Match.com
reviews and complaints

They are a con group and they know it and the Attorney General's Office in Dallas was advised. They have about 30 % of an active website - all others are former or made up profiles. This is proven by doing a search - say 100 people are returned - and then noting that but about 30 are still ACTIVE. This is a fraud and intentional. Usually small money to individuals but on a massive scale for a large corporation, e.g. Verizon etc. They are being promised 10 million users and only 3 million are still there. And I have also experienced unauthorized billing of my credit card.

I canceled my subscription on 11/27/15, a day before it ended as I had heard that the company scams people and auto bills if there is any wiggle room in the cancelation details. I noticed I was continuing to get emails so I went back in the following day and went through all the prompts to cancel again. My membership was still active so I checked my paypal account to find out if this was an error or I had been billed. Sure enough they had made an unauthorized charge for another 3 months of membership. I called and sat on hold for 20 minutes before I finally spoke with someone who told me it was canceled a day late (my first time of cancelling conveniently wasn't showing up). I wasn't getting anywhere so I asked to speak to a supervisor. They told me the same thing and even though it was only a day later, told me they would not refund my money. The man just kept repeating their policy of auto renewal and wouldn't listen to anything I said about having clicked on "continue cancellation" three seperate times in the process. What happens is the first time you do this is doesn't take you through all the steps before allowing you to think you have completed it. IT gives you no confirmation number. Then when you go back in to repeat it as you notice it is still active, it takes you through the same process with an additional step. That second cancellation attempt is the only one they act aware of and use the excuse of "you did it to late". I went in to Paypal and declined the transaction so we will see what happens. Never using this company again.

I have the same complaint as a number of people: I have requested that daily emails be stopped. I have sent multiple requests. Not only do I not get any reply but the emails keep coming. I have not been a subscriber to match in a long, long time. This behavior on their part is totally spam. I don't know who the governing authority is (if there even is one) about this type of stuff but Match.com obviously does not care about the negative image they are creating for themselves. Anyway, if someone has had any success with stopping them, I'd love to know about it. Thanks.

Date: 20/10/2015 Customer number: [protected]. Continual cash withdrawals from my account from a company I joined believing it to be free for three months. The company without my consent has been taking monthly payments without either my knowledge or consent. This has caused me distress because I am on a low income earner and I did not use this site for some time and I have not received any updates or correspondence from them.

They stated that automatic renewal was a basic requirement for all accounts . I noticed a charge and the company was conveniently closed so I sent an email . They stated they do not offer an email and that although I was cancelling the membership my membership is required to continue for the month . It's a scam!

I joined www.match.com in the usa yesterday, I live in south africa. my membership number is [protected]. a few hours after joining, my account was suspended. no e mail explaining why. no answer to my questions. I want my money refunded. I want out. this is a scam, and i'm not interested. my name is jedanna owens. my credit card details are in my partners name c j hodgkiss. my user name is jedannah my e mail address is [protected]@gmail.com thank you kindly jedanna

I joined match.com and was introduced to a man who I was interested in. We had begun emailing each other and started sharing things. He was slick with the info and how I was his the love of his life. Too good to be true. Did a background check on him including his military info. and it came back that there was no such person in the military. The pictures he sent me were fake. I also found that he is one of these people who scam ladies to get their money. Needless to say I dropped all communication with him and cancelled my subscription with match.com

Person's info: [protected]@gmail.com

i attempted to subscribe for a one month package (base package) and not seeing it was selected as a 6 month package (which apparently was there by default until you manually change it) i sent two emails within the first two days, then on the third day i called.
the first customer service agent got an authorized partial refund, but instead of the 34.99 base subscription, i was still charged 51 dollars for the base plus all add on benefits (highlighted profile, etc)
i spoke with the supervisor, and he flat out refused to refund those add ons saying that he could not, and would not credit me for those.
typically when you click a purchase, or subscribe link, it would take you to some sort of summary page where you can verify what you are buying...well not on MATCH>COM..it instantly charged my paypal account without any sort of verification.
beware and make sure you know what you are clicking subscribe for, because once they have your money, they will not give it back!

I have experienced 2 unauthorized debits of over $250 on my debit card this year 2015.

The most recent happened on 23/08/2015- see debit alert below;

AlertZ

Acct:100**466

DT:8/24/2015:12:00 AM

MC Int POS Prch-[protected]--WMV*M

DR Amt:27, 448.27

Br:abuja

Bal:24, 538.96

REF:[protected]

I request a refund of the over $250. Thanks

Hello Sir/Madam,

As I am interested on the 6 month package and I brought it (BBT_HD_I1439516060992.7335).
But very unfortunately the next step where in any any i could not assumed that it was another product ( open connect )(BBT_HD_O1439516273143.7346).

