Menu
Maruti Suzuki India / Maruti Udyog
Maruti Suzuki India / Maruti Udyog Customer Service Phone, Email, Contacts

Maruti Suzuki India / Maruti Udyog
reviews & complaints

www.marutisuzuki.com
www.marutisuzuki.com

Learn how the rating is calculated

2.8 338 Reviews

Maruti Suzuki India / Maruti Udyog Complaints Summary

152 Resolved
186 Unresolved
Our verdict: Dealing with Maruti Suzuki India / Maruti Udyog, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for Maruti Suzuki India / Maruti Udyog has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Maruti Suzuki India / Maruti Udyog. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Maruti Suzuki India / Maruti Udyog reviews & complaints 338

Sort by:

Newest Maruti Suzuki India / Maruti Udyog reviews & complaints

ComplaintsBoard
D
12:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Maruti Suzuki India / Maruti Udyog improper service causing permenant damge to car

Dear Sir,
I had purchased a maruti swift VDI-ABS car on 10/1/2008 and I had taken extended warranty also. The car was given for routeine service at 30, 000 KM to Popular Automobiles, Killipalam, Trivandrum. They returned the car the next day evening and I parked the car in my car porch. The next day I found a pool of oil below the car. y son an Automobile engineer examined and found that the opil had leaked from the drain nut. There was a sharp cut in the crank case adjacent to the drain hole probably caused by sharp chisel used for removing the drain nut. A new flower nut was put which was also tightened with improper tools. I telephonically contacted the dealer and their response was unsatisfactory. So my son used a file to make the drain hole regular and used additional washers to control the leak and he had to put in additional 2.5 litres synthetic oil to top up.(Each litre costing Rs:950/-). Even though the damage is temporarily corrected the permenant remedy is replacing the crank case with a new one. I request your urgent attention to redress my grievences including payment for the lost oil and inconvenience caused to me which may be charged to the dealer. I also request you to take steps to see that proper service be given to valuable maruti customers.
Awaiting urgent action,
Yours faithfully

Dr.T.Chandrasekharan Nair,
Dean, Sree Gokulam Medical College & RF,
Venjaramoodu.P.O. Trivandrum- 695 607. Kerala State
Mob: [protected]

Read full review of Maruti Suzuki India / Maruti Udyog
Hide full review
ComplaintsBoard
P
1:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Maruti Suzuki India / Maruti Udyog black marketing of cars

To,
The CMD/Customer relation Manager/ Head Consumer Cell/ Regional Head,
Maruti Suzuki India Limited

Sir/Madam
Sub - Complaint against Maruti and Competent Lajpat Nagar, New Delhi
I have booked a car - Maruti Swift Dzire (Silver VXI) on 18-03-2010 (Receipt No.- 4637, Allot No.- 0895-D-L00766, Cheque No - 005401, Union Bank of India, Pahargang, Rs25000/-). I was promised to deliver the car within 2 months of booking so I started following up after 1.5 months. The loan of Rs2.5 lakhs was sanctioned by 27 May, 2010 (Can be verified from HDFC bank associated with Lajpath Nagar). We were promised to get the delivery on 29 May. We visited the showroom and met the Manager Mr MM Joshi and he informed that they do not have any stock still we need to wait for 2-3 months.
The loan is valid for 1 month and they were asking to wait for another 2 months or cancel the booking (costumer harassment started right from here). After constantly requesting he agreed to deliver the car in between 6-10 june. He gave the case to Mr Pawan #. Manager (Mob no - [protected]) who asked us to complete the formalities.
Since 6th June I have been following up with Mr Pawan to get the delivery, every time I call, I have to hear –Sir sorry we don’t have the stock, we have sent your car demand to maruti etc. No body in Competent is giving me present status of my booking. They simply say if you cant wait you can cancel the booking (Very harshly and filled with attitude). We have landed in a situation of begging for our car rather purchasing (Matter of shame for Maruti)
1) I want to ask Maruti about the status of my booking as of now and the date when the car will be delivered as I have a right it information against my booking. And in case they cant please give me in writing to cancel my booking.
2) If Maruti cannot fulfill the demand, they should not take booking.
3) Why Maruti is involving dealers to take booking which encourages black marketing (which is maximum during marriage season).
4) Why there is no centralized system of booking from Maruti to have a transparency in the system.
All this clearly shows that Maruti is also encouraging black marketing along with the dealers and taking undue advantage of the reliability of the name MARUTI.
Being a Maruti costumer from past 12 years I was having a faith which is now all shattered as I feel that Maruti is fluttering on its sales figures of may 2010 and are now least concern on costumer relationship.
MY DESIRE TO OWN A DZIRE HAS REALLY BECOME UNDESIRABLE!
Expecting justice and a spontaneous action against the defaulters.
Regards,
Deepak Mital/ Puneet Mital
224 Dayanand Vihar, Vikas Marg, Delhi 92
[protected], [protected]
mital. [protected]@gmail.com

