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Renewal
Why have you taken money a month early from my account, I had set a reminder to cancel a week before it was due but McAfee took it early, now trying to get the money back is a joke, there is no email address, just a phone number that I do not have time to waste waiting to be answered.
A company as big as yours is fraudulently taking money early from customers accounts, and I had changed my card details that were on your site! again that is taking money without consent, in other words theft, how did you get the details of my new card?.
Please provide an email address people can contact and stop stealing money.
Desired outcome: Money back and accountability of actions
mcfee
you took £89 from my account last month now apparently i'm not covered !
i wasnt too happy paying yet another £ 89 after a year and i do not like the way you flash up warnings about not being covered !
i will check my bank statement but i am not happy ! i am in my 60's disabled and dont need this hassle
Desired outcome: refund the money
Macfee cant install
Hi. I just bought a macfee antivirus 2 days ago and a Microsoft Surface pro x and im traying to instalo ir and i cant. I was just on line with your tecnical support and i give control of my computer to her so she could fix it and she was on it for 15 minuta and when it came to the part of the proble on the instalacion on 69%of it. I think she didnt know what to do se she just log of of the computer and the conversathion. Im traying to astablish new on line conversation but no one answers. Can somebody help me please. Thanks
Automatic renewin
I notice today from my bank statement that you have taken out of my account £104.51.I did cancel the automatic renewal last year but it seems to have been ignored .Please would you close up the account and replace the money taken from my Bank Account. I am not pleased because this is the second time this has happened .
Desired outcome: replace money taken from bank account
I have the same issue. No email address. Now I have to cancel my credit card.
mcafee
mcafee have hounded me with pop up ads to renew my subscription now I have they are still hounding me with pop up ads. These pop up ads are interferering with my daily tasks and is now getting on my nerves how can they be allowed to do this I am a disabled pensioner.
Desired outcome: for them to put a stop to these ads. i have paid them to so are they taking my money under false pretence.
virus protection
Automatic renewal charged to credit card. Contacted credit card company and charge was removed but McAfee denied reversal so it was charged back. Now McAfee says since it was over 60 days they will not issue a refund. Charge was originally disputed by me on December 9 (evidence by letter) . I have not owned these devices for over 2 years, I have now been charged $119.99 twice (unfortunately, I did not catch the charge in December of 2019) for a product I have not used.
Desired outcome: Full refund of $119.99 for this years renewal fee, period began December 1.
Annual Charge
This company has charged my credit card £119 for an annual charge which I did not agree to at any time which I had to pay as did not want any issues with my credit
I would like to cancel this being possible and I will also write to Barclaycard to inform them that I had not agreed and if they try this again in Dec 2021 it will be stopped
Please can you help with above and next steps
Desired outcome: money back and confirmation of no further charges
Charging me without my consent
I've never heard of this company before even though they say I am a customer. Today (1/8/21), I opened my email to discover one from them that said I owe them $499! I called and got some guy from Pakistan who continued to insist that I owed them this money, although he could never explain to me why.
I am concerned that they will find a way to to take my money.
Desired outcome: I would like them to be held accountable for what they are doing.
Charges and a product I didn't ask for
I only singed up for antifirus and I am being charged for defender service I am retired military on a fixed income, this is somthing I cannot afford this is why I never asked for anything more than the antivirus. Will someone please help me with this probem.
Pop up ads during working
I am McAfee customer as far I remember last three years, have experienced lots of pop up ads and offers disturbing work and with words like accept the risk while having valid rights to and paid the yearly subscription to accept it. These pop ups are annoying and useless, pop ups with higher pricing offers asking renew now on company like yours does not look right, ([protected]@gmail.com)
VPN
I have the best Mcafee with VPN and on US247tv some channels are telling me I have to use NORDVPN which wants you to subscribe, which costs money.
Do I need to drop Mcafee go to Norden and buy, if so why do I need Mcafee?
Mc VPN said use fastest or country and Barbados is not listed but many others are on the list?
I like Mc and do not want to change, please advise.
Total protection antivirus program
I have been using Mcafee Antivirus for 20 years now with out any major problems until now, I recently bought a copy of the program from Amazon while it was on sale to renew the subscription I have installed on my computer, but when I loaded it I was only given 227 days service and not the 365 days I bought, I called the company support and was connected to someone that hardly spoke English, well needless to say my problem was not resolved, I don't like being taken advantage of, Mcafees loss I am switching to another company when my 227 day are up
Auto charged my card
Nobody asked me for a permission to charge my card.
Pop up advertising on my computer
Last year, 2019, I was getting a pop up advert from on my computer ever day, for about six months. I eventually got to speak to someone at the company who said it was automatic and could not be stopped. I obviously did not accept this and continued trying and eventually after another couple of months had it stopped.
Some time in june 2020 it started again for no reason as I not spoken to anyone or done any business with them. I managed to send them a message telling them to stop and that I did not do business with them and never would, ever.
I now get the same pop up on my computer about a dozen times a day, probably more if I used the computer more.
This is nothing more than harassment and no decent, ethical company would do this.
Mcafee are doing this. How do I get them to stop? Who do I complain to?.
Sam william greene
[protected]@gmail.com
Still waiting for refund, urgent!
