The complaint has been investigated and
resolved to the customer's satisfactionResolved Mass Nutrition — Order not received!
resolved to the customer's satisfaction
My order was placed Oct. 24th 07. Today is Nov. 23rd and have not received it. I have tried contacting them various times and most of the time they don't answer their phones, nor by chat. when I did obtain a hold of them, they kept on saying it was shipped out and I'd receive it soon. Once they even told me that they had fired personnel because of bad customer service.
When I called today, they finally provided me with a tracking number and after all this time, I had to purchase my products elsewhere, so I asked them for a refund and all they told me that once I got my shipment I'd have to pay it to return and pay a 25% restocking fee.
They did nothing to help me out, even after all this time it's taken to get my order. I have my business in personal training and my clients are upset because they are asking what went wrong on their supplements.