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1.9 218 Reviews

Marriott International Complaints Summary

47 Resolved
171 Unresolved
Our verdict: When using services from Marriott International with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Marriott International reviews & complaints 218

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1:29 am EDT

Marriott International Downtown waterfront hotel

The Marriott Hotel on the waterfront in downtown Portland, Oregon is renting rooms to federal officers responsible for violation the rights of the people to peaceably assemble every night. We want Marriott to kick them out. We have started an online petition trying to to get them do just that.

Sign here: https://www.change.org/p/marriott-ask-marriott-to-stop-renting-rooms-to-federal-officers-a105b3fc-816b-42e5-b546-9ded0c98b9fa

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Update by CopBlaster
Jul 28, 2020 1:31 am EDT

There have also been sightings of federal officers at the Residence Inn by Marriott located at 1250 North Anchor Way, Portland, Oregon 97217 USA

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5:21 pm EDT

Marriott International Terrible service, a last minute cancellation from the hotel, hung up by front desk staff

I called and booked directly with marriott for less than a week in june. Received a confirmation and looking forward to the trip. Received an email (written on someone's personal gmail account) that advised my reservation was cancelled due to covid 'concerns'. Prior to booking 2 weeks ago, I checked the website and called and yes, the hotel was open! The hotel had shifted us to a competitor, hampton inn in the same area. I also noticed on the email that my email address appeared in the to: line - as well as half a dozen other guest addresses! I called the hotel in question and asked to speak to a manager. I was told by the desk person answering that there was no manager nor would there be. Really. When I asked her name, she advised it was the same name that sent out the 'fake' looking email (no logo, no contact information). When I asked what the problem was she didn't answer. Finally I advised her I was outraged that my privacy was violated over the email address appearing to the other strangers/guests on the 'cancelled' list and she said she had never heard of what I suggested... Using the bcc: line to protect privacy. After a short back and forth of lukewarm insincere apologies - but never suggesting alternative options or explanation as to why we were cancelled, from carolyn crosier (marriott courtyard montrose, ohio), she finally snapped "i'm not going to listen to you all day telling me what's wrong with my email skills" and hung up.

I called the main customer service number and the rep was very professional, apologized, put me on hold while she called the hotel. She said I still had a reservation at the hotel (puzzling, right?) and if I still wanted to stay there, the manager would call me back and we would work it out. I chose this hotel because 1) I respect marriott and feel if any hotel would excel at cleanliness during the tail end of covid, it would be them, 2) I am attending a family reunion and a few of my family (none were cancelled like we were!) planned to stay in the same hotel, which was important to us all.

When I finished my conversation and having never received a response back from the manager, jordan, by phone (promised by the customer service associate) I noticed a confirmation for reservations at the nearby fairfield inn (marriott property). And guess what? It was nearly to the penny, the exact amount of my hotel fees at the courtyard. Does this get worse? Sure it does. Some of the six other cancellees have already used the obnoxious "reply all" idiot feature and now I have to read about their issues. It's like we are forced to be a group of dysfunctional relatives or friends. 100% unprofessional.

What a stressful trainwreck: I should have received a phone call about the cancellation to begin with, not an email from an associate's gmail account and should have been asked if the (if there is one) manager could call me back later to discuss the problem of part of my family staying there and me not and had I not called, I would have been shuttled to a competitive hotel - without my permission!

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5:33 pm EDT
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Marriott International Lies from management

My name is A. Stovall I been with marriott for 20 yrs. I recently went back to the courtyard north phoenix. I was accused my rooms being nasty. But I know they was not b/c I took pic of my rooms. I only work two nite since the coronavirus came thru. My asst general mgr and the mgr have been rude to me. And told I was told old to work. I am not old to work... There ppl older than me working there... That is age discrimmation and harrassment. They did not like me. So they got my out... But I just quit instead... Also the supervisor was lying... I work with marriott feb 7, 2000 to may 3, 2020. This place is a horrible place to work... They wanted me to do houseman work I dont know nothing about... So they set me up and say my rooms were bad... I got tired of the tension and there lies. And if they did not like u they tried to get u fired. They have lost alot employees in past... And the asst gen mgr lies too. B/c she did not remember when I came in... There was two of us working... They need to check this asst gen mgr and mgr and supervisor. They told I could not see. I have cataract surgery 7 months. I can see perfectly... The mangement needs to go...

