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1.4 680 Reviews

Marlboro Complaints Summary

67 Resolved
612 Unresolved
Our verdict: With Marlboro's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Marlboro reviews & complaints 680

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Newest Marlboro reviews & complaints

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M
8:25 am EST

Marlboro beyond blue

Very dissatisfied with numerous Beyond Blue packs bought in recent months that either have no ice ball, or the ball is already popped. This is false advertising. What is going on with this brand? I am disappointed that such a prestigious brand would stoop so low. Aside from the fact that we pay almost R40 a pack, just to be unhappy with the product. Can this issue please be resolved?

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S
10:18 am EST

Marlboro blue beyond; popped cigarettes

I buy cartons of malbro blue beyond at a time but the 3 last cartons i have bought seems to have popped ciggerettes in them already. I thought it was just a defect packet but it seems to still be happening. Very unhappy about this as i never had this problem before. Please sort thos put as this product is not cheap and i really do not want to chang the brand

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R
12:20 pm EST

Marlboro marlboro menthol light 100’s

They have been Stale and unsmokable. I buy them from many different places and it is a hit or miss so it is not the stores switching out it is the product itself they are stale and they are terrible I have been smoking this particular brand for about five years now and I have never had the problems with the stale cigarettes that I have had with this brand this past six months

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V
1:05 am EST

Marlboro advance

I was smoking advance and found some other material or thing which made the cigarette burst proportionately and lowered my satisfaction completely.. And want to complaint about it.
.
This happened twice this week. When it happened the first time I thought maybe I lit up wrongly.. But no this happened again and this time with a change in taste... The photos I have provided in this complaint are of the cigarette I was smoking i.e. Marlboro advance... And in the other images there is a black material (maybe of plastic or other) it made the cigarette burst and changed the taste of the same (cigarette).. I m highly disappointed in marlboro... The company would lower there standards to this level... I didn't expect.
.
#havesomestandards

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Update by Vipin Beniwal
Nov 07, 2019 1:34 am EST

i was smoking advance and found some other material or thing which made the cigarette burst proportionately and lowered my satisfaction completely ..and want to complaint about it.
.
this happened twice this week. when it happened the first time i thought maybe i lit up wrongly..but no this happened again and this time with a change in taste ...the photos i have provided in this complaint are of the cigarette i was smoking i.e. Marlboro Advance...and in the other images there is a black material (maybe of plastic or other ) it made the cigarette burst and changed the taste of the same (cigarette).. i m highly disappointed in Marlboro ...the company would lower there standards to this level...i didn't expect.
.
#HAVESOMESTANDARDS

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A
12:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Marlboro stale cigarettes/tobacco

Bought 2 packs of stale Marlboro gold 100s this morning and they were horrible. Either these were old or the tobacco was stale. ? $12 bucks and some change down the drain. I bought them from the Murphy gas station in Travelers Rest SC. Manager was snarky when I tried to return them and acted like cigarettes don't get stale. The # on the bottom of the package is R140Z94A5. If I'm calculating correctly, these were packaged back in mid April, and it is now November.

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Rebecca Ragan
, US
Nov 21, 2019 12:17 pm EST

I have smoked Marlboro menthol lights for years. And it’s a gamble on buying them now. SO MANY PACKS ARE STALE AT MULTIPLE STORES! I hate it but it looks like I’m gonna have to switch to Newport’s. I have wasted so much money not to mention they make me cough

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M
10:03 pm EDT

Marlboro menthol black 100s

To marlboro very frustrating I have been smoking marb menthol blacks for years and over the past several months they have changed or some major mistake/accident has happened causing all the ciggs to be tasting horribly wrong not to mention the nausea and headaches from the new smokes that are inside the packs... I want my old before rewards program ciggs! Blue writing on the cigg black paper not the silver with gold rings... Why has this been ignored from all the complaints! And why are we being lied too!
I have spent tons of money just driving to stores any that I can find of the older style ones left in stores because there is such a major difference that its ridiculous and i'm so upset! This is clearly a major mistake and they are not fessing up or something needs to be done to fix this problem! I see no action and no feedback on the complaints being filed!

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C
5:53 am EDT

Marlboro marlboro gold

Hi,

Bought a packet of Marlboro Gold 20's from Game Northriding, to find one of the cigarettes filter paper is not rolled correct. I feel paying R40 + rand for a premium cigarette everything should be done to perfection. Yes it might be a small thing but surely there has to be quality control when it comes to a world class product like Marlboro.

Kind Regards
Shane Davison

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Ilene Gross
, US
Apr 01, 2020 9:51 pm EDT

I want to put my numbers for 3 purchases of cigarettes. How do I do that. My name is Ilene Gross.
Please reply.

