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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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V
5:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McDonald's dead bird in the coke

I went to the drive through at my local Mcdonalds - 3021 S. Val Vista, Gilbert, AZ 85296 and ordered a diet coke with ice. I drank the whole coke and when I opened the cup to dump the ice, there was a tiny baby bird inside. I complained to McDonalds headquarters and they did absolutely nothing. I didn't even receive a letter of apology. I will never go to McDonalds again, especially this disgusting one in Gilbert, AZ. I spoke to several people at the McDonalds headquarters and they were all shocked. I even received a case number - But that is it! How can it be that I do not even get an apology? Just goes to show you that these big corporations don't really care about the consumer.

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J
11:18 am EDT

McDonald's so called fresh food

I am so sick and tired of McDonalds adds and the posters they have on the wall how there food looks so fresh and that they sell quality food to our children.this particular day in question and many other times i have ordered food from maccas the chips are 9 times out of 10 cold..Now who the hell likes cold chips.And the burgers i have gotten in the past..they have been so cold sometimes that the cheese has not melted at all and the buns taste stale.I have gotten into habit say if i order a McChicken meal to cook the paty fresh up and cook a batch of fresh chips..We should not have to.God if im going to eat food we know i not exactly good for us it should at least be fresh and taste good.other wise what is the point.And the way they make them.I have received many burgers where the patty is almost of the bun and the salad and sauce is all through the container and not on the bun.Now i know it will not look exactly like the picture but they could at least make the effort to make it properly..so it looks like a burger..there has been a few times where i have made thwm remake it and i get a huff and a puff about it.What is the problem.Im paying for food that is suppose to be good quality and when i look at it should look like what it is suppose to be.Now many people will say so don't go back there.But i like McDonalds and if you get it the way it should be it tastes great.Any one else have these problems..

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smileeee
, AU
Apr 22, 2009 4:23 am EDT

Your complaint is full of contradictions and pettiness. Enough said.

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K
6:14 pm EDT

McDonald's hair in sandwich!

On May 14 /08 I ordered lunch to find a hair in my crispy chicken classic combo. Took it back and was given another one with no sorry or even them suggesting maybe to reimburse some of my money back. Needless to say I could only eat not even half of my lunch because i had lost my appetite do to the hair. The place wasn't very clean and nobody cooking had hair nets under there hats even with long hair. The workers were also very loud on personal conversations that the place could here " that somebody threw out chocolate chunks for somebody else's found. She went on and on. I have eaten there many times before, this was a very unpleasant day.

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1:31 pm EDT

McDonald's cannot get my order right/bad customer service

For the past 3 or 4 times that I have ordered at this Mcdonald's branch (this is the branch in University and Pioneer Parkway), it has been horrible. They always give me the wrong order. We always order a large Big Mac value meal (no pickles and onions), and a large Chicken Selects (5 piece). They always either give me either a big mac WITH PICKLES AND ONION, or give me a 3-piece chicken selects. Obviously they don't listen to us whenever we order, because I oftentimes repeat my order loudly 2 times. I called the customer service number they have printed on the Mcdonald's paper bag that carries all the food. A few days later, I get some coupons for a free value meal. So we go back today to use one coupon. We get to the first window at drive through and the woman is the same woman who always gets the order wrong. She oftentimes would be in so much hurry, she would literally tap on the window or table and act like she is waiting for us to move along so quickly without checking our order. I used to not check the order, but ever since they have been giving us the wrong food, we check our food very carefully. The woman then proceeds very rudely and says she cannot accept the coupon because we ordered for a large value meal. Uhmmmmmmmm we had said at the window that we have a coupon for a free value meal, and she did not say it back then. No where in the coupon says that they cannot accept it for a Large extra value meal. I had used one of these coupons before at a different Mcdonald's location and it was not an issue at all. I think this Mcdonald's location has bad employees who do not know the meaning of Good Customer service. I feel bad for the owner of this Mcdonald's franchise location. I am just glad there are other McDonald's locations in Peoria, Illinois (there are 3 other branches and I have not had any problems with these other branches at all). BEWARE OF THE MCDONALDS BRANCH IN UNIVERSITY AND PIONEER PARKWAY. Go there are your own risk.

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7:52 am EDT

McDonald's ghetto!

This McDonalds which is located right by the entrance to the jackie robinsn parkway is a joke, everytime you go through the drive thru they will use every excuse not to serve you such as "theres no soda today" "no burgers today" "drive thru is closed" "cash only" and my favorite "no dollar menu items in stock today" the young women working there are very rude and nasty and i wish mcdonalds would revamp that whole place.