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10:10 am EST
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Marriott International I have a complaint about my department schedule.

I work for the Service Express department at the Westin Copley Place hotel in Boston, Mass. My department is non-union. Recently We were told my boss that they were going to cut our hours due to the outbreak. But they cut the hours of only the last 3 people on the bottom of the schedule. I lost 3 days, my another co-worker lost 4 days and the one bottom of the schedule's name is not even on the Schedule. It feels like the people on the bottom of the Schedules gets punished. It's not fair. They should cut at least little bit of hours from every one. Why only the last three? Please someone explain.

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Update by Shanthi Rao
Mar 07, 2020 10:29 am EST

Please delete my message. I think I've sent it to the Customer complaints. I do apologize. Thanks.

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9:56 am EST
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Marriott International Reservation

On Feb.19/20, the Director of Operations from The Westin Ottawa, Peer-Christian Fritz, contacted me to inquire how my stay was. Below was my response. It has been more then 2 weeks and I have still not heard a word back. Unacceptable customer service.

Thank you for reaching out.
Actually Peer, it was very stressful and quite a nightmare.
I originally made a reservation for 3 rooms. I had then cancelled one room as my mother passed away. I called to cancel that room and keep 2 rooms, we were 6 people.
The reservation was for Feb 15 - 17. I even called that morning to make sure we still had the reservation and they said yes. I did not check the email Marriott sent me. Supposedly one room had been marked as reservation for the 14th. As we did not show up on the 14th, because we made the reservation for the 15th they cancelled that room. We had a big argument over that, even with the manager, Layla.
She told us that my father and brother could be put up at another hotel but we were there for a wedding and had events held at the Westin, hence our bookings there. We also heard from a friend that they had there reservations at the Westin but being that you overbooked they were told there was no room and had to go to another hotel. Disgusting and unacceptable!
My father and brother had to sleep in other rooms from our wedding contingency. Then Layla tells me that she would give us complimentary breakfast on Sunday morning. The breakfast came out to 186$. When we went to check out they then tell us that it was only for my father, WHO DIDN'T EVEN EAT BREAKFAST! And Layla has the gall to tell me that she can't accommodate us anymore, that she has done enough. What accommodation did she do for us? Nothing! No compensation on our bill/stay, no complimentary breakfast, like she said she was going to do, nothing.
Worst experience I have ever had and I just stayed at a Marriott the previous week in Ottawa, The Fairfield, which was a great hotel.
Believe me I will let everyone know what a disaster our stay was and NOT to ever go to this hotel.

A very unhappy client, Maia

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2:58 pm EST
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Marriott International Double charging

When I arrived they told me that they were going to put a hold of $20 on my card for incidentals. Now I left the next morn, then said it would be returned to my card. Instead 2 days later, they charged again$20. Also there was 2 bottles of water on the desK, so we thought that was complimentary for making the coffee. No one said there was any extra charge for that, now I find out that they are charging me $10 for 2 bottles of water. If I would have know that I would not have used the water. Also tell me that it is going to take 3 days to put $30 of the $40 that they took back onmy credit card. [protected]@hotmail.com

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11:52 am EST

Marriott International Misrepresentation and deceit

I booked into Le Meridien Hotel for my wedding anniversary. I am a 63 years old man. Little did I realise the nasty surprise at the end of my hotel stay. we stayed for 3 days 17, 18, 19th January 2020. on the 19th we went to the checkout counter at the club lounge and were held back on returning the room keys. earlier we had given a deposit of $1000 strange. normally for mariott bonvoy hotels it is $1. there the bombshell dropped. we can only get back our deposit - room stay. my wife was angry. aren't we being charged double? Did not we pay last year. November 2019. you see the hotel never charged our credit card. I was really angry. 😠😡 If this was the case I could have gone to another hotel. I could have cancelled also. won't you readers feel angry and cheated? You definitely would! I want you readers to boycott this hotel, Le Meridien or cancel your bookings especially those in Malaysia.

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4:05 am EST
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Marriott International My was dented in the protea hotel mahikeng premises while I spent the night there.

I had booked from 04/12/2019 t0 the 08/12/2019. On the morning of Saturday, I found my car had a dent which I reported but to date I have received no help as to whose car caused the accident. My car was parked next to the entrance where there are CCTV cameras.

Can I please be assisted to get information as to who caused the accident so I can make a claim against the person.

