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1.5 36 Reviews
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Market Basket complaints 35

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8:27 pm EDT
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Hello, I work at store #4 in Chelmsford, my name is Brandon Oeur and my employee number is 37576. I recently got laid off from my store, and I was wondering if I can collect my profit share money from the company. My store manager was Mr. Roger Breakey, we didn't end on good terms. Also I was just a part-time working so many hours, only a full-timer should be getting my hours. I need the money to help pay for my college.

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11:00 am EDT
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On May 9th 2021, I went to Market Basket in Somerville on Broadway st. To start I'm a cancer patient undergoing chemotherapy, wasn't feeling well to begin with but had to go food shopping. At the register the cashier started to conversate with another employee about Facebook and other personal conversation. My husband and I stood there for at least 4-5...

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8:47 pm EST

Market Basket Rustic crust old world flatbreads

I purchased a Rustic Crust flatbread on 02/19/2021 brought it home to cook for dinner, and when opened it I noticed it was molded. I am not very happy. I know it was only $2.99, but still, it was molded. I won't be buying this product ever again as it is CLEARLY not being packaged correctly. I am not at all happy as this isn't the first time that I have bought something and it was nasty. I may end up not shopping at Market basket at all.

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12:06 am EDT
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The management in the Tewksbury Market Basket near Lowell mass is appauling towards the employees they are rude and clearly disrespectfull by the looks of the employees they are over worked ( department pending ) and a look needs to be taken by upper management

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7:22 pm EDT
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Market Basket Cashier and your management

I had gone to your store today may 3rd new bedford store with a couple of friends of mine. They went shopping as of me and i did not appreciate your cashier and manager laughing and making fun. My friend and mom got told about some meat they bought. Yes there limit cause of what we are going threw but they have a big family. But to be humiliated in public was uncalled for. Ive never seen that in that store before all the times ive shopped there. This is a time everyone going threw a hard time we are suppose to stick together and get threw this. And to go threw that and in a other language to. No need for that. Thank you and i hope something gets done.

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6:15 pm EST
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I am sorry to say yet again the meat I bought is rancid rotten before even the sell by date. This has been happening since the store in Athol opened. I stopped buying meat there such as hamburger, chicken breast, pork chops and now veal. Pretty much every time I buy meat there and I want to use it the meat is really bad not just a little bad! It's almost...

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11:59 am EDT

Market Basket candy bar

I always buy the candy bars at the checkout lanes that are assorted kinds and are always 2 for$1.00. the last four I purchased had no liquid caramel inside the chocolate like it always had. I thought maybe I got a rejected one but both of them were nothing but a chocolate bar. The bars are market basket brand and were always good quality and now it is disappointing.
Thanks for reading this...
~~Marion Benoit~~

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9:52 am EDT
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Hi my name is dan. I shop@ market basket in sagamore mass . I've been a customer sense day of opening. I'm disappoint with the pallets they leave in the aisle undone. One of these days some one will get hurt because of this hazard . Lots of times they are in the way of the items you need and can't move them. Why can't they break them down out back & use...

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11:02 am EST
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I purchase a bunch of organic bananas on 1/12/19. I'm still unable to eat them. They are green and not turning yellow. I peeled one back this morning and it is hard as a rock. This is the second time this has happened. In general the produce department at the Market Basket in Tewksbury at Stadium Plaza is awful. The strawberries and blueberries always have...

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3:13 pm EDT
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Market Basket the hiring manager/carlos parra

My son filled out an application to work at the market basket in lynn and he has looking for this idiot manager three times in different hours but this "manager" always is taking a break or his not hiring at the moment but never show up his stupid face. My son left an application one time like in May and he also was calling this manager but always busy never there to talk to him. So I'm wondering if this guy Carlos is always busy and can't be efficient with his position why they don't hire someone else to do the job and maybe be more polite and not rude.
I want this comment to be read by the Director of the store because this are young people who wants to work but with this kind of hiring manager kids don't get the opportunity to work. It's not the only place that he can apply for but I thought he could get a better chance. I'll call this Carlos pretending that I was looking for a job and he said to me that he wasn't hiring and that he was too busy to talk to me on the phone, how rude he could be. Maybe no one gave ever a complaint about him but I'm sending mine and I hope it can be read. And for you Carlos Parra "you are just a hiring manager who probably don't make than $30, 000 a year and that doesn't make you better or worst than anybody, try to be more courteous to people and give some time to the young people or anybody who comes to apply" thank you.

