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1.4 680 Reviews

Marlboro Complaints Summary

67 Resolved
612 Unresolved
Our verdict: With Marlboro's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Marlboro reviews & complaints 680

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Newest Marlboro reviews & complaints

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S
3:40 pm EDT

Marlboro Marlboro red 100 fsc

Normally smoke just fine, but ive had a few packs lately that wont burn right, dont taste right, and just wont pack right for some reason. Paper is outburning the tobacco it seems? So basically i get a hit of paper and it's nearly sickening sometimes. Packci had just before this was fine, and theres been a few in these bad packs that were just fine as well. I understand s#!+ happens. Just makes things inconvenient and essentially wastes more if my money.

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8:11 am EDT

Marlboro marlboro blacks red label

I waould like someone to get ahold of me asap. There is bugs scrolling out of the side of my cigarette and i need answers as to why and how. What is this cigarette bettal that will infest like a roach. I have never seen nore heard of this kind of bug before and i have seen a lot of different kinds living in the woods. Where do they come from why are they getting in our cigarettes and infesting our homes. Who is going to pay for the treatment of our home. Why is this not getting check before product is shipped.

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5:44 pm EDT

Marlboro marlboro menthol black 100s

The last few cartons of cigarettes that I have bought most are not/ have not had the stamp Marlboro on the actual cigarette itself. Some are and some aren't this is very unsettling when I try to distinguish mine in an ash tray. I feel if I oay for a product I would expect to get the necessary quality that I pay for. Please check this to prevent further complaints.

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5:45 pm EDT

Marlboro double click

I love your Marlboro double click and its all I ever smoke.I always have 3-4 packs in my car because its not stocked everywhere. So today I opened my pack as usual, and to my surprise I need to use 4 fingers to pop each capsule. Now this might not make sense to you but I literally had to put index finger on top of the other index and thumb on thumb and then press with all my strength. When the pack was up my finger felt like they did a marathon and mind you are still sore. This actually has me seriously considering changing to Camal double as I can not see myself going through that any time soon again

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1:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Marlboro grub/maggot in cigarettes

I bought a pack of Marlboro Red 100s from May's Corner Party Store in Ionia, Mi. I brought em home packed em. Took outside plastic off, opened the lid, the silver foil off the front of the pack. When I went to grab one this little bug was between two filters. I am sure this has probably happened alot and I haven't even noticed it. It just wasnt expected. I ended up buy a new pack and all. I opened the pack all up and you can see where it died in it.

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P
7:21 am EDT

Marlboro no products in patia, bhubaneshwar area

I am a smoker of marlboro and i dont smoke any other brand . It is seen that in patia, Bhubaneshwar, odisha, pin - 751024 there are no products of marlboro sold . I found out from internal source that Itc is bribing the retailers in patia, Bhubaneshwar not to keep marlboro products . Itc is bribing with as low as 20000 and as high as 1 lakh rupees . Please look into this matter .

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V
7:04 am EDT

Marlboro marlboro 100's full flavor

I have been smoking Marlboro 100's since back in the day. Before they were "red/white"...they were "gold/white". I started smoking in 1983. Started off with Marlboro light shorts. Within 2 months I started smoking the 100's, and been smoking them ever since. So right around 36yrs, I've been a loyal customer. And I gotta say y'all have really let a lot of people down in the past year. Including me. I don't take to change well. And y'all are forcing many of us to go with a different brand all together. It's a damn shame that a company as Uber famous as Phillip Morris, has plummeted so far down on the "customer satisfaction" scale. You should be ashamed of yourselves. I mean y'all care so little about your customer satisfaction, that you won't even resolve 1 complaint. Really guys? 508 complaints? And how many have you even started on? That's right folks. That would be ZERO! 0 PENDING & 0
RESOLVED! SO sad & disappointing. Please snap out of it. Come back to us Phillip Morris/Marlboro.
Be Blessed🙏
Signed:
Disappointed in Dallas
K. VanOrnum

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A
10:17 am EDT

Marlboro marlboro black 100s

Hello I smoke these cigarette everyday and I smoke about a pack I day. And for the last week I have gotten broken cigarettes in my pack and im not happy at least 3 in each box. The box was not smashed or anything and I still have broken cigs. Im about to switch brands if this doesnt get solved! I would like some one to contact me to resovle this issue! My email is [protected]@gmail

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11:14 pm EDT

Marlboro marlboro edge

Stopped at the store down the road from us (Royal Dutch Shell). Address is 865 KY-1016 Berea, KY 40403. We have bought cigarettes here before, and haven't had an issue. Don't know if they're just keeping them in the back and not putting them out or what. The pack I bought today (June 21, 2019) was manufactured in March of 2017! This is completely unacceptable. These cigarettes are over 2 years old. I'm afraid to even open them. Don't know how this happened, because cigarettes this old should NOT be on the shelves, and we've never gotten a pack this old from here before. They don't even make the packs like this anymore and haven't for a while.

