Marriott International
reviews and complaints

Dear sir/mam

Mahammad Raziq
Working in aloft alain United Arab emerts
As a shift TECHNICIAN
Eomplaiment id 78

I worked stegenberger jurman hospitality infive star hotel in Dubai

I got job in aloft alain Abu Dhabi .
IAM wery happy to I got job in Marriott international so I not is 4 star hotel I want work in Marriott property.
I joined 20/2/2017 its free opening hotel the biging we have problem with hur hotel leginonlla so that time I start work at 9 am finishing 12 midinit so many I worked becouse that time free opening so help with hotel I not get any mony.
We have in hour engineering department 7 TECHNICIAN but we have 2 manger we don't have supervisor .
We I attended intrive with my manger he told me after 1 I will give supervisor post.
But after my one year reive finish ask my Mr sathish but he told we don't have budget because we are manger .
I continue my Work the two manger Mr sathish and Mr shaju thye treating with staff wre bad .
If I have any douts relating work thye not giving proper adivice thye coming angry and thye shouting thye told we are not supervisors any time you asking douts
Now the problem is I went vacation suddenly my father had heart attack I extended my vacation I send all my document thye told me comeback
Wen I came to work thye turminet me now I lost my job .my 2 year graduate money now I want go back my country inidia hotel not paying flight tickets.
I don't go complaint with Labour law because Marriott property is were good the traing was amazing I lenrn so many things I can get job .
Thank you Marriott giving for job
And my suggestions please check aloft alain United Arab emerts management thyre is so many staff turmineted sum staff left the country but the mangemnt don't know.
And wish Marriott to continue to world best hospitality group and also try to best for working staff also thank you

Best regards
Raziq

Engineering department
The manger sathish and shaju.

I am sorry and saddened to have to report a situation that occurred with Marriot Bonvoy reservation services. I was misled to thinking that they were offering me help with a unique request that I inquired for help with. Unfortunately the person who first gave me hope was misinformed and then misinformed me. I would like to share my story so that this will not happen to another family. I have also included some of the emails relating to this situation.

My son and his best friend are both 17 years old and were hoping to stay at a hotel in Orlando, Florida for four days in July, 2019. They were planning to attend a church youth summer camp that would last one week in DeLand, Florida but arrive early to visit Orlando. I was not able to acquire a hotel for them because of their age and no adult travelling with them (I did not know this was a rule in the United States because we are allowed to authorize minors in Canadian hotels). So I reached out to the Marriot Hotel group because I have had great service with them in the past. To my thrilling surprise I received a positive reply from a Mr. Joe A. He said he "was happy to help" and I was excited to continue arranging the boys' adventure.

But I did not receive the help I needed from the Elite Services that he suggested I contact. I called them a few times but the employees there did not support my requests to attain permission from hotel managers on my behalf nor did they seem very willing to even believe that I had already contacted someone at Marriot Bonvoy with my situation and was just trying to follow through with his suggestion. I was, and am, very frustrated with the way I have been treated and the unsuccessful outcome. We have already booked the boys' plane tickets and church EFY camp registrations but they have no place to stay for the first 4 days in Orlando.

I am not sure what will happen next or if our money is lost as well as this dream. But I wanted to share this information with any one who could help us or even include this in your future employee training because this should not occur with such a giant and well respected company such as Marriot.

Thank you.
Karen Achal
[protected]@shaw.ca

May 29, 2019
Well thank you Ms. Lori R. for your reply.
I guess that I am not able to move forward with our plans to use your hotel services. Unfortunately I have already tried many times to communicate with many hotel managers personally and through your "Elite Services" as Mr. Joe A. advised but have not been successful to secure a room any where.

I am most upset because I was initially thrilled that Marriot Bonvoy replied to me (through Mr. Joe A.'s email in April 2019) with very positive words to my situation. We excitedly booked our sons' airline flights and camp registrations for Florida that week. Now we are stuck for a place for our great boys to stay. I am not sure what will happen now. Or if the entire trip and money will be lost. Our families are not rich by any means, so this is a real blow to our family budgets and to our sons' dreams of "travelling somewhere cool".

