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1.8 481 Reviews

Match.com Complaints Summary

91 Resolved
389 Unresolved
Our verdict: With Match.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Match.com reviews & complaints 481

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Newest Match.com reviews & complaints

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R
9:29 pm EDT

Match.com membership fee

they blocked me as soon as I paid for membership. They said they reserve the right to cancel with out a refund. it appears they have done this many times to other customers. There is nonviolation of policy and they do not have to prove there was any violation. I would
Like a refund. They sis not provide any service at all. They will not even communicate

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R
1:16 pm EDT

Match.com met wife on match.com 2012/lied/married/violent, abusive and incarcerated in last marriage twice for domestic violence

I am very angry that i met this woman on Match.com, she has made my life a living hell, now i have a restraining order and had to have her removed from my home. She is a violent drug addict, already moved onto her next victim and we arent even divorced yet. She didnt even tell me she was married and had a restraining order against her last husband. She abused me in every category, verbally, phyically, psychological mind games, financially, spiritually...did i leave anything out? She claimed to be a Christian. NOT!

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A
4:02 pm EDT

Match.com online dating

I would like to cancel my subscription to match.com
I signed up for one month, then followed the procedure to cancel. However, the website keeps telling me that it is being updated. This has happened every single time that I have tried to cancel and I have now been charged a further fee for a service that I do not want .
Please help me to cancel this subscription. I do feel that I ought to get my most recent payment returned, as it does feel like a bit of a con to not be able to cancel.

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D
9:01 pm EDT

Match.com you have me locked out of my account with no explanation

I have not been inappropriate on my account. I had not used it in a couple of years and thought that I would try to get back on to check out. Locked out. Please give a better explanation rather than
Dear dinelyria,
We received your inquiry requesting information about your Match account. Due to our privacy practices, we cannot disclose specifics about any Match account, including your own.
Please contact me with something other than the above. It looks like this is a common complaint that should be addressed. Please contact me. Thanks. Deb

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I
11:37 pm EDT

Match.com complaint forum

I question this forum. I know one of the gentlemen who is mentioned in a complaint and the complaint is maliciously driven. There is no truth and the accuser used and slandered him by name. I don't find this forum just at all. I am not saying that some don't have legitimate complaints, but what about the person who is being slandered. The information (false information) is there and remains there.

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C
7:51 pm EDT

Match.com amazon mistakenly cancelled my amazon card due to several unauthorized transaction. match.com should not have been deleted

An Amazon representative because Chase had noticed what they thought were bogus charges. being made on my debit card. In fact, they were correct in their assumptions. These charges were being made by some other dating sites that I had briefly checked out and their charges were not authorized. I desire to be reinstated on Match.com using another debit card. How do I go about it?

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S
1:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Match.com fraud by attorney samuel kitchens texas attorney

Samuel Kitchens attorney Texas and Jeanette Teckman Texas attorney were forced to settle a major lawsuit that openly discriminated against people. The Tinder Plus Pricing Discrimination Class Action Lawsuit is Kim v. Tinder Inc., et al., Case No. 2:18-cv-03093, in the U.S. District Court for the Central District of California.

The Match Group owns Tinder. Tinder was forced to settle age discrimination lawsuit for $11.5 million. I think discrimination in any capacity is horrible. However, when a company like Tinder has in house attorneys like Jeanette Teckman and Samuel Kitchens reviewing its policies to comply with the law, and the company outright violates the law, it must be believed the attorneys embraced the decision to discriminate for the almighty dollar. Otherwise, the only other belief is that the attorneys are simply incompetent about what the law is and failed to advise the company what is/is not discrimination.

Samuel Kitchens barely graduated law school. Jeanette Teckman Texas graduated from a bottom tier law school.

Despite the attorneys for Tinder are not top of the line, the lack of intelligence was found when Tinder settled a class action lawsuit for $17.3 million over charging users 30 and older double the standard fee for one of its subscription services. The premium tier, called Tinder Plus and introduced in 2015, gave users perks like the ability to rewind swipes, more Super Likes, and the option to swipe for people located in other countries.

However, the Match Group attorneys Samuel Kitchens and Jeanette Teckman appears to have not counseled Match Group on the law or simply outright decided to defraud consumers of millions of dollars. In turn, Tinder was forced to pay millions of dollars.

In this day and age I believe corporate responsibility should be at the forefront of an attorneys responsibility - not to defraud consumers. I truly hope this brings to the forefront that large corporations like Match Group need to stop defrauding good people of there hard earned dollars.

Please let me know your thoughts about how you would increase the ethics of attorneys from creating scams aimed to defraud and discriminate against people.

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Update by samuel_kitchens_texas_attorney
Aug 21, 2019 1:53 am EDT

Samuel Kitchens attorney Texas and Jeanette Teckman Texas attorneys should be held responsible for the fraud the committed by Match.com and its other businesses such as Tinder.

