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1.5 39 Reviews

Mattamy Homes Complaints Summary

5 Resolved
34 Unresolved
Our verdict: With Mattamy Homes's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Mattamy Homes reviews & complaints 39

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1:49 am EDT

Mattamy Homes community pool and Amenity center

Hi, to whom it may concern I have purchased a townhouse in jacksonville fl, wells creek community and I was told that the pool would be built in 0ctober of 2020 after I moved in they changed the date till 2022 now I found out the they told people that moved in last year that the pool would be finished last year but never happened I am talking to my neighbors and there is alot of us in this community that were told a lie from your company we do not appreciate this lies and you keep changing the dates. This is bad for business and we are gonna be forced to take further actions regarding this problem we want our pool built before 2022 it was promised to us and we want it on the date that was promised to us and not 2 years from now on. So if anyone that works there cares about their customers happiness it would contact me to discuss this further we want a meeting with the bosses.

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5:42 pm EST

Mattamy Homes placement of drainage pipes

A message to those who own Mattamy townhomes, where the down-spouts are located between yours and your neighbor's driveway.

The ice build-up on the driveways is extremely unsafe and unacceptable. With the continual thaw and freeze, the driveways are dangerous and almost impossible to walk on.

This has been brought to the attention of Mattamy Homes, as they have been contacted about this asking them to resolve this issue by moving the downspouts to another location and nothing has been done.
Salt and gravel do not fix this problem.

This is an accident and law suit waiting to happen.
Being an owner of one of these townhomes and a survivor of a traumatic head injury in the past, I'm afraid to set foot out on my own driveway. It's not just me, it's the many children and others in the neighborhood.

If any of you owners are experiencing the same problem, maybe we can all work together to get this serious problem resolved.

Sincerely,

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5:24 pm EDT

Mattamy Homes 2007 home problems to this day.

We bought Mattamy 12 years ago since it was suppose to be "the best" builder. I will tell you just few of many things we found at the first inspection and immediately after moving in. Right after entering the house there was rain falling from the celling apparently from faulty plumbing in the bathroom above. We moved in the late February during cold days. Furnace was working fine but my daughter was complaining that it is cold in her room. I went to the basement and discovered that there were two pipes missing from the vents leading to the bedroom above on the second floor's two vents. There where parts 0ver 10 ft. missing from each pipe. The floors are crackling everywhere like in the 300 year old house. The basement started leaking following year and I was told that my insurance from Mattamy covers only "structural" problems so I guess it would be in case the roof caved in or one of the walls collapsed. One more thing, my porch was done in such way that it leaned towards the house so after every rain I had a lake in front of my main door. They "fixed it and you can see on the results on the pictures. Today (12 years after) I decided to finish the basement and went downstairs to figure out where and how to position the bathroom since Mattamy "gracefully" provided me with raw piping. To my horror I discovered that the toilet downpipe is only 10" from other pipes sticking from the floor while I need over 12" from the wall to install a toilet. Thank you Mattamy. This house cost me over half a million dollars 12 years ago. I know it is to late now but I want to warn other people. Before you sign final papers take time to inspect every inch of the house, touch, move everything that is suppose to be solid, use level, measuring tape, bang with your fist and have yours eyes open. Take hours or a day to inspect every detail, make a list and make them do it decent job because like you see they just want to use you to get the money for nothing. Have no mercy.
I wish one day I have enough money to build my own home.

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11:14 am EDT

Mattamy Homes poor quality cabinets

We were not happy with the quality of the cabinets installed in the home. Poor wood, material and paint came off easily. Mattamy homes blamed it on steam from the stove and water build up. It is hard to believe that this can be blamed on steam or water with in a year of living in the home. Cabinets are made to use not for show homes only. Never had this experience with other builders or cabinets before.
Requested several times for this issue to be resolved, and the warranty dept just kept blaming us rather than accepting responsibility or to help to fix the problem.

