MAXIMUM SOFTWARE (bug doctor) β€” money taken from account without permission

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a verified customer
Verified customer

I purchased a version of bug doctor last year but did not get on with it, it was useless, i told them not to mail or bill me anymore, i recently got a mail saying they would be taking £46.00 from my account, i e.mailed them twice telling them not to do this but they went ahead, now i get no replies from e.mail or the online support, i have approached the bank and they are launching a money return for me but this may not work if they refuse a refund, this is theft as far as i am concerned, here is a copy of my mails
Maximum Software

Subject: [#94242]: Bug Doctor v5.0 Yearly Recurring Subscription:
Neville Andrew Rowe
With regards to this i requested last year that i did not want this software this year, i told your company not to take money from my account and they have gone ahead and taken £46.00, despite my e.mailes not to do so, i have submitted two tickets and no response i am sick of this, i have cancelled my credit card and instructed my visa company to claim back this money from you, i need an immediate refund as no authority was given to take funds from me, i have tried calling you in america and have left a message, the online support does not work, and you dont seem to want to awnser e.mails, i cannot use this software i tried last year it but it is no good to me, even the link to download it does not work, as far as i am concerned i have been robbed of money we need, i will not rest until i get it back and will do and try everything at my disposal to re-claim funds stolen from me, when i get a refund i will instruct my bank to cancell the claim to recover my money, someone needs to call or mail me soon,

From Neville Rowe (UK) [protected]

please help
thank you

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