Mavis Discount Tire
reviews and complaints

I called to schedule appointment. They asked when I could come in I told them 20 minutes get there and it took over 3 hours before they even looked at the car whole process took over 5 hours. Service was horrible. Amy at the front desk is not a fit for this job. She doesn't communicate with the customer to let me know what was going on. I came in for specific things and she tried to upsell things that I don't need. Horrible experience

On Wednesday, June 19th, my husband went to the Mavis Tire on W. Genesee St in Camillus to inquire about the purchase and installation of 4 tires for our travel trailer. The man behind the counter was wearing a white shirt, so he thought he was the manager. This gentleman was very cordial and said he could get 4 tires and quoted a price with installation to be done on Saturday the 22nd.

We took the camper out there only to be treated with rudeness. A man with a blue shirt, was outside and asked what we were here for. We said to have tires put on.
He then claimed that he was the manager and said that they do not install tires on a camper due to the fact, they can't take tools out of the bay to work in a parking lot. When he turned to another customer, we started talking to a mechanic who happened to be standing there and at that point he rushed over and said "you can't talk to him, he's JUST the tire guy, I'M the manager". Well, in shock of this poor guy being humiliated in front of others, I apologized to him and followed the manager into the office.

Once inside, he said he couldn't find our name in the computer, had no tires for us, knew nothing about the order, claimed he phoned the so called guy who worked on Wednesday and was told that he too knew nothing about camper tires or the fireman who he gave a fire discount to. His customer service was disgusting and I told him so.

We've given them a lot of business between 2 vehicles and our camper over the years. The last manager that I met with in the fall was awesome - very welcoming. This dude...well, I was so mad that I told him how unprofessional he was, how rude he was and how he's lost our business. He didn't care. Another customer waiting also stated to us how he's experienced this same rudeness from this jerk.

Once we left, we called another tire store (Dunn Tire) and they happily placed an order and will install them in a couple of days (in their parking lot) when they come in. And... their ST tires are cheaper so we're saving money!

I've cut up my Mavis credit card due to the fact that I will not give this company any of my hard earned money when we've been treated like this. This store and your company lost a $500+ sale and future sales of everyone who I can talk to.

Date of service 6/18/2019

Nazareth Mavis
Nazareth PA 18064

Facility X968

Phone [protected]

Services: Car inspection and oil change. Truck passed inspection. They listed I needed new tires by winter and a shock was leaking and a new air filter. all thing Ill correct myself in do time. I think that it was disappointing that I didn't just say go ahead for all those items. Turn a $90.00 change into $1, 500.

After leaving the site. I could see from my dashboard indicators that none of the air had been checked in my tires because one I knew of was low. My windshields washer fluid was also empty and stayed that way. I have to wonder what type of service did I really get.

I have never left and inspection or oil change where all my fluids weren't checked and filled even for and extra price. Mavis is a tire store. How could let me leave without all the proper air in my tires.

I'm disappointed by this Mavis. I was hoping for the basic safer better service. I went as far as getting myself a Mavis credit card. I don't have a big trust level on this certain Mavis's services.

My Name is Edward Sutlliff
I'm purchasing Manager for Lehigh Hanson
I know how important it is to pay attention to the little things and gain trust with your customers. Unfortunately that not the case at this Mavis Tire Station.

on5/26/18 I had your Marshall's Creek store do a brake job for which entailed having both the front and rear rotors and pads done. Within 2 months time I had to have the rear brakes and rotors as well as the parking brakes and right rear spindle replaced as the cables were never adjusted and destroyed everything. On 7/9/18 I had to purchase the spindle the cables and hardware kit as well as the adjusters. Today I just had to have the rear brakes and parking brakes done again only to find out that the cables and hardware was never changed. the customer number for the initial brake job is invoice# 882039 and for the job on 7/9 is invoice # 883069. The job today cost me $600.00 and am wondering if your company is going to provide any restitution to me since I paid you for work that was not performed.