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A
9:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Match.com blocking my account when I travel abroad

Match.com consistently blocks my access to my account when I travel outside the US by detecting the IP address of the Internet connection I use. They don't ever disclose this policy to a customer when he/she signs up for an account. I have tried to resolve the problem by calling and writing to them several times, and they say they can't do anything. It stinks because I travel a lot and they refuse to give me extra time on my subscription when they block my account. They should be fined for not disclosing this to their customers up front I think.

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G
12:39 pm EDT

Match.com dating site

Please unlock my account. Stop locking my account please. I have never misbehaved, lied or did anything inappropriate. And my email is [protected]@gmail.com. Match keeps locking my account; I don't know why they keep doing that. I have never behave inappropriately on the site. Please unlock my account please. Username is metcalif. Email is [protected]@gmail.com

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D
D
Dweebs
, US
Sep 06, 2019 8:53 pm EDT

Gregg I have had the same problem. I have never done anything inappropriate on Match site. I'm a Christian. I hadn't been on in years and decided to check it out again. They won't disclose why I can't access my account, and they won't let me start up a new one using my email address. Silly to have to get a new email in order to get on a dating site. Too bad that they don't/won't explain.

ComplaintsBoard
G
1:35 pm EDT

Match.com match.com

Match.com locked me out. I don't know why. I did not do anything wrong. My email is [protected]@gmail.com. This morning I tried to log on but it won't let me it's telling me to contact support. I just got on the site a couple of days ago and I paid for the subscription. I feel like Match.com just stole my money. Please unlock my account because I paid full for it already.

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P
10:22 am EDT

Match.com scam the payment from my credit card for two years

30/05/2019
Wmv*WWW.MATCH.COM/BILL 800-326-5161 tx

I never used your service, I didn't even registered for any service with payment. Your company steal my bank card info from match. Uk. And kept take money from my account for more than two years.

Please refund my money, and call me

Transaction date
29/05/2019

Amount
131.94 usd

Description
Wmv*WWW.MATCH.COM/BILL 800-326-5161 tx

Wmv*WWW.MATCH.COM/BILL

[protected]

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D
2:34 pm EDT

Match.com match dot com deleted my account.

I have been a member of match.com off and on since 2004. I met a girl recently who did not like being rejected and sent an email to match.com. My account was terminated and blocked without an explanation except that I violated their terms of service. This same woman stalked me, followed me in her car to my work, left messages in my mail box and threatened to harass me to the end of the world. I have filed police reports against her and will get a harassment court order if it continues.

Match has done nothing to reinstate my profile. Terrible site with most of the women serial daters, fake profiles and only the occasional one out of 50 anywhere near half way normal.

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B
5:50 pm EDT

Match.com cheated!

I was a Match.com member and I completed my guarantee period which entitled me to a free six month extension of my membership. Match.com charged my card anyway. I disputed the charge with my bank and Match.com took action! They closed my account, blocked me and banned me forever. They refunded the charge, but I lost my free six month service extension. All I wanted to do was prevent Match.com from illegally stealing my money. The facts speak for themselves. There aren't enough adjectives to describe how incompetent and deceitful they are!

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A
A
1234Alex
, US
Jul 18, 2019 9:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It's not funny at all. Their customer service stinks. I will never use their service again.

R
R
Ray Best
, US
Jun 28, 2019 10:08 pm EDT

That is so funny

R
R
Ray Best
, US
Jun 28, 2019 10:08 pm EDT

That is so funny.

ComplaintsBoard
N
8:22 pm EDT

Match.com unable to log on to account

A few days ago cancelled by account with match.com but had been able to log on and still search and thought about re-starting my account again but when I logged on just now 4/14 1720
I was referred to the resolutions team but that address came straight to this sight. Don't understand why I can't log on my account. Match states even if you cancel you can still log on, search for free. I guess not? I guess I won't re-activate my account either.
Thank you
[protected]@hotmail.com

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C
2:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Match.com unauthorized continued charges

I am pretty certain nobody even checks this complaint board as this is my second complaint regarding Match.com and their sketchy attempts at charging credit cards numbers for a service you do not even use. Interesting how they have a "no refunds policy" is that because there are over 300 complaints from individuals regarding this very same issue. I thought this was resolved months ago. My credit card company issued credits to my card which I was very grateful for. Now I check my account and they have taken the credits back off my card and given the money back to Match.com. This is infuriating considering I had to cancel my last card just to keep this lame [censored] company from charging on my card again. I am sure by all the technology these days you can tell that nobody (unless it was a hacker) has used your website in years. It is no wonder you have lawsuits right and left filed against you. Stop scamming peoples credit cards. I do not understand how you get away with this. If you do not credit my account for a service that was not even used, I promise you I will sue you. I don't care how much it cost. This is morally wrong and completely unprofessional.

