Marriott International
reviews and complaints

I'm writing to you after suffering and stubbornness from the hotel management was working for

As activity & recreation manager from period 18/09/2019 till 17/09/2020, I suffered an injury while working in

14/02/2020 as I was perform that night a fire show I do it for free for the hotel, and I get wrong treatment in Maldives and during the injury period hotel HR didn't care or follow up for the treatment which led to aggravation of the injury and exposure of the injured foot to gangrene and muscle tissue so I had to book flight 10/03/2020 after nearly 3 weeks of the injury from Maldives to Egypt to make surgery and to be back to the hotel after a week, before my leaving I get promised from the hotel that they will pay me back all the expense but they didn't and refuse, also as result of Coronavirus crisis the hotel did pay the the salary as in the contract and they force me to sign twice 2 statement
for little salary, so I Spend in Egypt 4 month for the surgery and the treatment I live in Poland with my wife and my family so was Extra cost for me and the hotel in formal email refuse to bear any expenses or the treatment so I filed a complaint to Labour Relation Authority and when I did that and the hotel knows about it they offer me to pay a part of the cost and with promise to transfer me to other hotel but on condition that I withdraw my complaint to Labour office, as after I agreed and I sign this release to the hotel after I agreed the hotel management terminated the contract and refuse to bear the cost of the treatment which is still going on especially my injured foot needs a long period of treatment and rehabilitation

Hii I m raising this complain against westin marriott hotel kolkata rajarhat. I m working as a food and beverage associate from 15- july 2019 and I quite my job on 14-feb-2020 (7months). And at the time of resigning my hr told me that you get your experience certificate after completion of this process and it takes a month. But till
Now a date I don't get my experience certificate. And if I m trying to call they don't always tell it take more time.

My name is A. Stovall I been with marriott for 20 yrs. I recently went back to the courtyard north phoenix. I was accused my rooms being nasty. But I know they was not b/c I took pic of my rooms. I only work two nite since the coronavirus came thru. My asst general mgr and the mgr have been rude to me. And told I was told old to work. I am not old to work... There ppl older than me working there... That is age discrimmation and harrassment. They did not like me. So they got my out... But I just quit instead... Also the supervisor was lying... I work with marriott feb 7, 2000 to may 3, 2020. This place is a horrible place to work... They wanted me to do houseman work I dont know nothing about... So they set me up and say my rooms were bad... I got tired of the tension and there lies. And if they did not like u they tried to get u fired. They have lost alot employees in past... And the asst gen mgr lies too. B/c she did not remember when I came in... There was two of us working... They need to check this asst gen mgr and mgr and supervisor. They told I could not see. I have cataract surgery 7 months. I can see perfectly... The mangement needs to go...

I work for the Service Express department at the Westin Copley Place hotel in Boston, Mass. My department is non-union. Recently We were told my boss that they were going to cut our hours due to the outbreak. But they cut the hours of only the last 3 people on the bottom of the schedule. I lost 3 days, my another co-worker lost 4 days and the one bottom of the schedule's name is not even on the Schedule. It feels like the people on the bottom of the Schedules gets punished. It's not fair. They should cut at least little bit of hours from every one. Why only the last three? Please someone explain.

I booked into Le Meridien Hotel for my wedding anniversary. I am a 63 years old man. Little did I realise the nasty surprise at the end of my hotel stay. we stayed for 3 days 17, 18, 19th January 2020. on the 19th we went to the checkout counter at the club lounge and were held back on returning the room keys. earlier we had given a deposit of $1000 strange. normally for mariott bonvoy hotels it is $1. there the bombshell dropped. we can only get back our deposit - room stay. my wife was angry. aren't we being charged double? Did not we pay last year. November 2019. you see the hotel never charged our credit card. I was really angry. 😠😡 If this was the case I could have gone to another hotel. I could have cancelled also. won't you readers feel angry and cheated? You definitely would! I want you readers to boycott this hotel, Le Meridien or cancel your bookings especially those in Malaysia.

