The complaint has been investigated and
resolved to the customer's satisfactionResolved Mattress RIPP OFF by C&C Mattress — SEALY and C&C Mattress
resolved to the customer's satisfaction
C&C Mattress sold us what was supposed to be new Sealy Latex mattress. The day it arrived they delivery men refused to allow us to inspect mattress. After they left it we opened the box and discovered the split down the side of the mattress. We immediately called the merchant and
E-mailed pictures to Peter Cancelli, dba C&C Mattress whereupon he E-mailed his reply stating it was defective. We requested a replacement, but C&C Mattress has refused. Now we are out over $2100.00 and stuck with a mattress that has split down the side.
They charged my account for a defective mattress even though we phoned them and advised them of the defect on the day it was delivered.
I have contacted C&C Mattress by telephone and by e-mail in order to try to resolve the dispute. C&C Mattress told us to get it sewn. C&C Mattress told us our request for a replacement was not reasonable because replacing it would cut into his profit. Sealy told us they don't warranty defective stitching and directed us back to C&C Mattress. C&C mattress has continued to refuse to our requests and as recently as Tuesday, 2-10-09, advised us to make no further attempts to contact them.