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7:38 am EDT

Mattamy Homes structure of the house salesperson and design consultant

I am Frauke Haniff and Mr. Mohamed Haniff. My husband and I bought a house in Meridale Subdivision in Charlotte, NC . The sales person Rebecca Groom is not allowing us to make structural changes to the house The Parker. She said that it cannot be done, since we already sign the contract. We need to make small changes and refuses to help.
Also the Design Consultant Leslie Campbell, altered the Design Document of what we have chosen. She didn't give us the three days grace to make changes on the options we chose on August 9, 2019. She said we have until tomorrow Monday August 12th, 2019 to make any changes. That is only one business day. Now, I cannot take a day off from work neither my husband to satisfy her schedule. She want the changes to be made via phone or email and then DocuSign the documents. We need to have an appointment of 4 hours with her to make changes on the Design of the interior of the house and have upto Wednesday to go over the documents and then have an appointment with her of 4 hours. The is not under construction yet. They didn't even put the sign that Lot 111 is sold. So, we don't know how certain it is that Lot 111 in Meridale is ours.

Also, My Realtor ask Rebecca Groom that we want to change from The Parker to an Alexander Home. Rebecca said it's impossible, because we already sign the contract. My husband is about to retire, he is not well and we need a Ranch The Alexander instead of the Parker. We have the means to pay for any type of home. But we want the Ranch. Why are your people being so reacist with us? Because I am Hispanic and my husband Indian ? We want the Alexander and we want a land that doesn't have a cliff in the back, flat in the front, the garage on the right and that is accessible to the mailbox. We want to construct and have enough time with Leslie Campbell to choose our options. Now, moving forward. We both need to make the Design Center Appointment on a Saturday and Leslie Campbell said is not possible.

We believe that if we are spending over more than a quarter million dollars we deserve the best treatment. Again, we want The model home The Alexander instead of the Parker.

Please call my husband Mohamed Basheer Haniff at [protected] or me, Frauke Haniff at [protected]. You can also reach us by email at frauke.[protected]@yahoo.com but we prefer to be reached by phone any time of the day.
Thank you for your urgent attention to this matter.

Frauke and Mohamed Haniff.

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Update by Frauke Haniff
Aug 11, 2019 8:12 pm EDT

Please this is important. We need to get the Ranch Alexander Lot 113 which is available. I went there today and I have the pictures that Lot 113 is available

Update by Frauke Haniff
Aug 11, 2019 10:18 am EDT

Question: When the sales person gives the base price, does the Base Price includes the land right? In Meridale. Or what do you sell for $303, 000 ?

Frauke

Update by Frauke Haniff
Aug 11, 2019 10:12 am EDT

This is the second time I am attempting to buy a Home in Meridale Subdivision and Rebecca Groom is no help at all. Please talk to Rebecca Groom. Also, the on July 21st I went to the sales office and Rebecca said to me that in order to build an Alexander Ranch I would have to wait 60 days. And she threw away the information document that I filled out for her to contact me. She is no good.

Update by Frauke Haniff
Aug 11, 2019 7:56 am EDT

One more thing. My elderly parents will live with me. My mom have MDS and my father is sickly and Handicapped. We need The Alexander. Thank you

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5:13 am EDT

Mattamy Homes layout - design

something happened permits are delayed- sorry can't start building yet - we wait and wait.
Finally everything is approved let's get started we meet with the builder. Remember as owners we have decided and know that we picked a specific Model and design and exactly where everything is going to go.
The Mattamy Home Representative and builder show the plans: property lines the lot then - it's not a big deal but we are flipping you house everything your porch that you had on the left will be on the right and just imagine it it's no big deal. I ask could I get a layout because we decide where where a lot of designs even outlets go. They tell you just no they don't just imagine it really you just spend thousands of dollars and they don't provide when Tim sure they do this frequently. This is poor customer service in my book.

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3:51 pm EDT

Mattamy Homes warranty service

Extremely poor warranty service! Air conditioner has been broken down in hot summer for more than 3 weeks and still not fixed! Technicians do not come at scheduled appointment time and do not give earlier notice. Calls are not being answered. RUDE attitude from all of the representatives at the warranty office. Do not ever buy any property from this company!

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9:17 am EST
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Mattamy Homes brand new house built by mattamy homes

I just purchased a house from you mattamy homes on january 24, 2019 with price of $731, 756.00 on lot 14, 111 wannamaker crescent, cambridge but the area is totally un-liveable!
1). It's severe dangerous to live in the house since all different kind of trucks, bulldozers, forklifts, concrete mixer trucks, loaders, front loaders, you name it, everywhere on the front and both side of my house. Image, if a child plays outside!
2). There is muddy road, drive way! Residents in the area could not walk totally at all!
3). It's 100% construction site not ready for living. Basically, it's construction site / area not for living!
4). The back yard of house is like a dump site with all the construction garbage.
5). Poor quality of finish.
Above these above effects and more, I request for compensation of this dangerous and very poor living environment.

