Mattress Firm
reviews and complaints

I've called numerous occasions and got the run around. I bought a mattress back in 11/18/2020 order#S033583470 CUSTOMER # C016483497. The sales associate was Doris Collado. Total bill incurred was $ 925.43. The base stopped functioning and the base stays in an upward position. I was given a number to call only to be told that they don't service that base. In 3 days i have been given 4 different numbers, various text messages, and a couple of emails from: Barry Mones @ [protected], stating that this is not their product. but that customer service continues routing my complaints to him.

It is super embarasing that the individual i bought the gift for is now pregnant and has to sleep on a couch because she can't sleep on the product i bought for her. Now the base is still under manufacture warranty.

i have called the Finance company who finance the purchase since no one is helping me get this problem solved.

I have lost total confidence in Mattress firm products impulsing me to go a competitor and purchasing a new bed for my new home as i just sold my previous home. Please help me as your customer service area is incompitant in helping get this resolve.

Purchased a Mattress Firm Deluxe Raised Metal Platform and a mattress.
In less than a year the frame buckled and was unusable. The frame was used by my son who weighs approximately 170 pounds. Poor or faulty construction as the frame just buckled and could not be used. Contacted Mattress Firm, was told to contact the manufacturer, manufacturer no longer offers product and sent us back to mattress firm, mattress firm then sends us to new manufacturer, new manufacture states (obviously) that it is not their product.
Back to Mattress Firm, no reply. I stopped by the store we ordered it from and asked for a corporate phone number, was told they won't help me, but he'll sell me a new frame at 60% of original price. I was told that that is the best they can do. Really? You cannot speak with person except to place an order and they stated at the corporate number that sales personal will not assist with complaints or returns. Is this how you run a business?

My husband scheduled a service:

1) the delivery of a bunkie board and removal of a box spring.
2) service to an existing adjustable bed that needed to be reconneceted.

The delivery service never completed the order and left. I called my main store to have them return immediatly. I'm waiting now and if they do not return I will be sure to take to social media and advise my neighbors and friends of this horiffic customer service and neglect of duty and service to your customers.

After one attempt after another with unskilled, uncaring installers..dealing with people bring no tools, no correct parts. It been weeks and four attempts HELP

Was told the mattress would be delivered to the store today. It's 4 pm central time and it's still not there. Called and the lady just said she didn't know where it was. How do I cancel this order and get my money back?

I placed an order for a headboard as well as a queen size mattress. Once i received my products everything was okay. Around April it seemed as though my health was getting bad with my allergies. I started breaking out in what seem to be hives. I went through my home cleaned extra hard and still I was breaking out. I finally after going to doctors having to get allergy shots etc I started seeing these little bugs. And I started doing my research on what they were. I don't own pets. Once I realized they were bed bugs I pulled my headboard out and noticed all through the fabric even where it's staples in was COVERED in bed bugs. I did what I could to contain them but still in the end I had to destroy my headboard and thank goodness my mattress was not affected. I've NEVER experienced bed bugs before and I need some sort of explanation as to why new product not just myself but many others have purchased and as infested with bed bugs. Can you explain?

When I click on unsubscribe all I get is two dogs in abed. I dont know what that means. They are killing me

6/10/21 north haven, ct store. in the market for a mattress gave this store a look. i had previously been to Jordans, Bobs, and PC Richards shopping. in all these stores i was offered an opportunity to lay on certain mattresses with the benefit of sheets of paper to cover the pillows. when shopping in your north haven mattress firm i was shown multiple mattresses...and asked to lay on them to try them out. Not once was i offered a covering for the pillows. i tried to be discreet and turn some of them over to see if one side was at least clean. they were disgusting, covered with grease and stains. i naturally couldn't bring myself to lay on any of them without holding my head up off the pillows. i was never going to get a good feel for anything in this position but still tried to evaluate as best as possible. i won't hang you guys on social media, but don't understand how a reputable establishment could possible present themselves this way.
my stomach still turns thinking about it. i wouldn't mind if it was busy. i was the only customer in there.

I purchased a $2200 mattress and was told to go pick it up same day. I arrived at the warehouse to find nobody answering the phone or the door. I spoke to a loading dock associate who said that everybody was in a meeting and I would have to wait at least 30 minutes. A lady came out after about 35 minutes and locked me out of the building. I ended up waiting approximately 45 minutes just to see my order. Worst customer service ever.

i am at the end of my rope and need to speak to a corp. rep. reguarding my whole mattress firm experience ASAP
i can be reached at [protected]
and i DO NOT WISH to speak to my local store
look forward to chating ASAP

kind regards
Jim Dauley

I purchesed the mattress 2 yrs ago and was really not pleased with it. I was talked into buying it along with an ajustable platform because I have a bad back and knees. On a fixed senior and disablity income I spurged to buy the bed and platform for over 1, 000. The mattress was 477.00. It had no support and soon I was rolling off the bed because the edges wore down to like 4 inches of thickness. I filed a warrenty form with pictures and was sent back a response of not getting anything but a 20 percent discount on a new mattress. I would never recomend a mattress from this place. Its a total ripoff and the ratings is really bad for Mattress firm. I wish I could tell everyone about how bad them are.

I'm getting ready to file a complaint for a faulty mattress, my 4th in 2 1/2 years. Mattress Firm has honored my 3 previous and replaced the mattress, however, 4 mattresses in less than 3 years is way over the top. Because of their no refund policy I keep getting a broken down mattress that will only last between 5 - 20 months.