Read full review of Maruti Suzuki India / Maruti Udyog
Hide full review
ComplaintsBoard
V
11:18 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Maruti Suzuki India / Maruti Udyog no proper service at thane spectra motors

Respected,
hi this is vinayak bhosle having vehicle zen estilo MH-04-DN 2160, i service my vehicle at thane spectra motors but the service done by them was not satisfying the vehicle is still giving a jerk and misfiring, called up spectra motors at thane no response from their end and suddenly got a call from them after 3 days and was assured that they will send their technician but they dint its almost more then 25 days so please take a proper action and make the availabilty of the technician as soon as possible

thanking you
vinayak bhosle

Read full review of Maruti Suzuki India / Maruti Udyog and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
M
M
Maruti Suzuki Care
, IN
Jul 12, 2010 5:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We apologise for the inconvenience caused. We at Maruti Suzuki believe in providing utmost customer satisfaction. To enable this we have a robust customer redressal cell so request you to mail your feedback at crm@maruti.co.in. Looking forward for your valuable inputs/feedback.

L
L
Ling Chi
, US
Jun 17, 2010 1:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Kathy, aka kstatonky, aka kstatongroup.com, aka duped prepaid legal services shill, is peddling her MLM program because her job at LifeTrack apparently isn't enough to pay the bills.

K
K
kstatonky
, US
Jun 17, 2010 11:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

www.kstatongroup.com

K
K
kstatonky
, US
Jun 17, 2010 11:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

you need an attorney...here is how to get top rated firm on your side!

I can tell you how to have 1 phone call solve this problem ASAP! You need the power of our services - a complete law firm at your service! Protect your consumer rights through the legal system - have your contracts reviewed before (or even after) you sign them; have an attorney call or write a letter on your behalf; get answers to your questions/problems; protect yourself from frivilous lawsuits; overcharges and incorrect charges - for no additional fees! And So Much More! I have saved well over 2-3 years of the low cost of my membership by using my law firm 6 times in less than 10 months of being a member. Identity Theft and complete restoration too! Just had a dispute solved with computer co saying extra $ needed to complete a problem with "their" defective part - my atty notified their legal department of unfairness and I received a personal phone call from them and complimentary repair/technical service which is normally a paid service. You cannot beat this service - I am a LIFETIME member! Can't beat it - see short overview and tmore estimonies! http://www.pplonlinetools.com/previews/?cid=50615&vid=1

ComplaintsBoard
A
12:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Maruti Suzuki India / Maruti Udyog engine noise, low pick up, low fuel efficiency

Dear Sir/ Mam
I bought Swift Dezire Ldi on 24/08/2010. It was only 8001 Km when i faced the problem of Engine Noise, Poor Pick -up and Very low mileage (12kmp/lt).
I informed about this to our dealer at Yamuna Nagar M/s Pandit Automobiles. The reply at workshop was why you have bought this car from Bharatpur ie M/s T.M Motors. I said so what this means u will not provide me the services give this thing me in written on your company letter head then they said ok we will check it out...

Job Card No JC10000094 dated 03/04/2010. I was told that as there is Oil collected in the Inter Cooler. They cleaned up the Inter Cooler checked the noise. They assured me that this was an manufacturing fault that the oil was left there. as you will run your vehicle it will come into normal routine.

Again i visited with same problem on 21/05/2010 Job Card No JC [protected]. This time they accepted the problem that there is fault in the fuel injecters.As there were not having the injecters in the stock. They replaced it with the demo car and found the injecters are not working properly.
Instead of changing all ie 4 the changed only 2. When i said that why are u changing only two the reply was Bill bahut mota ban jayega hamare MD sir aur Engineer sahib pass nahin karege... What i reply from such a esteemed organisation...

