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McDonald's
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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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Newest McDonald's reviews & complaints

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R
2:02 pm EDT

McDonald's breakfast burrito

Ordered a burrito off the dollar menu this morning and got charged $1.29 plus tax. Pointed out to the manager it said $1 on the menu. She said the price went up last Tuesday but the main office had not changed the price. Talk about bait and switch! I called the corporate number for McDonald's and got promised a call back from the owners. 8 hours later and still no call. Bet the Better Business Bureau and District Attorney Office will listen.

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D
9:54 pm EDT

McDonald's chicken nuggets

I purchased a 6 piece nugget for my 1yr old daughter, bit into one, and nearly choked on a large hunk of plastic in the nugget. I took a photo. Had I not bitten into it before giving to my daughter, she could have choked on it. This occurred at approximately 6:30pm on Aug 16, 2018 at the McDonald's in Westminster, MD. I am requesting at least to be reimbursed for our meal (nuggets, fries, drink, cheeseburger), or some type of compensation.

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4:43 pm EDT
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McDonald's meal packages

My boyfriend I went to Mcdonald's today for lunch. We ordered 2 20 piece mcnugget meals. When it arrived, there were no fries. The manager told us that the mcnuggets do not come with fries. Which is a crock and rip off. We had to pay an additional $6.48 for 2 large fries. so $11.91 plus $6.48 for a meal. plus the fries were cold...too many pre cooked< I saw at least 6 pre cooked and boxed on the rack . we thru them away and left we were so discussed with this store and manager. .
We are not happy and the receipt is so faded we can not read the code to redeem for our coupons...We will not go to that Mcdonald's again I told them corp would hear about this !
aug 16 2018 12:09 pm Rancho Cordova ca # 4929
sunrise blvd order # 241 & 248
Thank you
Eileen MacDonald

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B
8:20 pm EDT

McDonald's dry food, nothing but dry food, why?

Every item on their menu is dry. They put any juice or condiment, ketchup or special sause in the MIDDLE of the burger. It is as if they were told "pretend like their is a magic half dollar on everything you make and only place the liquids there and nowhere else'.

The only thing not dry is SODA or SHAKES and those are highway ransom prices. The per oz price of SODA is crazy. It comes out to being about $12 per 2 liter of soda.

They make things dry on purpose to sell expensive sodas. I've befriended managers in different restaurants and this is what they have told me. The big profit items are FRIES and DRINKS... Look it up or ask around.

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8:04 pm EDT

McDonald's egg mcmuffin meal

I went to the McDonald's drive through located at 1809 SE Blue Parkway Lee's Summit MO Restaurant #15732 on Saturday at 9:15 and ordered an Egg McMuffin meal but there was no egg on the sandwich. I did not discover this until I arrived at my destination several miles away. Needless to say I was very upset. I have contacted the store and asked that they send me a full refund of $6.78, My order number was 59. The store manager indicated that they do not mail out refunds. McDonald's made the mistake not I. I refuse to go back until I am refunded. I have provided all my information to store.

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11:08 pm EDT

McDonald's drive thru

I dont think I have ever wrote a compliant about a business let alone a fast food restaurant but this is around the 4-5 time I have had some sort of an issue at this particular McDonalds, I sometimes work late so its convenient to stop on way home, but employees are very rude here which I try to understand dealing with people all day/night but now it seems almost every other time I stop there there is an issue . Tonight waiting at the drive thru when a lady walks up in front of my vehicle and stops at the drive thru window and starts shooting the breeze with an employee for approx 12 minutes!, I'm patient but after I figured they weren't talking about an order and lady was laughing and I asked twice before can I pull up and get my food, tried to be nice until there was cars behind me beeping so I told the lady she needed to move so I could get my food, I finally got my food with no apology from employee and food was cold .

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6:12 pm EDT
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McDonald's food

Kevin Carlton

Concerning McDonald's Dine-In Restaurant at 686 6th Avenue, New York, NY 10010.

I have been a regular customer of McDonald's in New York City and abroad for many years. On Thursday, August 09th, 2018, at approximately 04:15 PM, the manager there called the police and lied to them, stating that I was trying to jump over the counter and asked me to leave. All I ever did was approach the manager and politely introduce myself as a minister of the Gospel of Jesus Christ. I asked the manager to briefly review a copy of a print-out I had of Public Law 97-280. The manager read the law and said to me, "Okay, so what do you need?" I told the manager that I don't work for money by vow of poverty and only work for God to promote Charity and asked him to freely share with me one burger because I was hungered. The manager abruptly said, "No, I can't give you anything and I don't believe in God. Try next door." I told the manager that the United States Pledge of Allegiance States that we're a nation under God and the currency bears the national Motto, In God We Trust. The manager asked me to leave and I began to ask him why and why he could not share what was created freely for us all. The manager stated that he was going to call the police. The manager called the police and the police arrived within 5 minutes. The police spoke to me outside and told me that the manager said I was trying to jump over the counter. That was an absolute lie and I am requesting an investigation into the matter before taking further action. The manager caused me to be embarassed and humiliated because of my faith and the fact that the law supports it's main tenet, Charity, which is Love, sharing with those in need.