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583586
30223, Georgia, US
Nov 09, 2010 12:17 pm EST

bigsmellyman

lol

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C
9:03 pm EDT

McDonald's closing early!

On april 11, 2008 my husband & i went to the drive thru at this location. As we pulled into the parking lot we saw all the employees, including the manager, standing outside the doors. We proceeded to pull up to the drive thru and place our order.no one was at the intercom to receive the order, so we drove on around to the window that takes the money, as we were just going to place our order there, and we were met by the manager and we were then told that the store was closed due to there being storm and tornado warnings out for the community and they would try to reopen when the warnings were over. My husband and i thought this did not sound right as we have been going to mcdonalds for a very long time and have never encountered this situation before. It was raining out but no tornados were spotted in our general vicinity. There is a mcdonalds on the other side of our city and it did not close down.we are very upset and don't know if we will return to eat there again.if the storms were that bad, why were ALL employees standing outside when we arrived? I doubt that we are the only people that found this strange and are deciding now on weather to return to do business there again.

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Hates Bigsmellyman
, US
Apr 01, 2009 4:01 pm EDT

Go to hell, Bigsmellyman

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K
3:35 am EDT

McDonald's service cleanleness

I and my Family have been fans of Mcdonalds since they opened in Australia. and travelling around the country I have only been inclined to complain at two outlets, The Charlestown outlet is the one we have used most as it is neer our home and the service there has always been beyond reproach. untill recently. the place seems to be under new manergment and we notice that the staff have become slothey do not speak in the well mannered way they used to and the premisces are not keept clean, the play area where our grandchildren like to go, today was splatered with food drink containers and inside the store was no better with ice cream smeared on the back of the seat. there used to be a handicapped man there cleaning all the time, what happened to him, I have noticed this condition on my last three visits to charlestown unfortunatly other stores in Newcastle seem to follow suit.
Kevin Miller

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T
9:10 pm EDT

McDonald's uncooked chicken sandwich

my sandwich was incorrect, so i asked for another...when i bit into the sandwich it tasted a little funny to me. so i looked at the meat and saw the chicken was pink, then as i opened it alittle more i saw that the entire middle of it was raw! so, needless to say i ate raw chicken and my stomach is upset and feeling worse by the moment.

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P. Stewart
,
May 28, 2008 12:16 pm EDT

Well listen here, starving people in africa would love to eat that chicken, so i think what you need to do is go get that uncooked sandwich, and eat it... You ignorant, stop being ignorant

oh and i eat at mcdonalds

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D
6:47 pm EDT

McDonald's manager melt down towards staff member

I was at the MacDonalds located in the Walmart store on Tecumseh rd. east after doing some shopping. I was greeted by a very nice young man named Micheal and my order was taken when he asked his manager if he could get some pennies to give me my change. The manager (a women) went off on him she was saying tell the customer they will just have to wait (very loudly). After a few minutes she came out from behind where she was yelling and opened the till and took some money and slamed the till closed complaining that she had to do everything including his job. The young man never even rolled his eyes or anything he just continued to work with a very proffesional attitude . While I was waiting for my order another gentleman came up to order a pop and when she came back with the change he asked her if he could have his pop. She then opened the till and said what you want your change 2 cents; myself and another lady attemted to explain he just wanted his pop and she began to tell us that we were wrong and that she new what he wanted after all was said and done we were right and she then said that she has to do her job and his and some how the whole thing was his fault. I stood there in amazement at the way a manager treated her employee in front of customers and he had not done a single thing wrong. This young man kept his composior through out this whole situation. Bravo to this young man had that been me I am afraid I may have lost my job. Under no circumstances should anyone be treated in that kind of fashion. IN MY OPINION managers like that you certainly do not need, and employees should be treated with respect reguardless of their position, not humiliated and belittled in front of the customers. Perhaps she needs some training in people skills.
thank you
Denise Sylvestre
Former valued customer at this location

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a disgruntled mcdonalds employ
,
Apr 27, 2008 1:11 am EDT

and that's how most of the mangers treat their employees at the business that I used to work at...on top of complaining if they had to do anything besides sit on their ### all day...oh and the lying about the schedule and what the employees said about missed time at work