Empecé trabajando en Fairfield and suites Tabasco cuando fue que me uni a Marriott para trabajar, trabaje como auditor nocturno, ahí todo bien excepto que algunas personas con algún cargo arriba no tenían experiencia o no sabían del trato justo en MARRIOTT, algo te dicen siempre es que si necesitas algo no puedes escalarlo, realmente la política de puertas abiertas no existe, me cambio de residencia y llegó a ciudad de México, a Fairfield, igual como auditor nocturno, a los 8 meses cambie a JW MARRIOTT POLANCO EN CIUDAD DE MÉXICO, dónde las entrevistas para entrar fueron duras y desde ahí te das cuenta que la personas a cargo no era nada humildes, sino prepotentes y groseros, posteriormente empecé a trabajar en septiembre 2018, a agosto 2019 casi un año, aprendí muchas cosas si en cuestión de la auditoría nocturna, pero creo que no era suficiente, buscaba un ambiente agradable laboralmente, un trato justo de acuerdo a las políticas de Marriott, pero no era así, el Gerente General Luis López es un egoista, egocéntrico, todo es mentira en ese hotel, no saluda a nadie, parece que siempre anda enojado, el es cubano, pero que tenía algo con los mexicanos, aparte solo le daba buena atención a la mujeres y bonitas a las que no pues solo las saludaba, muy mala persona, las empresas de MARRIOTT en México se olvidaron de las personas se enfocaron en el dinero. En este hotel me pidieron que renunciará voluntariamente para que me pudieran recomendar en caso de que buscará otro trabajo, esto me dijo la Directora de recursos humanos Joana Rincón, la renuncia era debido a que un cliente que se iba hospedar me grito y me insultó y se quejó de mi con el corporativo, el cliente afirmaba que le falte al respeto y lo corri, cosa que es mentira, se comprobó que no fue cierto más sin embargo eso no les importo, me pidieron mi renuncia voluntaria, también hay una Front Office manager se llama Monserrat Aviña es muy grosera y mala mujer les grita a los asociados tiene muy mala fama de ser mala, por favor si hay alguien que investigue estas cosas que lo haga, está mujer hizo que no renovarán contrato a otras 2 personas que hacían buen su trabajo como auditores, en una reunión de salida departamental del grupo de front a uno de los chicos nuevos le dijo que él no estaba invitado que no podía ir, cuando el presupuesto era para todos, y además también hay favoritismo por algunas personas, es increíble que haya personas así.

Hope all is well.

Dianne Palmer a 73 yr old woman of African American decent; who also happens to be my mother. Was fired this past Friday by the New York Marriott Financial Center. After 28 years of faithful service!

Apparently they have a policy there; that if you make 3 mistakes or more in the same week; a Marriott associate is called before management & other associates for peer review. If it is determined that Management followed all policy & procedures then an employee can be terminated!.

The errors that my mother Mrs. Dianne Palmer committed are as follows:

A guest requested their vehicle (mother is phone operator) & Dianne forgot to notify the Bellhop. Guest wound up waiting a whole hour.
Dianne gave wrong information regarding a mobile app.
Dianne received a fax and placed all the documents in the right inbox; how ever 1 item should have been placed in a different inbox.

Certain facts should be noted about Dianne Palmer:

Over 28 years of faithful service with the Marriott brand
Was Employee of the Year once
Was employee of the month several times

Dianne is always one of the 1st to step forward & volunteer when ever called upon. I remember countless times; when I lived in NY my mother would call home, and inform us she would not becoming home; because the hotel was short staffed & needed them to maintain the service level for their guest. (Like during the many NY winter storms, The blackout and various other instances).

However, the one particular memory that will always stay with me was when the attacks occurred on the World Trade Center tower. Sept, 11.

I had just departed of the Long Island rail road after arriving at Penn station on 34th street in mid town Manhattan. As I walked out side headed to work. (Work Bench Furniture Showroom) on 32nd & Park Ave. Everyone was on there cell phone. Not uncommon for NYC, but when I said everyone I meant everyone!