You took £89.99 out of my account on 31st March 2020. I did not receive an email warning about this and more importantly, I no longer use your products or have them on my laptop. I have emailed and posted on numerous occasions and am only sent a telephone to number to ring which is not accessible from my phone. I have also been asked for my email address which I have now supplied 3 times ([protected]@gmail.com).
I just want want my money back. This is the most appalling customer services I have ever encountered.
Hilary Jones
Antivirus alex parker ext 130935
Hello service manager,
Yesterday, May 04, 2020, I contacted McAffee customer support to help me reinstall McAffee AntiVirus software.
I have talked to Alex Parker ext. 130935. It was the worst service I had.
He refused to help me reinstall program with still valid subscription.
He refused to pass the call to supervisor for quick resolution. Absence of any support and lack of professional conduct from customer service force me to act.
This is way I have to move from being McAffee live customer to competition and never look back.
Antoni,
[protected]@gmail.com
You have taken £89.99 from my bank
On the 14th of April you took £89.99 from my Debit card. I informed you that this was cancelled and requested a refund. I gave you all the relevant details and i had an automated email saying a refund would arrive with 48 hours.
Well over 2 weeks have gone by and no refund and no reply to over 10 emails.
The worst customer service i have ever experienced.
I have again email you today and also copied in a friend of mine at the Daily Mail newspaper.
I do not expect you to answer this as you have ignored all my emails.
payment Reference-----Mcafee.com CS25186. Int'l [protected].
Morning Mcafee,
Are you going to reply or just carry on ignoring us.
I have now requested the £89.99 refund from you 4 times online and sent you over 10 emails and have tried to contact your office in Slough 5 times.
I have waited on the phone more that 1 hour and then you cut me off.
I have never had shocking service from any provider before.
A Very Disappointed
Ian + Niki Robertson
[protected]
From: Ian Robertson
Sent: 29 April 2020 14:18
To: 'MB Refund Email'
Subject: FW: Refund Request: Additional User Information Needed
Importance: High
Hi,
Obviously very disappointed that you have not come back to me or refunded the money you have taken from
My Debit card. This now is the 9th time of asking and I am giving you until 10am tomorrow morning to refund this or I will take this to the media.
Ian + Nicola Robertson
From: Ian Robertson
Sent: 28 April 2020 10:18
To: 'MB Refund Email'
Subject: FW: Refund Request: Additional User Information Needed
Importance: High
Can you please let me have a phone number in the UK I can phone as I still have not had a refund.
From: Ian Robertson
Sent: 27 April 2020 17:14
To: 'MB Refund Email'
Subject: FW: Refund Request: Additional User Information Needed
Importance: High
Can we please have an update on this.
Ian + Niki Robertson
From: Ian Robertson
Sent: 24 April 2020 10:00
To: 'MB Refund Email'
Subject: RE: Refund Request: Additional User Information Needed
[protected]@hotmail.co.uk
From: MB Refund Email
Sent: 23 April 2020 19:09
To: MB Refund Email
Subject: Refund Request: Additional User Information Needed
Dear McAfee Customer,
Thank you for your refund request. To process your refund, we need some additional information to find your McAfee account. Our records indicate that the email address you provided is not associated with a current McAfee subscription.
Please reply to this email with the email address associated with your McAfee subscription.
Thank you,
McAfee Customer Support
As the global COVID-19 situation continues to evolve, our commitment to you remains unchanged: to protect your connected life. We appreciate your patience as we work through the necessary steps to protect our staff and communities.
antivirus unauthorised payment
I have purchased antivirus last year, the renewal cost was more than the purchase cost and when I tried for refund, the refund was not initiated rather that guy tried making transaction from my account, I got the mail from my bank, and i have to block my card for that. I have paid 3000 for the renewal.
how can they try unauthorized access to bank account ?
Bank informed me for the same that somebody tried withdrawing amount, i got a mail also
Charged unexpectedly
Yesterday I UNISTALLED the outdated antivirus from old laptop, and BOOM: charged for 99.95 EUROS.
Now I have a service request number [protected], and I have to call to USA being in Spain.
Amazing!
Trying to send back with my bank.
Unauthorised payments taken from my bank
04/03/2020 I noticed an unauthorised payment to McAfee for 89.99 from my bank account. They investigated and informed me that this is an annual charge that McAfee have been taking from my account since 2014. Payments that I have not authorised.
When McAfee customer services were contacted they were totally unhelpful. They informed me that they had been installing an anti-virus to my LENOVO PC- I have never owned a LENOVO PC or laptop. They also had a totally different email address linked to my name and bank details.
McAfee have taken unauthorised payments from my account for a number of years, which is obviously a fraudulent act, as there has clearly been no service or product provided.
McAfee customer services did not want to help, and there was a language barrier that made it very difficult to communicate my issue. They told me that they would look into my complaint and call me back within 24hours. Two weeks later...no contact from McAfee.
I have no email correspondence or account numbers as I have never authorised or agreed to a McAfee payment, and the email that they have linked to my payments is NOT my email.
My bank provided me with a reference number to quote when I contacted McAfee, but that is the only evidence I have.
How have they got my bank details, and how can they legally continue to operate in this way?
How do I proceed with my complaint to get all the money that they have taken from me refunded.
Tara
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