And more over i was forced to buy extended warranty policy buy saying that sir aiysi problems future mein bhi aayegi yeh Diesel gadi hai. Contract No [protected]..

Still the position is the same it seams that we are driving a 1980 model tractor instead of Swift Dezire with very poor pick up.

Kindly solve my problem at the earliest.And plz dont force me to take any legal help from court...

Thanx N Regards
Amandeep Singh
[protected]

Read full review of Maruti Suzuki India / Maruti Udyog
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
11:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Maruti Suzuki India / Maruti Udyog service related

I am Ajay agrawal from janjgir purchased one Maruti swift vdi in jun2009 registration no cg 11c 9500 from your authorised dealer based in bilaspur (satya auto ). in last 15th may my car was accident, I had informed to dealer at korba (satya auto) same day but they didnt respond.i send my car trough my own source. i submitted all paper which is required in accident claim.

Subsequently, I had sent my car on the 19th of May'09 after giving all the details of the jobs to be done. Sir, I stay in a remote place and it is not possible for me to come to korba every now n then. I am very very disappointed with the after sales service of yours authorized dealer. I am regretting for buying a vehicle from Maruti Udyog limited. but the response is very poor.on the 5th of june my car is untouched in your service centre Overall, I had a very poor experience with satya auto korba I am surprised, being such a reputed company, how can you have dealers like this, who doe snot even understand the job or does not want to understand and is not customer friendly. SHAME ON YOU.

Read full review of Maruti Suzuki India / Maruti Udyog and 1 comment
Hide full review
1 comment
Add a comment
S
S
swift VDI missing in suddelny
, IN
Dec 28, 2012 2:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello Sir,
My name is Shafi, I have swift VDI 2012 new model, only running around 11000km. I buying from Popular motors, Killippalam, Trivandrum, Kerala.There is one complaint of that vehicle missing in running time . I already informed to company 5 times . they cant finished the problems. they are not caring . no response. that problem is very irritating. can u give solution for me, very urgently please.

ComplaintsBoard
M
2:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Maruti Suzuki India / Maruti Udyog maruti not providing the warranty of 'ecm' of my wagon-r, even when 'ecm' has two years of warranty

My wagon-r registration no. "dl2 cah 7258" is under warranty period. as I purchased it ccin 2008 june 11th.

Now when I droped my car at
"competent automobile co. ltd."
895/c-8, near jain mandir dada bari, mehrauli, new delhi - 110 030
Ph #: 6963534, 6518916, 6518915,
Fax :6859866
Email :[protected]@vsnl.net

On 31st may 2010 and on 1st june I was told that the "ecm" of m y car has a fault but wat fault they did not gave in written.

And service station person to whom I was in contact mr. khan told me that "ecm" will not be covered under warranty.

This is very dissappointing from maruti.

I would suggest to provide me the valid details and warranty of my "ecm"

Read full review of Maruti Suzuki India / Maruti Udyog and 2 comments
Hide full review
2 comments
Add a comment
M
M
Maruti Suzuki Care
, IN
Aug 20, 2010 7:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Madam, Please write us at contact@maruti.co.in with all the details. We will check the issue and get it sorted.

Regards,
Maruti Suzuki Care

S
S
seesaggi
, IN
Jun 11, 2010 5:53 am EDT

Never go to competant again ...thats my advice to you..

ComplaintsBoard
A
12:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Maruti Suzuki India / Maruti Udyog break is not working

Car registration no : hr -51 –af -3510
Fuel type : diesel
Model : swift vdi
Owner name : naresh rubber udyog, faridabad
Vehicle color : white
Maker's name : maruti suzuki
Mfg. year : 2009
Maker's class : maruti swift vdi-bsiii
Date of purchase : 29.08.2009

Dear sir

We had purchased maruti swift on 29. august, 200 from vipul motors (p) ltd, 27/5 mathura road faridabad. my car no. is hr -51 – af -3510

We have been facing problem in break & engine abnormal noise especially from january 2010. this problem has been told a number of times to the service centres but has not yet been solved till date. according to service station engineers this problem is in 90% swift vehicles, but, we are not accepting the same and this has to be resolved as early as possible.