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C
6:55 pm EDT

Marlboro marlboro 72s blue

Why discontinue the 72 blues. The blacks or any other brand are not the same. I've tried to find a replacement and I have had no success. I know several people who enjoyed the blues and are just as upset and disappointed as the next person. Marlboro should take into to consideration the loyalty of their customers. I am going on over a year now and it is utterly disappointing. BRING BACK 72 BLUES! YOU CAN KEEP YOUR BLACKS!

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C
5:26 pm EDT

Marlboro carton marlboro menthol shorts

I bought a carton of Marlboro menthol shorts and several of the packs were open with a cigarette out of each pack the numbers on the bottom of the cigarette pack is D197X9 to be too. Then it has a Missouri sticker that's orange that says 51490. Because of this I was not comfortable smoking any of the cigarettes because they have been tampered with. You can contact me at [protected]. Or at [protected]@outlook.com. The carton was completely closed when I bought it from the retailer.

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8:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Marlboro marlboro coupons

I was getting two $1.50 off coupons per week..then they switched it over to one $1.50 off coupon per week..now they switched it to one .50 cent off coupon per week..so im having to switch over to different ciggerette brands now..and i been smoking there ciggerettes for over 30-years..and my father died from smoking marlboro ciggerettes.the hail with them..

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B
9:30 pm EDT

Marlboro marlboro red 100s

I've been smoking Marlboro red 100s for ever, whatever you guys have done to them is ruining my experience and I'm quitting now thanks a lot for ruining a good product! Just like everything else in this world you all care more about profit than quality! I dont know how you will be able to fix the problem so I guess I'll just call the number on the pack tomorrow. I'm very disappointed in poor quality products. You even changed the open strip to a cheap looking gold strip. What were u thinking?

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Update by Bryancantastethechange
Sep 30, 2019 9:33 pm EDT

Also you sent me Marlboro miles instead of a coupon for my Birthday talk about a bad gift.

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N
8:42 am EDT

Marlboro south africa marlboro beyond blue

Good Day

I am not usually one of those people that complains

But I have smoked Marlboro since I started smoking 11 years, and when the Marlboro beyond came out it was I good option for me duo to I don't smoke menthol at all and my wife does and the switch worked great and I never had a problem with it.

But I started realizing resonantly that some cigarettes are menthol with out crushing the ball and after testing it to keep it just on the counter to avoid accidental pressure... I then tested a few establishment that sells the brand for accidental damage from single packets to cartons and at least 8 to 15 cigarettes or more out of a carton of 10 packets had a strong menthol taste and then transfers the taste to the cigarettes close to it.

For a person not enjoying menthol cigarettes at all, getting a surprise menthol is very distasteful and disappointing, apically when I spend ZAR2000 or more on your product a month.

I think its vary unacceptable to advertise it as a switch cigarette when it is unpredictable what taste you going to get

And when you want to contact them on there website, the website is not active

I hope this issue gets resolved as soon as possible
[protected]@gmail.com

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K
10:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Marlboro marlboro black reds

I have smoked these since they came out and the past month or so I've noticed the taste is so much different (not for the good) they leave a very nasty taste in my mouth like I'm smoking a cheap pack of cigs and its like smoking a lite cig. I pay $6.50 for them. Im love the marlboro taste but these are awful. Im think im going to change to another brand.

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9:25 pm EDT

Marlboro marlboro menthol blacks

I have been buying these cigarettes for years. And for some reason, since I've been buying them recently. I will get Marlboro Menthol Blacks..the packaging is right. But the cigarettes are not. The cigarettes are Marlboro Menthols in the Marlboro Menthol Black packaging. This makes me very angry. I love smoking the Marlboro Menthol Blacks. But now they aren't the same.

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Mandy lee
, US
Oct 27, 2019 10:17 pm EDT

I'm also having same issue in NH and wondered if you have found any other brand that you think are similar or what have you done?!

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B
11:08 pm EDT

Marlboro marlboro black menthol cigarettes

I have been buying Marlboro Black Menthol cigarettes for a long time.. I am pursuing a lawsuit because of false advertisement. The Marlboro black menthol cigarettes havs to gold rings around them and those are not the ones im used to buying.. They also are trying to darken the print Marlboro on them to cover up what They are selling.. I have spent a lot of money on them and they have not been the right ciggaretts. I'm very upset I feel like if I'm spending my money I should get what I want not some fake advertisement.

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user2095454
, US
Oct 29, 2019 6:39 pm EDT

I bought a pack just yesterday that was suppose to be Marb black menthol 100's but when I opened the pack the cigarettes in there were a different kind. They had blue writing on it and no gold lines. I called to complain and the lady says to me oh that's what they use to look like. I have been smoking this brand and kind for a very long time and I have never seen them with blue writing with no lines. Even the pack looks different.

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E
5:36 pm EDT

Marlboro reward codes

I normally buy gold label in the box but for some reason my cashier sold me soft packs today, they were in a bag so I didn't notice right away. I am unable to find reward codes and am growing super frustrated by this, especially considering how expensive they are and how much money I spend on this particular brand! Please do something about this!