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Update by Prof E R Mathipa
Dec 12, 2019 4:12 am EST

My car got dented while parked next to the entrance next to CCTV cameras in the Protea Hotel Mahikeng on the 04/12/2019 to 08/12/2019. The accident has occurred at night and on Saturday morning I reported the matter. To this day I have received no assistance as to who cause the dents.

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3:58 am EST

Marriott International My family experience much frustration, humiliation and inconvenience during the check in for our recent stay.

We made our reservations anticipating a wonderful family thanksgiving to celebrate with 85 family members gathered from across the country in New Orleans La. We booked two rooms 1- two bedroom suite for us and 1-one bedroom suite for our guest. We confirmed these rooms again just prior to our travel dates on November 22nd and received emailed confirmations verifying the rooms on Nov 23rd under confirmation for check in on November 27 and check out November 30, 2019. Our confirmation numbers [protected] (Leanders Harvey) and [protected] (Phillip Harvey our guest). We contacted the property to inquire about prepayment for Phillip Harvey to allow him access to his room upon his arrival. We were emailed a payment authorization form by Mykia Smith which we completed with Phillip's name and confirmation number for his one bedroom suite and we received email confirmation that the completed form was received. I was not advised of a room cancellation. When Phillip arrived he was frustrated, inconvenienced and confused when he was not allowed to check in his room, and was told his room had been cancelled. He called us and we spoke to the hotel clerk and explained that we have confirmation for the two rooms we reserved. We were told the cancellation came from outside the hotel. We spoke to the manager Brandon Dupree who said the confirmation number we gave on the first form was not good and told us we had to do a new payment authorization form and put my husband name on it as the guest instead of Phillip because the reservation was in his name. He instructed me to leave the confirmation number blank. This made no sense to us but we complied to allow Phillip to check into his one bedroom suite. We got emailed form from Kaitlyn Kutter, completed it as instructed and got confirmation that the 2nd authorization was received. When we arrived at the hotel to check into our two bedroom suite we discovered he had checked Phillip into our room. Mr. Dupree told us My husband could not check in using his own name because they checked Phillip in under his name. His idea to resolve this matter was to reinstate Phillip one bedroom suite which he said was cancelled and check us into that room and told us to switch keys with Phillip. We don't understand why he would not have simply reinstated Phillip's room and check him in under his own name in his own room instead of having us all check in under in conflict with what we had arranged. We can not believe that this is the proper procedure for such an incidence. This put us in a room that had been occupied for several hours without any mention of cleaning the room until we insisted. We were frustrated, stressed, inconvenience and had to attend our family meet and greet without an opportunity to shower and change clothes as we had planned. We have checked into many hotels and many Residence Inns in particular but have never experience this kind of humiliation at our check in. There was no apology for our inconvenience, not real explanation as to why our room was cancelled despite our revelation of our confirmation of our rooms on Nov. 223rd. More importantly there was no evident sensitivity to us as guest. We did everything in our power to make our check in quick and easy and yet we were all humiliated during this ordeal which we feel was not necessary. We were not at all pleased with the managers' actions or attitude for seek a more appropriate resolution to our situation. Service was definitely trying for us during this stay. We had to make 3 contacts to get our billing correct for check out after bringing error to Eric the front desk attendant . We authorized the payment of the room and taxes for our guest with instructions to exclude incidentals. Yet there were changes for valet parking on our room that should have be paid by our guest to cover their incidentals. This took three conversations to get charged to correct room. We had to talk to 3 people to get our room ready to so we could occupy it after we checked in. While there were some pleasant parts of our stay the cloud of poor performance of management at our check in leaves a bad taste in our mouth and left us feeling not regarded with respect and common courtesy we have come to expect from management. We are extremely disappointed that the manager did not acknowledge or apologize for the problems we encountered and our inconvenience. We request a refund as resolution for the frustration, humiliation and stress felt by my family and guest during this stay.