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A
8:28 pm EDT

McDonald's order wrong

visited mcdonalds on april1, 2008 store#11545 manager danielle karper got 2 cheeseburgers with ketsup only one was right the other was wrong may not seem like a big deal but it is every time you go there after you drive 5 miles home who wants to go back and if you complain you never know if you are actually speaking to a manager because they take up for each other may not hurt if i never went back but they need training and enough respect of other peoples money to make sure their order is right livingston probably has worst mcdonalds ever just dont understand especially when its not that busy

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That really tall kid
Alpine, US
Mar 10, 2010 3:05 am EST

You are in fact a loser and need to get a life. You've odviously never worked at a fast food place. It looks like you need to go back to school too, because you odviously cant spell or use puncuation at all. I've worked there for three years and Im never been disrespectful unless i was greatly disrespected. Only managers are allowed to answer the phone too and we do not give away food unless you can prove your order was messed up and why would you drive home then check it? I would pay money to see you do a better job, or at all at that. When it wasnt that busy? It was probably at night when there is simply too much to be done and not enough people to do it. Moral of it all. GET A LIFE!

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A
7:51 am EDT

McDonald's employee~s foul language

We frequent McDonald`s every Sunday morning. When a lady with brown curly hair, I think her name is Christine is working, when she talks to other employees, she uses profanity. It`s not quietly either, the whole store can hear it. When she waits on customers at the register, she has to have the customer repeat everything they order, and then she either programs it into the register wrong and/or argues with you that it is not what you ordered. She is very unprofessional. Is this policy to allow the employees to use profanity in the work place?

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4:27 pm EDT

McDonald's lack of cheese in the fish fillet!

It is Good Friday and my mom and I just brought 7 fish fillets for our family dinner at home. We went through the drive through and didn't realize this until we got home. Each of the sandwiches seemed like they had a slice of cheese because of how the cheese fell over the fillet on one side of the sandwich. Rest ashore, when the kids opened their sandwiches to remove some of the tartar sauce, we noticed that not only were the slices of cheese very, very thin, but that it was only 1/2 of slice. We checked all fish sandwiches just to confirm that maybe it was only on a few sandwiches but all sandwiches were made the same way. From now on, if i have to go to a fast food restaurant I am going inside and taking a look at my food before brining it home.

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THECOMPLAINANATOR!!!!!!!!!!!!!!!!!
Blackburn, GB
Sep 11, 2009 9:04 am EDT

you stupid fat gargantuall american **** if you want more flamin cheese then put some on when you get HOME!

or perhaps next time get out of your flamin car and ask for more cheese!

or even dont eat mcdonalds on good friday u spanners !

absolute BELL.

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aaa
aaa, US
Apr 30, 2009 8:26 pm EDT

you really should check this new invention called the internets prior to jumping to conclusions.
http://en.wikipedia.org/wiki/Filet-O-Fish

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mad man
Union, US
Mar 08, 2009 7:48 pm EDT

I thought the same thing. I complained to the manager, she told me that is the way they are made. I researched it and she is right. As much as I wanted to yell at her, she was right. I looked like a fool this time. I thought they were just getting cheap

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MyDoom
, HU
Jan 31, 2009 6:35 pm EST

The file-o-fish sandwich only gets a half slice of cheese, cause that's the way it's made... even in Europe.

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Amen
,
Oct 05, 2008 12:44 am EDT

Yes please go inside that way you can walk for once and burn some fat from your gigantic body.

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N
12:04 am EDT

McDonald's They don't care about employees or past employees!

I was once an employee at McDonalds in Covington VA. Well I had quite and moved away, well I was at the time dating someone that also worked there! Well I had moved back to Covington and me and that guy broke up, well me and my new boyfriend would go to Mcdonalds all the time we have a little girl and she loves their apple dippers! We never said anything to my ex-boyfriend that worked there we never even looked at him! One day we get these letters sent first class and we opened them! The managers had banned us from their restaurant! After finding this out we called down there and asked for a reason on why we were banned seeing as how we were paying customers! They refused to give us an answer! We aren't upset about it, it's just wrong we never done anything to anybody when we would go there and we just wanted a reason on why we would get banned from there restaurant!

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James Richards
,
Sep 16, 2008 8:49 am EDT

Recently I made a valid complaint to McDonalds customer services dept. about McDonalds poor standards at thier Harben Parade branch at Swiss Cottage, London NW3. The complaint concerned slow service, abrasive attitudes, and matters about unacceptable hygeine standards.

The complaint was passed on to the store by customer services, following which the store's manager, Bakry, promptly banned me from the store. He did not deny that my complaint was valid, but was told that I was banned simply becauseI I had made the complaint in the first place.