Because these environment, I couldn't move in the house and would request compensate the damage/loss.

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Property Managements
, US
Feb 27, 2019 3:25 pm EST

I just purchased a house from you mattamy homes on january 24, 2019 with price of $731, 756.00 on lot 14, 111 wannamaker crescent, cambridge but the area is totally un-liveable!

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8:16 pm EDT
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Mattamy Homes house

It pains me to write this review as buying/building a new home should be an exciting and enjoyable experience. My wife and I have built 5 new homes thus far and Unfortunatly our experience with Mattamy Homes has been nothing short of miserable. To be fair our experience with the sales team was great. Claudia, our rep was amazing, helpful, and even empathetic through the process.

From the time we signed the contract to the start of construction things moved relatively quickly. Construction started and we began to see that the superintendents were either not paying attention, had too many homes on their plate, or just didn't care. Kevin was our super and by the time we got to the end of construction had to insist that he was no longer welcome on our property. Kevin is a "yes" man and as he had a friendly demeanor and talks the talk, his follow through and overall care of the construction process was terrible at best. We caught this individual slandering my wife and I behind our backs to other contractors working in our home. Very disrespectful and unprofessional to say the least. We were thankfully at the property daily and were basically overseeing the construction of our own home. We caught numerous issues and had to bring to Kevin's attention.

Our home was rushed by 2 weeks to hit Mattamy's fiscal year end. The day we showed up for our final walk through there were about 15 workers in the home frantically rushing to finish drywall, paint, electric, appliance installation, clean, garage door openers, amongst other things. We had no choice per our contract but to go ahead and close on this home that was in no way ready to be closed on let alone lived in. This was 5/30/2018.

The next 30 days we were doing our own improvements to our home and had given the builder this time to make things right and make our home livable. We were patient and amicable through this process. Needless to say very few things on our lunch list were complete when we reluctantly had to move in on July 4th. After multiple emails going unanswered to anyone and everyone including the president, Vice President, abd head of construction for Arizona we filed a formal complaint with the registrar of Contractor's. We went through our job site inspection and the ROC sided with us and demanded that our list be completed. After taking several more days off work to wait for contractors most of our list was completed.

Our customer service rep who was now handling our house was john. Wouldn't you know john is also a yes man who was great at promising, and now just great at ignoring calls and emails. We still have 2 garage doors that take 3-5 attempts to open and sound like they are coming off the tracks when they do open. We have a tub that takes literally 2 hours to drain and has since day 1. We have concrete and mortar on our windows in front from when they had to tear all of the stone off the front of the house. We still have paint and drywall issues. We just got a letter stating that they I installed the wrong ac unit and air handler.

To make a long story short we spent over 500k for a house that in my experience is very very poorly built. I filed my second ROC complaint today just in an attempt to get Mattamy to follow through. Do your research, read the reviews. This builder is terrible and based on what I am now reading online won't be around too long.

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10:26 am EDT

Mattamy Homes being ignored by the builder regarding a leaking roof, which they already repaired once.

Approximately 2 years after we took possession, we noticed a leak above the master bedroom closet door frame. I had always noticed a rough spot on the door frame when dusting, but I thought it was just sloppy finish work that we would fix when we repaint.
After a few days of heavy rain, the water started to drip on to the carpet. We contacted the builder who was trying to say due to the high winds, it was an "Act of God" which they are not responsible for. Hammam. My husband persisted, they agreed to have someone come and inspect it. They then repaired the issue (so we were told), fixed the drywall and repainted.
A few months later, after another round of weeks with heavy rains I noticed a spot in the master ensuite ceiling. This indicates to us the original issue was not resolved.

August 2018, we contacted Mattamy Homes again. They replied saying they would have someone come over to inspect the issue once the rains stopped. Here we are well into October, the problem in the ceiling is much larger and much move visible since we have had quite a bit of rain over the past few months. Mattamy Homes has ignored all our subsequent email requests.

We were one of the last few units Mattamy Homes completed in this phase of Blackstone Village in Ottawa, and not the only ones to have issues of some sort.