Apparently some idiot flew into a building! i'm thinking Empire State building. I guess because of the King Kong movies and a plane crashes into it. Its the vision that popped into my head after hearing what occurred.

Upon arriving at work I found all my colleagues in the break room. All eyes glued to the TV. As we watched one of the World Trade Center Towers crumbled on the TV screen & at the same moment another plane hit the second tower! An anchor person came on and said apparently The NYC WORLD TRADE CENTER TOWERS ARE UNDER ATTACK BY TERRORIST AND THAT MORE PLANES WHERE HEADED TOWARDS THE CITY!

All mayhem erupted at work. People started screaming & yelling you'd think it had happen here at work. I got up an ran outside only one thing on my mind. My mother she works at the Marriott in the same vicinity as the Twin Towers!

I started running South on Park like the devil was on my tail! By that time people where exciting the office buildings word was spreading. Soon it became a crowd that became an exodus of people fleeing north away from Ground Zero.

I encountered a police road block when I arrived at 14th st & Union Square. The police officer manning the road block looked me in my eyes saw my grief & tears! ( I wish I knew his name to say thank you). He allowed me to pass & said 'good luck I hope who ever your looking for made it out in time because its real bad down there".

Because of all the chaos going on. I had to zig zag to get to Ground Zero. No subways where running. Its standing orders if NYC is under terrorist threats or attacks. All public transit comes to a screeching halt!

I eventually made it to Stuyvesant High School one of the nations top schools & its public! (One of my daughters attended there). A NYC Fire man was helping people find shelter and water inside the school. He gave me a surgical mask to put on.

The reason because there was ash as if a volcanic eruption had occurred. The heat & fires caused by the attacking planes exploding on the towers!

The scenery was surreal. I felt like I was the man on the moon. It was as if I was on a lunar landscape. The visibility was none. All I saw was shadows that seemed like ghost. Only time you could see clear was if you was right in front of a person.

I arrived at what used to be called The World Trade Center Twin Towers. I had attend the COLLEGE OF INSURANCE at this very location. That now was reduced to a pile of rubble!

No way in the world could my mother had escaped from this awful destruction! I fell to my knees and wept. I don't know how long I stayed there and cried. But I do recall that as i got up and started to walk towards Batter Park I stumbled over some objects in the direction I was heading towards.

First let me tell you there was such a stench in the air like burning acidic, I don't know, words can't describe the smell. What I am about to say takes a lot for me to say. In front of me was a smashed face of what was a person minus the body. That was not the only one that I saw. I have nightmares even to this day every night of what I saw. The rest is to horrific to tell you.

Just know this some people had tried to escape the heat & the fires that the planes caused when they exploded upon impact with the towers. By escaping to the roof. Apparently it got so hot up there, that people leaped & jumped off the Twin Towers roofs; than stand in the excruciating heat. I cant even imagine that!

Well they eventually landed & you couldn't imagine what they looked like on impact with cars, the ground & even pedestrians! Because you still would not even come close to what I beheld on the ground right in front of me!

Its the reason I stay up late as possible I hate to sleep; because I always revisit this in my dreams. Which is why I can recall everything vividly now after all these years.

Now the rest I don't remember all I know is I got home eventually & as I walk into my house my wife looked at my tear stained face covered in soot & ash; she told me "your mother made it out safely she caught the Staten Island Fairy and is over there at a friends house". I jumped up & thanked God almighty.

I share this painful memory with you so you know just how important my mother is to me & also how the Marriott has been a fixture in our lives.

All I want is for my mother to get her job back, I hope by sharing this story she does. My mother lives to work. Losing her job will just kill her.

I thought she died once at the Marriott I don't want this mistake in letting her go be the cause of her death another way!

So if you can share this with the world hopefully it will cause them to reconsider their decision.

Best regards,

Son