Perhaps this is consistent with McDonalds training practices. It would appear that you have to accept their adverse practices without question or suffer the consequences, as I myself did.

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william moran
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May 02, 2008 11:18 pm EDT

i have been to my neighborhood madonalds and saw a employee picking her nose and then preparing
my big mack burger and i asked for my money back and asked the manager why mcdonalds employees do not wear gloves to protect customers from germs they may have or have brought from mexican for a lot of illgels work their and who knows what they have

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J
12:10 pm EDT

McDonald's manager verbally abuses & threatens customers!

This past Saturday we went through the drive thru at mcdonalds. Me and 4 friends were in the vehicle we placed 2 orders, and we were all coming from a party and the passengers in the back were all after having a few drinks. My boyfriend and his friend were in the front. So we were carrying on amongst ourselves n whatever and so we get to the window and the girl serving us says "don't take my picture", and she said this cause i had my camera out takin pics of me and my friends, and i didn't take her picture nor did i want it. Then she leaves n the manager on duty whos no older than 18 comes to the window and throws our food at us and says were being 'rude and obnoxious" and not to come back, so then my boyfriend says "excuse me how are we being rude" n hes says "you were taking pictures and carrying on like fools and being rude" etc, and then he slams the window and so my boyfriends friend whos in the passenger seat gets outta the car and stands up n is like "open the window" cause they had left the window and they could not see us as we were lower than the window in the car. So he comes back n says "don't come back" and slams the window again, so we go back thru the drive thru bc at our mcdonalds they only let you place 2 orders at once, and we had 2 more orders to make, so they wouldn't answer us or ask us for our order they just totally ignored us. Then my boyfriend called them on Monday and wanted to talk to the head manager n they said he would call us back either Tuesday or Wednesday. So he did today and he asked for my boyfriends name and address and his car make and model n all that, and we gave it to him thinking he was going to come and apologize or something. But then once we gave him the info he starts screaming at my boyfriend, cursing and swearing and threatening him with legal action, saying we were "being little ### trying to get free food" and that we were threatening the staff, which NONE of this happened what so ever. And (did I mention that this Manager is the Father of the male who slammed the window in our faces several times on Saturday?) So my boyfriend asks if they have audio of this because he wants to hear where we made threats, and the manager says no "he doesn't have audio but he has a tape of us in the drive thru", and my boyfriend says "Than I want you to ask the girl who served us what I said to her that was so rude" and the manager says "No I will not ask her I know what you said" (funny though cause he was not there and does not have an audio tape?) My boyfriend then asks if he can see the video cause he would like to see where we made threats than nd the manager said "NO" and started cursing and swearing at him again. Then my boyfriend hung up cause he was so pissed off and couldn't believe what this manager was saying to him and how he was treating him. But he than realized that he had his information and wasn't sure what he was going to do with it cause obviously he has some sort of temper. So he called back and the manager wasn't there. Shortly later the manager calls back and starts with his yelling and hollering again, told my boyfriend he was going to "give him advice & to choose his friends better", which has NOTHING to do with the situation at all... the funny thing is too that if we were in our 30's or 40's they wouldn't have said a word to us and guaranteed the manager would have called and apologized to us. The manager told my boyfriend that he is responsible for the way the passengers are acting, so if that's the case what happens when a mom pulls through with a bunch of kids in the back screaming and yelling and crying, are they going to say "listen lady shut your kids up?", no they aren't. So what makes them think they can talk to us the way they did. NOTHING. There is not a single reason for the way they treated us. ESPECIALLY the MANAGER. We will be going to MCDONALDS CANADA and writing a letter. We tried calling but they said there is nothing they can do for complaints that we'd have to file it against the store, which in this case I'm sure the manager would just laugh at us and throw our complaint out. I myself work in customer service and I can't think of a single manager who would DARE talk to a customer that way, especially using threats and verbal abuse. Nor can we as employees do this. Customer is always right, are they not? We also filed a police report on the manager because we felt threatened by him cause as soon as he took our information he started with threats so we weren't sure what he was going to do. Me and my friends are absolutely mind blown by the way we were treated by the staff and management. McDonald's can be sure they won't have us as customers anymore.

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Chris
,
Aug 08, 2008 11:27 pm EDT

There are ALWAYS two sides to a story.
Maybe you were hammered out of your minds, and what you wrote is what you THINK happened?

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Maurizio
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Jul 16, 2008 4:37 pm EDT

You wallies, you write like a spoilt brat. Let the Mcds guys do their job and shut up.