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10:33 pm EDT

Marriott International Double credit card charge

Date of the incident - 06OCT2019
Client Jose Manuel Romão Neto, coming from Portugal
I am traveling in work coming to an hotel already pre-paid by the travel agency working with my company. During the check in process, allegedly the payment of the room was not registered in the hotel system and my personnel credit card was requested, to proceed the check in. I was charged in 1712Euros approximately. Basically, I was told that the room haven't been paid. After a long trip I decided to pay with a debit card and, later, try to solve the situation with the travel agency.
After have spent more than 30 euros in telephone calling the travel agency and the bank to solve the situation and after few phone calls from Portugal from the travel agency to the hotel, on the third day, the situation was clarified and the hotel recognized that the room was paid since the 3rd of October. The room was already paid when I arrived on the 6th of October.
The money allegedly was returned to the debit. I am saying allegedly because there are three days that the money left the bank account and is not available still. I was told that the money may take 7 to 10 days to return, what is completely unacceptable.
Based on this hotel error I will have to pay taxes to convert from euro to dollar and from dollar to euro which is also completely unacceptable.
Something that is also very poor is that the staff charges the guests credit cards but doesn´t provide a document mentioning the amount that has been charged or put on a hold. There is no proof that the customer has pa
The hotel team spent threes day to recognize their mistake. Very poor.
Only today, 9th October, I had someone apologizing for the mistake. Meanwhile I have no money and 1700 euros in transit hopefully heading to my account.
I claim the payment of all extra expenses I had and I will have with the situation and a compensation for the fact that I have spent five days in the US literally without any money, and I don´t know how many more days I will remain without any money.
In Portugal 1700 Euros is well above the medium monthly salary.

No documents are attached, once everything is clear for everybody.

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1:34 am EDT

Marriott International Poor service at hotel

On your website, Hotels.com, it says this the Moxy Downtown NYC Hotel provides daily housekeeping. However, a worker at the hotel, Giovanni Medrano, said that this hotel is a GREEN hotel and they do not provide daily housekeeping. He also told us that it was your website, hotels.com, that mislead us to book this hotel. After showing him our confirmation letter that we've gotten from hotels.com. Since we have a high expectation on daily housekeeping, we could've booked another hotel instead.

On 30 Aug, we left the hotel at around 8:00AM and we returned back at around 3:00PM, during that time period, no one came to clean our rooms, and we had to physically go to the lobby to request for someone to clean our rooms up as the built-in phone we have in our rooms does not work.

On 31 Aug, at around 2:00PM, we went to the lobby to request for someone to clean our rooms again, however, when we returned back at around 8:00PM, our rooms were still untouched and was still a mess. Hence, we went to the lobby and requested again at around 11:00PM. This worker, Giovanni Medrano, said that the housekeeping lady has left for the day, therefore, he will send someone to our rooms to bring us some towels. But when we returned back to our rooms at around 11:45, our towels have not been placed in our room, when we asked the worker, Giovanni Medrano, he said he sent a gentleman up to our room for towels. At 12:15, the towels were no were to be seen, and we went back down to the lobby again and asked the worker, Giovanni Medrano, whether if he was actually sending some towels up. As predicted, he did not send any towels up to our rooms and we had to physically bring some towels from the lobby back into our rooms.

Since it was your website, hotels.com, that mislead us into booking this hotel that "provides" daily housekeeping, when it fact, it did not. Are there any compensation for this unrecoverable, disappointing misleading content experience for us? Although we do not believe that your website mislead us, however, the worker at the hotel, specifically told us to send a complaint here.

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8:00 am EDT
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Marriott International Trato de empleado no es justo