I've been a customer for a long, long time and will continue to be so whenever I can afforded it because I love McDonald's food and services. My favorite.

I'd like a remedy to the situation. I shop there whenever I'm in the area and have enough for a bite to eat. Now, I'm embarassed to show my face near the restaurant because I was made to look like a criminal by the manager and I was never charged.

Thank you

[protected]@gmail.com

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2:27 pm EDT

McDonald's children's play places

Hi, I should've took pictures. However, I take my nephew and grandkids to these play places. They are filthy and always ridden with leftover food and trash. The only reason that I even take them back is because THEY want to go. I always hope that your employees would take more time to keep these areas cleaner. If you're to offer this type of place for kids, it should cleaner than what I've seen. If things don't improve I will contact the health department.

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12:54 pm EDT
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McDonald's double smokehouse bacon burger

Me and my co worker went to our local mcdonalds (absecon nj) on our break and both order this new burger. Not only did we wait practically are entire break after we got back to our office we realized the fries were soggy and the burgers were cold and by that time i had no time to call because i wasted my break waiting on my cold, soggy food what a disappointment honestly. To pay over $10 for lunch and this be the outcome is horrible for service!

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2:02 pm EDT
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McDonald's food

I visited the McDonalds in Grantsboro, NC
And I ordered a quarter pounder meal. The bread was hard and the meat was very dry. I didn't have time to return to the store so I could talk the the manager on duty.

The lunch menu was not turned around so the customers could see what they were odering. The young lady that was taking the order was not friendly and you have to be friendly to work with the puublic.

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12:51 pm EDT

McDonald's Ice coffee

Good afternoon,

This afternoon after church mu husband and I decided to gp to McDonald's on 105 and St.Clair in Cleveland Ohio. We ordered two vanilla sugar free ice coffees. We both notice that there was a lot of white cream at the bottom of our coffees...The coffee was very SWEET we request sugar free for a purpose and reason. I have never ever had a bad vanilla sugar free ice coffee before from any of your locations which I mainly order from the one in East Lake on Vine Street or in Willoughby were it is made to perfection! I got everyone drinking those in my family. TODAY for the first time ever I had throw my ice coffee away it was terrible. Toooooo sweet. You all need to show the crew on 105 St. CLAIR IN CLEVELAND OHIO how to properly make SUGAR FREE vanilla ice coffee.

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7:31 pm EDT

McDonald's service

When i went to the restaraunt on andressen in vancouver washington the lady that took my order was very rude to me and my girl friend it was very embarrassing to have her be as rude as she was. My eyes are not as good as they used to be and i informed her i couldnt see and asked if she could help me when she replied with its not my job to read the menu to me and that she was very busy and asked for the next person in line. I have been eating at mcdonalds my whole life and never have i been treated so badly. My girl friend ended up leaving inbarresed by me because my eyes were so bad. I cant belive that it happend. Please make shure it never happens again thank you. And we never did get our order.

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R
2:45 pm EDT

McDonald's work is not doing their job

Today is Saturday August 11th Im at my local McDonald's and Adam's mass you got a couple workers and their on their cell phones taking pictures of customers not doing their job the usen bad language swear in and you got a couple workers wearing blue shirts not doing their job talking to the coworkers about random stuff taken pictures and not or get ordered right

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Update by Ruben Fisher
Aug 11, 2018 2:46 pm EDT

Today is Saturday August 11th Im at my local McDonald's and Adam's mass you got a couple workers and their on their cell phones taking pictures of customers not doing their job the usen bad language swear in and you got a couple workers wearing blue shirts not doing their job talking to the coworkers about random stuff taken pictures and not or get ordered right

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5:03 pm EDT

McDonald's store manager

The store manager, I believe her name is Polly? is the rudest lady I have ever encountered. I bring my children into this establishment and all we hear in the background is her yelling at her employees for no reason and throwing objects. Anytime I ask for the store manager, she never around. She stays hidden in the office all day while her staff works their butts off. She complains about everyone in the store, yet does nothing to ensure proper procedures or satisfaction within the store. I have no complaints towards the food or the service, however, Polly is the most unprofessional manager I have ever seen. The store is 3 W Veterans Pky 60560

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10:39 am EDT
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McDonald's product and service

Dears,

Dissatisfaction of services and quality of food in Canada

Hello, this is Arman, A professor of Business and Management and a tourist in Canada. I went to McDonald's branch in Montreal, noterdam street. unfortunately, unbelievably, I found everything in chaos, there was run out of saus, drink no body was responsible, depart in which the sause and drink were delivered was dirty, we could find no lid for glass and the quality of drinks really low and the flavour of drinks were substituted. Even the quality of the meals was really low. When we asked staff, they didn't improve that situation. There are some video, pictures of this experience I attached to this email. I always use the case of Mcdonald in courses I teach but I am regretful.