On Friday, June 7, 2019, I went to Mavic Discount Tire in 6801 Hadley Road, South Plainfield, NJ [protected] and inquired about availability of 205/55/R17 91H for my 2011 Mini Cooper Countryman S The store was out of stock and they have to order it. I agreed and I was told by counter person named Cece that it will arrived that day she will call me to install the tires. But I said to her make me an appointment the next day Saturday, June 8 at 1 pm if they cannot do it on Friday...she never called me on Friday. Came to Mavis on Saturday at 1 pm and I was told bey Cece that there were 12 persons ahead of me and it will a long time to wait. So I decided to make an appointment the following day, Sunday June 9 at 1 pm. I wanted to be assured that they will install it on Sunday and she said OK. Everything will be cleared in the morning and they will install my tire at 1 pm. Came back to MavisSunday June 9 at 1 pm and when I asked for Cece, I was told that Cece is on vacation to California and will be back after a week. I was told they cannot install my tire because nobody was there to install it and he will be closing the store after he finished with one person. I was told by Cece that Sunday they close at 5pm. Mavis is so unreliable and liars. Why did Cece made an appointment on Sunday June 9 at 1 pm when she knows she will be on vacation and assured me that Mavis will install the tires on Sunday. Very, very disappointed with Mavis and this is the first time I am dealing with them...bad impression. I am sure that I will never go back to them. ~Sonny S.

I called ahead of time for Oil change and tire rotation. They said bring it right in. I dropped off the car at 1:30 PM. They close at 5 PM and said that they will call me when finished. I called at 4 PM to check and they said that they were almost done. He stated that he would call me when finished. And then became 5 o'clock and I tried calling and no one answered. I then drove to the store to find my car unlocked with several hundred dollars worth of my personal items inside. All doors are locked and no one was there. My complaint is that they did not call me, and they left my car unlocked in front of their store with a lot of expensive personal items inside. I will have to wait until tomorrow morning to pick it up I guess. I may have another complaint at that time.

This is the second time i was charged for an oil change but the filter wasn't. I had a 100.00 credit from Mavis East Peachtree city GA because a few months ago when the check of work was made-- we found the old filter was still on the van. (manager verified) Today we brought our 100.00 voucher for the next oil change and low and behold -- after insisting the filter was changed - the manager Juan checked the Tape-- he also saw the marks my man put on the filter, he NEVER changed the filter-- but kept telling the boss he did for the second time?
OK maybe once-- but same store-- same crew-- they're stealing and and we're paying for that?
Tomorrow I'm going to the DA in our county and hopefully the sheriff to have a police report made for theft of services against this company and store.
Yes I did try to call Juan but he wouldn't come to the phone-- these people are stealing from the customers and I'm just one of how many? Let's face it when the computer says you've done 1000 oil changes and only 50 filters were used? well really who's watching the store the same crooks who swear it's not happening. Why because mechanics aren't the ones ordering the filters-- management is. they know from inventory what's going on.

Angelia Jordan, [protected], srore in semmes Al, no resolution on previous complaint, still waiting for some one to explain where the new tires i bought went, and waiting for damage on my car to be repaired, no body calls, nobody had any explanation, what kinf of company are you running? I trusted your company to do eorlk i paid for, and i almost get killed. Im sure all records are tjere for you to see . Upu regional manager wad worthless, and very unprofessional as well ad your customet service reps.

Was saddened to see Kauffman Tire sell out to Mavis in the Atlanta area in the past year. Was never a "raving" fan of Kauffman yet they provided fair prices and very good customer service. Can't speak of Mavis' prices because I haven't and don't plan to spend any money with them but their customer service leaves a lot to be desired. Recently picked up a nail and went to local Mavis store to have it repaired. The desk clerk said it would be $20., even though I bought the tires there. Additional cost road hazard or not Kauffman never charged for the occasional nail repair, because its called CUSTOMER SERVICE folks! For that $20. Mavis made on that one repair, they now have literally lost thousands of dollars of my business between tires for my four vehicles, oil changes, alignments and the occasional minor repair.