Empecé trabajando en Fairfield and suites Tabasco cuando fue que me uni a Marriott para trabajar, trabaje como auditor nocturno, ahí todo bien excepto que algunas personas con algún cargo arriba no tenían experiencia o no sabían del trato justo en MARRIOTT, algo te dicen siempre es que si necesitas algo no puedes escalarlo, realmente la política de puertas abiertas no existe, me cambio de residencia y llegó a ciudad de México, a Fairfield, igual como auditor nocturno, a los 8 meses cambie a JW MARRIOTT POLANCO EN CIUDAD DE MÉXICO, dónde las entrevistas para entrar fueron duras y desde ahí te das cuenta que la personas a cargo no era nada humildes, sino prepotentes y groseros, posteriormente empecé a trabajar en septiembre 2018, a agosto 2019 casi un año, aprendí muchas cosas si en cuestión de la auditoría nocturna, pero creo que no era suficiente, buscaba un ambiente agradable laboralmente, un trato justo de acuerdo a las políticas de Marriott, pero no era así, el Gerente General Luis López es un egoista, egocéntrico, todo es mentira en ese hotel, no saluda a nadie, parece que siempre anda enojado, el es cubano, pero que tenía algo con los mexicanos, aparte solo le daba buena atención a la mujeres y bonitas a las que no pues solo las saludaba, muy mala persona, las empresas de MARRIOTT en México se olvidaron de las personas se enfocaron en el dinero. En este hotel me pidieron que renunciará voluntariamente para que me pudieran recomendar en caso de que buscará otro trabajo, esto me dijo la Directora de recursos humanos Joana Rincón, la renuncia era debido a que un cliente que se iba hospedar me grito y me insultó y se quejó de mi con el corporativo, el cliente afirmaba que le falte al respeto y lo corri, cosa que es mentira, se comprobó que no fue cierto más sin embargo eso no les importo, me pidieron mi renuncia voluntaria, también hay una Front Office manager se llama Monserrat Aviña es muy grosera y mala mujer les grita a los asociados tiene muy mala fama de ser mala, por favor si hay alguien que investigue estas cosas que lo haga, está mujer hizo que no renovarán contrato a otras 2 personas que hacían buen su trabajo como auditores, en una reunión de salida departamental del grupo de front a uno de los chicos nuevos le dijo que él no estaba invitado que no podía ir, cuando el presupuesto era para todos, y además también hay favoritismo por algunas personas, es increíble que haya personas así.

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10:29 pm EDT

Marriott International The philadelphia 201 hotel in philadelphia, pa

Subject: Our Stay at the Philadelphia Hotel May 10-13, 2019.
Normally, I do not provide this kind of feedback to any type of business or establishment. However I need to provide you some information that may help you provide better service to your customers in the future. My family and I traveled all the way from Indianapolis Indiana. What a layover in Chicago, and then onto Philadelphia. Total time for travel was over three hours to get here. When we arrive to check into the hotel, we were told that the water in the hotel was turned off. For us that meant that we cannot go up into our rooms and freshen up to meet the rest of our party it was arriving in Philadelphia to meet us for lunch. We had to use your restroom facilities downstairs in your lobby. I need to know, this is totally on except a bowl. Especially to customers who are traveling far and wide such as myself and my family. We also have family members and friends staying at this hotel who traveled from New York from Florida, and Atlanta Georgia. Needless to say they experience the same thing that we did in that their water was not available to them for them to freshen up or do whatever was necessary in your restroom facilities. I have stayed at many of the Marriott hotels all over the country and have never experienced anything like this to my disappointment. The other thing you need to know is that when we dined in your restaurant, there was only one waitress available to a customers that had the entire restaurant. We waited almost two hours before we received our food!
It was a stormy night so we were stuck with waiting on our food which seemed like forever to receive. The hotel does not want to discount the $117.00 per night that we were charged for 3 days. They want to offer me 35k points towards a future stay at one of their facilities! At this point their lack of response to my complaint submitted almost 3 months ago, indicates their lack of concern for their customers patronage if their business! I want someone from the Corporate Headquarters to call me at [protected] ti discuss a reasonable resolution to this complaint!

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7:46 pm EDT

Marriott International Accommodation differences hotel staff our accommodation manager

We had request even he is not listen he just supports his philipon staff he put small room two staff even we can't choose ourself which we can stay together if we request he said already in system this is marriot rules this kind off marriot hotel also why we can not choose our self its really difficult to stay different departments same room its really disturbing each other can't not adjust each other but our housing manger not listen our things he did what he wants

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8:35 pm EDT

Marriott International Telephone charges... Unethical behaviour...

My family and I were staying at the Marriot on Presidential Blvd. in Philadelphia Pa. We were there for several months due to plumbing and restoration services at our home. Our insurance covered the stay but presented us with a nine hundred dollar phone bill. There were no out of state or even out of city phone calls that were made. We were never told that we would be charged for calls made in the same area code and even zip code. My son was the one using the phone and calling his friend's none of whom lived more than a mile away. We had already suffered a devastating loss and we actually chose the Marriot because it was close to our home. We simply did not have the money. I called the Marriot several times only to be told there was nothing they could do. We were in three rooms and all calls were made from my son's room. The charges were placed on my credit card. We stayed for about six weeks. It was November thru December. I asked for a refund of the charges that were placed on our card or a desirable resolution. My son has autism and if we had known we would have removed the phone. Please if there is anything you can do to help us.