I am keenly request to you please return that product (Open connect which I really dont want). I only need that 6 month Subscription

Kind Regards,
Siddhartha Sanyal
Account no [protected]
sc 30-13-54

I was scamed into believing that many members are interested in me. During my free sign - up, i was receiving winks almost every few minutes but at that time since i was not a member, i was not able to send anything but a wink back. Then after a week i was receiving emails, but again i was not able to respond because i was not a member. I finally joined for 3 month subscription and after i paid them, there were no more winks or emails. I stopped receiving mails or winks altogether. Then i called their customer service to ask for refund and they were not helpful at all and even blamed me for signing under some contract plan b. It must be written in microscopic size so people who are about to sign up are not able to read that particular section. They claimed that they do not give refunds but they assure me that that they will cancel auto renew so i will not be charged again. Match.com is a scam, if you do not want to be scammed like me, do not sign up or pay anything at all, it is all a scam to make you believe that people are interested in you. Once they get your money, you will realized how stupid you could be. Do not get fooled into their scam, take it from me from my experience!

Match is a joke. I subscribed for 3 months and IMMEDIATELY went in and set my settings to NOT renewal as I had been on Match before and had no luck. I have never met anyone off the site, it sends me "matches" from all over the US and not within my age range it's suppose settings gives. Most of the profiles are fake...after all it seems odd most everyone is "widowed" and/or "in the military". My 3 months ended and I was billed $86.00 on the credit card I had used. I immediately called them and they refused to give me my money back. The site is a JOKE and SCAM!

I cancelled Match.com over a year ago. Specifically, I asked them to stop sending me Matches and emails. I am not interested in their services. For over one year, no mater how many emails I have sent, they continue to annoy me via my email site. This has to STOP.

In Novermber 2013, I paid 6 months match service in cash at a bank, I never know the match . Com took money from my credit card. from January 2014 to today, they automatically took my money without I recogized . I thought I only paid 6 months and I stayed there. After 6 months, I never use, but they took 400 dollars illegally without I even know. Why they can took my money without you agree? Why they are so demoralization? everyone should be refuse about this happen on you. Do not let this happen on your friends... match. Com is a liar... Pay attention ...

I was on match.com for about 5 months and found a very nice man, and we started dating. One morning this nice man had received an email from apparently another match.com member saying that they and I were stilll involveled and that that this nice man shoud stop dating me, because he wanted me back.
So in return I get an email from the nice guy saying he is sorry he cant date me anymore as he found out someone is stlll in my life. What? This ruiend what could have been a great relationship!
How in the heck can another member get the email of one of the guys I am dating? Is it possible? This has to be the work of hackers and someone I do not know, because I have no unfinished business with anyone... There was no reason for this cruel intrusion. This is a breech of privacy for your clients! Your talk match email system is suposed to make things secure,. So what happened here? I found him, and lost him both because of match.com.
Dont trust this site!

I signed up for match.com and immediately regretted my decision. Within 10 minutes I attempted to call customer service to request a refund. It was Sunday, so the 800 number was not available so I emailed customer service to request a refund. The auto-reply indicated I would get a response the next business day, but I didn't. I tried calling the 800 number Monday morning before work but with the time zone difference, the match.com number was not available. Because I work all day, I didn't get the opportunity to call back during the match.com business hours until Friday. The CSR and her manager told me I should have requested the refund the next business day... well I did request the refund the same day and attempted to follow up.

I was on the site for 10 minutes, immediately regretted my decision and requested a refund. I never logged back into the site because I do not want to be a part of match.com. I did what I was supposed to do as a consumer and I would expect a reputable company to do their part. It really makes me wonder how many people are really on match because they want to be or on the site as a hostage like me.

I canceled my subscription in September and was told "ok, you're canceled" by the person on the phone. Now, in November I find a $120 charge on an account I don't use which overdrew the account. When I called the person at Match told me that there is no record or my call (duh!) and that I had been emailing since I was supposed to be canceled (how would I know otherwise) so they could not refund the payment. I was also told that if I dispute the charge I will be flagged and my account will be deleted so I would no longer have access to Match...ever. So, it's their mistake and I pay for it? Fair? I think not. Buyer beware!

They ask you to subscribe listing different rates for different subscription lengths of time however the length of time is 6 months minimum no matter what. Bait and switch. Also, they send you notifications that someone is interested but when you look for their profile they are somehow not available. They don't exist! Also, people are using match.com logos to email but their profile is different from those presently up on the site. So, fraudulent billing, fraudulent subscribers, and people hoaxing their profile users.

I paid for 6 months on Match and wasn't very happy with what I was finding. I went in before it was supposed to auto-renew and cancelled it. I then went in and double checked it and it showed a button to push to 'reactive the auto-renewal'. To me that meant that there would be NO auto-renewal and I was set for it to quit after 6 months. I went into my checking account only to find another $131.00 taken from my account for Match. I called them and was told they had a no-refund policy and that I had cancelled it the day after the auto-renewal so therefore...they were sorry but couldn't do anything about it. I think this is one big scam and not happy with it at all. I did my due diligence in going in and cancelling at the right time and they're telling me I'm less than 12 hours difference and won't refund. I won't ever use this site again and feel something should be done!

I recently discovered an unauthorized debit from my card, made by Match.com, for the sum of $144.68

My reference number is 24692164229000263019244

My card number is [protected]

I have not been a member of Match.com for several years, and they have not had the authority to deduct any monies from any of my financial accounts for several years. I was stunned to see the transaction re Match.com. I expect it to be reversed and the monet returned to my account. If not I will most definitely contact the ombudsman.
I thank you for your time and consideration of this matter, and I look forward to the redress I have requested

Ross Dabscheck