SUBMIT A COMPLAINT

McAfeerenewal

1
S Dec 23, 2019

Your Reference Order # CS2467940877
Susan Cook
I may have pruchased this service in January 2019 and according to the details given by yourself my subscription is not due to end until 20 January 2020 yet I note you have charged my card £89.99 on 21 December 2019, a month early, without providing me with a reminder or anything beforehand or after. To the best of my knowledge I have not used your service and I do not intend to either. I am unhappy that you have charged me without notifying me at any point and I think it's disgusting that you have done this one month prior to the expiration. I want to have a full refund and to cancel this subscription with immediate effect. Please do this for me or advise how I go about doing so.

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