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2:31 pm EDT
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Market Basket employees wanted to get ugly against market basket hr team

The relative date some Lady who Manage the Post office I guessing before but she on my side he is a stupid person by now. Andre Ceaser my second cousin passed Criminal Justice with me in High School and he acts up with me around his Family she spanish maybe and he bad for me to not ever have work with if he was not so ghetto comments towards me since High School. I can't take his disobedience around me. Kadeem Ceasar said he on drugs and a trouble maker. Cousin Mr. K Ceaser who stay somewhere in the West End of Beaumont with his Family decided to calm down from trying to be rude to me in a wrestling way at the Market Basket on Phelan Blvd

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5:00 am EST
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Market Basket milk carton has a hole in it etc,

I went shopping at market basket in salem/pelham }the older one off the highway} friday. I ded my eeg food shopping and came home there were a few problems when i got home. No 1 was the gllon of milk i bought had a leak i lost ovr half before i got home then i had to throw the rest away as i had nothing to pour it in. the worst part is this is not the first time that its happened its the 3rd. so then to top it all off i had to go to stop and shop here in boston and the price is $3.69 instead of your $2.49, ok thats it for the milk, now I bought 1 pkg of market basket brand family wipes that cost me $7.99 and thats not cheap its a lil cheaper than the baby wipes but not much I opened them up and they were all dried up . so they are useless to me im pretty upset considering I drive all the way from boston to go to your store to save money {not to mention the price of gas it cost to get there} well im honestly thinking of not going there anymore not just bc of that but I have noticed over the past yr, the dramatic increase in your products compared to stop and shop and shaws and its a lot. I understand the prices have gone up bc of gasoline but come on this is always pd by us the consumer, the ppl that keep all of your stores open shaws and stop and shop also and what do we get really its like a slap in the face. ok your a great customer here lets jack up the prices on everything abt $1.00 that is so wrong why is it always up to us to pay for every gas increase we pay at the pump we pay at all the stores and we done get more pay . I signed that petition that was going on a few months ago to keep your family together and keep prices down look what we got again another price increase and I know what the difference is ive been comparing prices for ten yrs now .. Well I just wanted to let you know how I feel and Im sure everyone of your customers feel the same way, you are the one place i could count on {market basket}and i am very disappointed in your company right now . thatnku for letting me get my point across and I hope you take everything ive said into consideration honestly im almost ready togo shpping somewhere else savers etc sincerly Debra a Cannata

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hatescumbags
Boston, US
Jan 17, 2021 10:45 am EST

Market Basket is a skinflint company. They use the CHEAPEST, THINNEST plastic for their brand milk containers and they leak all the time. just pathetic

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B
3:55 am EDT

Market Basket a live bug in cereal

I am so disgusted. I eat morning start breakfast cereal every morning manufactured by market basket. I also eat it for dinner. So lets just say i purchase about 3 boxes a week. I was sitting at work happy and excited to start my day with my favorite cereal. I was starving … As i spooned my cereal to my mouth something made me gaze down at my spoon before chomping. And there starring back at me was a green bug legs moving and eyes starring into mine. I was absolutely disgusted and shocked. I have saved the alive bug on my spoon and am mailing it to market basket demanding not only a refund but action.

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7:42 pm EST
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Market Basket denied purchasing alcohol with a valid out of state id

i have recently moved to port neches texas from lake charles louisiana and have not switched over to a texas liscense and i still have a valid liscense from louisiana and i tried to buy some alcohol at port neches market basket and was denied because my liscense is out of state. Im sure that any company that sells alcohol has to accept 3 forms of id which is state id, passport, or military id so therefore should have accepted mine. so i went to walgreens across the street and bought it there. since that texas company accepted my id.

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Brandon Ceaser
Brandon Ceaser
Port Arthur, US
Jun 04, 2014 3:15 am EDT
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Goodwin Avenue people outside the commnuity areas accuse me of breaking in their homes and anonymous report at 12:52 P, M

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1:24 pm EDT
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Market Basket bad meat

I dont normally buy meat at Market Basket but the last 2 times I have, the meat has had a funky smell and was gray on the inside. Both times I bought hamburg at the Woodbury Ave Market Basket in Portsmouth, NH. I guess this just goes to show that even though they have good prices, they dont have good meat. I will just continue buying my meat at Shaws or the local meat house. Avoid buying meat at the Woodbury Ave Market Basket in Portsmouth.