Milton Ray and Elouise Ray

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2:43 pm EDT
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Marriott International Employee firing

Hope all is well.

Dianne Palmer a 73 yr old woman of African American decent; who also happens to be my mother. Was fired this past Friday by the New York Marriott Financial Center. After 28 years of faithful service!

Apparently they have a policy there; that if you make 3 mistakes or more in the same week; a Marriott associate is called before management & other associates for peer review. If it is determined that Management followed all policy & procedures then an employee can be terminated!.

The errors that my mother Mrs. Dianne Palmer committed are as follows:

A guest requested their vehicle (mother is phone operator) & Dianne forgot to notify the Bellhop. Guest wound up waiting a whole hour.
Dianne gave wrong information regarding a mobile app.
Dianne received a fax and placed all the documents in the right inbox; how ever 1 item should have been placed in a different inbox.

Certain facts should be noted about Dianne Palmer:

Over 28 years of faithful service with the Marriott brand
Was Employee of the Year once
Was employee of the month several times

Dianne is always one of the 1st to step forward & volunteer when ever called upon. I remember countless times; when I lived in NY my mother would call home, and inform us she would not becoming home; because the hotel was short staffed & needed them to maintain the service level for their guest. (Like during the many NY winter storms, The blackout and various other instances).

However, the one particular memory that will always stay with me was when the attacks occurred on the World Trade Center tower. Sept, 11.

I had just departed of the Long Island rail road after arriving at Penn station on 34th street in mid town Manhattan. As I walked out side headed to work. (Work Bench Furniture Showroom) on 32nd & Park Ave. Everyone was on there cell phone. Not uncommon for NYC, but when I said everyone I meant everyone!

Apparently some idiot flew into a building! i'm thinking Empire State building. I guess because of the King Kong movies and a plane crashes into it. Its the vision that popped into my head after hearing what occurred.

Upon arriving at work I found all my colleagues in the break room. All eyes glued to the TV. As we watched one of the World Trade Center Towers crumbled on the TV screen & at the same moment another plane hit the second tower! An anchor person came on and said apparently The NYC WORLD TRADE CENTER TOWERS ARE UNDER ATTACK BY TERRORIST AND THAT MORE PLANES WHERE HEADED TOWARDS THE CITY!

All mayhem erupted at work. People started screaming & yelling you'd think it had happen here at work. I got up an ran outside only one thing on my mind. My mother she works at the Marriott in the same vicinity as the Twin Towers!

I started running South on Park like the devil was on my tail! By that time people where exciting the office buildings word was spreading. Soon it became a crowd that became an exodus of people fleeing north away from Ground Zero.

I encountered a police road block when I arrived at 14th st & Union Square. The police officer manning the road block looked me in my eyes saw my grief & tears! ( I wish I knew his name to say thank you). He allowed me to pass & said 'good luck I hope who ever your looking for made it out in time because its real bad down there".

Because of all the chaos going on. I had to zig zag to get to Ground Zero. No subways where running. Its standing orders if NYC is under terrorist threats or attacks. All public transit comes to a screeching halt!

I eventually made it to Stuyvesant High School one of the nations top schools & its public! (One of my daughters attended there). A NYC Fire man was helping people find shelter and water inside the school. He gave me a surgical mask to put on.

The reason because there was ash as if a volcanic eruption had occurred. The heat & fires caused by the attacking planes exploding on the towers!

The scenery was surreal. I felt like I was the man on the moon. It was as if I was on a lunar landscape. The visibility was none. All I saw was shadows that seemed like ghost. Only time you could see clear was if you was right in front of a person.

I arrived at what used to be called The World Trade Center Twin Towers. I had attend the COLLEGE OF INSURANCE at this very location. That now was reduced to a pile of rubble!

No way in the world could my mother had escaped from this awful destruction! I fell to my knees and wept. I don't know how long I stayed there and cried. But I do recall that as i got up and started to walk towards Batter Park I stumbled over some objects in the direction I was heading towards.

First let me tell you there was such a stench in the air like burning acidic, I don't know, words can't describe the smell. What I am about to say takes a lot for me to say. In front of me was a smashed face of what was a person minus the body. That was not the only one that I saw. I have nightmares even to this day every night of what I saw. The rest is to horrific to tell you.