Please feel free to use my situation with any future training of your employees because it is really unfortunate and sad that this situation has just gotten progressively worse. I did not receive the "Elite" service that was promised nor did I feel like any associate in that department believed my "claim of pre-authorized permission" to secure a hotel reservation.

If you have any strings that you could pull to help us out, we would really appreciate it. Thank you.

Sincerely but sadly, Karen Achal
#[protected]

April 12, 2019

Dear Ms. Achal,

Thank you for contacting Marriott Bonvoy. I am happy to help.

Ms. Achal, I understand your inquiry. You would like to accommodate two young adults of 17 years of ages. Their would be
no supervision of an adult older then 21 years of age. You are will to write a letter of authorization for them to stay at one
of our properties in Orlando, FL.

For time sensitive questions/concerns we recommend that you call your nearest Customer Contact Center. Please visit our website for the telephone number of the office nearest you. Once you contact us, please ask for Elite Services.

We appreciate you choosing Marriott Bonvoy as your partner in travel. We look forward to welcoming you to our properties.

Regards,

Joe A.
Internet Correspondence Specialist
Marriott Bonvoy™ Customer Care

My
My name is iffitah Humphrey and i work at the aloft and element hotel on 2333 w.mockingbird lane and i got my pay check today and it said that it has been deposited into an account when i never set up any direct deposit and i spoke to my general manager and my direct Manager they are claiming they can't do nothing about it they are acting like i am being a problem i have been an employee for over a year and i would like for somebody to contact me and help me out on my situation because i have 5 kids and i cannot work for free and i don't even know how i would get to work without any money please help me my managers name i spoke with are Andy, and Jesse if you chits can please contact me at [protected] please and thanks

Dear Team

I owner of Memorable Holidays, i have come across the most Fraud Marriort Franchise, which is Marriort Jaislmer, Mr Mohit Chaturdvedi and Mr Udit Bagai

Have cheated me, they have promised to give 8% commsion to me and now they are denying by saying that marriort dint have enough money to give back, we people work so hard for our busniess and you people steel our commsion, how can you give franchise to any one, when they dont deserve, when they dont have any money to give commsion back,

I will now spread this news to every travel agents group, how marriort cheated me, be ready for your sales, when you people cheated travel agent, with whom 90% of your busniess come from

Without even thinking twice, you people have cheated travel agent

I will spread this new to even facebook, to the head office, who has given this franchise to jaislmer, one of the most fraud franchise, if it goes like this, no agent will book Marriort in whole india

Now its in your hand wheather to give our commsion back or not

Total no rooms: 14 per day

Date of travel:27 to 29dec
Marriort jaislmer

With regards
Sidharth
+91 [protected]

Oshun Soderberg recently was transferred to LA Live as the Director of In Room Dining. She got this and all of her previous promotions because of a sexual relationship with the Executive Chef of The Ritz-Carlton Lake Tahoe. They have been in a sexual relationship for years and she has gotten many promotions she is not qualified for because of it. The Chef recently left the company after 10+ years of employment to leave with his reputation in tact. Their relationship was no secret by the time of her transfer, as most of the hourly employees were all aware of it.

I was contacted online by someone claiming to be from Marriott International, on 4/6/2019, about a remote, work from home, opportunity. He would only interview me in Google Hangouts. They sent a cashiers check for over $1700 to me through UPS which I was supposed to put in my personal account and write a personal check for supplies from their "certified" vendor. The cashiers check had a business listed in Las Vegas on it. I called the business and they told me it was a major scam. The check was fake. I called Marriott International's HR department and they told me they did not have a remote department and the offer was a complete scam.

I want to bring to the attention of my viewers the trick of the 70% discount on hotel and apartment stay. you may think marriot vacation club and its affiliates is very generous in giving you a 70% discount on hotel stay. Beware! you are not treated as a V.I.P. you are more treated like a beggar searching for the crumbs. I don`t know what game they are playing. check the fine writing and the dotted line . be not deceived. for false people will come up and deceive the very elite.