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1:57 pm EDT

Marlboro marlboro menthol full flavor

Hello i am a frequent smoker of the marlboro menthol and have been for 10 years now. Yesterday 7/16/2019 i purchased a pack of menthol full flavor and when i opened the pack 12 of the 20 cigarettes were short of tobacco in the cigarette..the cigarettes were half full and were noting but crumbled rolling paper at the end of the cigarette..im just here now to let you all know of the issue..thanks jody joyner

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O
7:35 pm EDT

Marlboro rewards program

After earning enough points to redeem for a prize that was on my wish list, it showed up as being not available. Marlboro has a history of running out or rewards before Icollect enough points, so I figured I had just better order something of a lesser point value, as there was nothing else with a higher value that I wanted.

After ordering the secondary item, the wish list item was once again available! I contacted them to ask if the order could be cancelled and points returned so that I could get the item I really wanted. In a nutshell, they said all orders are final, and to keep buying their cigarettes to earn points for the item I wanted.

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Elizabeth Kuchta
, US
Jul 24, 2019 12:23 am EDT

I just won 10$ in a sweepstakes

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G
7:18 pm EDT

Marlboro marlboro special select gold 100s

For the past several weeks, my cigarettes have been breaking at an alarming rate, sometimes with only 1/4 smoked. I have smoked these cigarettes since their introduction and have never previously had this maddening problem Has there been a change to the manufacturing process that accounts for the plethora of premature breakages?
Thank you,
Gary Mordini

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Alphatech
, US
Jul 21, 2019 11:31 am EDT

I have also had this issue, Marlboro special blend light 100 are breaking constantly at the filter. In the last few months I know for sure I have tossed at least a pack in the trash cause of this. The other day we where all out chatting and smoking I lit a smoke puff and it broke got another one lit puff and it broke the third one smoked fine. None of the other people had that issue well cause they don’t smoke my brand
Or your brand. You have changed something and we the consumers want to know what it is or at least that your aware and investigating the issue. Also I would appreciate a return of loyalty and financial support on your part by sending me a pack or box or what you feel is reasonable for the replacement of the broken ones. Also I have been noticing small puncture wholes around the filters as well this may not be manufactured defect possible transport or unpacking but hard to say because it’s so easily found. I love you smokes but if they keep breaking I’ll have to switch thanks.

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R
6:41 am EDT

Marlboro supervisor misbehave and use his power to con shopkeeper

Sir,
I am a shopkeeper of Chaurasia pan near sohna chowk in gurgao.

Sir I beg to say that your supervisor Mehta Alam not doing her work properly.

He can misbehave with me and fighting fiscally with me.

And he also warned that he can cancelled my display without any reason

You can check I ll follow all terms and condition u said..

Please help us

Nikhil Kumar
[protected]

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B
7:35 am EDT

Marlboro cigarettes

The quality of tobacco in Marlboro cigarettes are awfully bad it's like smoking just wood chunks not tobacco it's not even about the quality the product itself is obsolete the tobacco is sometimes mixed with plain wood pieces or powders instead of tobacco and sometimes the whole cigarettes are made up of those pieces of this persists or continues I'm gonna have to switch to another brand such as Davidoff or any ITC tobacco products. So please kindly look into this adulteration or I will plainly switch to other company products.

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K
3:50 pm EDT

Marlboro the quality

The quality of Marlboro cigarettes have dropped considerably. I have had quite a few with large lumps of tobacco. Today I could not light my cigarette as it was split as they are now so expensive and I have stuck to the brand I thought I should complain.This is not acceptable as we now pay so much in the UK. The standard seems to be going down and I believe we should have an exceptional product for the price we pay.

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7:26 pm EDT

Marlboro points system

I saved all my points for the last 3 months and no they arnt doing the points anymore? If I would have known that I would have used my points to buy something! Not happy at all! Is this just a temporary glitch on the website maybe? I sure hope so... very wrong for Marlboro to do this with all the money I spend on their product each week... please fix this

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Melanie gibbs
Brainerd, US
Jul 15, 2022 4:39 pm EDT

I've been getting really really sick lately from these brands won't stay lit and I have a mental condition nothing tastes like they should and the lining has made me ill sowmone needs to contact me Brainerd Minnesota

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Lisa Mcintosh
, US
Aug 18, 2019 2:47 pm EDT

The points run until Dec 2020 so you must have gotten a glitch

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C
11:33 am EDT

Marlboro marlboro black menthol 100's

I'm a regular buyer of Marlboro Black Menthol 100's & for the past few weeks that I bought them, they're the wrong cigarettes in the pack. They are NOT Marlboro Black Menthol 100's in the pack, they're regular Marlboro Menthol. You're mispackaging your menthol cigarettes. I have seen thousands of the same complaints but nothing is being done! Plz fix

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11:27 am EDT

Marlboro marlboro rewards

The catalogue of "prizes" has disappeared from the Marlboro website. I have saved 21, 800 points that seem to have vanished into thin air. It takes a very long time and patience to save that many points knowing I can buy the "prize" for 100 tu times cheaper than what available in the missing catalogue. I hope Marlboro resolves this fairly fast in good faith to their customers.