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JamieP1977
, US
Jul 29, 2023 8:49 pm EDT
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This is the second time the employee forgot to put all my groceries in the cart. Today, he forgot to put in the marinate steak tips and hamburger.

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jay124578
swanzey, US
Oct 26, 2022 1:44 am EDT
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10/18/22

bought fresh swordfish, rinsed it off & cooked it. it was not edible. it was defenitely spoiled.

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Maria Duran
, US
Oct 18, 2022 6:31 am EDT

I went to make fois shopping last week i bouhgt 2 narket basket half and half and after 3 days borh was soo bad..ia no goid .

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Brandon Ceaser
Port Arthur, US
Oct 22, 2018 5:43 am EDT
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Ethan goofing off on his job.

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daisylee
, US
May 04, 2018 8:48 pm EDT

market basket on islington street in Portsmouth nh are the worst.the managers are rude as hell and actually stalk people of race.will never spend another penny at that store.i have witness the managers pick certain people out and watch every move they make.so please be aware .I was told by a guy named rich that I come in too [censored] often.they are simply bulleys plain and simple. will spend my time and money elsewhere.

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Ricardo S Martins
Marlborough, US
May 19, 2012 4:17 am EDT

I got some Natual Spring Water from Market Basket in Westford, MA
Bottled on: 01 MAY 12
EXP.: 01 MAY 14 1452
The water smells like eggs after a while when you serve in your glass of water.
I know that if you eat chicken meat and put your dishes straight in the dishwasher, all of your disher will smell like eggs, but I'm positive that the problem is the water.
Just wondering how come some Natural Spring Water can come with this problem.
Ricardo
email: ricseiler1960@yahoo.com.br

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David Sher
Nederland, US
Feb 26, 2012 7:46 pm EST
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I'm a regular customer at Market Basket in Nederland, Texas. I'm even a member of the Old Men's Coffee Club in the mornin's. The
assistant manager is very rude to me. I don't know what I've ever done to her. I don't think it's very professional of her. A woman in
her position shouldn't be treatin' payin' customers that way!

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leighamesbury
amesbury, US
Apr 07, 2010 6:14 am EDT

market basket's newburyport, ma, store has a pretty bad meat dept too. strangely enough there are always tons of people waiting on line to get meat. don't they smell the rank odor? i made the mistake of buying deli roast beef and the man who helped me not only couldn't keep his eyes open but he coughed on the roast beef when he took it out. i was shocked and stupidly just took what he gave me. when i brought it home, it stunk up my kitchen so badly i had to throw it away.

market basket is good on price but that's because of low overhead (weird staff, questionable perishable items, and limited inventory.) This comment is for the newburyport store only. i've been to another MB in portsmouth and the staff was very helpful.

HConsumer
HConsumer
somwhereville, NM, US
Mar 31, 2010 6:11 pm EDT

agreed completely this has happened more than a fiew times beware of hanafords meat too on downtown portsmouth on islington st. they try to put managers special discount stickers on turning meats! they look brown not pink and smell not something to play with!

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Scott123333
Worcester, US
Nov 14, 2009 9:10 pm EST

Yes, I have found the same thing in a Market Basket in Bellingham MA They must use the same tricks corporate wide. This surprises me because their prices are so good on most everything else.

Overview of Market Basket complaint handling

Market Basket reviews first appeared on Complaints Board on Sep 22, 2009. The latest review Cashier John V. was posted on Jan 2, 2024. The latest complaint milk carton has a hole in it etc, was resolved on Nov 06, 2013. Market Basket has an average consumer rating of 1 stars from 36 reviews. Market Basket has resolved 3 complaints.
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  1. Market Basket contacts

  2. Market Basket phone numbers
    +1 (978) 851-8000
    +1 (978) 851-8000
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  3. Market Basket emails
  4. Market Basket headquarters
    875 East St., Tewksbury, Massachusetts, 01876, United States
  5. Market Basket social media
Market Basket Category
Market Basket is related to the Grocery Stores and Market category.

Most discussed Market Basket complaints

bad meat
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