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M
2:01 am EDT

Marlboro cigarettes

I am a smoker and have used your brand for years but I never want to buy that again now. I lit a much needed cigarette after work and heard a loud pop as soon as I lit it. The cigarette popped and sparked fire super close to my eyes and face. I was upset and scared went inside. Tonight I went and lit a cigarette after work and was with my dog and my boyfriend. The whole cigarette popped and flew everywhere, hitting me above the eye and causing a burn mark. My boyfriend. I and the dog were so scared. I now have to go to the doctor and am terrified to smoke another cigarette. You owe me money for your faulty product and the fact that it almost burnt me face off.

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11:15 am EDT

Marlboro light

There is fungus on the tobacco of this cigarette & have brown spots on the whole cigarette paper. We are regular customers of yours and this is not at all expected from such a big brand like Marlboro. I really think that u will think about this problem not get it resolved as soon as possible you can contact me on [protected]@gmail.com please take this issue seriously.

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2:25 pm EDT

Marlboro marlboro red label 100s purchased at wal-mart

I noticed this several times recently. The Marlboro Red Label 100's I have been purchasing from my local Wal-Mart have been burning significantly faster than normal and all the way down to the filters. I was just smoking one in my back yard and the cherry fell from the cigarette, dropped on my leg and when I had to quickly brush it off because it was burning me, the cherry burned through my chair in two separate places.

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6:10 pm EDT

Marlboro beyond blue

I've recently bought a carton of Beyond Blue cigarettes, and am now on my 7th pack. On one of my packs that I opened there were 3 broken cigarettes, completely broken just above the filter so I couldn't smoke them at all. At the beginning of the year I changed to Malboro as they were, and still are, the best in my opinion but this occurrence has disappointed me deeply...

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Marlboro In-depth Review

Product Range:

Marlboro offers a diverse range of cigarette varieties, tobacco products, and smoking accessories. Whether you prefer classic flavors or unique blends, Marlboro has something to suit every smoker's taste.

Quality of Products:

Marlboro takes pride in its tobacco sourcing and processing, ensuring the highest standards of quality. The brand's manufacturing practices adhere to strict standards, resulting in consistently well-crafted products. The packaging and presentation of Marlboro products are also top-notch.

Brand Reputation:

With a rich history and legacy, Marlboro has established itself as a trusted brand in the tobacco industry. Its market presence and popularity are evident, with a loyal consumer base that appreciates the brand's consistent quality and iconic image.

Pricing:

Marlboro offers competitive pricing, making its products a great value for money. The brand frequently provides special offers and promotions, allowing customers to enjoy their favorite products at even more affordable prices.

Customer Service:

Marlboro prioritizes accessibility and responsiveness when it comes to customer service. Support channels such as phone, email, and live chat are available to assist customers with their queries and issues, ensuring a satisfactory experience.

Online Experience:

The Marlboro website boasts a user-friendly design and easy navigation. Detailed product information and descriptions help customers make informed choices, while the ordering and checkout process is seamless and hassle-free.

Shipping and Delivery:

Marlboro offers various delivery options to cater to different needs, ensuring prompt and reliable shipping. The brand takes care in packaging and handling its products, ensuring they arrive in excellent condition. International shipping is also available for customers worldwide.

Social Responsibility:

Marlboro demonstrates its commitment to environmental initiatives and tobacco control measures. The brand actively engages in corporate social responsibility efforts, contributing to the betterment of society.

Legal Compliance:

Marlboro strictly adheres to age verification and restrictions, ensuring compliance with tobacco regulations. The brand prominently displays warning labels and health information on its products, prioritizing consumer safety.

Customer Reviews and Ratings:

Marlboro values customer feedback and aggregates user reviews to gauge overall satisfaction levels. Specific areas of praise or concern are taken into consideration, allowing the brand to continuously improve its products and services.

Innovation and Adaptability:

Marlboro embraces innovation and continuously develops new products to cater to changing consumer preferences. The brand stays ahead of the curve by incorporating technological advancements into its offerings.

Competitive Analysis:

When compared to other tobacco brands, Marlboro stands out with its unique selling points. The brand's market differentiation is evident in its consistent quality, diverse product range, and strong brand image.

Health and Safety:

Marlboro acknowledges the health risks associated with smoking and provides clear health warnings and education to its customers. The brand also actively supports harm reduction efforts.

Accessibility:

Marlboro products are widely available in different markets, both through retail store locations and online ordering options. This accessibility ensures that customers can easily purchase their preferred Marlboro products.

Overall Recommendation:

Based on our review, Marlboro offers a wide range of high-quality tobacco products and smoking accessories. The brand's reputation, competitive pricing, and commitment to customer service make it a recommended choice for smokers. However, it's important to consider the health risks associated with smoking and make informed decisions.

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