Just know this some people had tried to escape the heat & the fires that the planes caused when they exploded upon impact with the towers. By escaping to the roof. Apparently it got so hot up there, that people leaped & jumped off the Twin Towers roofs; than stand in the excruciating heat. I cant even imagine that!

Well they eventually landed & you couldn't imagine what they looked like on impact with cars, the ground & even pedestrians! Because you still would not even come close to what I beheld on the ground right in front of me!

Its the reason I stay up late as possible I hate to sleep; because I always revisit this in my dreams. Which is why I can recall everything vividly now after all these years.

Now the rest I don't remember all I know is I got home eventually & as I walk into my house my wife looked at my tear stained face covered in soot & ash; she told me "your mother made it out safely she caught the Staten Island Fairy and is over there at a friends house". I jumped up & thanked God almighty.

I share this painful memory with you so you know just how important my mother is to me & also how the Marriott has been a fixture in our lives.

All I want is for my mother to get her job back, I hope by sharing this story she does. My mother lives to work. Losing her job will just kill her.

I thought she died once at the Marriott I don't want this mistake in letting her go be the cause of her death another way!

So if you can share this with the world hopefully it will cause them to reconsider their decision.

Best regards,

Son

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12:50 am EDT

Marriott International Unanswered certified letter

the following was sent certified mail and to date we have received no response from this facility
good way to represent the Company. it leaves a lot to be desired

Sheraton Vistana Resort
8800 Visitana Centere Drive
Orlando, Fla 32821
ATTENTION: CUSTOMER SERVICE
To whom it may concern
On April 17th, 2019, I arrived for a stay at your resort with my son Glenn Roskein and his family. Upon our arrival, after my son had registered and got our room assignment. We then traveled to its location and once there, I disembarked my son's vehicle onto your parking lot. As I was attempting to enter our assigned area from the lot, I tripped and fell .breaking my sun glasses and pushing my regular glasses into the bridge of my nose and lower portion of my orbital socket. I struck the curb with the side of my face causing the contusions seen in the attached photos. Fortunately, those glasses did not break and the impact did not cause any apparent damage to the orbital socket, although the glass frame was driven into it. Since the part of the cement that meets the blacktop and the curb were the same color, it was not readily discernible, causing the fall.
I am writing this letter in order to advise you of a potential hazard to your arriving guests. If the curb part were painted with a color that differentiated the curb from the lower concrete area, it might help others to avid this potential hazard.
In any respect, my son indicated that he has stayed at your facility on previous vacations and would intend to return despite this incident.
He was thinking however, that you might have surveillance cameras in the area and wondered if any of the CCTV, s picked up the occurrence
In any event, please advise me as to your determination, if any, concerning the matter I have brought to your attention.

Sincerely Yours

Linda H. Roskein

letter end

the Email address for response is [protected]@gmail.com

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4:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Marriott International My department manager

Dear sir/mam

Mahammad Raziq
Working in aloft alain United Arab emerts
As a shift TECHNICIAN
Eomplaiment id 78

I worked stegenberger jurman hospitality infive star hotel in Dubai

I got job in aloft alain Abu Dhabi .
IAM wery happy to I got job in Marriott international so I not is 4 star hotel I want work in Marriott property.
I joined 20/2/2017 its free opening hotel the biging we have problem with hur hotel leginonlla so that time I start work at 9 am finishing 12 midinit so many I worked becouse that time free opening so help with hotel I not get any mony.
We have in hour engineering department 7 TECHNICIAN but we have 2 manger we don't have supervisor .
We I attended intrive with my manger he told me after 1 I will give supervisor post.
But after my one year reive finish ask my Mr sathish but he told we don't have budget because we are manger .
I continue my Work the two manger Mr sathish and Mr shaju thye treating with staff wre bad .
If I have any douts relating work thye not giving proper adivice thye coming angry and thye shouting thye told we are not supervisors any time you asking douts
Now the problem is I went vacation suddenly my father had heart attack I extended my vacation I send all my document thye told me comeback
Wen I came to work thye turminet me now I lost my job .my 2 year graduate money now I want go back my country inidia hotel not paying flight tickets.
I don't go complaint with Labour law because Marriott property is were good the traing was amazing I lenrn so many things I can get job .
Thank you Marriott giving for job
And my suggestions please check aloft alain United Arab emerts management thyre is so many staff turmineted sum staff left the country but the mangemnt don't know.
And wish Marriott to continue to world best hospitality group and also try to best for working staff also thank you

Best regards
Raziq

Engineering department
The manger sathish and shaju.

