosk I would have. I didn't say anything or make any movements that warranted her being so rude. I guess drive- thru are the only customers worthy of being waited on.

Desired outcome: Retraining in customer service.

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10:13 pm EDT

McDonald's pancakes

At 11.25 I went throw drive throw at Nambour MacDonald and asked for pancakes as you have all-day breakfast all over the country. I was told they do not do pancakes as an all-day breakfast so this is false advertising 0n MacDonald's behalf. As this the second tie this has happened to me at the same store I am very upset and think there is a big problem in this store the young man that served me told me they do not do pancakes in there all day breakfast and was quite rudeto me.

Desired outcome: I find you need to find out why this is happening at this store and let me know and I need compensation for driving all the way there 2 times and coming home and hart broked not getting pancakes as I was craving.

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12:26 pm EDT

McDonald's Drive thru window

Wexford Pennsylvania McDonald’s. The drive thru 1st window older lady named Lori was so rude. She had no personality, acted like I was bothering her. Her vape sitting on the cash register was it for me. I know everywhere is short staffed but hire someone who can do basic interaction of smiling. I heard her yell at the teenager worker she said the word [censored]. I am astonished. McFlurry also was cookies on top nothing mixed in the bottom, bad experiences and the pandemic excuse is getting old.

Desired outcome: Let go of toxic employees namely ones who swear at your staff and smoke on the job in your window. Who is this owner?

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McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Contact McDonald's customer service

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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