Please advice us what to do.

Thanks

Amit dhall
Cell # [protected]
Email : [protected]@rediffmail.com

Read full review of Maruti Suzuki India / Maruti Udyog and 1 comment
Hide full review
1 comment
Add a comment
M
M
maruti
, IN
Jul 23, 2010 5:04 am EDT

do the zinga p[onga tonga

ComplaintsBoard
S
12:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Maruti Suzuki India / Maruti Udyog dealer in kerala (popular) is a cheat

Respected Sir/Madam,
Let me first introduce myself, I Sanal Jagdishan, working as a Senior Application Engineer in Leica Geosystems AG and Placed at regional office in Trivandrum, Kerala. Sir I have been using Maruthi Car since last 5 years, first I owed an Alto then I Upgraded it to Wagon R in exchange in January 2009.
Now when the new Wagon R VXI was released I decided it to again upgrade the old vehicle with the new one. So I approach your dealer in Kerala Popular Motors as these were the people from whom I purchased both of my old cars. I booked the car on 10th of May 2010 with a commitment that the car will be delivered within 20 days and gave me a tentative date as May 28th. During this commitment I specifically told them that my parents are out stationed from Kerala and they are arriving to Kerala for vacation, so I need the vehicle at that time as I have a physically challenged sister and we have to travel some places. I had told them that if you have any doubt in delivery date, then I will postpone the purchase to next month once my parents go back after vacation. These people said they will 100 % do the delivery on time. So on 13th May 2010 Rs 3, 26, 000/- was deposited from HDFC Bank . Again on 24th May 2010 I surrendered my old car to True Value and the total on road price payment was done, now after receiving the full payment, they are saying that they don’t have vehicle and it will take 1 to 1.5 months for delivery. Now this is cheating!, if they had told me before I would have bought the car afterwards.
I called up your Maruthi Area office in Trivandrum yesterday and lodged a verbal complaint, they committed that person from dealer side will give a call, yes I received a call saying that he will call after two days. One Mr Suresh from your Area office in Trivandrum tried to call me yesterday evening but I was out of coverage, when I got the missed call alert I called back to him, he said he was on some other call and will call me back, but unfortunately he didn’t till now. I called up to him this afternoon some other gentleman attended the phone and said Mr Suresh is out of office and he will pass the massage to call me back, but again no response.
Now my situation is that I have hired a car for rent and doing the things which is giving me a serious financial burden and all this has happened because of your dealer’s commitment. I sincerely request and expect that some firm action will be taken from your side so that at least other people are not cheated. And I would humbly request to make them deliver the vehicle at the earlist.

Hoping for a quick action from your side.
thanks and regards
Sanal Jagdishan
[protected]
[protected]
[protected]@gmail.com

Read full review of Maruti Suzuki India / Maruti Udyog
Hide full review
ComplaintsBoard
M
10:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Maruti Suzuki India / Maruti Udyog dissatisfied by the services

Dear Sir/Madam,

I would like to inform you that I bought a new Maruti Wagon R car on 25th Apr’10, registration No. DL6CL 1654. I was very happy & excited to drive my dream car till the time it went for 1st service at Magic Auto service station situated at Moti Nagar, New Delhi. There I faced series of disappointments & my excitement turned into sorrow. I would like to explain them all in detail:-

1) Firstly, it was a first service of my car & they kept me waiting for 5 hrs to give my car back. I don’t what were they doing. And, I have a doubt that they may have replaced my original parts in the mean time.
2) Secondly, in 5 hrs time, 4 service advisors were changed to handle one car & none of them had an idea that how much time it is going to take.
3) Thirdly, I was the first one to buy New Wagon R car from Magic Auto Karol Bagh showroom and at that they had only piece with the & it had a defect in it that one of the cup holders was not working & the showroom people told mw that they will get it replaced in 2-3 days but no one called me for 1 week. Then I called the concerned person, Harsh Taneja & he told me that their training is under process for the replacement of parts, he said he will call me in 3-4 more days. But, again no response, again I called up & then Harsh said, you can get it done in first service, I was fine with that. But during the 5 hrs of first service, no one told me that they do not have this part available & they have to order it & again it will take 3-4 days. This is purely not acceptable.
4) Fourth & the biggest blunder happened after service, all the meters of the car stopped working after an hour of service. I went back to them but they were unable to diagnose the problem & asked to come back again the next day. I went again next day, they replaced the sensor but still the same issue as the sensor was not for this car. Now, again they had the same issue, they do not have the part available & I will to go back to them to get it replaced when the part comes.
5) And, now the display screen is showing an electronic error.

