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1.8 481 Reviews

Match.com Complaints Summary

91 Resolved
389 Unresolved
Our verdict: With Match.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Match.com reviews & complaints 481

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Newest Match.com reviews & complaints

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S
7:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Match.com Match.com

Made an account and started to fill out my profile and upload normal pictures, but logged out and when I tried logging back in to continue it said I was blocked. I didn't do or write anything wrong. No explanation for this bizarre and unjustified block. I'd advise NOT to use this site. Thankfully I didn't pay anything and I'd advise everyone to steer clear of this website.

Desired outcome: Revise whatever algorithm is banning or blocking people since it's obviously flawed or some other ridiculous reason blocking access.

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K
8:02 pm EST
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Match.com cannot connect

trying to discontinue service, not having any success.

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M
11:24 am EST

Match.com Auto Renew

Match had an "Auto Renew " on their website which a current subscriber could turn off. I did that, however they still renewed my subscription. This was on a Friday and I noticed it the next day. I tried to resolve the issue on the website, however their customer service is not open on weekends, and is only open during business hours. They will only take emails during those same business hours and not on the weekend either. When I finally got a hold of Match over the phone, I found out that the only way to cancel a renewal is to call in. No where does it say that on their website. Sometime during my recent 3 month subscription, they removed the "auto renew" link, so it cannot be turned off, however all the information on their website states that it is still in place and you can turn it off. Same with all the info on the internet. Match is using deceptive and devious methods to extract money from their former customers. This practice should be stopped and their should be laws in place to protect customers.

Desired outcome: Make Match and other such preditory businesses pay for their practises and pass a law or laws to make such practises illegal. Prtoect the public.

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M
3:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Match.com Dating sites

Match.com purchased OK Cupid an ruined it. The 3 original founders ran it without greed, It's now almost impossible to find any one. They should change their company name to MatchGreed.com.

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J
7:51 am EST

Match.com Can't log in

When I tried to log in a partial image in the centre of the screen appears and keeps going round and round, but the page never opens. This has happened before.
Is there a problem with match.com as I can log onto other sites, you tube, outlook etc with no problems?

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M
9:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Match.com Login

Can't log into my account after I closed the site down on my computer. Does not recognize email nor password. Tried to reset password but nothing goes to my email. Checked my spam box and nothing in there either. I paid for 6 months of service and if I can't access my account I want it refunded. If neither can be done than I'll block payments to Match so that I won't get charged anymore.

Desired outcome: want to be able to access my account

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Y
4:52 pm EST

Match.com Mismatching accounts and information supplied

Dear Match.com UK

I am having a lot of difficulties in using your site as I have registered for from my gmail account
i.e. [protected]@gmail.com
I have previously registered with you on my email account yvonne.[protected]@mail.com.

I used my mobile phone [protected]) to do the latest registration and you gave my profile name as Betty (the previous registration* as above, my profile name was Terri.)

Using my mobile with the latest registration on gmail, I have uploaded photographs but when using my PC, none or very little of the information that I have given seems apparent from what I have already supplied and there are none of the photos that I have also supplied.

I have to admit that I am not an IT genius and struggle with understanding a lot of it but then I didn't realise that I needed to be such in order to join your agency.

Presently, I have tried to login using my P.C, through/giving my email [protected]@gmail.com onto match.com uk and it becomes very frustrating because what happens is either(1) it puts me through to my previous registration and details as on yvonne.[protected]@mail.com but keeps asking me to supply a profile photo or (2) it allows me to get onto the registered account through [protected]@gmail.com and again keeps asking me to supply a profile photo.

I don't have a lot of time to 'mess' around doing these things in order to gain access to what should be an easy login, with all my details there from previous given details on my latest registration, including photos.

I would very much appreciate for this all to be sorted out and without any complicated IT terminology given in any explanations or instructions,

Best regards,
Yvonne Lyons

I have registered with the offer of £9.99 for the following 6 months and I fear that this will become another complicated procedure if/when I decide to end my subscription with match.com

Desired outcome: To sort the above out so that I can login to one account using my PC or mobile phone, without any complicated IT instructions or terminology used

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R
7:15 pm EDT

Match.com Log on

I can't get into my account: [protected]@gmail.com

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J
3:14 am EDT

Match.com Discrimination and over reaction

I have been blocked due to a pathetic none banter woman who takes life too serious. We all know women are a bunny boiler!
i have phoned your main office in america to say im taking you to court for discrimination towards men.
You are happy to take money and so easy to block men on a hear say.
I demand a full refund.
Im a lawyer this will go further.
I expect a reply? considering im paying for a woman controlled dating service you should advertise this otherwise i wouldn't have joined due to everyone been over sensitive.
Seriously ffs
best reply?

