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MarstonsTerrible customer service

H

My wife and I visted the Hatfield near Doncaster for a meal. We had to ask three times for my wife's red wine to be topped up to the line on the glass. There was dried on food on the cutlery. It took thirty minutes for the food to arrive and when it did, the chips were hot but everything else was stone cold. I wrote to complain, adding that there was never "Pedigree Beer" on tap despite it being their own brew. I received a £5 voucher but no explanations. I sent the voucher back asking for an explanation, sending the letter to a more senior person. Letter came back without any voucher saying that they were going to do nothing. I wrote to the CEO with copy letters. Reply came back saying that they were not going to do anying and that was the end of the matter. And I thought pubs and brewery's were struggling. With an attitude like that I am not suprised.

Responses

  • Ba
    barry jones Sep 30, 2013

    i visted the march hare bishop auckland DL 149AE 0n31st march this years they was 6 0f us for lunch as we have a caravan in this area.meal and staff where fine but but it was the only time i, ve had a meal without taking my coat off.we didt have a dessert or second drinks because we where so cold, i wrote two leters to mr philip dinsdale with no reply,

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