I did not expect such a poor service from Maruti. Earlier I had Santro car & I must say that Hyundai is giving far far better services than so called best service providers Maruti.
I would like to inform you that if my issue does not get resolved till Sunday, 23-May’10, the first thing on Minday I will do is file a case against Maruti services in Consumer Forum. I am highly highly dissatisfied by the behavior & lack of commitment of the employees.

Please contact if anyone is concerned about the image of the Maruti & the satisfaction of its customers.

Highly Dissatisfied Customer
Madhur Kansal
Mob - [protected]

Read full review of Maruti Suzuki India / Maruti Udyog
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
11:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Maruti Suzuki India / Maruti Udyog sub :- regarding unfair trade practices & worst services & infrastructure

Sub :- regarding unfair trade practices & worst services & infrastructure
Available at dd motors wazirpur workshop in connivance with
Maruti suzuki india ltd.

Dear sir,

I am bhavuk sahni r/ o 1 – r. K road civil lines delhi -54
Is using maruti 800 car (std), vehicle registration no dl9cb -9542
I purchased this vehicle from dd motors & from the
Day one I am getting it serviced from dd motors in delhi my experience with
Said dealer is that every time after getting the vehicle serviced I have to take
It for running repairs and they never complete the job in one go I remember in march 2007 I got the bonnet changed for the same vehicle and within a week while driving
On flyover the bonnet opened itself as the clamp was not fixed properly then I took the same to dd motors they again changed the bonnet & charged me for the same.

The unfortunate part of the story doesn’t end here on 5th of may 2009 I gave my vehicle
For servicing & I took the delivery on 6 may 2009 I was told that they will rectify all the flaws but as the pollution machine is not working so I have to get it done outside at some petrol pump & they will clean the spark plugs, injectors, they will decarbonise the engine & also they will flush the engine for all the jobs they have charged me in the bill & the total bill paid was rs. 9176 /- then after that on 7 may 2009 I went to three different petrol pump to get the pollution check & I was told by all the three petrol pump attendants that the pollution is more & they cannot issue a ok certificate when I contacted dd motors I was told that these petrol pump people never change the filter of their machines & that’s why the pollution machine is showing more pollution & now our machine is fine so we will give you the certificate in between I was travelling & unfortunately on 29 sept 09 when I took the vehicle to dd motors for pollution check in running repair they told that in case if they open job card I will be charged so without that we will do the job they tried but again they failed to give the certificate as their key board & printer was not working this time & I was kept waiting for close to two hours under the sun & at last I was told that whenever next time I bring my vehicle for service I must get the converter changed which will cost me rs. 12000 that too without checking the converter which is linked to silencer and while checking the vehicle they left open the nuts & bolts on the top of engine while checking the throttle the only business of dd motors is to make fool of the customers, scratch their pockets & to cheat the innocent customers this incident is highly shameful for maruti suzuki india ltd & dd motors wazirpur delhi as this is the exact position of 3 s dealership which is iso certified & the same is for maruti suzuki india ltd the only & only thing which works in dd motors is their high billing system for the customers the moment in the morning you take the vehicle inside before even opening a job card they will ask you is wether you will pay by credit card or cash that is the only concern dd motors has for the customers.

So good bye to maruti suzuki india ltd & dd motors in my life I will never buy a maruti product also will never go to dd motors till the time I possess the existing vehicle.

Thanks & regards,

Bhavuk sahni
1 – r. K road
Civil lines delhi-54

Read full review of Maruti Suzuki India / Maruti Udyog
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
1:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Maruti Suzuki India / Maruti Udyog reg : no response for test drive

I plan to bought Swift Dezire, so i try to book the test drive.

last 18th i spoke with the sales man from maruthi trichy, he agree to prove the car for test drive @ my home town, but today i call him several times but he not sure abt the test drive, only for my father & mother convenient i ask the test drive but the response is not gud, , , , i plan to move to LOGAN.

