Mattamy Homes

I am Frauke Haniff and Mr. Mohamed Haniff. My husband and I bought a house in Meridale Subdivision in Charlotte, NC . The sales person Rebecca Groom is not allowing us to make structural changes to the house The Parker. She said that it cannot be done, since we already sign the contract. We need to make small changes and refuses to help.
Also the Design Consultant Leslie Campbell, altered the Design Document of what we have chosen. She didn't give us the three days grace to make changes on the options we chose on August 9, 2019. She said we have until tomorrow Monday August 12th, 2019 to make any changes. That is only one business day. Now, I cannot take a day off from work neither my husband to satisfy her schedule. She want the changes to be made via phone or email and then DocuSign the documents. We need to have an appointment of 4 hours with her to make changes on the Design of the interior of the house and have upto Wednesday to go over the documents and then have an appointment with her of 4 hours. The is not under construction yet. They didn't even put the sign that Lot 111 is sold. So, we don't know how certain it is that Lot 111 in Meridale is ours.

Also, My Realtor ask Rebecca Groom that we want to change from The Parker to an Alexander Home. Rebecca said it's impossible, because we already sign the contract. My husband is about to retire, he is not well and we need a Ranch The Alexander instead of the Parker. We have the means to pay for any type of home. But we want the Ranch. Why are your people being so reacist with us? Because I am Hispanic and my husband Indian ? We want the Alexander and we want a land that doesn't have a cliff in the back, flat in the front, the garage on the right and that is accessible to the mailbox. We want to construct and have enough time with Leslie Campbell to choose our options. Now, moving forward. We both need to make the Design Center Appointment on a Saturday and Leslie Campbell said is not possible.

We believe that if we are spending over more than a quarter million dollars we deserve the best treatment. Again, we want The model home The Alexander instead of the Parker.

Please call my husband Mohamed Basheer Haniff at [protected] or me, Frauke Haniff at [protected]. You can also reach us by email at frauke.[protected]@yahoo.com but we prefer to be reached by phone any time of the day.
Thank you for your urgent attention to this matter.

Frauke and Mohamed Haniff.