Winter is coming, and I fear the issue will only get worse, my bathroom ceiling will fall in and then where will we be? Not to mention what will happen during the spring thaw!

If I were to purchase a new roof even on an old home, I would have a 15-20-year guarantee. So why then am I sitting in a house that is less than 2.5 years old with a leaking roof and no one willing to fix the issue!

Houses are not cheap. This company is worth billions! There are so many complaints online from various parts of Ontario - why are they allowed to continue building. And why are they not being held accountable for their subpar workmanship! I don't understand.

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9:18 am EDT
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Mattamy Homes work

A week before closing day we met with the contractor that was showing us around for inspection. The whole looked extremly dirty, paint was not even the same whites used on walls, coffee stains on the door, scratches everywhere on upgraded doors it was horrible! We spoke about it and he said it will be all fixed. Day of possession the house looked even worst! You are giving keys to a new family that just paid half a million dollars for this house with coffee stains and very very dirty floors! Doors that we're not fixed. I am so angry and frustrated with this company I did not expect this at all. Forgot to mention the carpet we got for upstairs was not done correctly some spots we're coming off! Inspection was not done nothing was done. They put a gift bag in the home! Behind the gift bag was paint on the granite lol! How ignorant is this...

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5:01 pm EDT

Mattamy Homes delays poor customer service

Purchased a new detached home in Caledon summer 2015 from Mattamy formerly Monarch homes we asked for July 2016 closing and were told they choose the closing date so it was scheduled for May 2016. We had an existing house to sell and we sold with a closing at same time May 2016. Our purchaser would not extend. Mattamy gave us a firm closing date in May 2016 and they postponed 3 times in the same month at the same time a strike started and lasted 6 weeks . They postponed again to end of August due to the strike which was over June 15. Having no place to go family of 4 we have struggled having to rent at 2 places and our goods in storage and having to use movers twice the costs are mounting.
In the past 3 months $10, 000 and it's not over. We're not entitled to any compensation Tarion does not cover delays due to strikes.
After the strike was over Mattamy said the're allowed 20 days to re-schedule a new closing date per Tarion.

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2:04 am EDT
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Mattamy Homes audio video bridge not installed correctly.

The builder offers an audio video bridge to hide the cable between your audio/
video equipment and your TV and they charge $475 for that. In my master bedroom they installed one and the TV power outlet is way off to one side away from the bed (and right across the window) and if i hung my TV there I will have always keep my head turned. If i moved the TV the cable will be seen. They wont move the outlet or install another one near or behind here my TV goes. In the pic my TV goes to the left of the cable outlet because thats where my bed ends. This is on the 2nd floor and installing an electric outlet shouldnt be a big deal. No matter what they must fix the mess up or refund the cost.

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Update by karthiap
Jul 18, 2016 5:46 am EDT

Thanks to Mattamy, this was fixed 4 years ago. Mattamy at the end looks like one of the best in Customer Service.

Update by karthiap
Jul 11, 2012 2:12 am EDT

...Just wanted to add this...if u look at the pic you will notice that if I hung my 32"
TV on the left side where the TV is supposed to go, the cable outlet (and the power outlet both) will show but I am concealing the cable outlet by going for a much much bigger TV...still the power outlet will show up. Apparently they did not use their common sense... the audio video guy and the electrician had 0 coordination.

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12:35 pm EDT
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Mattamy Homes seizure of down payment

1- Mattamy Homes Ottawa started the sales for a new site in Orleans (Summerside) in late September 2010.

2- Given that I have been saving for the down payment for a new house and waiting for Mattamy's new site in Orleans, I was the second customer in line when they
opened the doors to their sales office in Orleans on Saturday at 07:00 AM.

3- On the first day of the commencement of sales, I purchased and signed a sales agreement for lot number 30 for closing on May 2012.

4- The required down payment was $25, 000.00. I paid the first two cheques to a total of $15, 000.00 (copies of cashed cheques are available)

5- Before the cashing of the third (final) cheque dated for December 2010, I communicated with Mattamy to explain a difficult situation I was going through
and I ensured their understanding and acceptance to hold off the remaining payment until March 2011. I also ensured Mattamy's customer services
understanding that I will not be available/accessible until March 2011. -Copies of communication with Mattamy's customer services representative are
available and will be presented to Court.