Reg,
Karthick Pandiyan G

Read full review of Maruti Suzuki India / Maruti Udyog
Hide full review
ComplaintsBoard
N
12:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Maruti Suzuki India / Maruti Udyog m-I light of my wagnor duo lxi

Dear Sir,
It Seems that you are not able to solve my problem of "Malfunction Indicator" Light On even After the Engine Start.I Already Visited to Wonder Car, WorkShop, Camp, Pune-1(Authorised Maruti Suzuki Dealer), 4 times, but still now I am facing the same Problem.For ur information, theses days are as follows: (1) 17/04/2010 with job card, (2) 19/04/2010 with Job card (3) 21/04/2010 with job card, & (4) 29/04/2010 to 06/05/2010 (total 1 wk) with Job card, but still now I am Facing the Same Problem.I am also going to Lodge a Complaint against maruti suzuki with these proof of all job cards.So Pl.Solve my Problem as early as Possible.I'll have to return the vehical back with demand of replacing it with other car of the same model.

--
Thanks & Regards

Nitin Gosavi
WagnoR DUO LXI
MH-12 FU 2197
(Kothari wheels, vimannagar, pune-14)
Delivery Date: 27/01/2010

Read full review of Maruti Suzuki India / Maruti Udyog
Update by nitinrgosavi
Apr 26, 2010 8:20 pm EDT

Dear Sir/Madam,
I, Dr.Nitin Gosavi, Cust.ID: [protected], Model---WagnoR LXI DUO, Chassis No: 890504, Purchase Dt.27th Jan 2010 Fr.Kothari Wheels, Vimannagar, Pune.
Job Card No: Jc10000386 Dt.19/04/10
JC10000344 Dt. 17/04/10
JC10000412 Dt. 21/04/10, wonder Car Camp
Visited to ur workshop during these Days for My Car MI light Problem.But Still Now I am facing the Same Problem.i.e. Vehical Speed Sensor Error. These Sensor are Replaced on Dt.21/04/10, But the Same Problem I am Facing on Dt. 25/04/10, I Urjently Visited to ur Workshop on Dt.25/04/10, Then They Chk the Problem by Using Diagnostic Kit.the Same Error i.e Speed Sensor Error.They Again Said me to come on Thu Mornning to Solve this Problem, But Arrage me Alternate Vehical For me.So Pl.Solve My Problem As Early as Possible, Waitting For Ur Nice Reply.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
10:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Maruti Suzuki India / Maruti Udyog steering wheel hardens

I have a Maruti Swift (VDI) for the last 1 1/2 years. It has been running fine without complaints.
Of late, I noticed that sometimes, while driving, the Steering suddenly becomes hard and the orange light on the Tachometer lights up. I stop the car and switch off the engine. When I restart the car, everything becomes normal.
I referred this to the Maruti Workshop in Noida the first time and they changed a sensor which, they said could have been the problem.
I have also observed that on idle running, while trying the turn the steering left or right, there is a vibration, something like, as if two gears are not meshing properly and there is a play.
The problem still persists, but nobody seems to know the remedy. Surprisingly, the User Manual has no mention of the EPS Orange Light Indicator on the Tachometer, why and when does it light up, what is the reason and what is the remedy.
Can someone facing the same problem, please revert with a solution.

Read full review of Maruti Suzuki India / Maruti Udyog
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
1:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Maruti Suzuki India / Maruti Udyog service center spoilt my car

I bought a new Maruti Suzuki Wagon R from Magic Auto on Dabri Mod, New Delhi on 14th Oct 2009, by selling away the my old WagonR .I gave my new Wagon R for the second service to Magic Automobiles Service Centre, Mayapuri on 3rd April 2010. Soon after that in my 6 month old car, it started developing problems in the AC.The AC belt makes noise whenever we switch ON the AC.The cooling effect has disappeared.The speed of the car slows down and it get get heated very fast.It seems as if my AC has been changed by the service center people.When i told them the problem, the manager calls me for getting the car AC serviced, but is not able to rectify the problem.Being such a loyal customer of Maruti, our sentiments have been hurt by this poor service.Please help.
Puneet Mathur
(+[protected])

Read full review of Maruti Suzuki India / Maruti Udyog
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
1:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Maruti Suzuki India / Maruti Udyog engine complaint

We had purchased swift ldi on 17/01/2009 from achal automobiles solapur authorised dealer solapur &osmanabad dist. now not anymore. but after a runing of 11000kms the car was turning off automatically while driving. several time we showed the problem in the service station but it still occured. now as there is no authorised dealer in solapur & with communication with maruti personal we sent the vehicle to sai motors pune where they claim of recognising the problem but after taken the delivery and travelling back 100kms the same problem occured. now plz tell the way & shouldnt I claim for replace of the vehicle. my vehicle detail are as follows. reg. name mrs. nishad farooque kalyani. reg. no mh13 ac4667. ch. no. 398476. inv. date 17/01/2009. m. no [protected].