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norma bradford
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May 19, 2008 7:12 am EDT

I went into Mc Donald's to purchase a food order this morning..
I had to wait in line for about 10 minutes. Two people walked out because thwy would not wait on then
. They were only waiting on cars that was picking up orders.
Finally two men ( I don't know who they were), went to the kitchen. In five mintutes, the waiter started taking orders.

If they are so busy in the morning, then they need to hire people who can work on oders from the drive through and people who can wait on people in side.

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upyours2020
Valley Stream, US
Apr 14, 2008 12:55 pm EDT

two side to each story, and if i heard Mcdonalds side you guys were obnoxious drunks.

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Veedub447
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Apr 03, 2008 12:54 pm EDT

You and your fiends are obnoxious idiots, of course they don't want to serve you again. What do you expect? Even MacDonald's workers can only take so much ###.

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C
12:42 pm EDT

McDonald's terrible service!

On several visits to the McDonalds Rest. inside the Walmart store in Camden, Delaware I noticed how rude your employees were to the customers, as well as their appearance. On every occasions the customers were very rude to customers placing an order. The appearance of your employee is a disgrace. The Girls without any hair nets, with hair flying all around and the boys with their pants below the waist and the UNDERWEAR showing. This is especially with the boys cleaning tables. The boys behind the counter have their shirts hanging out. This is a way of losing customers.

I hope your upper management would take a look at this matter.

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scott kirsch
,
Jun 13, 2008 10:36 am EDT

This morning at 9:oo am me and my wife went to mc donalds south rt. 51 . short enterprizes in carbondale il . we went through the drive through, I waited for a minute or two . then I asked if any one was there, and waited again .No one answered so I pulled around too the window. I had to wait again because the woman working the drive through was arguing with the customer in front of me. Then when Me & my wife got the window the girl at window asked me if I placed a order ? I said no I waited there and asked if any body was there, and She began to yell at me . she said she was busy arguing with a customer at the time. and that i should have waited. yelling this, so I TOLD HER SCREW THIS PLACE and left And I won't be back as long as she works there THANK YOU Scott A. Kirsch

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M
12:49 pm EDT

McDonald's cross contamination!

I watched with horror as the girl sniffed in my cup to see what was in it and then putting her hand on the top of the cup, she filled it up and then drug the lid across the counter where who knows what had been, then she put the lid on my cup with her bare hand over the spot where I was to drink out of. When I complained about the unsanitary way this was handled, she said she didn't understand. I asked for my money back. They haven't ever responded to a complaint.

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smokin_aces
,
Mar 20, 2008 9:29 am EDT

ONLY LOSERS EAT McDONLD'S !DUMB ###

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D
9:11 am EDT

McDonald's food made me sick!

3 consecutive times now I have gotten sick just minutes after eating at this particular Mcdonald's in Pine Grove Pa. I stop there every now and then and during the day it seems alright. I don't get sick. At night is another story. 3 consecutive times now that I have fallen ill after eating there. The first 2 times I just dismissed it as coincidence, but not after the 3rd time.

One thing I have noticed different from day to night is the staff. The staff at night is all young kids, including the manager. 18 yrs old at best. Being kids I could only imagine what they might be doing to the food. I find it very surprising there are no older employees there. At least one to watch over them. Kids... that's all they are.

I think someone should inspect and investigate this particular restaurant some night when all the kids are working. I can't recall what days these 3 incidents happened. I can tell you the last incident happened on a Friday night. It's just a disgrace that they hire all kids and put them on the same shift with no apparent adult supervision. Come on now, kids for managers...

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4:31 pm EST

McDonald's total disregard for customer safety caused by neglect of promises!

My husband and I went through Drive Thru 07.03.08 around 6:00pm to pick up supper. I had a drink in the holder I needed to put in the garbage to make room for the drinks we just ordered. I step out of the vehicle on the passenger's side while we were at the Second Drive Thru window and slipped and fell on the ice immediately landing half way under my vehicle on my right side on the ice. By the way I was wearing my Columbia Winter boots with good grip soles that were of no help. Why put a garbage can in Drive Thru if you don't plan on maintaining the grounds to prevent valuable customers from injuring themselves. To top it all off they couldn't remember to put the nugget sauce for my 4 yr old in the bag. I contacted the Manager working and he took my name and phone number down but that's it. How long do you think it will take them to fix their icy Drive Thru conditions or respond to this complaint. I used to work at McDonald's and this was never allowed to happen. Customer safety was #1. However this is not the case in Kenora, ON McDonald's.

