Massage Envy
reviews and complaints

Why would the Owner fired the employee if he or she reported the Manager stealing the tips from the employees out of the register with their names on the envelopes from their clients and not take any action about the Manager and it still goes on today? Should the employee reported to the police? This Manager should be charged. The employees are afraid to tell the Owner what's goes on at the workplace and not be treated with respect and appreciate all the hard work they put in.

I was permanently injured by a stretch message here. They made me an old man overnight.

They then purposefully concealed the name of the massuese and had my review deleted on Yelp. Yes, they're that evil.

Message Envy has been sued over 400 times (Just Google Message Envy Lawsuits) - this is a very big warning. Had I known this, I would never have darken these doors. I've had MRI's and now neurologists over the accident that happened here.

DON'T GO TO MESSAGE ENVY. YOU'VE BEEN WARNED.

I was fired for something that was beyond my control. This company relies on the software too much. It may be partly my fault too. I was assigned a client who was pregnant. When I read the iPad regarding the health intake form, I don't recall stating she was pregnant. Nor did the client tell me she was pregnant. I might have mistakenly read over it. Sometimes the internet connection is so slow, that it will not show the health history for the client. There's been a couple times I couldn't use the iPad because the internet was down or very slow. I believed I was fired for an unfair reason. Not to mention it took management a week to figure out that I've massaged the client who happened to be pregnant at the time. This event happened at the Sparks location in Nevada. I don't think I want to work for Massage envy if they did offer me the job back. They are too reliant on their software that doesn't always work, and if a client has health problems the software should flag it and state we cannot work on that client.

I had a 90 min massage scheduled at the specific location where I just moved too. I got a reminder call for the city it was in. And needless to say there were two locations in the same city. And we aren't talking a very large city. So I showed up at my appointment time and they figure out I'm at the wrong spot. So they tell me it's 7 mins down the road when I put in in my gps in front of her and it says 15 mins. Then she says let me see what I can do to try and see if we can just do it at that location. She figures out she has no one to do it and then say u have to go there because she won't make any money unless you go there. So then why did you tie up more of my time even checking in the first place? Then I arrive at the new location for what I'm told I'll still be charged 90 mins even though now it will only be a 60 min massage. And guess what I was "finished at 50 mins" which was actually 40 with how long I was left in the room in the beginning and end. I mean so I just paid for a 90 min massage for 40 mins of an actual massage? And I'm in the membership. So now I refuse to go back to either of these locations for the future. I'll drive farther away to not have two places that were literally so rude. I just moved to this city and booked the appointment online. So when I saw the city I assumed it was the right location.

I never received a call back from Massage Envy when it came to my membership. The Massage Envy I was a member of abruptly closed without notice. I had visits left and used some at another location. I had about 6 visits left when all of a sudden I couldn't use them. I called to find out what could be done but never got a response. So disappointed. Even thought of renewing my membership but with this poor customer service, I think not!

Fraudulent and Unauthorized charges were made in 2018. My contract terms were for 1 month and a ME Davis staff member changed to 1 year. Since May 2019, been trying to get resolution and credits.
Copied Guest Relations on my ongoing email string with notes and backup of the issue. Please connect with ME Davis, CA and update me with the final resolution on these outstanding credits.
Thank you
Terri Meyer
702.491.7434

it was really unprofessional went on saturday with my friend and the girl who gave me message couln't stop laughing to his other collegue I have to asked her what was funny since I wasnt feeling she wasnt massaging me and she also left me a bruise on my right leg and is been 4 days and still hurts a lot and is a big bruise very stressful place and I feel she left me the bruise on porpuse for asking what was funny because her and her co worker wouldnt stop laughing while massaging.

Over 2 months ago I booked a 90 min massage for his bday. I received a confirmation call yesterday and today was called and massage was cancelled. Clarissa was rude and would not provide me with an option and did not have a massage available to Compensate. She hung up on me and yelled when I called back. She was rude and unhelpful and I am not happy with the service I was provided. I paid for a service for a birthday gift including tip and they never tried to work with me to accommodate my schedule so my boyfriend could still have a birthday experience! This place is awful and the people that work the phones have no public relations skills or human decency ! Shameful!