Read full review of Maruti Suzuki India / Maruti Udyog and 3 comments
Hide full review
3 comments
Add a comment
B
B
balajisasi
, IN
Jun 23, 2011 2:34 am EDT

Sir,
My name is k. S. Balaji iam serviced my vehicle swift ldi on 21. 04. 2011 that time my car tool kit and two small pillows are missing i asked your staff mr. Kandasamy two or three times but no responsible so i sent the mail please took my complaint and get action immediately and please arrange the tool kit for me this is my humble request.
Job card no : jc11000514
Service date : 21. 04. 2011
Car. No : tn 30 ac 9043 my cell no : [protected]
Mileage : 25041
Chase no : 349552
Service : paid service
Net bill : rs. 5015

A
A
Anand.S
, IN
Aug 04, 2010 11:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Sir, I am Anand.from Kerala I have a Suzuki swift LDI model car of 2009 model.When i drive in long distance some time i lose brake.Many times i consult the authorized service center but yet this time that problem still showing regularly..What can I do that is my dream vehicle..

M
M
MSajjad
, IN
Apr 10, 2010 1:13 am EDT

I have a problem in front jumper and i have logged the complaint 4 times but nothing has been properly handled. This is my third maruti car
i had maruti omni, maruti zend and now i have purchased swift diesel. But i think due to this poor responses from service i have to look for the other options.

ComplaintsBoard
A
8:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Maruti Suzuki India / Maruti Udyog over heating in new car

I have bought Wagon R LXi on 23 august 2008. Within 3 month axcel was gone and dealer has change. Exactly After 2 months car was overheat. And people working at authorized sevice centre they said it is due to head and gasket. They change everything in warrenty. But the problem was not solved. Within 6 months it happens again. And they change it again. I dont know what they are doing when we are givign our car to authorized service centre.
In month of march'10 it happens again. And they said it is due to your cng we need to change your car Radiator. And i think you will be agree with me that overheating is not because of the cng and Raiator chok up is not due to that as per auto mobile expert.
As i have 2 years extended warrenty and due to poor sevices and reply of Manan I went to another 3 dealer for their opinion and everyone said that we can change it in warrenty but they said your all problem has been tackled by Manan people so its better you go there because they know your problem since it has been searched by them.
As i have paid full amount inspite of warrenty and radiator chok up is not due to cng as per automobile expert.
Can i expect some caring reply as per your services across india and as per your brand value.

My car no. is GJ-1-HQ-9633

Regards,
Ashish Shah
M : [protected]

Read full review of Maruti Suzuki India / Maruti Udyog
Hide full review
ComplaintsBoard
R
11:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Maruti Suzuki India / Maruti Udyog delay in repair, maruti auth service centre? workshop

My car, altolx up11j9281 met with an accident and subsequently for repairs had deposited the same at tanya automobiles workshop, meerut, uttar pradesh on 02mar2010. the vehicle was under comprehensive insurance, maruti insurance-in collaboration with national insurance company and so the reason for putting the same for repairs in a maruti authorized service workshop/dealer.