When I arrived at the Mariott Puerto Vallarta I was told I had two reservations for 12-14-18. I paid in advance for the booking on Hotels.com.
I told her there was a mistake and the room was paid for and I did not reserve two rooms.
after returning I noticed my Wells Fargo Account was charged 189.21. This amount should be refunded. I did not authorize this.
Thank you,
Nancy Marren
[protected]@me.com

Following is booking on Hotels:
Membership Number: [protected]
Hi Nancy,
Only 4 days to go!
As always, we're here to help get you ready. Here's all the information you'll need for your stay.
Check your details below. You can manage your booking online or call us at 800-2-HOTELS. If you have questions about the hotel, please contact them directly.
We hope you enjoy your stay.
Hotels.com®
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Marriott Puerto Vallarta Resort & Spa
Marriott Puerto Vallarta Resort & Spa
Avenida Paseo De La Marina 435, Fracc. Marina Vallarta, Puerto Vallarta 48354, Mexico
Contact this hotel directly: +[protected]
View on map
Your booking is guaranteed and all paid for.
Confirmation number [protected]
Check in
12/14/2018 (4 PM)
Check out
12/15/2018 (12 PM)
Guests Adults - 2
Total $153.52

Following in charge on Wells Fargo:

PURCHASE AUTHORIZED ON 12/26 MARRIOTT CASAMAGNA PUERTO VALLAR MEX S588360721195818 CARD 2692
12/28/18
$189.21

We are the employee of jw.marriott hotel jakarta were working in fear. Our management here enforce the new regulation for all the employee. Every person received the warning should the service charge should be deduct. Now many associate in almost all department receive the warning. Anybody from different department can give information about every one from different department about the persons mistake to their leader, and the leader give the warning. We must keept in silent about all the managements action. We dont have the speak out box anymore. The regulations in jw marriot hotel jakarta is getting bad. As an employe we are working in fear

I was booked for a stay at the Richmond Marriott on 500 E Broad St, with a checkin date of 2/26/2019. My job was changed the day before and I had to report to a different job. I cancelled my reservation at 12 pm on 2/25.
I contacted the Marriott and spoke with someone in finance. She said she could not issue a refund. I then spoke with the Director of Finance and he too reiterated that they will not issue a refund.
I typicall stay at IHG, Hilton and Marriott brand hotels depending on where I am in the country. I did prefer Marriott over the others. But, your 2-day notice cancellation policy is unreasonable. I will not be staying at Marriott anymore and I will let my coworkers know about your checkin policy as their schedules change like mine.
I had this same thing happen last month, only I was booked at a Hilton. I contacted Hilton, they apologized and immediately issued me a refund.

-Regards,
Christopher Owens
Gold Elite Member - [protected]
[protected]

I have been on the phone 2 hours on this issue and I AM BEYOND UPSET.

I booked travel to the Tampa Bay Westin for February 8 to February 11 for my sister's birthday. The representative suggested, "Wow you have points! Its not a lot but consider doing cash + points." In a bit of a rush I said I will call back and inquire so when I did today, I got less than the experience and service I expected. Upon looking at the website, on the chart that details how many points will be used, I reviewed based on the Category 4 requirements.

Seems clear but I called customer service just to be certain and have clarity of the process. My first question was what peak season(off peak, standard, peak) was the location in because it was not specific. The first representative on the phone put me on hold, changed my reservation and took 25, 000 of my points and came back on the phone and said "You're all set"

I ASKED A QUESTION. I did not tell her to take my points and make any changes when I was trying to understand what the process is. I asked for her supervisor and she was barely able to tell me the process and just flat out said, "I don't understand this because the chart you are looking at is not the right one. Theres a new chart and it doesn't take to effect until February 19th".

ACCORDING TO THE CHART, I am to pay $120.00 and Marriott will take 13, 500 points for a in peak season and that's what I am expecting. As a government employee, a veteran and more importantly a loyal Marriott rewards member I should not have to deal with the inconsistencies of information when trying to book reservations based on the information that Marriott has posted on their website. It is not my fault if there were company changes/rules that should be reflected on their website rather than dated misinformation. Now I'm out of a 11, 000 points based on the chart (13, 500 and not 25, 000)

The Tampa Bay Grand Hyatt is right across the water and I have stayed there before but I thought I could take advantage of my earned reward system. I been a loyal rewards member and when I say loyal, I have been to conferences and changed my preferred accommodations all to stay at a Marriott property because I am more comfortable and familiar. At this point, I am upset how this is being handled and I want a call to rectify this before the week is over.

