The complaint has been investigated and
resolved to the customer's satisfactionResolved Marstons — Terrible customer service
resolved to the customer's satisfaction
My wife and I visted the Hatfield near Doncaster for a meal. We had to ask three times for my wife's red wine to be topped up to the line on the glass. There was dried on food on the cutlery. It took thirty minutes for the food to arrive and when it did, the chips were hot but everything else was stone cold. I wrote to complain, adding that there was never "Pedigree Beer" on tap despite it being their own brew. I received a £5 voucher but no explanations. I sent the voucher back asking for an explanation, sending the letter to a more senior person. Letter came back without any voucher saying that they were going to do nothing. I wrote to the CEO with copy letters. Reply came back saying that they were not going to do anying and that was the end of the matter. And I thought pubs and brewery's were struggling. With an attitude like that I am not suprised.