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9:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Marlboro rewards

Is it possible to get rewards points from the soft packs that Marlboro offers? Only ever seen red shorts and 100's in soft packs and I prefer Marlboro red short soft pack, but I'd like to try me out some of them reward points, and as far as I can figure they are only on the inside of the hard box packs. It'd be pretty nice if they could use the bar code of the soft packs as a reward code. Ain't much of a complaint I suppose, more of a suggestion.

Guess there ain't no reason for me to keep my empty marb red soft packs after all.

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K
10:59 pm EDT

Marlboro bp gas station 19805 s. old hwy 94 st charles mo. 63303

Seems like everytime I go to Bp To buy Marlboro Black red shorts or long there is a different price Tonight went there and bought i pack with 50 cents off coupon on the pack and i asked if he took the 50 cents off and he said he did he said the cigs went up I paid 5.84 with the 50 cents of this happens all the time at the store i try not to go there i no they just ring up what ever One day they where 5.00 and the next day they where 5.24 like to know how much these cigs are per pack like i said hate this store not just cigs everything is what ever they want to price them

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Marlboro In-depth Review

Product Range:

Marlboro offers a diverse range of cigarette varieties, tobacco products, and smoking accessories. Whether you prefer classic flavors or unique blends, Marlboro has something to suit every smoker's taste.

Quality of Products:

Marlboro takes pride in its tobacco sourcing and processing, ensuring the highest standards of quality. The brand's manufacturing practices adhere to strict standards, resulting in consistently well-crafted products. The packaging and presentation of Marlboro products are also top-notch.

Brand Reputation:

With a rich history and legacy, Marlboro has established itself as a trusted brand in the tobacco industry. Its market presence and popularity are evident, with a loyal consumer base that appreciates the brand's consistent quality and iconic image.

Pricing:

Marlboro offers competitive pricing, making its products a great value for money. The brand frequently provides special offers and promotions, allowing customers to enjoy their favorite products at even more affordable prices.

Customer Service:

Marlboro prioritizes accessibility and responsiveness when it comes to customer service. Support channels such as phone, email, and live chat are available to assist customers with their queries and issues, ensuring a satisfactory experience.

Online Experience:

The Marlboro website boasts a user-friendly design and easy navigation. Detailed product information and descriptions help customers make informed choices, while the ordering and checkout process is seamless and hassle-free.

Shipping and Delivery:

Marlboro offers various delivery options to cater to different needs, ensuring prompt and reliable shipping. The brand takes care in packaging and handling its products, ensuring they arrive in excellent condition. International shipping is also available for customers worldwide.

Social Responsibility:

Marlboro demonstrates its commitment to environmental initiatives and tobacco control measures. The brand actively engages in corporate social responsibility efforts, contributing to the betterment of society.

Legal Compliance:

Marlboro strictly adheres to age verification and restrictions, ensuring compliance with tobacco regulations. The brand prominently displays warning labels and health information on its products, prioritizing consumer safety.

Customer Reviews and Ratings:

Marlboro values customer feedback and aggregates user reviews to gauge overall satisfaction levels. Specific areas of praise or concern are taken into consideration, allowing the brand to continuously improve its products and services.

Innovation and Adaptability:

Marlboro embraces innovation and continuously develops new products to cater to changing consumer preferences. The brand stays ahead of the curve by incorporating technological advancements into its offerings.

Competitive Analysis:

When compared to other tobacco brands, Marlboro stands out with its unique selling points. The brand's market differentiation is evident in its consistent quality, diverse product range, and strong brand image.

Health and Safety:

Marlboro acknowledges the health risks associated with smoking and provides clear health warnings and education to its customers. The brand also actively supports harm reduction efforts.

Accessibility:

Marlboro products are widely available in different markets, both through retail store locations and online ordering options. This accessibility ensures that customers can easily purchase their preferred Marlboro products.

Overall Recommendation:

Based on our review, Marlboro offers a wide range of high-quality tobacco products and smoking accessories. The brand's reputation, competitive pricing, and commitment to customer service make it a recommended choice for smokers. However, it's important to consider the health risks associated with smoking and make informed decisions.

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