Best Regards
Arman Ahmadizad, PhD

Assistant Professor in Business and Management

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3:12 am EDT

McDonald's I am complaining about pathetic customer service/shameful service

contact no [protected]
date :9 august 2018 we went to this branch which was so pathetic .we ordered a large menu and when the menu came i was a shame . the menu was served earlier than do the drinks .and the drinks did not come our whole meal was finished and then even at that time drinks were not served moreover no tissues were supplied AND we went downstairs with oily hands the branch manager was not having the complain book and the meal was not fresh oily was dripping down and all was so shameful we were not accepting this kind of pathetic service from McDonald'therefore you are requested to please look in this matter improve this poor and pathetic approach of this service

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Update by Gulzar Chaudhry
Aug 10, 2018 2:37 am EDT

9th August 2018 ME and my family went to this pathetic branch on Kashmir Highway and ordered a large menu. they served it within time but the meal was not fresh at all. it was old meal and not fresh .Not only this they did not serve us with drinks we patiently waited, our meal was served early but drinks did not come even at the last bite of burger. the wait was over, and no tissues were supplied. we went downstairs with oily hands.this is so pathetic and stupid service of all times of McDonald's.not only this there was no complain book ti be registered.therefore you are requested to look into this serious matter and take it as a serious complain because never received such service from any outlet of food court

Update by Gulzar Chaudhry
Aug 10, 2018 2:39 am EDT

requested to look into this matter

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7:14 pm EDT
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McDonald's dining area of the store

Earlier today I attended McDonald's La Vista Rd Store in the metro Atlanta area to purchase a snack (order #146 at store 1279 earlier August 8, 2019.) It was my intention to dine in, however, the temperature of the Store was uncomfortably hot. I noticed a fan behind the cashier's area. That confirmed that the air conditioning unit was not in proper service.

I spoke with the Team Member who served me regarding the uncomfortable condition and she confirmed that the air conditioning was malfunctioning and even said parents had to leave because it was uncomfortable for their children. She spoke with her Supervisor when I said I would report it to Corporate Offices and the Supervisor on duty remarked that it doesn't matter.

The condition is a serious health hazard for your staff and customers. This can't be allowed to continue for another day.

As a result of the grave condition in the Stire upon my hasty departure, I called the Regional Office at [protected] and the recipient of my call said no one was available to speak with me. She further abused me then put another person on the phone who eventually hung up the phone on me.

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8:23 am EDT

McDonald's mobile app “deals”

The mobile app for McDonald's as a "deal "where if you buy one breakfast sandwich you get another one for one cent. I order two sausage and egg biscuits which The mobile app for McDonald's as a "deal "where if you buy one breakfast sandwich you get another one for one cent. I order two sausage and egg biscuits which are Normally $1.99 each. When I get to the window they tell me the deal only applies to the large biscuits that are four dollars each or more. There's nothing on the app that specifies that exclud normally $1.99 each. When I get to the window they tell me the deal only applies to the large biscuits that are four dollars each or more. There's nothing on the app that specifies it Excludes the egg and cheese biscuit and there's nothing on the drive through menu to say that the egg and cheese biscuit is on the daily value menu. This makes no sense. They wanted to charge me four dollars for the tube egg and chees excludes the egg and cheese biscuit and there's nothing on the drive through menu to say that egg and cheese biscuit is on the daily value menu. This makes no sense. They wanted to charge me four dollars for the two egg and cheese biscuits but for $.30 more I could've gotten two bacon egg and cheese biscuits since the "deal" would have applied. Anyway you do the math McDonald's would not be making or losing any money by having the deal apply to the egg and cheese biscuits. As it was, I wound up with only one egg and cheese biscuit, which I would not of ordered if I knew the deal didn't reply. I'd have gotten two breakfast burritos for two dollars instead. Then when I try to call McDonald's 800 number they put me on hold with some automated machine. Apparently the 800 number is not available 24 hours a day though they do not tell you that. Plus the 800 number has the absurd option of asking if you want to make suggestions, and then when you say yes it tells you they can't except any suggestions. I wanted to tell them to fix the freaking problem on their mobile app "Deals" So that other customers would experience the same problems I did. I went to the restaurant at six in the morning for breakfast, and instead wound up with a snack because of their lack of clarity.

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5:33 am EDT

McDonald's refusal to provide receipt

Went through drive thru, no coffee, no deserts, and... No reciept. [censored]. I needed a reciept considering im buying on companys bill. Im now stuck with that bill. Boss said for tax, audit, irs matters... A reciept is a legal instrument that is required by law in any transaction unless customer denies. Even then, business has to keep copy for their legal records. So how does this work? I took a video. Just no option to add an attachment. I was overcharged and I have no way to prove this.

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11:25 pm EDT
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McDonald's mobile order $1 sandwich

They refused to serve me my mobile order $1 sandwich. I am unsure of the rules so, I accidentally paid for a mobile order of $1 filet o fish sandwich. Afterwards, I wanted to eat the breakfast sandwich order and scanned whatever deal they told me it was through my phone. I wanted the buy one free one breakfast sandwich but somehow they denied me of that and told me it's now $4. I don't remember seeing that deal on the app. But have been scanning my deals anyway. Afterwards I realized I paid for my mobile order of $1 filet o fish and wanted to redeem it. They denied me of that and when I left McDonald's, I saw they had charged me and never refunded me.

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McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Contact McDonald's customer service

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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