Desired outcome: Apology

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S
3:21 pm EDT

Match.com Unlock my account and leave it alone

I signed up and paid for a subscription three days ago. The account immediately became locked. I called and Match support told me that my phone number had previously been used for another account (I've had the same number for 11 yrs and never been on match before). at the suggestion of the support person, I created a whole new email address and registered an account with a different phone number. It worked for two days, and got locked by the match "back office". I was told that my subscription would be refunded again (It was) and that I would receive an email with an explanation in 2-3 business days. I was involved in conversations with other members that I've now apparently lost. These people suck and should be avoided. There are better, more reliable services now.

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Y
12:14 am EDT

Match.com Dating service

Not able to log in as I am traveling to another country

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W
9:30 pm EDT

Match.com Refund for services not received and reason for block

I signed up for Match.com. After a couple of weeks I was locked out with a message to me saying an admin blocked my account. I know the rules and I violated none. I have called Match 3x and stubbornly waited on hold for as much as an hour when I did get through. I was told it was an error, abs simmering would get back with me. It has been months and no explanation, no call and no refund. My photo has also been active on Match, and it is not associated with me. I want an explanation of why I was blocked and a refund as I did not receive services I paid for.

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T
10:37 pm EST

Match.com Can not reset password

What to do?

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J
4:25 am EST

Match.com Match.com

I'm trying to delete my account, but when I put in my password and solve the captcha, the "continue" button is greyed out thus I can't log in.

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C
11:40 am EDT

Match.com Match.com

I signed up for 6 months and paid in full with credit card.
First I noticed within 2 months that the matched they sent me where not subscribers. Of course I was emailing them and getting no response back.
I guess that's how they get people to sign up.
Second I found out that I was suppose to get boost but since I decided not to renew after 3 months i just remove my credit card however still had three months left. I received no replies from my emails or boosts even though I had three more months on what I paid for. People tried to respond to me however I never received messages.
Terrible and false advertising.
Thanks

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S
5:16 am EDT

Match.com Still taking payments TWO MONTHS after I ended my membership.

Good Morning,

My name is SHARON GELSTHORPE. My address is SPRINGFIELS, MIDVILLE LANE, STICKNEY, BOSTON, LINCOLNSHIRE. PE22 8DW. My email is: sharon.[protected]@outlook.com. I don't have my membership number, unfortunately. The monthly subscription is £19.99. and is due again on the 222nd October.

I joined Match.com in June this year, and in July, decided the service wasn't for me, so cancelled my subscription, and cancelled my "automatic renewal". Since then, I have been billed a further TWO times for August and September. I have tried telephoning them, but there is an answer message, that basically says there is no-one to answer telephone calls, so am unable to speak to anyone in customer services.

I would be grateful if you would intervene on my behalf, with a view to getting me a refund for the two months that have already been taken from my bank account, and before the next payment is due to go out, as I can not afford it, which is why I cancelled it in the first place.

Many thanks,

Sharon Gelsthorpe

Desired outcome: Full refund

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S
8:32 pm EDT

Match.com I paid for a new yearly renewal, but I can't sign in.

I paid for a year to resign into my account.. maybe with a new email. The old was [protected]@hotmail. The new sign-in email address should be [protected]@gmail.com.

Desired outcome: Tell me how to sign in please.

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D
2:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Match.com Termination of my account

I was terminated from my account last night because they said I'm married. I have been widowed for 2 years now. I am not married. I think another member lied about me and reported me as being married as retaliation. We had an argument the other day but we had made up and have a date set up. The reason I think it was him is because he is the only one I've met. I've only had been on for about 3 weeks. How can I appeal my termination when somebody else has lied about me?

Desired outcome: Reinstatement of my membership or a refund

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W
W
WB7582
Nazareth, US
Oct 20, 2021 9:35 pm EDT

Good luck. Customer service is non existent. Retaliation, fake profiles and stealing money ... that's Match.

ComplaintsBoard
J
1:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Match.com I am not able to log in my account

I can't access my Match account I need help signing into my account and getting a better experience with Match account, even with a new password I was denied access

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S
2:25 am EST

Match.com Not helping me

took money, cant get through

Desired outcome: money back

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Phone number

+1 (214) 576-9388

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