Hi there I am Sathya from Singapore a Marriott club member I frequent Marriott tangs in Singapore and all the other hotels owned by Marriott. I made a trip to Coimbatore to se my aunt and decided to stay at fair field Marriott . I have been staying at this hotel 20-23 of January and I have extended my stay here till the 24th of January before I head back to singapore. I was very annoyed by the sales manager's behaviour. When a waiter was talking to me he interrupted and called him and snubbed me. He was very rude and unfriendly and kept on staring at me . Perhaps he thought that I was a local Indian. His name is Manish. I hope Marriott could educate him to treat customers with respect and not to have double standards with anyone.i patronise your place all over the world as I feel Marriott has good standards. This is the first time I felt offended by your staff at Marriott Fairfield Coimbatore. I hope you will closely look into this matter and get back to me on this. You can contact me at +[protected] or mail me at [protected]@yahoo.com.

I booked two rooms from 03 to 07 January 2019 at a cost of R18 000. On arrival at the hotel, I only got one family apartment while there was five of us at the hotel. We had to book another Protea hotel (which cost us another R21 000) as a result because they were fully booked and couldn't give us another room.

Now the reservations manager calls me a day later to ask what happened to the same person who was supposed to occupy the other room. I find it very incompetent of the staff because I asked for another room and they claimed to be fully booked, so we had to be cramped up in one room. While I paid for two rooms!

I am attending an event in Dearborn on Feb 1. Communication from the event host informed me of a block of rooms available for attendees at the Dearborn Inn. It is now two months away giving me plenty of time to reserve a room.

Why should it be impossible to simply reach a live person by phone and inquire about the block room rate and availability? No less than a dozen calls to the following numbers, have produced no results.

[protected] This is the actual property, where on multiple attempts over five days, and extended hold time on hold, I reached a live person. Unfortunately, they were unable to respond to my inquiry about the block reservation. Mostly, the line was answered with, "just a moment" and transferred to a never ending promotional recording and finally given an opportunity to select from several options. Waiting out the recording finally resulted in an option which put me back in the same loop.

[protected]
[protected]

I understand the desire to force customers to an online reservations system. If so, a suggestion might be to add an option to inquire about items, not found on a voice menu or to simply enter a message such as this text I am entering now.

Jim Chiodo,
Holland, MI
[protected]

We were a group of 4 adults and checked out of the Courtyard Toronto Downtown Hotel on the 8 September at 09.45. We stayed at this hotel from the 31 Aug to the 2 Sep and again from the 7 to the 8 Sep. On the 7 September we booked through the hotel reception an SUV to take the four of us to the airport. We were told by the reception staff that the cost is a fixed CAD 68. This was OK with us as this was the amount charged too us when we took an SUV taxi on our arrival at Toronto Airport on the 31 Aug to take us to the Courtyard.

Unfortunately on the 8 September the driver who took us to the airport charged us CAD 85. Receipt is available and a copy forwarded to the Mariott. We paid the driver under protest and only after drawing his attention that we were being overcharged. We also told him that we will be reporting him to the hotel.

We registered a complaint directly with the hotel immediately that evening. The complaint was accepted by the hotel and we were promised a refund of Can$32 (including bank charges) by Gregory Chislom, Front Office Supervisor through his email dated the 24 September. After that I have been chasing the hotel since with no replies. I have also commented negatively on Trip Advisor and got a instant reply from their Lewis Bold Wark, Front Office Manager of the hotel where he promised that he will ensure that this is corrected immediately."
So in spite of having two officials from the Mariott promising the refund I have been chasing since with no reply and no refund. I seek your intervention in this matter so I can obtain my Can$32 refund.
All correspondence with the Mariott is available if required.
Regards
Carmel Joseph Farrugia
115 Apt 3, St Vincent Street, Sliema SLM1449, MALTA European Union.