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1:03 am EDT

Marriott International Hotel reservation services/elite services

I am sorry and saddened to have to report a situation that occurred with Marriot Bonvoy reservation services. I was misled to thinking that they were offering me help with a unique request that I inquired for help with. Unfortunately the person who first gave me hope was misinformed and then misinformed me. I would like to share my story so that this will not happen to another family. I have also included some of the emails relating to this situation.

My son and his best friend are both 17 years old and were hoping to stay at a hotel in Orlando, Florida for four days in July, 2019. They were planning to attend a church youth summer camp that would last one week in DeLand, Florida but arrive early to visit Orlando. I was not able to acquire a hotel for them because of their age and no adult travelling with them (I did not know this was a rule in the United States because we are allowed to authorize minors in Canadian hotels). So I reached out to the Marriot Hotel group because I have had great service with them in the past. To my thrilling surprise I received a positive reply from a Mr. Joe A. He said he "was happy to help" and I was excited to continue arranging the boys' adventure.

But I did not receive the help I needed from the Elite Services that he suggested I contact. I called them a few times but the employees there did not support my requests to attain permission from hotel managers on my behalf nor did they seem very willing to even believe that I had already contacted someone at Marriot Bonvoy with my situation and was just trying to follow through with his suggestion. I was, and am, very frustrated with the way I have been treated and the unsuccessful outcome. We have already booked the boys' plane tickets and church EFY camp registrations but they have no place to stay for the first 4 days in Orlando.

I am not sure what will happen next or if our money is lost as well as this dream. But I wanted to share this information with any one who could help us or even include this in your future employee training because this should not occur with such a giant and well respected company such as Marriot.

Thank you.
Karen Achal
[protected]@shaw.ca

May 29, 2019
Well thank you Ms. Lori R. for your reply.
I guess that I am not able to move forward with our plans to use your hotel services. Unfortunately I have already tried many times to communicate with many hotel managers personally and through your "Elite Services" as Mr. Joe A. advised but have not been successful to secure a room any where.

I am most upset because I was initially thrilled that Marriot Bonvoy replied to me (through Mr. Joe A.'s email in April 2019) with very positive words to my situation. We excitedly booked our sons' airline flights and camp registrations for Florida that week. Now we are stuck for a place for our great boys to stay. I am not sure what will happen now. Or if the entire trip and money will be lost. Our families are not rich by any means, so this is a real blow to our family budgets and to our sons' dreams of "travelling somewhere cool".

Please feel free to use my situation with any future training of your employees because it is really unfortunate and sad that this situation has just gotten progressively worse. I did not receive the "Elite" service that was promised nor did I feel like any associate in that department believed my "claim of pre-authorized permission" to secure a hotel reservation.

If you have any strings that you could pull to help us out, we would really appreciate it. Thank you.

Sincerely but sadly, Karen Achal
#[protected]

April 12, 2019

Dear Ms. Achal,

Thank you for contacting Marriott Bonvoy. I am happy to help.

Ms. Achal, I understand your inquiry. You would like to accommodate two young adults of 17 years of ages. Their would be
no supervision of an adult older then 21 years of age. You are will to write a letter of authorization for them to stay at one
of our properties in Orlando, FL.

For time sensitive questions/concerns we recommend that you call your nearest Customer Contact Center. Please visit our website for the telephone number of the office nearest you. Once you contact us, please ask for Elite Services.

We appreciate you choosing Marriott Bonvoy as your partner in travel. We look forward to welcoming you to our properties.

Regards,

Joe A.
Internet Correspondence Specialist
Marriott Bonvoy™ Customer Care

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1:43 pm EDT

Marriott International My paycheck was deposited and I never set up direct deposit

My
My name is iffitah Humphrey and i work at the aloft and element hotel on 2333 w.mockingbird lane and i got my pay check today and it said that it has been deposited into an account when i never set up any direct deposit and i spoke to my general manager and my direct Manager they are claiming they can't do nothing about it they are acting like i am being a problem i have been an employee for over a year and i would like for somebody to contact me and help me out on my situation because i have 5 kids and i cannot work for free and i don't even know how i would get to work without any money please help me my managers name i spoke with are Andy, and Jesse if you chits can please contact me at [protected] please and thanks

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