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N
5:45 pm EST

Match.com match.com unauthorised subscription

I am hitting a brick wall with Match.com over a credit card charge from out of the blue for a subscription that I did not sign up for. I was a past member but cancelled that back in 2009. I have not reactivated this account but have apparently been charged for doing so. The bank reversed the payment, but Match.com claimed I had received two emails confirming re-subscription (I absolutely did not!) and that I have used the service since (I absolutely have not!). In fact, I have received nothing at all from Match.com aside from the initial customer services correspondence relating to my raising the transaction issue. Only silence now. Probably because my bank folded and reinstated the payment.

Further, I am concerned that if I do try to open the old account to cancel this activation, it will be taken as use of the services.

The truly worrying thing is where did they get my current credit card number from? Made more frightening by the fact that I did sign up with a completely different dating site on the day in question. Are they related and was the info transferred?! That cannot be legal.

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M
2:52 pm EST

Match.com unauthorized payment from my account membership no 558954741

Hi

I signed up with match in december, £9.99 per month for 6 months
a payment was taken on 02/ 1 2019-19.98 and 02/02/29.88 so my 6 months have been payed ?

I have checked my credit card and you have taken a further £59.98 ?

Can you please let me know why this has happened

Please refund this asap I am now overdrawn on my credit card and being charged,

yours sincerely Tracy McCafferty

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S
1:35 pm EST

Match.com no quiero renovar la suscripción.

Me suscribí a Match en noviembre/2018, por 3 meses y pagué 53 dólares.
En diciembre (al mes)! ya no podía entrar en la página, no sé porqué motivo.
Les escribí a la dirección que allí figuraba [protected]@support.match.com y con sorpresa observé que el mensaje no era recibido por esa casilla de correo que ustedes proporcionaban, increíble!

Acabo de recibir un nuevo cobro de su sitio Match, otra vez 53 dólares. No es posible que quieran cobrar por un servicio que no brindan. Exijo la devolución del dinero que pagué por 2 a. vez.

Mi nombre de usuario es Dosportres.
Espero una respuesta a la brevedad
Gracias.

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S
9:51 pm EST

Match.com account was deleted but 1.5 years later hacked

I was on Match.com and paid for 6 months in June 2017. A month later I deactivated my account because I met someone. During the one month I was exposed to a local profile that had been hacked by someone. Perhaps that was the window of opportunity but a year-and-a-half later, my account starts sending me messages from Men and notifies me that PayPal was charged for a subscription. I happened to catch it right away because I checked my email all the time. I logged in and the password had not been changed yet so I started checking messages and sending info that I was hacked, changing my profile, deleting my pictures and putting one picture up saying hacked and report this profile. I started messaging and taking photos of the people who this hacker had been talking to so I have proof. I manage to message customer support but apparently over the weekend they are closed. I don't know how they managed changing my birthday but I couldn't change my password or some things that make sure you enter your birthday. Perhaps they randomly pick every day in the year and finally get it right because match should have a lockout policy after so many tries. But they obviously don't. Eventually I was totally locked out and I had to call my bank to stop payment on the PayPal which have not processed yet. I noticed in the morning that the transaction by match through PayPal was reversed. But no correspondence from match to me. I have no idea what has happened except I see my profile has been blocked when I try to log in. I'm going to call them tomorrow to make sure that everything is totally deleted but it's ridiculous that this can happen. They need far more security and I know I never store payment methods but I see they automatically did. If my payment method have not been stored the worst they could do it's pay for this themselves and pretend to be me. Or someone like me. Match needs to be more responsible with assuring people's security especially when you're talking a dating site. These people (the hackers) are soliciting money and who knows what else? I'm a computer tech and with the man who contacted me almost two years ago via email, who had hacked some local men's account, sent a business name and website. I went to the website and check the IP and the web service was from Russia. Why can't match do some of their own investigation? Why don't they at least try to send information to the police? There are ways for them to play the hackers and find information. Anyway I want to complain and warn people just stay away from Match.com and I hear they also run Tinder and Plenty of Fish and one other site. Thank you

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C
3:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Match.com unethical behavior, charging credit cards after attempts to cancel

After multiple attempts to cancel "my one week free trial". I have finally had to cancel my credit card number they have on file as they have been charging my card $38.99 since March 2018 when I have not even used their services. They have charged my card a total of $428.99 for a service they admitted over the phone that I have not even used (finally reached real live person today) . I want my account refunded as I have filed a formal complaint with the Attorney General of Missouri. If this is not resolved and my card is not refunded in 7 days, I will be contacting my personal attorney for further action against Match.com. This is just shameful on the part of Match.com...

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