I, Felix E Alicea, want to report on first, my stay at the Fairfield Inn, 100 Greenwich Street, NYC, NY, 10006 was a total complete disaster. First, hotel is new and the rooms don't have storage for clothes, only a closet. Second, I tried to use the elevator on 22 Sept 2018 around 0715 from the fitness room located on the basement. The hotel had two elevators in which one elevator didn't move because one of the employees in the basement was holding up the elevator by charging his phone and playing music in which he stopped one of the elevators from running, therefore, everyone had to use one elevator in the hotel. Also, both days, the employees were late serving the breakfast in the morning, another delay. Third, clothing from my luggage was stolen from my room. They were an expensive pair of shorts (Dark Blue, Under Armor, pro stock item from the Syracuse Crunch, a pro American Hockey League Team, $80.00 value). The last time I seen the item was on morning of 22 Sept 2018 at 0730. I noticed the item missing because I was going to wear them in the evening. Like I mentioned, the room has no drawer furniture. It was taken out of my luggage and I had to file a police report with the local New York Police District (see attachment). Also, I had to pay to get a copy of the report ($15.00). When the police arrived on the scene in the afternoon, they took my report (#7706, or #07706), they also asked the employee at the front desk that if this incident ever happened. He first looked at me, then told them that it does happen at other hotels. It seems that this hotel takes advantage of having no storage space in the rooms for clothes except a closet. The hotel manager explained to me earlier that she has no employees take items out of luggage at the hotel. This hotel needs to be investigated because it seems the manager does not have a handle on the situation. I had things happen at other hotels but I never had items stolen from me nor told things.

I request that the Marriott Corporation provide me 80, 000 points for my stay plus they owe me $95.00 ($80.00 is the value of the shorts plus $15.00 for me paying for my own police report). I am totally disgusted by this hotel, the employees running the hotel rather than the manager and the misappropriate conduct of the hotel. The manager should be looked at. This is the worst Marriott franchise hotel that I stayed at and that being a military person is beyond all felt violated. I have filed a complaint with the Better Business Bureau.

I have been trying to get some customer care about an incident for almost 2 weeks and no one care! I have attached a copy of one of my emails below.

From: XXXXXXX
Sent: 10/8/2018 12:30 PM
To: customer.[protected]@marriott.com
Subject: Critical Incident

Good afternoon,
My name is XXXXX, a long time happy and loyal customer of Marriott. Unfortunately my recent stay at the Courtyard Marriott (1325 2nd Street, NE, Washington DC) was very unusual and disappointing and here's why:
I need your help to get an answer and resolution about a serious situation which I encounter at the Courtyard Marriott in Washington DC. I checked in on October 3rd and check out on October 5th. Because of my short stay, I did not need the staff to come in and change the towels or the sheets so I put the "Do Not Disturb privacy please" sign on the door, on Oct. 4th before going to work in the morning.

Upon my return, much to my surprise I noticed that the staff has come into my room and put fresh towels on my bed while did not clean the room or clean the bathroom.

My concern is that the stuff has violated my privacy and disregarded my request for privacy, I'm concerned that what else they have done while they were in my room, since I had my personal and private items, laying around the room. I.believe it's my 4th amendment right to request the privacy for at least 24 hours while I'm staying at a hotel.

I spoke with manager on duty and he offered 5000 Marriott points to make up for it. Since I was rushing to meet a client, I did not pay close attention to what he said and assumed he was going to drop the charges for my room and offer 5000 Marriott points.

When I finally arrived home I checked my credit card statement and realized that no credit was issued to my card to reconcile the incident, just 5000 points.
You know as well as I do that this is a more serious matter than giving out 5000 Marriott points.

Please contact me and offer a resolution for this matter. As a long-time loyal Marriott customer I deeply appreciate your help and I would like to keep considering Marriott as my home away from home when I'm traveling.

I also took some pictures of towels on my bed and the bathroom with all the existing new and used towels which are attached..

I appreciate your help and support and looking forward to hearing from you.

Best regards,
XXXX
Marriott Reward member # [protected]