6- Later, when I contacted Mattamy again, a different customer services representative indicated to me that Mattamy decided to re-sell my lot after
Mattamy's lawyer decision to annul my purchase agreement - contrary to my last communication and agreement with Mattamy's customer services - and forfeit my life savings money ($15, 000.00) which I have already paid to Mattamy.

7- Then I was informed that Mattamy has resold the same lot to another buyer at a higher price within weeks after annulling my agreement.

8- I am now left empty-handed, I lost my life savings and lost the house I intended to purchase. I lost $15, 000.00 to this big corporation (Mattamy) because Mattamy seized my $15, 000.00, did not honour their customer services' agreement with me to hold off the last payment and furthermore, they are refusing to return my
$15, 000.00 down payment.

9- I ask Mattamy Homes to return my $15, 000.00 life savings down payment.

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New homeowner
Ottawa, CA
Aug 29, 2011 8:59 pm EDT

If you couldn't meet the $25, 000.00 complete downpayment in the time period given by Mattamy (last payment for December 1st), then you shouldn't have agreed to buy the house in the first place.

After signing a contract, you can't just tell them they have to "wait" for the third payment until you're ready to pay them.

Recently bought a home from Mattamy and was explained that after 7 days from the signing of the contract, if my financing falls through (for the whole deposit, in your case $25, 000), they will keep whatever portions thereof.

Since you didn't back out within 7 days of the contract signing, you're out the $15K.

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9:14 pm EST
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Mattamy Homes - rip off

I filled out a private loan with Mattamy Financial Services . I was told that I was accepted 100% by the financial instiution. Iwas told in order to secure the loan I would have to western union $750 plus $66 dollars it cost to send the money over. I completed the task and was told I would recieve my Loan direct deposit with in that same day. That never...

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1:13 pm EST
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Mattamy Homes - poor quality workmanship

I would like to warn anyone interested in a Mattamy home in the Half Moon Bay development in Barrhaven, Ottawa that the quality is something to be aware of. I purchased a home in April of 2009 and have been fighting with them for 9 months now to repair the house. The list of problem goes as follows, 1) Siding- all siding on the house has been replced a...

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6:55 am EST
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Mattamy Homes poor quality ceramic tile installation

The pictures below are of one of my kitchen floor tiles. As you can see in the picture, there is absolutely NO cement/glue attached to the tile. This means the cement/glue was already too dry when the installer laid the tiles and the only thing holding the tile in place was the grout. This is probably the worst tile installation I have ever seen or even heard about. Now I have to remove all the grout to check for more loose tiles, lift the tiles and remove the old cement/glue (that was suppose to hold the tile down to begin with), reinstall the tiles properly. I have a couple tiles that are cracked now due to this problem and have to remove tiles from under the fridge or from in the laundry room to get a match. These tiles are no longer available from the manufacturer. What a bloody hassle to fix the mess caused by a poor quality install by the Mattamy tiler. This problem exists throughout the kitchen, hall & foyer.

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Jose Edelmiro Jimenez
, US
Mar 02, 2019 11:54 am EST

I purchase in Bentley Green Deland, FL in February 2018. The entire ceramic floor is not leveled. kitchen, family room and both bathrooms. There are dips and wider grout lines in many areas. The shower floor has crackers within grout lines. I have been complaining and still waiting on repairs.

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oakvillehomes
Oakville, CA
May 17, 2010 4:30 pm EDT
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I have a nice dip in my ceramic floor, installed by Mattamy. And the grout has a nice red clay tint to it. for more, visit www.oakvillehomes.wordpress.com

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Mattamy Homes - false & misleading advertising

Oct 21, 2008 08:30 ET Citizen Files Complaint Under Competition Act Against Peter Gilgan and Mattamy Homes Inc. TORONTO, ONTARIO--(Marketwire - Oct. 21, 2008) - ATTENTION: News Editors Paul Langan, a citizen of Cambridge Ontario, has filed a complaint with the Competition Bureau of Canada against Peter Gilgan, President of Mattamy Homes of Oakville...

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Mattamy Homes - poor insulation!

Upon moving into our new home in march we were blinded by the fact we are now moving in yes their was still a lot of work to be done because our home was vandalized. We were assure these problems would be fix. 3 days later the door bell rings and it turns out to be the insulation guys tell me we have no insulation in our attic i told them this must be a...

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