MAXIMUM SOFTWARE (bug doctor) β€” money taken from account without permission

N
This review was posted by
a verified customer
Verified customer

I purchased a version of bug doctor last year but did not get on with it, it was useless, i told them not to mail or bill me anymore, i recently got a mail saying they would be taking £46.00 from my account, i e.mailed them twice telling them not to do this but they went ahead, now i get no replies from e.mail or the online support, i have approached the bank and they are launching a money return for me but this may not work if they refuse a refund, this is theft as far as i am concerned, here is a copy of my mails
Maximum Software
[protected]@maxfaq.com

Subject: [#94242]: Bug Doctor v5.0 Yearly Recurring Subscription:
Neville Andrew Rowe
With regards to this i requested last year that i did not want this software this year, i told your company not to take money from my account and they have gone ahead and taken £46.00, despite my e.mailes not to do so, i have submitted two tickets and no response i am sick of this, i have cancelled my credit card and instructed my visa company to claim back this money from you, i need an immediate refund as no authority was given to take funds from me, i have tried calling you in america and have left a message, the online support does not work, and you dont seem to want to awnser e.mails, i cannot use this software i tried last year it but it is no good to me, even the link to download it does not work, as far as i am concerned i have been robbed of money we need, i will not rest until i get it back and will do and try everything at my disposal to re-claim funds stolen from me, when i get a refund i will instruct my bank to cancell the claim to recover my money, someone needs to call or mail me soon,

From Neville Rowe (UK) [protected]
[protected]@tiscali.co.uk

please help
thank you

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem