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Mason Easy Pay / Mason Companies
Mason Easy Pay / Mason Companies Customer Service Phone, Email, Contacts

Mason Easy Pay / Mason Companies
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www.masoneasypay.com
www.masoneasypay.com

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1.2 17 Reviews

Mason Easy Pay / Mason Companies Complaints Summary

1 Resolved
16 Unresolved
Our verdict: If considering services from Mason Easy Pay / Mason Companies with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Mason Easy Pay / Mason Companies reviews & complaints 17

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Newest Mason Easy Pay / Mason Companies reviews & complaints

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J
11:26 am EDT
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Mason Easy Pay / Mason Companies Unauthorized credit card charges

Hi there on my account they won’t let me order when the balance is 0.00 out there now I don’t have any balance on it and also they have a credit card on there that’s not mine and also they say I owe money which I did not even order because how can I order when that use is not my cc there for the amounts they said I do owe there not going to get ther funds at all. I want this cleared up asap

Desired outcome: Want them to clear the balance up they’d aid I owe so I can place orders with out them being canceled

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B
12:53 am EST

Mason Easy Pay / Mason Companies Stripes Man suits

My name is Nola N Monval, Identify by the Account number [protected]-02. At the beginning of December, I bought two items . I returned one of them which was the stripes man suits . because they've sent me the wrong color and size . I had send it back for exchange, that I don't receive yet and they still charge me for the item. I would like to have the item if you have the size that I wanted which is XL, color gray/white or navy/white or red or gray. Otherwise credit the account please. thank you for your understanding .

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7:21 am EST
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Mason Easy Pay / Mason Companies Wrong size boots

Two months ago I ordered a pair of your boots andi month later the heels had worn down 1/2 inch approximate. I did not complain then, I just ordered another pair of the same boots and put heel taps on them to stop the heel from wearing down. A couple weeks later I noticed the slop in the boots. I returned the boots hoping to get them replaced. I forgot to remove the heel taps. I was told no that they would not replace them. Sorry, but I will no longer buy anything from your company again.

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Is Mason Easy Pay / Mason Companies legit?

Our verdict: Complaints Board rates Mason Easy Pay / Mason Companies highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 5% resolution rate for complaints about Mason Easy Pay / Mason Companies raises questions. Diligently reviewing Mason Easy Pay / Mason Companies's client feedback and resolution practices is recommended for those considering Mason Easy Pay / Mason Companies's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Mason Easy Pay / Mason Companies earns 81% level of Trustworthiness

Excellent Trust Notice: Mason Easy Pay / Mason Companies near-perfect at 81% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for Mason Easy Pay / Mason Companies. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Masoneasypay.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • Mason Easy Pay / Mason Companies's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 5% of 0 complaints being resolved.
  • Mason Easy Pay / Mason Companies protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Mason Easy Pay / Mason Companies has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to Mason Easy Pay / Mason Companies. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:12 pm EDT
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Mason Easy Pay / Mason Companies wolf animal jacket and 2 pairs of thermal socks.

I returned the wolf animal jacket and 2 pairs of thermal socks. And the credit me 74.48.and they sent me two emails stating that the received the items.and all I had to pay was 17.48.which I've already sent them in two money orders for 20.00dollars that is already more then owed.i returned all the items cause my husband passed away.they received those items in February. And I when i sent these two payments in.i shouldn't owe anything.else.i paid them 40.00 total, that's more then 17.48

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12:03 pm EDT

Mason Easy Pay / Mason Companies easy pay boots

It is taking forever for my easy pay to go through. What is going on? I submitted all of my information and it has been pending for a long time. What is the point? I would rather spend my money else where than to hold on waiting. Just not to get an approval or answer at all. This company really needs to improve its customer service. Immediately! The wait is ridiculous!

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2:59 pm EDT

Mason Easy Pay / Mason Companies my order

I had placed an order and the address was fine then when I went to check it, it had my old address on it and when I placed my order it showed my NEW address to so I had called spoke to a woman and she told me I would have to speak to a manager about the issue with the address so she said she'd transfer my call so when she did and I got hung up, so I called back again I heard someone and I said hello the call got hung up again, so I called back again this other woman answers the call explained it all to her so she said the same thing so the manager got on the phone and she tried telling me I never changed my address and I said no ma'am I changed my address and my address was changed way before I ever made an order, so she tried saying I was being rude and I said you think that is being rude and you want to know what rude is this is rude when a costumer calls and gets hung up not once but 2x thats whats rude but to inform you all you can change the address when there is NO shipping or tracking info, so that manager was rude, I know better than that I know the things you can and can't do, and how it 's being shipped, I've already got an email and went to check and it does not show any tracking info in the email I got, so now whos lying and telling the truth, well lying and being rude to a customer is wrong, so now that I know that it is going through the usps you people can change it I already know this cause I've been told you can change it or it can be undeliverable because my account has the correct address I didn't mess it up, feel free to call

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8:29 am EDT
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Mason Easy Pay / Mason Companies unauthorized opening of an account

On or about January of this year I received an invoice from Mason Easy Pay for items I did not purchase. I never opened an account with this company. After receiving an invoice, I immediately contacted their credit dept. and informed them that the account was fraudrant. I wrote them and faxed to them an official notice stating that I did not or authorize anyone to open an account. This was done after speaking to the credit manager and she gave me the fax number and told me to do this. I keep getting monthly statements and they have not closed the account. They are unresponsive to my pleas to clear this up. They just don't care. They need to be shut down.

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4:10 am EST

Mason Easy Pay / Mason Companies don't waste your time here

Never have I dealt with such an inept customer service department.
I ordered shoes from them 3 weeks ago. I didn't receive any information at all. No confirmation, no tracking number.
I contacted customer service and found out that they hadn't even shipped the package yet. It was an inner mistake they weren't aware of. But now they knew about it and could fix this problem. However, one week later I called them again to find out whether things had changed and heard nothing positive regarding it. Moreover, no one did anything, my order was still in the warehouse. Today is December 14th, the situation is still the same.

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11:51 am EDT

Mason Easy Pay / Mason Companies sketchers/shirt/jeans capri ankle pants

We just called in to order Sketchers, a women's shirt, and Capri Ankle pants in denim. Besides that the sketchers were on b/o until July 17 didn't bother me. My husband Mike McGuinness of 78 Rumson Court, Smyrna, GA 30080 was ordering.

The customer service woman was not just nasty and acted like her crap didn't stink, but she also didn't want to help him with looking up a sneaker. She said & i quote, "Its not my job too help you look up something!" My husband said, "but i don't have a catalog!" She said, "Well if you don't like it you'll blame me!" See that doesn't make sense considering we were ordring from the catalog online! So all she had to do was give us a key #
I used to work as a customer service rep and if i EVER told a client, "Its not my job!" I would have been fired that minute or put on probation!

Needless to say we asked for her to send a catalog and you know what she said? "You haven't ordered in a while we will probably have to do a credit check!" THAT IS NOT her job to tell us our credit may be bad! I'm furious because Mason cust service has NEVER treated us like we're doing her a favor by not asking for a FAVOR.

Bad and very disrespecful! I dont know about your company but we were listened to for quality and assurance, she in my eyes failed this call! Plus she never gave us her name!

Donna McGuinness

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6:11 am EST

Mason Easy Pay / Mason Companies they didn't cancel my order

I made my order and after that I decided to read some reviews. I didn't like what I read and I decided that it was better to cancel my order and buy elsewhere. I contacted MasonEasyPay and asked them to cancel my order and they assured me they will. The next day I contacted them again to make sure they really cancelled my order as I asked them and their rep said that everything was fine and promised that I'll get my money back any time soon. For over two weeks they did not reply and later my order arrived. As people on the comments said - quality was way off. They didn't cancel my order even though I asked them to do that! Please stay away!

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3:57 am EST

Mason Easy Pay / Mason Companies the worst!!

Probably the worst company I have ever used. I have purchased two pairs of shoes from them and when I received them they looked nothing like pictures and quality was a total garbage so I sent them back. Later (about a week or two) I received a message from Mason Easy Pay stating that I need to pay a cancellation fee, a return shipping fee and something else. Message was sent to me via mail (not email)! Can you even imagine that?
I contacted their support and demanded some explanation because I did not want to pay anything. Their rep said that I will not get a refund until I pay all those fees! I refused.
This company is a true scam and all they need is money! Beware buyer!

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3:42 pm EDT

Mason Easy Pay / Mason Companies mason credit card

I recently applied for credit with Mason easy pay and was approved with a credit line of 500.00.So I placed an order for 107.00 and the order arrived about 4 days later and I was pleased.The order for 2 pair of shoes were sent back because of a sizing problem, no problem.I called customer service about 2 days later to see if the received the returned items and if my account was credited for the return items, they said 'Yes', , , On the 11th of July I placed another order for a birthday gift for my sister, I even expedited the order to receive it before her bday on the 16th and everything was fine, the customer service rep assured me that I would receive the items by that date.On the 12th of July I received a e-mail stating that the order had been cancelled.I immediately called customer service to find out what the problem was, I was told I would have to make a payment first before I could order anything else.A payment on what, I returned the items for 107.00 and I have a credit line of 500.00!.I received a bill for 16.18 due on 7/20/2016 I guess for shipping and handling for the return items.I immediately went and purchased a money order and sent it out because I want no more dealings with this company, I have several stores credit card and I have never had this problem...

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8:04 am EST

Mason Easy Pay / Mason Companies they started to charge me for the order each month

People, be aware that the company www.masoneasypay.com is real scam. I ordered two pairs of shoes from the company www.masoneasypay.com. The rep didn’t deliver any confirmation info or order as well. I paid about $150 for the order, but after that the rep started to take $25 each month. WTF? I tried to reach them, but of course no one replied, no info and no idea what to do now. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.

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11:03 am EST
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Mason Easy Pay / Mason Companies fraud promoters

Mason Easy-Pay allows people to purchase items based on only a social security number and birth date. This is an obvious and easy gateway for identity thiefs and fraudsters. The only way to dispute fraud is to fill out a fraud packet and send it back to the company. This means giving more of your personal information to a company that you clearly cannot trust.

I am surprised that this is legal at all and hope that my complaints on every forum possible will bring some attention to this ridiculous company best at harassing people. I had my information mis-used when I was not even living in the country. After hours of international calls, I still got nothing but poor customer services and an utter lack of regard for basic human decency.

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11:54 am EDT
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Mason Easy Pay / Mason Companies reasonable accommodation

Reasonable Accommodation:
> I am required by law to say that term prior to even saying Hello and it is
a royal pain to me to state it as it seems that many people that are
not necessarily ignorant not stupid but unaware that the only way they
can legally respond while living in the USA is "What is your Reasonable
Accommodation" which in essence when those people that respond to me do not state it are violating my Civil Rights as they are not accepting
what Title 111 of the ADA is a FEDERAL< ACT) regulations.

The Civil Rights Division of the U.S. Department of Justice is responsible for the enforcement of Title III of the ADA. When any company or retailer fails to comply with any of the ADA public accommodation requirements,
regardless of how minor or how severe the violation that retailer can be
sued for disability discrimination via the DOJ first or an individual
second.

I have a United States Social Security Disability Impairment Code 2940 which is a combination of Tourrettes (use of Vulgar language) and Aspergers Syndrome. I also have a documented sub – classification of
IED (Intermittent Explosive Disorder) 132.34 – Verbal antagonistic
outbursts which as the term intermittent means at any possible time
wherein undue pressure is given due to real or perceived provocation. I
may say something inappropriate, but that is documented as part of my US Social Security Disability, and it is not to be inferred as a danger to
an employee. My doctors, and I find that the lack of interaction with
people wherein people initiate the interaction with myself as an
individual as one of the triggers that causes outbursts.

It is as I just said a royal pain and to all of you "i"d"i"o"t"s" that want to respond and say is this for real? I am the one that is living this and if you read my review that I made on the Publix grocery store chain you will know who I am and just in case you want to comment look at the last couple of interactions between some J O and I wherein I said that my attorney would slap this site with a subpoena to release your IP info. It is amazing that free speech is not so free. Anybody that "s"c"r"e"w"s" with my civil rights can either accept my disability or they can go live in another country where they do not have to obey the laws concerning Title 111 violations.

Andrew Levitin
4751 S Biscayne Drive
North Port, FL 34287
[protected]

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8:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mason Easy Pay / Mason Companies return shipping charge

Ordered size 9eeee shoes, when received though they were marked "9eeee" they were actually standard width. Shoes came with return label that indicated a 7.99 charge for return. Called their customer service department and was told that the return shipping would be refunded if the shoes were not eeee width, that they would be measured when returned so I used their shipping label. When I received my refund the return shipping had been charged against the cost of the shoes. Called their customer service department and was told "we don't gaurentee fit" and "that's what you get when you order shoes on-line." by a manager in that department.
Between the original shipping charge and the return shipping charge I am now out of pocket for half the cost of the shoes with nothing to show for it.

Read full review of Mason Easy Pay / Mason Companies and 1 comment
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stephaniecoda110
, US
Jul 20, 2017 6:31 pm EDT
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I paid off my bill for 1 pair of boots for my grandson and they say I still owe them close to $100 . I've emailed them 9x about a discrepancy I thought was going on with my bill. They just keep adding and adding

ComplaintsBoard
S
4:07 pm EST

Mason Easy Pay / Mason Companies they are knowingly misleading people to give up their information gradually without actually telling you they are going to access your credit report

Mason is leading consumers to believe that their credit reports are not being accessed because they only get the last four digits of your social security number not the whole number. Then they use your address information to access your credit bureau. After you give them initial information which is the last four digits of your social and your home address. Mason then through follow up phone calls as they delay your order "for processing" ask you for the additional information of where you work, for how long and your employers phone number leading you to believe that no credit bureau will be pulled. They then after getting more information from you end up just using that information to pull a credit bureau. They are knowingly misleading people to give up their information gradually without actually telling you they are going to access your credit report. Totally disappointing in the information acquisition process. THEY WILL NOT TELL YOU WHAT THEY ARE DOING IN REALITY UNLESS YOU TAKE THE TIME TO MAKE THEM EXPLAIN THEIR PROCESS WHICH THEY ARE CONVENIENTLY EVASIVE ABOUT AND UNWILLING TO GIVE YOU DIRECT ANSWERS FOR. BE PREPARED TO HAVE YOUR CREDIT BUREAU PULLED AND HAVE AN INQUIRY ON IT EVENTHOUGH THE PRESENTATION OF THEIR WEBSITE LEADS YOU TO BELIEVE THAT THE LAST FOUR DIGITS OF YOUR SOCIAL SECURITY NUMBER ARE NEEDED IMPLYING NO CREDIT REPORT CHECK! IN REALITY THEY DO CREDIT REPORT CHECKS WITHOUT BEING UP FRONT ABOUT IT.

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Contact Mason Easy Pay / Mason Companies customer service

Phone number

1866 229 2314

Website

www.masoneasypay.com

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