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william hill
,
May 29, 2008 11:41 pm EDT

what is the deal with the size of the mcdonald burgers? they keep gettig smaller and smaller.

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T
6:59 pm EST

McDonald's shamrockless!

My partner, 6 year old son and myself live a few blocks away from the King George Hwy and 64th Street McDonalds and often frequent that restaurant as well as the one at King George and 72nd Street. In my experiences i have found staff for the most part pleasant mannered but on occasion noticeably annoyed at there job, rude towards customers and just plain lost on what the heck there doing. In the past, presents and am sure future experiences with both restaurants I have left many many times with missing food itemsnot to mention strawless, toyless, ketchupless even after a request. I can say the few times I have gone home and called regarding my order being wrong they have been apologetic and given me more than enough back with a free meal or two the next time i come in but could I really call and get free food everytime? I doubt it, I would eat free everyday with the amount of missing fries and burgers i have had. However this is not the reason for my email today. Today I went for lunch with my partner and son and while eating a meal in the restaurant we noticed many bold signs for the Shamrock Shake all over the place.This made my boys very happy knowing next time we come they could get there all time favorite shake, yes they are big fans. Well it turned out later in the evening we decided to take a stroll down to the McDonald for a special treat. This is something we had done many evenings for years but this time to get a Shamrock Shake. So after a 15 minute walk we get to the King and 64th location. Well to our surprise after waiting in the line for 5 minutes they informed us they had no Shakes. Ya try and look at your 6 year old after walking 15 minutes to get something they really really want and telling them it ain't happening. Not to mention my partners disappointment. Well anyhow we walked home and decided to hop in the truck and drive over to the 72nd and King location. We use this location as our backup as we have many times encountered issues like this with things unavailable. Well we waited again inline and can you believe there shake machine was down. All of my previous bad experiences came rushing threw my head and I was mad. Come on what luck... or completely unacceptable service. Now after clearing my head I started to look around, and not anywhere in site nor at the 1st location did I see one out of order/stock/service sign near any of these (I swear hundreds of) advertisements about the Shamrock Shake. Now why should a customer stand in line for so long (twice) to get an answer like "Sorry we don't have any" accompanied with an annoyed look. Was there no thought a tall in either location to put a sign up, especially because all the complaining on this product? I am now left with many frustrations, I have been very patient and understanding with all the errors over the years, I understand fast food and that things happen but I am at the point of saying I quit. My family and I have a tradition of going in the evenings and have many fun memories involving these outings, but its getting so bad I cant depend on anything being correct. I started as precaution a good while ago staying at the drive-thru window until I have checked everything in the bag and I can say everytime now there is some type of error. The worst part is... why should my family get a dirty looks, snarky under the breath comments, giggling behind the window, made to feel really uncomfortable or rudely being stared at because I haven't moved along for the next person to come thru. All because why, I want to double check something that is usually wrong by no fault of my own? Great customer service skills. It is now late Sunday night and we are at home with no Shamrock Shake and debating whether or not to give yet one more chance to this place.

A very Shamrockless Family!

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a disgruntled mcdonalds employ
,
Apr 27, 2008 12:56 am EDT

does the baby want a bottle? it's a freakin' shake! get over it and go to sonic or something! I've had things thrown at me and cursed at because we didn't have something! it's not the staff's fault when the shake machine is on the fritz or when we run out of something!

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Mrs_Klaws
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Mar 07, 2008 6:24 pm EST

What kind of person often frequents McDonald's? Do you not care about the crap you are putting into your body? You are going to get even FATTER if you keep going to McDonald's. I bet you throw your empty McDonald's food containers on the ground when you are done. and then have a smoke.

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5:24 am EST

McDonald's bobbie-jo

i went to mcdonalds a week ago in Val Caron and had a breakfast bureto, and it was cold, everything was cold. I had to go to work and I couldn't turn back, went back 3 days later to indicate my problem and nothing was rectified, I USED to be a fan of the breackfast bureto's buti haven't had one since. I used to frequent McDonalds.

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Rob
Hanmer, CA
Feb 01, 2009 11:22 am EST

HI was just there today Feb 1st 2009 and spend 25.00 on who knwos what orderd a salad aparently when u do u just get lettice big macs where cold took 15 min to get the stuff and i was in drive through something needs to be done about that place

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Mrs_Klaws
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Mar 07, 2008 6:26 pm EST

Last time I had the breakfast burito at McDonald's I had the ### for five days. I thought that I was going to die from McDonald's food.

McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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McDonald's contacts

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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