However, till date:todayi. e.23 apr2010:even after 53working days; my car is yet to be released after complete repair. every day a new issue or excuse is given for non completion:basically non availability of spare parts - and that too with an authorized service workshop.
Request initiate necessary action, pl.
Rishav dutta

Read full review of Maruti Suzuki India / Maruti Udyog
Hide full review
ComplaintsBoard
K
2:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Maruti Suzuki India / Maruti Udyog low average of the vehicle

I m mr. rakesh kumar singh of indira nagar lucknow, owner of maruti alto up 32 bp 7112, facing a problem since I got my car serviced through ktl pvt ltd about my car.
its average, after its service my car is giving average of 10 or 11 per liters. my car was registered in name of my company m/s kanoria chemical but at present my car is transferred to my name.
Sir, please look after my problem and give your suggestion and look after it seriously.
thanking you,
yours faithfully,
mr. rakesh kumar singh

Read full review of Maruti Suzuki India / Maruti Udyog
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
6:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Maruti Suzuki India / Maruti Udyog regarding short circuiting the electrical wires within ALTO-lxi

I have felt very bad due to the problems created by the servie centre regarding the unneseccary problems created by the saketh, authorised dealers of the maruthi suzuki cars, tumkur.

matter: last month we have met thorugh a very small accident in which the bach door, indicators and bumpers were damaged, then i leave the vehichal at saketh for the repair claming the inurance, they kept the vehical for about 20 days for the minor repair and by the time the vehical was deliverd it, indicator, head lite were not working, then saying the fuse is burnt, they replaced with 150w bulb, eventhough the specificaqtion is 90w. a day later, the brake lites went off, again when taken to the service centre, replaced that blubs, two days later, the reverse gear music connecting wires got through with the brake, and all of a sudden the wites were all burnt and burning smell came from the car on drive and all the horn and music started howling..when an external mechinc was called on spot he checked it and told due to heavyu load batterty and wrong insulation the wires are shortcircuited and entire wiring connections are completely burnt.

due to the irrersponsibilty of these guys i am in unnesscary troble and the spares are not avaliable anywhere to replace and order has been placed for that and to get it ihave to wait for another 15 days..they have given me a lot of unneccssary trouble...

who is resdponsible for all these..will maruthi suzuki pepole will take any responsibility?

Read full review of Maruti Suzuki India / Maruti Udyog and 1 comment
Hide full review
1 comment
Add a comment
A
A
ahamed.k
, IN
Nov 21, 2009 11:41 am EST

i had booke a maruti suzuki ritz vdi(grey colour) on 29.10.09 and i was told i will get the car within a week and i have setlled full payment and loan is also started.till now i diidnt get the car .so i want some action from yhe company head office delhi .i have already registered a complaint via phone and the complaint no is [protected]. SO I HOPE MY COMPLAINT WILL BE RESOLVED IMMEDIATELY.ELSE THE COMPANY PAY FOR MY LOSS.

ComplaintsBoard
N
5:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Maruti Suzuki India / Maruti Udyog regarding m800 servicing

Respected Sir,

I have brought Maruti 800 in 2003 from Kolhapur Sai Service, I was proud to be one of the customer purchasing maruti 800, economy car for middle class families. But when ever we drop car at your authorised service station they every time charge in bracket of 3000 to 5000. Comparing to competition your rates are much more. I thought only SAI SERVICE charge extra every time. One fine day I purchased a coupen from your second authorised dealer Vakratunda Motors of RS 500, It has clearly written in that as things which are free at servicing, every thing agreed but the same story repeats on 4th April 10, I dropped my car in morning, the dealer estimated me with a cost of Rs 4800. Secondly I am sure they have dashed my car some where while servicing, I did not said a word, is this kind of staff maintaining relationship with customers. They would have told and done touchup for body, but they ignored. Secondly I need true help as how every 6 months your dealers take some new problem and make a bill of 3k to 5k Rs. How can we purchase and recomend to purchase Cars from Maruti Udyog, Looking forward for your kind co-operation.

Regards,

Nikhil Desai
[protected]
Kolhapur

Read full review of Maruti Suzuki India / Maruti Udyog
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Maruti Suzuki India / Maruti Udyog contacts

Phone numbers

1800 102 1800 1800 180 0180 More phone numbers

Website

www.marutisuzuki.com

Most discussed Maruti Suzuki India / Maruti Udyog complaints

non-delivery of maruti swift lxi
1
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Maruti Suzuki India / Maruti Udyog?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Maruti Suzuki India / Maruti Udyog Customer Service. Initial Maruti Suzuki India / Maruti Udyog complaints should be directed to their team directly. You can find contact details for Maruti Suzuki India / Maruti Udyog above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Maruti Suzuki India / Maruti Udyog. Discuss the issues you have had with Maruti Suzuki India / Maruti Udyog and work with their customer service team to find a resolution.