Mid March of 2019 I brought in my 1999 Chevrolet s10 for an alignment with thier recommendation I bought two new tie rod ends from a different auto parts store for them to install after the alignment I replaced my drive side CV joint while changing the part I found the tie rod ends was stripped I brought the truck in and the to technician informed me that my steering knuckle had been damaged by the loose tie rod I paid for it to be replaced on April after the vehicle had been returned to me the caliper bracket was not properly reinstalled and was missing a bolt I brought it back in for them to properly install the caliper bracket and was offered a free oil change for compensation I watched the technician use an impact to install the missing bolt and not use a torque wrench a few weeks later I'm about to change my ball joints on the passenger side front tire to see that the tie rod end on that side was also stripped when I could not remove it with hand tools. When I informed them of this I was just told that they are not liable for any of it since I did not purchase the parts that thier technicians installed on to my truck.

I carried my nephew truck to the Saraland Al store location on 5/17/19 to have some rims and tires installed and a 4 wheel alignment. I ordered the rims and tires as a package deal brand new, therefore they mounted and balanced them before they shipped them. So everything was still in the wrapping from the factory when I made it to the shop. A lady comes into the lobby to show me a couple of bent screws that go on the center caps alone with the other 6 straight crews telling me that the screws was already bent, which I doubted. So I told her to leave out the two bent screws, so I could come home and get in touch with the factory to see how could they ship me bent new screws, giving the lady in the shop a benefit of the doubt. So I paid my installation bill and came home. After I brought my nephew truck home I took the 2 supposedly bent screws so he could look at them and we noticed that the screws was not the ones that was brought to me in the lobby, they weren't bent. So we decided to see why they didn't put them in like the other one being that they weren't bent and we recovered they had bowed the hole out with a bigger screw or something. The screws would go straight in catching no threads, because it was stripped out. So he's having to ride around with 3 center caps. After paying high dollars for 20 in rims for a truck isn't cheap. For them to lie about them destroying the rim. Maybe they can find him 2 black screws to install the center cap it probably wouldn't be so bad, but instead they try into getting out of fault by lying. Cheryl Powell [protected].

Picked up my car after being serviced on 5/14/19.
I picked up my car after having the shocks in the front and rear replaced. This was the second time I needed to drop my car off for this service as the manager claimed that they had tried to call me on my previous appointment date (5/11) to report that they did not have the back parts in stock. I never received a phone call and I was the one to call to find out the status of my vehicle. When picking up my car on 5/14 it was raining and I had my children with me so I quickly got into the car. When I got home I noticed I had black grease all over my hands as it was all over my steering wheel. I was upset, but cleaned my steering wheel and went on about my business. on 5/16 I opened my hatchback and noticed I had grease hand prints all over the interior of my car. It was on the fabric as well. I immediately cleaned the area as it had been sitting on my interior for a couple of days and I didn't want it to be stained. Upon further inspection of my vehicle, it was not only in the back portion of my vehicle but also on the passenger back interior as well. This is completely unacceptable. The carelessness of the employees to place their greased hands on the interior of my vehicle is unacceptable. I spent a lot of money at your store and this is what I received. I was lucky enough to have found the grease hand prints with enough time that they did not stain my fabric for good. I would like a phone call back so we can resolve this matter as your employees carelessness in unacceptable. Please contact me ASAP at [protected].

I came to Mavis discount tires in Rahway New Jersey with my acura RDX to get the brakes done as soon as I left I had to return the car back within the next 3 days because the technician enough something loose and my car was Shaking really bad and making noise after that everything seem to be OK. until today may 18th 2019 I want to remove the tires in the logs are stripped one actually broke off . Now I'm here there telling me I have to wait instead of making this priority because you guys *screwed up* not me and now my whole day is screwed which I had plans for today

Bought two new tires from . Mavis in semmes al, left tire flew off while diving, yowed to mavis, they were vwry apologetic, and assured me they would handle everything, when regional manager Andrew got involved, he decided it wasnr yhere fault, he said tapws reviewed shiwed they put on my NEW TIRES correctly, when i got my car back, it had two bald tires on my car, noone can tell me why or how theses old tires got on my car, this is totally unacceptable, my car still has body damaged, and i have been given no explanation how this happened.
Thank you, Angelia Jordan [protected]